Consumer complaints platform Resolver raises £2.9m

The start-up will use the funding to invest in artificial intelligence (AI) and machine learning, and help improve the speed in which cases are resolved

Online consumer complaints platform Resolver has raised £2.9m in funding, with Draper Esprit and Touchstone Innovations among the investors.

Founded by James Walker in 2014, the site allows consumers to lodge complaints against businesses while also helping them draft letters, monitor replies and alert an Ombudsman if required.

Available via website, Android and iOS, the site now boasts 665,000 registered users and has 30,000 businesses on its online platform.

It will use the funding to add to its number of staff, invest in artificial intelligence (AI) and machine learning, and help improve the speed in which cases are resolved.

Just last October, Resolver raised £2.8m in its first institutional funding round from Draper Esprit and Imperial Innovations.

Jon Edington, director of Technology Ventures, Touchstone Innovations, said:

“Resolver is working to transform consumer rights and complaint resolution by automating the process for the benefit of both consumers and businesses.


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“The company has made fantastic progress since its creation two years ago and we are delighted to back founder James Walker and his team.”

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  1. freecourt
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    The main places to complain about business malpractices include the respective business, the state law office, better business bureau, and consumer financial protection bureau. Make sure to start with the respective business and then seeking assistance from third parties if the option does not work. Besides, everything should be properly recorded for filing and easier following to ensure justice is done.