- June 11, 2017 at 1:29 pm #171416
I need bit of advice if OK on here as could not find a legal forum on the forums on this website.
I did a website for a client selling domestic appliances, the products were all being imported from the clients supplier csv file so was all updated automatically. I did the website but admit I made a fault with the checkout/payment processor, they told me to use direct version and so it caused the checkout to not work for a month but got it fixed, then there was a issue with the import and it was not adding new products or updating existing products instantly and images that were added manually were being overwritten by the import when it ran each hour. Because the import was also importing discontinued products, a order was made for a discontinued product and the client had to offer a customer another appliance which cost the client £200 more(I am not sure why he just didn’t refund the customer). But I don’t see the import issue not preventing orders from being placed as proved by the order being placed for the discontinued product.
All the issues have been fixed now and have had it confirmed by another developer that got the bugs/issues fixed that there was bugs with the import module, but the client has said last Wednesday he wants £1600 back due to wasted money being paid out for SEO, PPC and Facebook advertising but the site itself only cost £850 but the SEO, PPC and Facebook advertising was nothing to do me(a separate company was/is doing the SEO and PPC and set up the Facebook advertising.
The client said if the money is not in his account by midday last Wednesday then he would instruct his solicitor to take me to small claims for £16,854 which includes total losses and payments made. I have heard from the client since but is being more friendly in the emails. I did offer to pay the hosting each month in a bid to resolve the issue but where the client threatened me with the small claims court I feel that is refusing the offer. The site has been live since 17th March this year.
I was Just seeing where do I stand. There is no contract in writing. I feel on my part the checkout/payment processor integration was my fault even being told by the payment processor to use the direct version and no one being able to checkout for a month which have been advised to only refund the client a month’s worth of compensation which would total £10 as I charged £25 to integrate the payment processor, the import issue was not preventing orders from being made.
I have now stopped all contact with the client now as been advised to legally.
Thank you in advanceJune 27, 2017 at 8:56 am #172031
Hi have you managed to get this sorted as I have a similar problem. I have asked my client for a breakdown of their costs as I might be covered by my public liability Insurance.
look forward to hearing from you soon.
LucyJuly 4, 2017 at 10:54 am #172379
is this a dead forum?July 4, 2017 at 12:07 pm #172382
The initial post was fairly complex and it’s unlikely that someone with the requisite skills would be looking in which is probably why there were no responses.
The OP needed proper legal advice from a solicitor not from people on a forum that may or may not know what they are talking about
Ian Johnston - Factoring Solutions --- Independent Factoring Broker for growing SMEs --- Discover my free factoring negotiation service that tailors solutions and protects your UK business. --- Call me today on 01827 707 680July 5, 2017 at 5:00 am #172407
Ok thanks Ian, I have similar problem and was wondering how they got on, but did not get a reply.July 24, 2017 at 3:30 pm #173004
We thought we had resolved our problem by offering a large discount, however we have now had to involve a solicitor at considerable expense. Without having to go into detail have you managed to resolve your problem . Many thanksAugust 9, 2017 at 1:13 pm #173643