HSBC dominate business internet banking awards

Accolades round off prolific year for organisation

HSBC Bank rounded off a successful 2003 by scooping three business technology awards at a ceremony organised by the Institute of Financial Services (IFS).

As well as winning the evening’s top overall prize, the high street bank also landed Best Internet Banking Services and Most Innovative e-delivery Channel, for HSBC DriverQuote, which allows fleet managers to get quotes and order vehicles online.

The IFS awards, held at London’s Guildhall and hosted by political reporter John Sergeant, cap a prolific year for HSBC’s business banking division, which secured a total of seven accolades last year.

HSBC was named the Best Computer Banking Provider by Business MoneyFacts in March, while the Chartered Institute of Management Accountants (CIMA) awarded the organisation the Best Small Business Bank prize.

The bank will also point to the Forum of Private Business’ accolade of Best High Street Bank for Small Business last year.

However, despite HSBC’s successful year, studies have shown that many small businesses are unhappy about the service and charges they receive from their high street bank.

Laws introduced last year aimed at curbing excessive or hidden fees appear to have done little to satisfy entrepreneurs who feel they are getting a bad deal.

Alan Keir, general manager of HSBC, was quick to praise his company following the latest awards triumph.

“We are delivering sophisticated, easy-to-use and useful technology to our customers’ desktops through our online services, which gives them access to the full breadth and depth of HSBC’s international expertise.

“This global-yet-local approach gives our clients a significant advantage compared to other banks and out investment in market-leading online services shows our commitment to supporting the changing needs of this vital sector of the UK economy,” he said.

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