Tech Pitch: No Agent

Updating the property rental sector with innovative tech, this platform is helping landlords to find tenants, manage their rentals and save cash...

Company name: No Agent
Founder: Calum Brannan (27)
Background: No Agent was born out of frustration. As a landlord myself, after one too many disappointing experiences with a letting agent, I thought, there must be a better way to do this. It turned out there wasn’t, so I set out to create it.
Based in: London
Launched: September 2016

Very simply, what does your tech start-up do?

No Agent is a rental management platform with customer service at its core. It manages the entire rental process from start to finish for landlords, and creates efficiencies and savings for them and ultimately their tenants.

For a fixed monthly fee, we offer tenant find services, property administration, management from ARLA qualified professionals and 24/7 call center support for both landlords and tenants.

We don’t charge tenants at all, and we never will. We also don’t charge landlords anything until we find suitable tenants, and we don’t lock clients into long contracts. Landlords can cancel anytime they want, but we’re pretty sure they won’t.

Tell us why there’s a need – what do you disrupt?

The rental market is one of those overpriced and under-serviced sectors in the UK. It has failed to keep up with the technological advancement we’ve seen in every other industry. Letting agents are mostly doing things in the same way they always have – now with a few tech bolt-ons, but the same dire customer service and hefty fees.

That’s what we are changing, one landlord at a time. We believe technology has the power to revolutionise the rental process, making the experience better and cheaper for both landlords and tenants.

How? Firstly, price: we want to keep costs as low as possible for landlords, which in turn means less costs passed on to tenants. Secondly, customer service: it’s at the very heart of what we do, and is something that has been lacking in the rental sector for far too long. Lastly, flexibility: with us, landlords can choose exactly how much of the process they want to control themselves and how much they want to pass on.

Is No Agent funded?

We’re super lucky to have got a lot of support and investment from some big industry veterans, as well as from crowdfunding. We hit our first Seeders funding round target in just five days and then went on to exceed our goal of £350,000 to close at £584,162 from over 200 investors.

What were you doing before you started No Agent?

At 15, I started a social network and grew it to 500,000 users. I then had the opportunity to work for some real industry pioneers, so at 17, I quit college and moved to London. At 19, I went on to form CrowdControlHQ, which provides enterprise social media risk management software to big businesses.

Then in 2015 I had the idea for No Agent, and on Christmas Eve of that year, in my living room, I explained my idea to my friend Tom and we sketched a business plan together – and here we are. Tom was with a Big Four company at the time, and has since joined us as our FD.

What’s the best thing about being based in London?

We’ve always been based in Shoreditch, close to Old Street and the renowned Silicon Roundabout. We actually started out at WeWork Old Street, and grew so fast we had to move to larger and larger spaces within WeWork three times in six months. Now we have our own office on Leonard Street, also really close to Old Street.

It’s where most London start-ups are based, and is bursting with facilities for start-ups, from print shops to laser cutting labs – not to mention some of the greatest coffee in the UK. There’s also a lot of start-up events taking place each day with great opportunities to meet like-minded people who want to improve the world.

Also, most of us in the office live in East London and we walk or cycle to work, so it’s really convenient.

Browse Startups’ free guides for more on launching a business in London.

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