The telephone answering service talks to Growing Business about why strategic outsourcing can help your business achieve its customer service goals without overstretching your budget

Company: Answer-4u
Founded: 2004

Who are you?

Answer-4u’s reputation as the UK’s leading telephone answering service provider certainly didn’t happen overnight. Our journey started over 10 years ago and the quality of service principles we set out from day one have been meticulously maintained throughout the continuous growth of our business. All of our clients’ calls are answered via our very own 24/7 UK call centre located in Nottingham, so we can 100% guarantee the quality of the service our clients receive at all times.

What do you do?

Over the years, Answer-4u has been able to perfect a suite of telephony solutions that have proven to satisfy the common requirements of businesses both large and small.

This includes:

  • Virtual reception
  • Diary management
  • Engineer callout co-ordination
  • Customer helplines
  • Media response and order-taking
  • Disaster recovery

All of these services can be tailored to suit the exact requirements of any individual business.

What does that mean in practice?

We train all our telephony staff to treat our clients’ calls as if they are our own, offering a warm, friendly and personable approach that creates a genuine lasting impression of our clients’ professionalism to their valued customers. The associated benefits include:

  • Reliable customer service levels that will set businesses apart from their competitors
  • Allows employees to concentrate on their busy working day, free from distractions
  • Never lose the opportunity for new business through missed calls
  • Customers calls answered 24 hours a day, 365 days a year
  • Reduces ongoing employment and expensive equipment costs

Choosing Answer-4u as your preferred telephone answering service also offers so much more than just excellent call handling for your business including:

Guaranteed resilience

We can confidently offer you an uninterrupted, resilient telephone answering service 24 hours a day, 7 days a week, 365 days a year.

Leading telephony technology

Effective communication is the backbone of our business goals; with this in mind it makes sense to deploy the best telephony equipment on the market at every level. Answer-4u has invested heavily in state of the art telephony technology so you don’t have to.

Effective IT support

Having a highly skilled in-house IT team including Microsoft certified, Cisco qualified and .NET developers enables Answer-4u to provide and develop solutions for our clients’ every need. Our IT team’s philosophy is, “if an IT solution can improve the service we offer to you, and it doesn’t exist, we will build it to your specifications”.

Purpose built software

Industry standard scripting software means your telephone answering requirements are mapped out to ensure a seamless call flow. Written by one of our experienced script writers we consistently achieve the perfect balance of efficiency and high quality customer service.

What size company suits you?

In truth, our client base is extremely diverse and ranges from one man and a van sized operations all the way up to blue-chip corporate sized businesses and everything in between. Answer-4u has successfully helped businesses of all sizes with their call handling requirements for over 10 years.

Why should I care?

The first point of contact a customer has with your business will create a lasting impression. Answer-4u will always be here to give you a helping hand to ensure your calls are answered professionally whenever you choose to use us.

What can you do for me that I can’t do for myself?

Strategic outsourcing can help your business achieve its customer service goals without the worry of overstretching your budget as a result of employing additional staff or investing in expensive telephony equipment.

The economy of scale approach enables us to offer you highly trained PAs that will answer your calls 24 hours a day seven days a week, they are never off through sickness, they are never late, and in short we provide the perfect telephony solution. Our telephone lines are never engaged and we only charge you when you send us a call, which on average we answer in less than four seconds no matter the time of day. We don’t take holidays and we don’t take anyone to an employment tribunal, we are the perfect solution to a business’s reception or PA requirements.

24 hour customer support can often provide a point of difference that set you apart from your competitors and will always provide an additional window of opportunity for increased revenue.

What mistakes will you stop me from making?

A recent survey has revealed that more than 50% of UK consumers will approach a competitor as a direct result of receiving a sub-standard customer service experience and a staggering 96% of those would rather go ahead and switch suppliers before bothering to contact the business to try and resolve their problem. With this in mind it makes perfect sense to do everything possible to ensure your customers feel they are your number one priority. A professional telephone answering service is an affordable solution that can help you achieve your customer service goals.

Why should I trust you?

Answer-4u understands that trusting your business calls to a third party organisation can feel like a huge leap of faith. Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to make once. Having been in business since 2004, Answer-4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.

What will it cost me?

Our solutions are extremely adaptable and offer the perfect balance between affordability and functionality. In short, every business can benefit from our answering service, no matter the size, number of employees or budget.


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