Cloud-based call centre provider NewVoiceMedia secures $35m in Series C funding

Bessemer Venture Partners leads backing of fast-growing global firm

NewVoiceMedia, a leading provider of cloud-based call centre services for business, has secured $35m in a Series C funding round led by technology investor Bessemer Venture Partners (BVP).

Founded 10 years ago by Richard Pickering and Ashley Unitt, NewVoiceMedia offers an alternative to traditional call centres for business by operating routing and server infrastructure remotely over the cloud.

The company claims this method eliminates lengthy and expensive outlay on traditional call centre equipment whilst allowing a business’ existing customer service team to deal with calls more efficiently.

Since launch NewVoiceMedia has grown to operate in 30 countries over five continents, with clients including Parcelforce, DPD, QlikView and SHL Group.

According to industry analyst DMG, the London-based firm has been growing at more than twice the rate of the rapidly expanding cloud contact centre market and has doubled its staff over the past year to cope with demand.

In addition to BVP, the $35m round comprised backing from existing shareholders Highland Capital Partners, Eden Ventures and Notion Capital.

The funds will be used to fuel NewVoiceMedia’s international growth and follows closely on from the company’s opening of two regional headquarters for the North American and Asia-Pacific markets.

Alex Ferrara, partner at Bessemer Venture Partners, said of the investment: “We have been interested in the potential that an emerging player has to disrupt the massive contact centre market globally. NewVoiceMedia really stood out to us with its full suite of true cloud, multi-tenant, contact centre capabilities, built entirely in-house.

“Combined with a clear vision, strong leadership and relentless focus on excellent customer service, their unique approach has laid the foundation for extremely rapid growth.”

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