Consumer rights platform bags £2.8m

London-based website will use finance to double its team and registered users and invest in artificial intelligence and machine learning, a consumer rights website, has raised £2.8m in its first institutional funding round from Draper Esprit & Imperial Innovations.

Launched in September 2014, London-based helps consumers make complaints or raise issues with brands, companies and organisations in order to have them resolved or receive money back.

More than 556,000 users and 30,000 companies are currently registered on the platform, with around 1,500 new cases raised on average every day. By the end of the year it expects to have helped resolve more than £100m in issues for consumers and businesses.

The funding will enable Resolver to double its team and invest in new technology including artificial intelligence and machine learning, as well as double the user base to 1.5 million over the next 12 months.

James Walker, founder of Resolver, commented: “What we have done so far with a small but extremely dedicated team is awesome. We have made real tangible impacts on a range of industries and our presence has encouraged better customer service in many sectors.

“That’s down to the hard work of everyone at Resolver and shows why our funding round was so popular and oversubscribed.”

Stuart Chapman, managing partner of Draper Esprit, added: “We see a continued growth of services to help empower consumers and Resolver helps in a key area for customer loyalty. We see Resolver as making a real difference in helping and empowering consumers but also helping businesses to deliver better services.”



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