Firms should do more to keep job hunters engaged throughout recruitment process

Candidates say businesses should provide constructive feedback and email a confirmation of the time and date of the interview to increase engagement

UK job hunters have admitted ditching interviews at the last minute due to a lack of engagement from interviewers, with 11.1% having failed to turn up according to CV-Library.

The study of 1,200 professionals across the UK found that this figure rises to 17.7% amongst millennials.

While 33.8% of those surveyed claimed to have abandoned interviews because they decided they didn’t want the job anymore, many candidates blamed their lack of attendance on the company: 8.1% said that they hadn’t heard from the interviewer and 6.6% that the company hadn’t done enough to keep them engaged throughout the process.

45.2% of respondents said that companies should provide constructive feedback and 21.7% that they should email a confirmation of the time and date the day before to keep candidates engaged.

Another 17.7% said companies should conduct an initial telephone screening before booking an interview, 8.8% that they should send over directions and information about the location of the interview and 7.1% that companies should contact candidates on the phone rather than email.

Lee Biggins, founder and managing director of CV-Library, commented: “The fact that many candidates are ditching interviews is worrying news for businesses, and often means time and money lost for the company.

“It’s clear that there are a number of factors which are influencing job hunters’ decisions on whether or not to attend an interview and the fact that some of the blame is being placed on organisations is concerning, but there are some steps that can be taken to rectify this and keep candidates engaged.”

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