Tech Pitch: MyHelpster

The Accelerator Academy graduate discusses plans to become the Amazon for trusted online services...

Company name: MyHelpster
Founders: Felix Strasser (24) and Bjoern Wind (25)
Background: Strasser has four years professional experience in the FMCG industry and a Masters in marketing from Manchester Business School. Wind has three years professional experience in the energy sector, and a masters in Management from Nova School of Business and Economics.
Based in: Innovation Warehouse, London

Very simply, what does your tech start-up do?

MyHelpster helps freelancers and home workers focus on the tasks that they do best. Certified and friendly experts (who we call Helpsters) help with any issue you would like to get done for a small price of around £5. No matter if you have a small task, like for instance creating a new business card, syncing yout smartphone and laptop, fixing your Outlook error or a large complex one like helping with a complicated spreadsheet.

With just three clicks, you can choose the service you want and in less than 30 minutes one of our Helpsters calls you back and helps you right on your screen. MyHelpster takes ownership for the results and is becoming the first platform for instantly available online services with a quality guarantee.

Tell us why there’s a need – what do you disrupt?

Only 2% of all professional services are online! The online service industry is currently coined by rapidly growing freelancer marketplaces like oDesk or Fiverr. However, these are reminiscent of a 19th century bazaar where individual merchants are selling their product under fierce price competition. On the other hand, customers have to compare reviews and negotiate prices, they have to wait for a response – sometimes a few days – and most importantly, the quality outcomes are more than unclear. All this creates a feeling of mistrust on both sites.

MyHelpster brings brand trust to the online service industry. With us there is no hustle and worrying anymore. Our Helpsters are certified and employed experts in our own back-office. With that we can bring the in-house helpdesk standard of a blue chip company to millions of home workers, freelancers and home users.

Our customers can buy online services with a satisfaction guarantee, which are delivered from experts who help like friends. Service shopping was never that simple and our ambitious vision is to become the Amazon for trusted online services.

Are you funded?

We received pre-seed funding from friends and family. Moreover, we received a grant from the UK Trade & Investment (UKTI) Sirius Programme. We are also supported by Virgin Startups with a small loan.

What were you doing before starting?

Strasser and Wind met during their Bachelors studies in Germany. The two studied business administration and became best friends. While studying, they were also working as apprentices in major corporations – Strasser worked at a FMCG company called Storck and Wind worked in the energy sector for French corporation Areva, where they both experienced the advantages of working with a technical help desk.

After the duo finished their bachelors in June 2013, the two separated ways. Strasser went to Manchester to pursue a master in marketing at the University of Manchester. Wind went to Lisbon, Portugal where he did a master in management. During their master studies, the two skyped regularly and were thinking about possible ideas for a future entrepreneurial life.

Around Christmas last year the idea of MyHelpster came about and from that moment the two have been working constantly on MyHelpster with decreasing efforts for their master studies. In June 2014 Wind finished all his courses and moved to Manchester to work together with Strasser full-time on the business.

What’s the best thing about where you’re based?

We work in the Innovation Warehouse right at the Smithfield Market in London. The Innovation Warehouse hosts over 20 technology start- ups in different stages. Besides the great collaborative environment among the startups, there is a vivid exchange with investors, which includes great mentoring around every possible pain point a start-up might face.

We have never experienced such a collaborative and caring environment in any co-working space before, which includes working in cities like Berlin, Manchester, Copenhagen and Lisbon.

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