People’s Champion finalist 2016: Qudini
Helping retailers improve the customer experience, does this queue, appointment and collection management system get your vote for People’s Champion?
Start-up name: Qudini
Founder: Imogen Wethered and Fraser Hardy
Started in: 2012
Based in: London
Business description: Cloud-based queue, appointment and collections management system
The Qudini story:
Founders Imogen Wethered and Fraser Hardy first developed the idea for Qudini after winning a hackathon in March 2012 which focused on solving queuing problems in retail stores and restaurants.
After successfully going through the first Wayra cohort in London and then John Lewis’s JLAB accelerator, Startups 100-featured Qudini was born.
The cloud-based system acts as a digital queue, appointment and in-store collection management solution, enabling retailers and venues to improve their customers’ journey through the store for a monthly licensing fee, and in turn boosting customer retention and loyalty, improving efficiency and capturing valuable data.
The system is used by a number of large companies across telecommunications, hospitality, home, technology and furniture to name a few.
Clients include high street retailer House of Fraser; which deployed Qudini Click and Collect into its Buy & Collect departments last year. The company claims this resulted in a 65% reduction in queuing time and a 20% increase in “unplanned purchasing”.
Why Qudini made our shortlist:
Qudini is solving an age-old problem for retailers across the board, helping them to retain valuable customers and boost their revenue. Already live in hundreds of stores across the UK, this is just the beginning for the start-up as it turns its attention to the global market.