Service Business of the Year 2005

IMS Lettings Ltd

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About the business

IMS Lettings started business in the summer of 2003 as an independent letting agency that specialized in residential lettings only. Inspired by the Costa Coffee autobiography, Chris Green committed himself to over 18 months of market research before launching what is now the number one letting agency in Derby

Judges’ comments

The judges were particularly impressed with the excellent research that Chris undertook prior to starting trading. Through fully understanding the market and consumer needs he was able to introduce really fresh ideas into a mature market that has high barriers to entry. Excellent customer focus appears to be the key and IMS have quickly delivered both strong business growth and demonstrated a very clear vision for future expansion. To be the number one letting agency in Derby inside of 18 months is an excellent endorsement for a very strong business.

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