The IT service retailer taking small businesses into the cloud
Founder: Chris Dunning
Founded: May 2010
Website: www.techquarters.com
Unlike a lot of IT providers for business, many of which retain a staid emphasis on old technology and bulky server setups, Chris Dunning’s TechQuarters has a firm focus on the future, helping small companies move into and understand the new world of cloud computing. With a turnover of £513,000 last year and already turning a healthy profit, this forward-looking approach has been a hit with small firms and Techquarters now has a portfolio of 114 small business customers. Dunning says that the firm’s strong commitment to customer service has been crucial to the young company’s success; 57.4% of support enquiries are resolved within the first half hour of the call coming into the company’s helpdesk, more than double the average fix time for other support companies on the market. Named by Microsoft as its 2013 Global SMB Cloud Partner of the Year, the company has ambitious plans for growth in the next 12 months, moving into larger premises in April 2014 and developing a unique ‘one-stop shop’ branded offering for small firms looking to move operations into the cloud.
