Government launches start-up loans for young entrepreneurs

£82.5m scheme will offer finance and mentoring to 18-24-year-olds

The government has launched a new scheme offering loans to young entrepreneurs, to help them start-up successful businesses.

The £82.5m StartUp Loans scheme, which was proposed by Sir Richard Branson last year and confirmed in this year’s Budget, will offer finance and support to entrepreneurs aged 18-24, in a bid to kickstart more businesses and tackle youth unemployment in the UK.

Applicants will receive advice and guidance, with the most promising going on to receive formal mentoring and training, including help with developing a business plan. Those with “robust and approved” plans will be eligible for loans of around £2,500.

Unlike student loans, the maximum repayment terms on offer will be five years, while the interest rate will be set at the Retail Price Index (RPI) plus 3%, with all repayments and interest channelled back into a central pot to support other young entrepreneurs.

Commenting on the scheme, which forms part of the government’s ongoing ‘Business in You’ campaign, Prime Minister David Cameron said: “I want this to be the year where people can think yes, I can do it, that we can get as many viable businesses as possible off the ground, that people can have a go, and that we see a whole new wave of entrepreneurs who start small but think big.”

StartUp Loans will kick off with a £10m pilot this financial year; if successful, the scheme will be bolstered by a further £32.5m in 2013/14, and £40m in 2014/15.

Partners

The loans will be administered by a handful of ‘delivery partners’ – organisations with experience in helping young people start businesses – such as the Prince’s Trust. These partners will provide support and mentoring, assess the viability of young people’s business plans, and manage repayments.

James Caan, entrepreneur and former ‘Dragon’, will chair a new body set up by the government to oversee the scheme, with other board members including Duncan Cheatle, founder of The Supper Club, and Julie Meyer, founder of Ariadne Capital.

Caan said: “The StartUp Loans initiative provides guidance, access to expertise, and finance. These are the three vital ingredients for starting your own business.”

Young entrepreneurs

One young entrepreneur hoping to benefit from the scheme is Kaylie Hill, a 23-year-old graduate from Swindon, who has struggled to access the funding she needs to get her business – a women’s footwear fashion brand – off the ground.

She said: “I approached the bank for funding but they said I needed to improve my credit rating. As I had been a student up until that point, I hadn’t had the opportunity.

“I approached the Princes Trust, but they said I had to be unemployed to qualify – I couldn’t afford to lose my job or I wouldn’t be able to live.

“I even looked into angel investment, but I found [this was more suitable] for bigger investments and they would want a portion of my business – which is not for me.”

If successful, Kaylie plans to use the loan to buy material to make her first collection, to take to potential stockists.

Lord Young report

Today’s launch also coincides with a new report by Lord Young, the government’s enterprise adviser and the ‘Godfather of StartUp Loans’, which found that if the UK were to match the rate of entrepreneurship in the US, we would have 900,000 more businesses.

The report also argues that the internet, along with the amount of support available for those looking to start a business today, has significantly lowered the barriers to entry for entrepreneurship, meaning that now is “a great time to start a business”.

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Dame Mary Perkins: Specsavers

The Specsavers' co-founder on successful organic growth, managing a vast network, and dealing with tough calls

From the outset, Doug and Mary Perkins planned Specsavers as a business that would not be sold or floated. Their three children all work in the company, and she hopes that their grandchildren will too. She believes the culture of the business – “still a private company with family values” – has been integral to its success.

With over 30,000 staff and a total turnover of £1.5 billion in 2010/2011, Specsavers is clearly a vast business. Yet it retains the feel of being a family firm, and this is one of its strengths. Dame Mary Perkins gives a sense that she is deeply involved in the company, and deeply interested in its operations on the ground. “I never lose sight of the customers. We wouldn’t have a business if it wasn’t for them, so they… are my best friends, the most important people in my life.”

Among the many awards won by Specsavers since 1984 is being voted most trusted optician by British consumers for 10 years in a row. Mary Perkins herself was made a Dame in 2007, in recognition of her services to business and the community in Guernsey.

Nothing to do with timing or luck

After its slow first year, Specsavers has achieved growth year after year. It has never closed a store, and has no loans or outside investment. This is nothing to do with luck or timing, asserts Dame Mary Perkins, but the result of “careful appraisal of everything”.

Specsavers rigorously researches aspects such as locations and partners, and its senior management style seems to be micromanagement in the best sense, with headquarters closely involved with the day-to-day running of each store. “We have a close working relationship with all the stores, and we’re very hands-on with them,” explains Perkins. “We don’t just give a manual and say this is how you do it. A board member will meet with all the opticians in every country every eight weeks. We sit down for the day and ask what’s been happening, and whether something’s worked … It’s not all done from behind a desk, we’re very much involved at the sharp end.”

The optician chain’s joint venture structure, whereby each partner has a 50% stake in his or her store, offers partners a long-term incentive to perform well and grow. This structure, points out Perkins, offers greater rewards and motivation to each partner than a franchising arrangement. It’s an excellent formula for growing a company and getting staff to buy into its vision.

The joint venture arrangement encourages opticians to nurture their own patch. Perkins explains: “Reputation is ever more important with the new media around. Companies should stay close to their customers and be part of their communities.” It’s an interesting paradox that in the days of global online purchasing, local engagement and individual customer care are more important for retailers than ever. A small local problem or small group of disgruntled customers can quickly become a national or even international story.

Perkins warns that the internet has also changed customer expectations, and the difficult economic landscape has exacerbated this. “Customers are searching for more value – for more for less.

They’re more demanding, and more knowledgeable, using the internet to find out things for themselves, and they want better service. So they need to be told why they should spend money with you.”

One of the challenges for Specsavers has been to keep growth at a steady and manageable rate. A common cause of failure, advises Perkins, is “trying to run before walking, trying to get big in a hurry – there’s no need to do that”. She warns against being too thinly spread, and of losing your culture, vision and values when you expand into other markets.

She continues that if you have good senior managers and good leaders in your team, they may be eager to “forge ahead and do everything. But sometimes you have to put a brake on and say ‘Hold on a minute, this may not be the right thing to do. We need perhaps to look at what we’re doing already, and consolidate it.’ So I think entrepreneurs who want to grow a business have to think really hard about whether they want to add on another country, or whether they should be strengthening what they’ve got.”

This judgment about when to expand and when to consolidate is especially important in the current decade, when the economic landscape in the UK, Europe and the US is so tough.

Finally, one more piece for advice: different growth stages need different people at board level. This may involve some difficult conversations. “We started with generalists, we could all do a bit of everything. Then there comes a stage when you need specialists – a marketing director and so on. Later when you go out to different countries, you need global experience. So there are times when you have to say goodbye to someone… The people who start the business with you are not always the people you need as you get bigger.” Growing a business necessitates some ruthless decisions.

Stick to the knitting

A favourite phrase of Dame Mary Perkins is “Stick to the knitting”. She explains that companies like Specsavers, with huge customer databases, are continually approached by people with an idea for a new activity or market they might enter. But it’s important to stick to core skills or activities that mesh with your existing skills and customer base. “You might think an idea sounds glamorous, but you have to say, ‘Is it really going to help the company?'” Again, this applies more than ever in the current decade.

The homeliness of the phrase also tells us more about Specsavers’ culture, an element that has fuelled its decades of growth. Dame Mary Perkins may appear in the Sunday Times Rich List, but she wears her achievements lightly. She speaks of the importance of good business leaders being willing to listen and learn, and she says: “I am willing to lead from the front and will muck in when needed. I treat others as I would like to be treated – whoever they are, staff, suppliers, anyone I meet.” Remember that as you try to grow as big as Specsavers.

This article is an excerpt taken from the new book published by Regus called Growth in a Difficult Decade. All proceeds from the book will go to charity. You can order a copy on Amazon

Specsavers: A great British growth story

Dame Mary Perkins set up Specsavers with her husband Doug in 1984 in their spare bedroom in Guernsey. At the time the UK government was deregulating professionals, including opticians, allowing them to advertise for the first time.

They opened early branches in Bristol and Guernsey. And by 2011 the company had an annual turnover of £1.5bn and over 30,000 staff in markets in the UK, Europe and Australasia. Despite its size, Specsavers remains a privately owned business, with no outside debt or shareholdings. The Perkins family describes it as “a family business with thousands of family members”.

As that phrase suggests, Dame Mary Perkins emphasises the importance of creating a good corporate culture, despite the challenges of doing so as a business grows. She sets great store by good customer service, strong links with local communities, and an extensive charity programme.

She also emphasises that, in the current economic climate, entrepreneurs need to make careful judgments about the relative merits of expansion and consolidation.

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Touch screen pioneer leads $1.4m investment in Blis Media

Inventor Hal Philipp to take seat on board as part of deal

Media and technology company Blis Media has received a fresh tranche of funding worth $1.4m, led by two new investors.

Meridian Growth Capital, the investment vehicle of touch screen pioneer Hal Philipp, has invested in Blis for the first time, as has Ballpark Ventures. Meanwhile, existing investor Beringea LLP has increased its stake.

Philipp, inventor of the touch screen technology which is currently used in over 60 models of mobile phone around the world, has taken a seat on Blis’ board as part of the deal. The investee’s existing CEO, Gregor Isbister, will keep his current role.

Founded in 2004, Blis now boasts bases in London and Sydney, and provides targeted advertising solutions for the likes of Epson, Google, adidas and Unilever.

Discussing the investment, Philipp said: “The technology Blis is building is incredibly interesting. It has the potential to add a lot of value to advertisers, scale very quickly and as such can be a very disruptive force in the ecosystem.”

Gregor Isbister, CEO at Blis, commented: “Having Hal on board is an amazing asset to the team. The technology he developed has changed the face of our industry and reaches hundreds of millions of people every day – it’s mind-blowing!

“The experience Hal brings in building and expanding businesses, and the expertise in technology and IP protection, is immense.”

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PayasUgym.com: Jamie Ward

Name: Jamie Ward, Mike Blake, Neil Harmsworth
Age: 32, 32, 31
Company: Sandcroft Avenue
Staff numbers: Three (non-management team)
Company description: The co-founder of the pay as you go fitness venture on shaking up the gym industry
Tell us what your business does: payasUgym.com is a website and smartphone application that allows customers to purchase discounted pay as you go gym passes for a huge selection of gyms in London and soon, throughout the UK, with no membership, no fees and no inductions.

Where did the idea for your business come from?
In a former life our work meant we would travel a lot and work on client sites. At the time all of the founders were training for swimming the Solent so we needed places to work-out. We found it impossible to easily find a gym, buy a pass and turn up. We thought this could be a great idea, especially if we could deliver savings for the customer

How did you know there was a market for it?
We spent a lot of time talking to the gyms and potentially customers (3,000 in fact) to quantify the demand. The customer feedback was hugely positive and the gyms loved the idea of a new risk free revenue channel.

How will you differentiate yourself from the competition?
By existing… no-one else does what we do!

What were you doing before starting up?
I previously worked for the Nectar Loyalty Scheme from its very early days. That taught me a lot about business but also working in an entrepreneurial environment which gives you the capacity to makes things happen. I then moved into professional services advising in company acquisitions and disposals. This gave me rigour in my approach to business and taught me a lot about performing due diligence to a high standard for any market or project that you undertake.

Was it hard to leave your job?
No, living with no wage with a baby on the way… that was the hard bit.

Have you always wanted to run your own business?
Definitely. It’s empowering and scary knowing the success or failure of your company (to a large degree) lies in your hands.

What planning did you do before you started up?
Lots and lots of planning, diligence on the marketplace, surveys to potential customers and speaking directly to the gyms. The business plan had to be extremely solid as we needed to raise funds to launch. Business plans will move with time but you need to understand every fact, figure and statement you put in there as you’ll be questioned on every single bit.

How did you raise the money?
We raised the money through angel investors. We spent a lot of time going to investment events and presenting to potential investors. The process is not easy and I would advise anybody planning to raise funds to go through a professional network. We used Envestors. Of course people turned us down. The saying in raising funds is you need to speak to 100 people to get one interested. It wasn’t quite that bad for us and we closed our funding almost one year to the date of having the idea. We actually received an award from Envestors in recognition of the success of our funding.

What challenges have you faced how have you overcome them?
Challenges are daily in the life of a start-up business, you just have to have the confidence that you’ll overcome them. Operationally we’ve been pretty good (luckily) and had no issues. Finding customers is always hard especially given the price of the marketing. Finding strategic partners and using their consumer channels can help but as a start-up it is sometimes difficult to have anything to trade. The best advice I can give is to engage with a channel that gives you access to large groups of customers. For example, if you’re a new car wax, go to a taxi firm rather than direct to the individual consumer.

Where is your business based?
Our office is based in Putney and we strategically put in there as it’s under 30mins run from all of our homes. It’s a given you’ll be working long hours, weekends and find it difficult to stop looking at your e-mails / stats on you iPhone when at home. Different people have different techniques but personally I have a young daughter and I try to spend time with her in the morning before I leave and make sure I see her for some time every day.

How have you promoted your business?
We’ve been lucky to have lots of PR. We’re a new concept that helps consumers get fit and save money so the media likes talking about us which has given us great exposure. However PR gets more difficult to get as the business develops.

How much do you charge?
Every one of our partner gyms has a different price. When we engage with a gym we start by looking at the membership price and the pay-as-you-go price if they have one and then negotiate the best possible discount that works for the gym and our customers. Sometime we get it right, sometimes we don’t, and in those cases we go back to the gyms and discuss the pricing again. We also listen to what our customers say. If they think a gym is overpriced we feed that back to the gym. After all, we want to create a win-win scenario for our gym partners and our customers

What about staff?
We have three members of staff not including the management team and sometimes we employ contractors. Your staff need direction and if they are a burden it’s probably because you haven’t spent enough time giving them clear instruction on objectives and targets. It can be difficult to pull yourself away from your own work but always beneficial.

Where do you want to be in five years’ time?
payasUgym.com will be a well-established fitness brand in the UK and beyond. I think investors love to hear you have an exit plan but in reality in the early stages it’s not feasible to know when, how and why you would exit. Knowing that you want to exit at some stage and making sure your shareholders get a great return is enough.

Website: www.payasugym.com

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Suka Sport: Alexander Neumuller and Yolanda Hinchliffe

The men’s sportswear retailers on launching their boutique and still finding time to train their new puppy

Name: Alexander Neumuller and Yolanda Hinchliffe
Age: 30 and 26
Company: Suka Sport Ltd
Staff numbers: Four
Company description: The men’s sportswear retailers on launching their boutique and still finding time to train their new puppy

Tell us what your business does:
We’re an independent sports boutique that stocks exclusive brands and puts the enjoyment back into sports shopping.

Where did the idea for your business come from?
We knew that the independent specialist sports retail idea worked having seen it succeed in other countries and market sectors (female). We did not feel that there was the same offering for men despite the growing participation and the closeness of fashion and sport.

How did you know there was a market for it?
Sweaty Betty & Lululemon have shown that specialist sports boutiques have a large place in the market. Differentiation is in the product that we stock and the way which it is displayed, along with our location and having expert staff. Also, no-one else has really supported men’s yoga. We are the only men’s only sports shop to stock a selection of well-chosen technical wear for the disciplines of running, cycling, swimming and yoga.

What were you doing before starting up?
Alex: I was working in the research and development field and cycling (a lot!). I found the project management side exciting but have had to learn the “retail way”.

Yolanda: I’m a keen athlete and former regional manager of Sweaty Betty. I’ve got in-depth knowledge of retail, specifically sports retail. It was hard to leave SB but they are only a few doors away if I get homesick!

Have you always wanted to run your own business?
We have both always aspired to run our own businesses and have always planned on setting up in the future. When this idea came up and we realised it was a viable business option we jumped into action. It is a little daunting at times, but it is more exciting than scary. We are learning so much every day. Alex’s dad was also an entrepreneur and so perhaps it is in the blood. For us, the appeal is being able to create a shop that we would want to shop in. And being our own boss means that we can support the projects, brands and ideals that we love and hopefully encourage greater sports participation while we are there too.

What planning did you do before you started up?
We didn’t seek any advice other than to speak to plenty of friends in the sports world to get their opinion on the idea. We wrote a long business plan with financial forecasts so that we had a concrete plan set out to work from.

How did you raise the money?
Suka is a privately funded business and we raised the money through our own savings and personal investments.

How have you promoted your business?
We have a great PR team – PHA Media – working with us. They have proved invaluable, for their knowledge of the sports world, but also for their constant support and enthusiasm. They have steered us in many a right direction.

What about staff?
Two full-timers and a part-timer – they are passionate and enthusiastic and have a real can-do attitude. As long as there is constant coffee and the odd sandwich then they are happy to work hard and get stuck in. A real asset to us!

What’s the impact on your home life been like?
As a couple who run a business together, it can be hard to switch off but having a puppy helps greatly. We also have continued to train throughout and sport is the easiest way to switch off and means that we are both happier people. We try our best to have at least an hour off a day to chat, have a sit down lunch, walk the dog – just to unwind.

Where do you want to be in five years’ time? Do you have an exit plan?
We would like to be in New York, working on the next project that we have already started planning!

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Coco di Mama: Daniel Land and Jeremy Sanders

The founders on the importance of research, finding a gap in the market and committing to providing the best possible service

Name: Daniel Land and Jeremy Sanders
Age: Both 28
Company: Coco di Mama
Staff numbers: 10<Company description: The founders on the importance of research, finding a gap in the market and committing to providing the best possible service

Tell us what your business does:

Coco di Mama is a quick-service food business, based in the City of London. We serve quality Italian food and coffee to the local office workers

Where did the idea for your business come from?

We grew up together and have long shared a passion for cooking and great food – particularly Italian. We were bored of the same old quick-service loop at lunch (Pret, Eat, etc.) and were surprised that there was nobody doing good, quick Italian food. It struck us that if someone could provide high quality, exciting and well-sourced Italian food and coffee at a good price, then they would be on to a good thing!

How did you know there was a market for it?

No matter what the economic climate – and we did not start our business in a particularly favourable one – people have to eat. The quick service food market in London is one of the most competitive and sophisticated in the world, but it is also very exciting. If your concept gives people something new and tasty, whilst offering good value for money and great customer service, then it is one that can succeed.

You will find versions of things we do at other places, but we guarantee they won’t be at the same quality as ours. One thing we do that you won’t find anywhere else though, is our made-to-order pasta. Every day, we serve a huge range of different pastas and sauces – some familiar, some new and exciting – but all of them big on flavour.

What were you doing before starting up?

We both worked in the corporate world, so there was always going to be some element of “leap” in leaving our stable, secure jobs to pursue our dream, particularly in a sector where the risks are so significant. But for us, it was a no-brainer. Whilst we both enjoyed our previous jobs, and took a huge amount from them, we both shared a passion and wanted to create something of our own. Taking this into account, as well as our age, we thought there was no better time to take a gamble like this.

What planning did you do before you started up?

We undertook a significant amount of research before making any big decisions for the business. There are clear winners and losers in this sector, and we wanted to really get to the bottom of what makes a successful food business. We also went to see anyone we could think of who might give us some relevant advice. We spoke to people who knew about the property market, the quick-service food industry, potential future customers, as well as getting general business advice. Given that we were sacrificing a great deal, we wanted to be sure of the opportunity for ourselves.

How did you find suppliers?

We found suppliers through a whole range of methods. There are plenty of great internet resources that we used, whilst trade fairs and farmers markets also provided a good contact base for us to work with. We spent a long time driving up and down the country (and in Italy), meeting people, tasting food and working out how best to create an attractive customer proposition.

How have you promoted your business?

We are based on a very competitive patch of Fleet Street, so sometimes you have to shout quite loudly to get heard. Whilst we were building the store, we put out some really eye-catching images, as well as a launch promo for a free lunch. We made good on our promise and in two days, gave away nearly 1000 bowls of pasta! As well as being great fun, this also really helped drive awareness and get customers trying our great-tasting food. In our industry, word of mouth is so important, and this has helped us a great deal. By ensuring that every customer we serve gets the true Coco treatment, we have lots of promoters in all our local offices!

How much do you charge?

Nothing at Coco costs more than a fiver. We worked hard to make this the case and, whilst it sometimes it difficult to sustain, it has been important given the climate we launched in. Above all, we offer great value for money, which is what our customers are looking for.

How many staff do you have?

We have a great young team at Coco, all of whom share our vision for the business. There are about ten of us in total, and we all really feel part of something new and exciting. We regularly meet and discuss any issues that there might be within the team, so although it is never plain sailing, we are constantly improving the way we all work together.

What has your growth been like?

We have had a great start to our business life. We are busy every day and this has only increased since we started in April. More encouragingly, however, is that we are well ahead of where we thought we would be at this stage. This bodes very well for the future.

What’s the impact on your home life been like?

Managing the balance is clearly tricky, and we are still getting the hang of it. Fortunately for us, we have a very supportive family and group of friends, who are always ready to help out. Indeed, we have had friends, girlfriends and even our mums helping out in store!

What would you say the greatest difficulty has been in starting up?

There have been a fair few obstacles to setting up the business. Whilst you would think that helping new businesses should be a government priority at the moment, there has not been much from a regulatory and support point of view that has helped us. Indeed the VAT hike has been a big burden on us. Understanding where the red tape occurs and working hard to mitigate the delays caused by it has been a really key learning curve for us.

What was your first big breakthrough?

The first real milestone was getting the store open. We overcame so many hurdles, which at the time seemed completely unassailable, that the day we opened the store (after a somewhat sleepless week beforehand) was one of the proudest of our lives.

What would you do differently?

Although we cannot say that we haven’t made a mistake, we have learnt a huge amount along the way – much of it derived from mistakes we made.

What advice would you give to budding entrepreneurs?

There is a real temptation to think that the work starts on the day that you begin trading, but for us, the work that we put into the planning and research phase of the business has helped us to achieve what we have so far. It is easy to overlook this phase, but it is critical that you work just as hard in setting up the business as you do when you are fully operational. The decisions you make during this phase pave the way for any future success.

The other piece of advice is: constantly seek advice. There is so much experience available, and generally people are more than happy to share it. You only have to go to the trouble of seeking it out. There were meetings we had that we can pinpoint now as moments that helped shape our business.

Where do you want to be in five years’ time?

This is a tricky one. We are working so hard to serve great food to the people of Fleet Street that it is hard to picture where we go from here. Clearly if there is demand for what we are doing in other locations, we would not ignore it, but for the moment our focus remains on continuing to serve great food to our loyal customers, as well as winning more customers every day.

Website: www.cocodimama.co.uk

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How to get a celebrity to endorse your product

Celebrity endorsement can send demand for your product through the roof. Here are some top tips for securing A-list champions for your brand

Celebrity sells. TV adverts are full of Gary Linekers, Cheryl Coles and Roger Federers waxing lyrical about crisps, hair dye and chocolates. There’s a reason that big businesses are prepared to spend mega bucks to align their brand with some star appeal. That’s not to say however that celebrity endorsement is limited to those with huge budgets – even businesses in their earliest stages can use celebrity to gain traction.

Without being able to offer large sums, start-ups can instead offer a contra agreement (offering goods or services in return for their endorsement, rather than cash), or even equity or profit share – though these methods can often take a long time and be relatively complicated to arrange. We spoke to some entrepreneurs whose businesses got off the ground with the help of celebrity endorsement, and got their advice.

An impressive proposition is vital

A celebrity endorsement won’t compensate for a poor product. If you have the budget to pay for celebrity promotion, it will only make a poor proposition more famous. Without that budget, you need to convince the celebrity that your proposition is genuinely worth talking about.

Julie Deane’s business The Cambridge Satchel Company (the NatWest Startups Business of the Year 2011) was founded in 2007. Her traditional leather satchels are frequently seen on the arms of A-list stars. That kind of endorsement, and subsequent PR in magazines, is invaluable. But it’s all down to the appeal of the product, says Julie: “The celebrities contacted us…Sophie Ellis Bextor bought bags back when we were still [making them] in the kitchen.

“Now we are contacted by celebrities or their stylists – last year we even had the managers of Wimbledon players arrive in Cambridge with shopping lists! Occasionally we will contact them directly, but only where there is an obvious fit – like Emma Watson, who played Hermione [in the Harry Potter films], the original inspiration.”

Choose your celebrities carefully

Do your research, says Nick Rines of PR and career development agency MR Communications: “You might think you know a particular personality will be the right interface between brand and target audience, but often such assumptions are proved wrong. There is no off-the-shelf consumer panel research available to help, so a small investment in market research is something that should be undertaken.” It isn’t the case that all publicity is good publicity. Endorsement by someone unsuitable, no matter how famous, will backfire.

And because you need their genuine buy-in, it’s important to find celebrities who are aligned with the proposition. In the case of Daniel Price and Jonny Sitton, whose business My1stYears.com specialises in gift hampers for babies, this means those who have recently had children.

The first celebrity they approached was Dannii Minogue, to whom they sent a hamper after the birth of her son Ethan, when Daniel and Jonny’s business was itself in extreme infancy. This led to her endorsing the business through sheer enthusiasm. “Dannii Minogue was great,” says Daniel. “She loved the gift, talked about it, even uploaded photos.”

Social media

Endorsement can also be gained via social media. Many celebrities will tweet about a product or service to their followers – for a price. While this is still likely to cost thousands of pounds, it is more affordable than a traditional advertising campaign. Agencies such as Adly.com specialise in creating Twitter and Facebook campaigns using celebrities.

There are other, cheaper ways though. For example, Theo Paphitis, entrepreneur extraordinaire of Dragons’ Den fame, (pictured above) runs Small Business Sunday (or #SBS) entirely through Twitter. Every week, small businesses are encouraged to tweet him (@TheoPaphitis) describing their business in one tweet (and including the hashtag #SBS) in a set timeframe. Each Sunday, Theo chooses his favourite six and retweets them to his 230,000 followers.

It took Stephen Barton, whose craft business Krasnaya started producing Russian doll kits in 2009, nine months to win the SBS in 2011. “Having Theo’s name associated with the business has helped us enormously,” he explains. Not only did he gain valuable publicity, but the business was also approached to start exporting to the US soon afterwards – something Stephen credits to enhanced credibility, stemming from Theo’s endorsement.

Mel Brooks from MilkChic is also a past winner of SBS: “I won SBS not long after I’d started MilkChic, and it gave me confidence that my idea had genuine potential. Theo’s retweet brought my business to a whole new audience and the new Twitter followers I gained from it helped to raise my profile very quickly, which was great.”

The best approach

Realistically, you’re likely to have to be very proactive to achieve exposure from celebrity endorsement. This means approaching celebrities directly, and the best way to do this is through their agents. Nick Rines says: “To find the agent of the individual you think will fit, try spotlight.com, which carries most of the contact details needed. Agents will be very protective. Do not try and get around them and do not be pushy. You have to sell to the agent. Without their buy-in you will not go very far.”

He adds: “If the personality is from the United States you talk to the manager, not the agent.”

Alexis Smith launched her lingerie business Alexis Smith in 2010, and last year signed Jessica Wright, one of the stars of TV show The Only Way Is Essex, to be the face of the brand. Alexis says:

“I contacted Jessica through her management company, as all celebrities have agents that they work through. I was lucky that Jessica and her manager loved the Alexis Smith brand and could see the connection between Jessica and the brand.”

Give freebies

Daniel and Jonny of My1stYears.com continue to send free gift hampers to high profile celebrities who have recently had children. This isn’t always as simple as it sounds – Daniel recounts having to pretend to be a family friend of David and Samantha Cameron in order to deposit a hamper inside No 10 – but can lead to valuable exposure. After sending a hamper to Beyoncé and Jay Z after the birth of their baby girl, the pair were invited onto The Alan Titchmarsh Show to discuss their products – PR that money just couldn’t buy.

In terms of endorsement, the products impressed Elton John when their hamper, full of personalised goodies, was chosen to be a gift presented to him and partner David Furnish by Heart FM when their son Zachary arrived. The contents included a teddy bear embroidered with ‘Tiny Dancer’, booties with Zachary’s name on them and a blanket which read, ‘How wonderful life is now you’re in the world’ (pictured below). Elton’s subsequent enthusiastic reaction to the hamper was captured on film and has proved especially valuable to the company.

The lesson? Go the extra mile, and be brave! With some PR savvy you can gain extremely important press coverage for virtually no money – though hiring a PR agency to make the most of your activity, as Jonny and Daniel did, can certainly help.

Make the most of the exposure

Once you have a celebrity who has endorsed your product, or agreed to, you need to maximise the impact of the endorsement through appropriate marketing channels. Nick Rines says that: “For personality endorsement, social media has huge potential to generate traction with audiences.”

Conversely, Stephen Barton maximised the impact of winning Twitter competition SBS through more traditional marketing channels, including a press release and an e-newsletter. As a winner, he attended an awards ceremony in which his picture was taken with Theo Paphitis, and he found this brought the business valuable publicity. “We’d been trying to get into the trade magazines for a while. After the press release they were clambering for our details.”

Daniel and Jonny ensure that they let the press know every time they send a gift hamper, thereby usually gaining some coverage, even if the celebrity doesn’t go on to endorse the product.

If you’re looking to raise awareness of your business and increase sales – who isn’t? – celebrity endorsement can be an important ingredient. It will however take time – if not much money – and thought. Finding the right champion for your brand is key. As Alexis Smith says: “The worst thing…is when brands are trying to link with celebrities just because they are celebrities, and they represent a totally different market to their brand.”

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A guide to online business insurance

What insurance do you need if you're running an online business?

Our independent reviews are funded in part by affiliate commissions, at no extra cost to our readers.

Insurance is an important consideration for any business and the internet is littered with please from frustrated online business owners who are struggling to find cover. In this piece, we’ll dig into the range of insurance options on offer in the online space, find out why it can be difficult to find the cover you need, and explore what you can do to make sure your business is covered.

Public and product liability insurance

As an online business, it’s likely that most of your customer interactions will be virtual, meaning that your public liability risk is probably quite low. However, that isn’t always the case. If your business operates a warehouse, for example, this could mean that you or your staff will have contact with members of the public, and could be held responsible for injuries.

Product liability cover, on the other hand, is usually a key part of online retail insurance and is often sold as part of a public liability insurance policy. If you sell items online – jewellery, clothing or furniture, for example – you could be help responsible for any damage or injury the products cause.

Let’s say you are an online retailer selling personalised caked and delivering them to clients’ doors. If someone blames you for food poisoning soon after eating one of your cakes, you could be liable to pay compensation claims. Alternatively, if you sell electrical components online and someone blames the faulty component you supplied when there is a house fire, you might be liable to pay compensation for the damage caused.

Even if you have not manufactured the items yourself, you could be liable for compensation claims if the product bears the name of your business – if you’ve repaired, refurbished or otherwise changed the product, or of the original manufacturer cannot be traced. Online businesses often have long, even international, supply chains with a lack of face-to-face interaction between links. If you’re unable to identify the manufacturer, or if the manufacturer has gone our of business, then you could be held responsible for any of their products sold by you.


Stock cover

Stock cover is another important consideration for online businesses, particularly if you are in retail.

As an online business, it’s likely that you’ll keep a fair amount of stock either in your home or on another site before it’s shipped to customers. If this stock is damaged, stolen, or anything else then the right insurance can cover the cost of replacement, based on the cost price.

The value of stock cover is dependant on the goods you have, but can be priceless in other ways. Losing stock in any way can mean the difference between operating or not, and often a pause in trading can mean that customers flock to your competition where the stock is still available. Having measures in place to help cover any losses and get trading again as soon as possible is massively useful.


Employers’ liability insurance

If you’re a sole trader then you won’t need to worry about employers’ liability insurance, but as soon as you hire your first member of staff you will need it.

This protects you in the event of employee related issues and can be scaled to suit your business. If you start with a single employee and have two more by the end of the year then you’ll need to make sure you are still covered.

If you don’t work in online retail but instead offer any sort of professional advice to clients, you may also want to consider professional indemnity insurance as part of your policy. This is a form of cover that protects your business if ever a client deems that the work produced for them, or the advice given them, is inadequate.


Is online cover difficult to find?

In the past many insurance companies refused to provide cover for online businesses, or lacked the relevant products to do so. There were various reasons for this: from the implications of international selling, to the basic lack of understanding of the business models emerging.

In more recent years this has become easier to deal with as online business has quickly become a dominant force around the world. Today there are a range of products on offer from both traditional and specialist insurance companies that cater specifically to online business models. However, it’s still important to make sure you understand what you need.

In this article we’ve included some of the most common options you might want to consider but we recommend speaking to a specialist to understand exactly what you need. Because online businesses can vary so massively – from small-scale resellers all the way to national or international companies – it’s important that you find something as tailored to your needs as possible.


Tips for getting covered

You should be careful when you buy your insurance policy. Most insurers will need to know both what you do, and how you do it. This means that, if you are an online gift card retailer, labelling yourself as simply a gift card retailer may not provide you the cover you need. You will need to make sure that your provider knows you both sell cards, and that you sell them online.

Startups.co.uk is reader-supported. If you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Startups.co.uk to provide free reviews for our readers. It has no additional cost to you, and never affects the editorial independence of our reviews.

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£1m funding on offer for innovative green start-ups

Just over one day left to apply for the Berti Green Accelerator, backed by James Caan

Eco-entrepreneurs have just over one day left to apply for an accelerator programme backed by former Dragon James Caan.

The Berti Green Accelerator is offering three green entrepreneurs “the full toolkit needed to succeed in growing a successful and meaningful business” – including funding of up to £1m each and business support and expertise from James Caan’s Hamilton Bradshaw Impact Partners (HBIP).

Seth Tabatznik, director of Berti Investments, said that while socially or environmentally conscious entrepreneurs frequently have the vision and passion to make a difference, they often lack the business know-how to make their idea really appealing to investors.

He told Startups: “With global concerns around climate change and social inequality increasingly emerging on the mainstream agenda, great innovative start-ups are appearing all round the world…creating enterprises that aim to make a difference.

“But two significant barriers stop social entrepreneurs in their tracks: funding and support. Here in the UK, while investor confidence in the green industry remains low, businesses need to prove their skills to be a head above the rest in order to attract funding in this increasingly competitive landscape.”

The accelerator offers what Caan refers to as “intelligent capital”. As well as funding, the three winners will receive six months’ worth of business support from HBIP, covering every aspect of running a business, helping them to create the right management processes and structure, forge strong business relationships and build a strong brand.

The judges will be looking for green businesses that can demonstrate both a sustainable approach to carbon reduction, and a scalable and profitable business model.

Applications for the Berti Green Accelerator close at 8pm on Tuesday 17 April 2012. For more information and to apply, visit the Berti Investments website

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Types of market research to plan or launch your business

Daniel Callaghan of MBA & Company looks at the different types of market research and offers some tips on selecting the right type for your business

Market research is a fundamental part of preparing to launch a business, and assessing the importance of external factors – that is, those outside your office or workshop. Researching the market you’re intending to enter is paramount to making sure your business is heading in the right direction, and should be used to answer questions such as:

… Will anyone be willing to buy my product or service? … How many people out there would buy it, and does this equate to an attractive market? … Who are these potential customers? … What are they currently using, and how much are they willing to pay? … Do they really like my product, and do they have to buy it?

Without the answers to questions like these you might find that you have worked tirelessly for six months and been doing completely the wrong thing. As such, it is important to get it right from the beginning to ensure your business grows at its maximum capacity and achieves its full potential.

Market research is a broad term and there are a number of different techniques you can use. However, generally speaking, market research falls under one of two categories:

What’s the difference between quantitative and qualitative research?

  • Quantitative research is simply defined as research that involves statistical analysis and mathematics. As such, quantitative research should be used whenever you need to identify a numerical output.An example of when it is more appropriate to use quantitative data is when calculating market sizes for your potential product. For example, you might ask 1,000 professionals if they would need your product.From these 1,000 responses, you might receive 780 positive responses (or 78% of the total), indicating that professionals would need your product. You know that there are 10,000 of these professionals in the UK. Therefore your potential market size is 7,800 professionals.

    If you know that the value of your product/service is £5, then this indicates that the total market value for your product/service in the UK is 7,800 multiplied by £5, which equals £39,000.

    It is when looking for this specific figure, value or percentage result that quantitative research is at its most powerful.

  • Qualitative market research differs from quantitative market research in that it is not numerically-based, but opinion-based.  Qualitative research can be used to explain or understand quantitative research, as well as offering insight to help you improve your proposition, by uncovering how people feel and what they think about your product, and identifying trends within the written or spoken work.For example, one common type of qualitative research is a focus group, where a company gets a number of their target customers (perhaps six to eight people) together and presents them with a new product – say, a new yoghurt.One member might come out and say, “eugh, this product is far too fruity” and another might say, “I find the texture of this yoghurt far too runny”.  It is these nuggets of feedback, and the quotes, that will be reported back to the client – especially if the majority of the group expresses the same point of view and they identify a consistent theme throughout.

There are strengths and weaknesses to each option. Quantitative analysis will give you a hard, cold answer as to the attractiveness of the market, the probability of success or the final outcome of your business opportunity.

Qualitative analysis, on the other hand, will help you to add colour to your insight and build a bigger picture of the scenario you are looking at, which will be more useful when creating your marketing materials and developing your idea, working out your position in the market, your pricing – and crucially, what sets you apart from the competition.

Ideally, you need a mixture of both quantitative and qualitative research to gain a reliable picture of the market and to define and hone your proposition.

Daniel Callaghan is the founder of MBA & Company, an online marketplace which enables companies to hire MBA-level talent on a freelance basis. 

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Young Entrepreneur Society calls for government to become an angel investor

Campaign demands investment in Britain’s young entrepreneurs

Would you accept angel investment from the government?

That is the question being asked by the Young Entrepreneur Society (YES) today, as it launches a campaign for the government to “put its money where its mouth is”.

The Entrepreneurial Government campaign, which is currently open for public discussion, proposes that the coalition could encourage youth entrepreneurship by becoming an angel investor itself.

Under the proposals, the government would help 10 of Britain’s brightest young entrepreneurs (each year) raise investments of up to £50,000, in return for equity in their businesses.

The final 10 would be screened by a yet-to-be-announced panel of high profile entrepreneurs and experts, and the investments would be accompanied by mentoring from YES and the panellists.

If successful, the scheme would reinforce existing government initiatives, such as the recent Business in You campaign, by providing start-up capital for Britons to springboard their business ideas into reality.

The idea is that, as an angel investor, the government would receive a return on its investments, which can then be reinvested into other promising businesses.

YES’s 22-year-old co-founder Carly Ward, a young entrepreneur herself, explained:

“Young people have fantastic ideas for great businesses that can provide wealth and jobs for our country and the government wants to encourage this.

“YES is calling for the government to stop talking about it and become more entrepreneurial themselves by investing in Britain’s young entrepreneurial talent.  They can make a good return on their investment and reinvest in more businesses in the future.”

YES already has the attention of the government, having yesterday announced that the coalition will introduce the organisation’s ’12 steps to success’ programme as a recognised enterprise qualification. It will be used to teach young people aged 16-18 how to start their own businesses.

You can share your thoughts on the Entrepreneurial Government campaign in the comment box below, or by voting YES or NO to the initiative on the YES website

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New ‘off-the-shelf’ app available for just £250

Tailored retail and download options available

Small businesses can now create their own ‘off-the-shelf’ app for just £250, thanks to a new service from South Manchester developer Apps4.

The service offers clients a choice of two distinct app models: 4Vouchers, which enables retailers to offer discounts and promotions to smartphone users, and 4Downloads, which is designed for the playing of tracks, soundbites and videos, and is intended for clients in the music business.

Each model is available as a starter package, with upgrades such as GPS and digital ticketing functionality available for an additional cost.

Henry Hochland, co-founder of Apps4, said:  “We truly believe that apps are the way forward for start-ups and smaller firms and, as our new service shows, they don’t have to cost the earth.

“Apps allow companies to learn about their customers’ preferences and shopping habits while enabling them to use that information to refine their business strategies. They also provide companies with the opportunity to build brand loyalty by offering exclusive, app-only promotions and offers.”

For more information, visit www.apps4.co.uk

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How to start a dance school

Here we cover the basic steps, from marketing to initial costs, to help you sashay your way to success with a dance class company

When starting a dance school, these areas are essential to consider:

What is a dance studio business and who is it suited to?

With the popularity of TV programmes such as Strictly Come Dancing and So You Think You Can Dance, demand for dancing lessons is on the rise. Whether betrothed couples hoping to hone their first dance or young professionals seeking a fresh way to keep fit and make friends, dance classes have enjoyed a contemporary renaissance and now remain a popular pastime for many – and that creates an opportunity for quick-footed entrepreneurs.

It goes without saying that if you’re thinking of starting a dance school, some prior dance experience is advisable. However, this doesn’t necessarily mean boxes of rosettes or a roll call of professional accolades. Mental fitness and stamina is more important that outstanding physical fitness.

A passion for dance is a must, but so is a passion for people – and a good level of patience. Could you welcome 20 strangers into your studio and teach a class where they all feel engaged and included? Could you tailor your dance classes to individuals and never show your frustration to slow learners? Do you have the creativity to devise custom dance routines?

Of course, as the owner of a dance studio, you don’t have to teach lessons yourself. However, in the early stages, not only is this cost-effective but it is a good way to get to know your customer and hone your customer-service skills. It also means you can step in if one of your teachers drops out at the last minute.

Although running a dance school can be a very sociable business, it also requires great personal discipline. You may want your dance school to have an inclusive, family feel – but remember, it can be hard to take money from friends. You need to be very organised, business orientated and able to draw the line between friends and clients.

After all, the social aspect is just one part of your business. You may teach 15 hours of dance classes a week, but spend another 50-70 doing admin – whether answering e-mail enquiries, writing training manuals for new teachers, paying invoices, arranging venue bookings or updating your website and social media. No matter how active your start-up, the back room business remains.

The planning and preparation involved in launching a dance school

The first question you need to answer is – what kind of dance do you want to teach?

If you have the skill-base to support it, there are definite advantages to offering a wide variety of classes. However, don’t feel you need to know every dance style yourself. You’ll never be able to answer all your customers’ requests, but can always hire freelance dance teachers to fill the gaps.

You may also want to look for specific growth opportunities. Is a new dance style in vogue? Or is a particular era enjoying a contemporary revival – such as rockabilly, folk or the forties? Recent trends include the rise of fitness-focused fusion dance styles, such as Zumba and Ceroc, and early years’ activities, such as Ballet Babes. This decision – and in particular whether you choose to focus on children or adults – will help you to define your target market.

Next you need to decide upon a location. This is where market research is crucial, as Lianne Weston-Mommsen, co-founder of Starz Academy UK in Hampshire, explains: “Areas that you’d think on paper should be brilliant, such as those with higher household incomes, sometimes don’t really work. But in other areas, there might be more demand than you’d expect.”

One way to decide if a location is appropriate is to look at whether there are any similar, successful dance schools operating in the area. If there are, you’ll know there is demand for your business type and you then need to make an assessment as to whether there is room for some healthy competition.

Research your competitors thoroughly and ask yourself: How could I do it better? Brainstorm a unique selling point and plan your branding carefully, to avoid stepping on your competitors’ toes. You could also test the water before you launch by offering short courses of lessons – for example at a local gym.

Indeed, you may want to continue to rent studio space, such as this, at least for the first year or so of your business. It’s a great way to keep costs down until you can afford your own studio.

Business models and structure

One option to consider is to buy into an existing franchise, such as Baby Ballet, diddi dance or – if you are interested in offering drama and singing classes too – performing arts franchise Razzamataz, which raised £85,000 investment from Duncan Bannatyne in the 2007 series of Dragons’ Den.

This removes much of the risk from starting your own business, as you are buying into a tried and tested formula and your franchisor has already made their start-up mistakes and learnt the lessons. This means you can benefit from their years of skills and experience from day one, and will receive training to learn the tricks of the trade.

Joining an already-established business also means much of the back room work is done for you. Some franchisors employ efficient database systems to minimise franchisee paperwork, as well as providing support with licensing and legislation. That is not to mention the marketing benefits of being part of a high profile, trusted brand.

“It can be very lonely running your own business,” points out Denise Hutton-Gozney, founder of Razzamataz.

“Our franchisees receive a minimum of two Skype calls from our management team per term and we have an annual sit-down business development review. We also provide a weekly business newsletter, which keeps them up-to-date.”

She adds that Razzamataz further provides a website specifically for its franchisees, where they can find everything from teacher contracts and health and safety templates to PR and marketing tools – doing much of the legwork for you.

However, becoming a franchisee won’t be for everyone. If you don’t like following a structured system, this may not be for you. Of course, to buy into a franchise, you also need a sufficient body of capital saved up.

A dance or performing arts franchise in the UK will generally cost you between £5,000 and £25,000. This is likely to include your franchise licence, some initial training, merchandise and marketing support. Remember though, your start-up costs won’t end there.

You’ll also need to shell out for Criminal Records Bureau (CRB) checks, first aid courses and similar expenses. Your franchisor may also request you have a launch budget put aside of a few thousand pounds. Look carefully at your franchisee agreement and assess the total costs. Then decide whether you think the contract offers good value for money, or if you’d rather go it alone.

If you would prefer to cater towards adult dancers, one popular opportunity within the dance franchise space is Zumba Fitness®. This fusion of Latin dance with international music has boomed in the last few years, due to its focus on fitness and the party atmosphere it brings to classes.

Zumba is not a franchise in the traditional sense of the word – you’re not buying into a business as such, but Zumba is a registered trademark, created and owned by US company Zumba Fitness LLC. To start teaching it, you initially need to attend a one-day Zumba instructor training course (which usually start at around £200), then maintain an up-to-date instructor licence throughout the time you teach the class.

This is a relatively affordable franchise option, but a crucial one. Any dance teacher who includes ‘Zumba’ in their class titles (or teaches it) without having a current certificate of completion is in violation of trademark and copyright laws.

Marketing your dance classes and studio

Once you’re happy with your idea, you need to raise awareness of your business. Core to your marketing campaign will be the name you choose for your dance school. Get it wrong and you will find your start-up much harder to promote. Likewise, if your name is too similar to that of a competitor, you may have the same problem.

Consider where your business might be in five or 10 years’ time and try to choose a name that allows for expansion. For example, although Lianne Weston-Mommsen and her business partner Cheryl Dodd exclusively offered early years ballet classes when they launched their dance school in September 2010, 18 months on and they were able to expand into more unisex dance styles, because they chose a versatile name in ‘Starz Academy UK’.

Weston-Mommsen advises: “Go in expecting to succeed and with a very definite angle of what you want it to become. We wanted to go in with professional looking marketing and a full syllabus. That made us recognisable sooner than it would have done if we’d started small.”

Starz Academy UK has also benefited, Weston-Mommsen insists, from having joint founders. A partnership can allow you to split your workload between the creative and the business – with one founder focusing on teaching classes and writing syllabuses, while the other manages the books, admin and marketing.

The advent of social media provides scope for you to undertake a fair amount of online promotion for free. Similarly, there are various listing companies that you can provide your school’s location to, so that it ranks well in online searches. Most will not charge for this.

One marketing strategy, which may help to drive initial customers to your dance school, is to offer discounted classes through a daily deals site, such as Groupon. These can be controversial but Inspiration2Dance founder Viktoriya Wilton believes that, “if you’ve tried Groupon and failed, it’s because you didn’t manage it very well.”

She used the site to offer six-week beginners’ courses in a variety of dance styles and found it a successful way to get new customers and create momentum for her business. She advises that entrepreneurs can control demand for their deal through, “managing numbers yourself, by asking customers to book their dance type on your own website.”

Another way to raise awareness of your business – besides traditional PR and marketing – is to plan showcases, presentations and specialist workshops, where prospective customers can see what your existing students have learnt (and maybe even have a go themselves). After all, you can shout about your dance school all you like, but, as the saying goes, actions speak louder than words.

Rules and regulations when launching a dance school

There are very few restrictions to starting a dance school. You don’t need prior certification – on the contrary, the International Dance Teachers Association won’t actually accredit you as a dance teacher until you have at least two years’ teaching experience. The only exceptions are specialist franchises, such as Zumba, which do require you to complete training in advance.

As with most businesses, you will need public liability insurance to cover you against any accidents or injuries which may occur in your classes. If you are a member of the Imperial Society of Teachers of Dancing, they can help to arrange this for you. You will also need a Public Performance Licence (PPL) for permission to legally play music. Most of the venues you hire will already have one of these, but it is better to be safe than sorry.

It is also sensible to do a health and safety assessment of your business and put a policy in place before you launch. You may want to consider completing a basic first aid course. Similarly, if you are planning to teach students who are under the age of 18, you will need to have intermittent Criminal Records Bureau (CRB) checks and request this of all teachers working with this age group.

You will also need to decide on the best legal structure for your start-up (whether you want to be a sole trader, form a partnership, or register a limited company), and make sure you comply with all the relevant legal requirements. For more information on the different business structures and your responsibilities regarding tax, administration, etc, read our article on how to choose the right legal structure for your start-up.

Dance school start-up costs

The main outgoings for a start-up dance school are renting venues and paying teachers. The cost of these will vary greatly according to the region you operate in, but the good news is that both should be payable by the hour, and if you later acquire a dance studio of your own, you can hire the space out for the same price to other dance teachers in your area – this will also help you increase the types of dance lessons you can offer without you having to undergo the training.

If you plan to provide your teachers with any kind of props to use in classes, that is another start-up cost you need to factor in and if you are going to provide refreshments, there will be a one-off cost to buy relevant equipment and minimal ongoing expenses, to replenish teabags, milk and sugar.

Then there are the practicalities. Quotes for Public Liability Insurance will vary but should be around the £120 mark (per annum) and a Public Performance Licence (PPL) is about £100 a year. Creating a website can be relevantly cheap enough but expect to pay for your website domain name and hosting – however again this shouldn’t be massively expensive. If you need someone to design and maintain your website for you, this will cost more, but there are plenty of basic web-builder tools online, which are free to use for a basic site, or cost up to around £25 per month for more advanced features.

If you are going to send out newsletters, promotional offers or product orders by snail mail, expect to spend on postage as well as the cost of printing and creating the leaflets. But, don’t forget that to build a brand you need a professional and compelling logo for your letterhead and other branding. Unless you spent your past life as a graphic designer, you need to budget for this and you may also want to invest in a copyright application, to protect your brand.

However, as your business grows, you may want to expand your marketing budget, perhaps hiring a freelance consultant to provide occasional advice and help you gain press exposure. If you can afford to put aside £1,000 a year to promote your dance school, you’ll be giving yourself a great chance of growth.

How much can a dance teacher potentially earn?

If successful, starting your own dance school could earn you a fair little income: upwards of around £30,000. Of course, how much you earn is completely dependent on how many dance classes you run. But – if you can keep your outgoings low – much of this income is your own to keep.

This was a major motivation for Wilton to start her dance school. Having started teaching evening classes as a hobby, she soon found that, “I could earn twice as much from running a dance school than I could from my London admin role.”

It is important to research venue and teacher fees in your local area before you start out, as these will play a significant role in dictating how much you charge your students. After all, it’s not worth running a class unless you turn a profit. You need to be sure you can achieve this, even if some weeks’ classes have poor attendance.

Starz Academy UK charges £4.60 per child for a 30-minute Ballet Babes class, followed by 30 minutes social, play and refreshment time – which is included in the price.

Each class has a maximum capacity of 16 children, however Starz Academy UK requires at least six children to attend in order to break even. One way to ensure this, is to ask parents to pay termly (Starz offer 12 week terms for £55), providing them with an incentive to attend each week, and safeguarding the business’s balance sheet if some students are absent for any reason.

Similarly, Wilton charges an upfront fee of £60 for a six-week dance course in central London, with a deal of £100 offered to couples. However, she also offers a drop-in price of £12 per class, to entice first-timers who might not be ready to commit to a full course or have unpredictable working hours. For private, one-to-one tuition your fee can be much higher: between £45 and £100 in the capital. London Zumba teachers typically charge between £7 and £12 per hour.

You could also boost the revenue generated at each class by selling a small selection of relevant stock, such as children’s tutus at a toddler ballet class or weighted toning sticks at Zumba (which can be used to boost the workout). As Weston-Mommsen points out, this can be a good money-spinner, because – in the case of early years ballet classes at least – “once someone sees one child in a tutu, they tend to want their own.” If you choose this route, that is another cost to factor into your business plan: buying up a supply of stock (and possibly paying for somewhere to store it). You also need to equip each teacher with a box of samples, so customers can view the products and then make an order – either online or to collect the next week.

To help formulate your dance school business plan you may find it useful to download our free business plan template.

As your brand develops, you may want to consider making your dance school into a franchise. This could be a great way to grow your business, while passing regional management to your franchisees.

Tips for dance school success and useful contacts

Hopefully by now you have all the tools to make your dance school a success. However, if you get stuck along the way, there are plenty of organisations out there to help you.

These include the Imperial Society for Teachers of Dancing, the International Dance Teachers Association and the Royal Academy of Dance – as well as Startups’ own site.

Imperial Society of Teachers of Dancing http://www.istd.org

International Dance Teachers Association http://www.idta.co.uk

Royal Academy of Dance http://www.rad.org.uk

If you are still unsure about whether you could start a dance school, use these top tips from entrepreneurs who have opened their own.
Lianne Weston-Mommsen, Starz Academy UK:

  • “You get most people word-of-mouth so reputation is key. Your customer service must be excellent – address queries and issues immediately and don’t put customers under pressure to buy stock.
  • There is always room to improve, so listen to your teachers’ feedback and never think you know it all. Listen to other people, because what works on paper might not work in reality.
  • Launch in new locations – but then stop and grow what you’ve got. Fill your existing classes rather than opening more. Recruiting area managers can help deal with the most time-heavy bits of your business.
  • Consider your business like a spider diagram. What can come out of your central bubble? Get the first bit right before you roll out other ideas. Learn from your mistakes so that you can be more efficient second time around.”

Denise Hutton-Gozney, Razzamataz Theatre Schools:

  •  “Research your market and remember, location, location, location!
  • Follow best practice – make sure your health and safety policy is up to date.
  • Recruit a fabulous team. Never go for second best.
  • Be organised and try to have fun along the way.
  • Get a mentor (I went to The Prince’s Trust). They can seem nosy but they’re there to help you. They provide great advice and are much cheaper than turning to consultants! Mine also put me forward for some awards.
  • Everyone loves a star. If you can get someone high profile in to launch your business or judge your competitions, it does help.”

Viktoriya Wilton, Inspiration2Dance:

  • “Stay on top of your cashflow and make every penny count.
  • Get out of your comfort zone.
  • Don’t be scared. Fear is the only thing that prevents us from doing something. You might be surprised how easy it really is!”
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Funding Circle closes £10m Series B round

Index and Union Square lead the financing

Funding Circle, an online lending marketplace for small businesses, has closed a £10m Series B funding round led by Index Ventures and US-based Union Square.

A number of angel investors, including Better Capital founder Jon Moulton and Betfair co-founder Edward Wray, also made significant investments in the funding round, which takes the total amount invested in Funding Circle thus far to £13.2m.

Since launching in August 2010, Funding Circle has helped more than 670 small firms secure finance via its peer-to-peer exchange, which enables investors to lend to early-stage companies without the need for banks or intermediaries.

The site has grown at a yearly rate of more than 400% over the last two years, and the total value of loans it facilitates now exceeds £1m per week.

Plans are in place to double the company’s staff base over the next 12 months, and co-founder Samir Desai hopes the Series B money will fuel continued innovation.

Desai said: “At present 90% of the small business lending market is made up by five major high street banks. This lack of competition has continually stifled the attempts of small businesses to gain access to much-needed finance. At the same time investors continue to receive pitiful returns on their savings.

“At Funding Circle, we are delivering an innovative service that removes the outdated and laborious processes of the banks. We deliver a better deal for businesses and a better deal for investors.”

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Scottish franchisee to launch Domino’s in Germany

Plans to open three outlets before end of the year

A serial Scottish franchisee has announced plans to launch Germany’s first-ever Domino’s Pizza outlet.

Sean Geddes, who runs a chain of 11 Domino’s restaurants north of the border, will open a total of three outlets across the central European country before the end of the year, creating around 70 jobs in the process.

The inaugural franchise will open at Aachen, a university town on Germany’s western border, in May. Plans are in place to open the second branch in Cologne over the summer, although the timing and location of the third outlet have yet to be decided.

Explaining his choice of location, Geddes told The Scotsman:

“Germany is a virgin market so we’ve selected Aachen because it’s near Belgium and the Netherlands, where the Domino’s brand is already familiar.

“Aachen is a university town with about 45,000 students, and young people tend to be the first to adopt new brands.”

Geddes has recruited Gordon Penman, manager of Domino’s’ Edinburgh branch, to head up the German operation, and says he has injected around £1m into researching the fledgling market.

The seasoned entrepreneur has been operating Domino’s franchises since 2001, and also runs Britain’s only mobile Domino’s division, selling pizza at music festivals. He was awarded the European master franchise in 2010, in recognition of his success and loyalty to the brand.

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Budget 2012: Pilot for enterprise loans to boost youth entrepreneurship

Branson proposal given tentative seal of approval, subject to trial run

The chancellor today used his Budget speech to confirm the government is “exploring the idea” of offering enterprise loans for young people looking to start a business, on similar terms to student loans.

Osborne said: “Young people get a loan to go to university or college. Now we want to help them get a loan to start their own business.”

The idea is based on a recommendation made by Sir Richard Branson in January this year and trumpeted by the Virgin tycoon again earlier this week. It has since been championed by a number of entrepreneurs and business organisations, including the Institute of Directors, Enternships and NACUE.

The official Budget document said: “Later this year, [the government will] pilot the best way to introduce a programme of enterprise loans to help young people set up and grow their own businesses, building on the support already available including the National Enterprise Allowance.”

Commenting on the news, Sir Richard Branson said: “This has the potential to transform the prospects of thousands of young people. The entrepreneurs of today will be the job creators of tomorrow so I’m delighted that the government has listened to those at the very start of their careers.

“The country is full of gifted and enterprising people so this pilot, which crucially has business mentoring and support at its heart, will help prevent a lost generation of talent.”

Melody Hossaini, star of The Apprentice and founder of InspirEngage International, added: “I am very supportive of the government’s announcement on Enterprise Loans.

“I’ve said in the past that, if young people can borrow to go to university, then they should be able to borrow to start a business. The important thing now will be to design an effective implementation framework, to benefit those who need support, in a sustainable way.”

 

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How to register for VAT: complete guide

A step-by-step guide to the VAT registration process, from creating an account with HMRC online to reclaiming on your previously purchased goods and services.

The process of registering for VAT for the first time can have a few potentially confusing points – and timescales which may concern you if you feel your registration is overdue. That’s why it’s worth understanding the steps involved so you can proceed with confidence.

Registering for VAT (or value added tax) is essential if your business’ taxable turnover exceeds the 2022 taxable turnover – which currently stands at £85,000.

You can register for VAT voluntarily, if you predominantly work with businesses who are already registered. Why do this? Because, any VAT they are charged can be recovered.

If you think you will need to get registered for VAT soon – or if you are just curious about the process for the future – then this article will help you gain the confidence you need to get started, avoid the common pitfalls and mistakes that may cause disruptions in your business, and cover everything you need to know to successfully register for VAT.

VAT registration – how to get started

Stick with us in our guide and we’ll talk you through all the stages, including:

Cost of VAT registration

There is no VAT registration cost – the whole process of registering for VAT on the HMRC website is free.

However, when it comes to filing your VAT return, there are optional ways of doing it that can add to your costs.

If you wish to contract an accountant to complete your return you’ll be paying for their professional services, or if you want to file your own VAT return, it’s helpful to use some quality accounting software. These methods will ensure you are compliant with the Making Tax Digital (MTD) legislation, released in April 2022, which compels UK businesses to keep digital records of their VAT accounting.

The good news is you don’t have to spend much for high quality accounting software.

See our guide to the best small business accounting software for more – we’ve found great accounting tools starting from only £8 per month, plus free options.

What documents and records you’ll need to become VAT registered

Before you begin, you will need the following information to hand in order to register for VAT:

  • National Insurance (NI) number or ‘tax identifier’ – a unique taxpayer’s reference
  • Certificate of incorporation/incorporation details
  • Details of all associated businesses within the last two years
  • Business bank account details
  • Details of the business that has been transferred (acquired), if appropriate

There are currently two ways to register for VAT: online or via a paper form. However, the process will require you to finish registration online, even if you begin with a paper form – we’ll explain why, below.

Can you register for VAT with a paper form?

There are several instances where you may register using form VAT1 which is available for download from HMRC’s website. These include:

  • If you need to apply for a ‘registration exception’
  • You’re registering several divisions or business units under different VAT numbers
  • You’re joining the Agricultural Flat Rate Scheme

However, even if you begin this process with a paper form, you’ll have to head online to complete it.

All newly VAT-registered businesses are required to submit their VAT returns and any VAT payments electronically – HMRC is paperless in this regard. This has been the case since April 1 2012, when it was extended to virtually all VAT-registered businesses, not just newly registered ones.

Registering for VAT online

All UK business owners can register for VAT online at HMRC’s website, (unless you have unusual circumstances, for example if you trade internationally).

If you are in a partnership, your nominated partner can use HMRC’s online system to register – or a business group, as long as you are using one VAT number.

In order to gain access to the VAT online services, you must first have registered for an HMRC Online Services / Government Gateway account.

Registering with HMRC Online Services or Government Gateway

HMRC online services is where you can register for VAT as well as a number of other services. It is also known as the Government Gateway, and you can use either to login to the same services respectively.

To register, you’ll need to navigate to the HMRC Online Services page and click the green button to begin.

You’ll get a 12-digit activation code within 10 days of enrolling for your new online account (or up to 21 days if you live abroad).

Next steps for beginning your VAT registration

Once you’ve received your activation code, you’ll be able to log in with it into your own private VAT dashboard and view your VAT’s status, manage your account, track your records, see your upcoming important deadlines and dates, as well as apply for and view your VAT certificate online once you receive it, which we’ll be talking about in more detail below.

Applying for your VAT Certificate Of Registration

A VAT certificate (also known as VAT4) is an incredibly important document that HMRC provides to confirm that your business is officially registered for VAT. The certificate includes a number of important information including your unique VAT number and your date of registration.

Once you have registered for VAT, whether that’s online or using the paper form, you can expect to receive your VAT registration certificate within one month of submitting your application. However, the vast majority of businesses don’t have to wait that long, with 70% of applications getting their certificate within just 10 working days.

Next Steps for Registering for VAT Online Services

Once your VAT certificate has come through, you can take the next steps in registering with HMRC online. To do this, you’ll need the following three pieces of information about your business:

  • Your VAT registration number
  • The postcode of your principal place of business (if you’re an overseas business, you can use postcode AB10 1ZP – which is valid for persons with no place of business in the UK.)
  • Your effective date of registration for VAT

You will be able to find these three pieces of information on your VAT certificate.

You’ll also be prompted to add the final month of the last VAT return you submitted, and your “Box 5” figure (which would be your VAT due minus any instalments you’ve already made for the period). But, the answers to both of these would be “N/A” or 0.00 if the business has just been newly VAT-registered.

VAT Registration Confirmation

Although there is no official email confirmation sent from HMRC, if you are using accounting software you should be notified of completion. 

Then, once you have your certificate and can access your account to be able to send your VAT returns annually – you will know that you’ve successfully completed the process.

The only thing you will have to remember to do after this point is to send in your VAT returns annually. (Be sure to check your VAT return submission and payment deadlines in your HMRC online account.)

Can you reclaim VAT on purchases made before registering?

Once the business is VAT-registered, you may be able to recover some previous VAT you’ve incurred. But the time limits and conditions differ depending on whether you’re dealing with goods or services:

Goods

You can reclaim VAT on goods you bought or imported up to four years before you were registered if all of the following apply to the goods:

  • They were bought by you as the entity that is now registered for VAT
  • They are for your VAT taxable business purposes
  • They are still held by you or they have been used to make other goods you still hold

HMRC recommends that you record the transactions like any other present-day transaction, and if they are goods, the department suggests that you also keep details of stock-take, usage and expiration.

Services

You can reclaim VAT on services you bought during the six months before you registered for VAT if both of the following are true:

  • The services were bought by you as the entity that is now registered for VAT
  • The services were for your VAT taxable business purposes

Both goods or services are expected to have VAT invoices, and the VAT element recovered will be based on the amount shown on the invoices – not on the current rates of VAT.

Not sure if you need to register for VAT? Check out part one of this guide for more details on the VAT threshold and When do you need to register for VAT?

Registering for VAT – FAQs

Frequently Asked Questions
  • Does it cost to become VAT registered?
    There is no cost – registering for VAT on the HMRC website is free.
  • At what point does a company pay VAT?
    You have to pay VAT if your business' taxable turnover (not profits) exceeds £85,000.
  • Does a small business need to be VAT registered?
    Small businesses only need to register if their annual turnover rises above the VAT threshold, but you can register voluntarily at any time.
  • Do you need to register for VAT as a sole trader?
    Similar to small and other sized businesses, you will only need to register if your business turnover exceeds the annual VAT threshold.

Our independent reviews are funded in part by affiliate commissions, at no extra cost to our readers.

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What is the VAT threshold for 2024 and when do you need to register for VAT?

A small business guide to value added tax (VAT): its threshold, rates, when you may need to register and how.

Our independent reviews are funded in part by affiliate commissions, at no extra cost to our readers.

The VAT threshold for registration in 2024 is £85,000. This has been fixed in place since 2017, and will remain the same until 31 March 2024.

Understanding the VAT threshold is a crucial part of getting your small business accounting in order. VAT is a tax charged by VAT-registered businesses on most goods and services in the UK (and some services that are imported from other EU countries.)

A common question business owners ask themselves is do I need to register for VAT? And the answer depends mostly on turnover.

If your taxable turnover has exceeded £85,000 you’ll need to become VAT-registered business: one where you will have charge customers VAT on top of their sales price, collect the cash and then pay it over to HM Revenue & Customs – minus any VAT they’ve incurred on their purchases.

You can also become a VAT-registered business voluntarily to obtain some of the benefits. For instance, if a VAT-registered business is charged VAT when it buys goods or services, it can generally reclaim the VAT it has incurred.

But the real question here is — when should you do all of this? Don’t worry, we’ll cover all you need to know below.

Don’t miss a detail when doing your VAT returns – especially since the ruling of the new ‘Making Tax Digital‘ laws, you’ll need to choose accounting software you can rely on. We’ve reviewed a few of the best below:

What is the VAT threshold for compulsory VAT registration?

The current VAT registration threshold for 2024 is £85,000. This is fixed now until 31 March 2024.

A business must register for VAT if its taxable turnover for any consecutive 12-month period exceeds the VAT registration threshold.

Another common reason why a business may be forced to register for VAT is if it takes over an existing business that is VAT-registered. The test is if the taxable turnover of the purchaser for the last 12 months added to the turnover of the business being purchased is over the VAT registration threshold – if the answer is yes, then the business is obliged to register.

There is also an obligation to register for VAT if you think your business’ turnover will exceed the threshold within just 30 days, but for most businesses, this would not apply. There are other scenarios when VAT registration becomes compulsory, for instance if you are trading outside of the UK.

Failure to register on time may lead to late registration penalties and/or ‘failure to notify’ penalties. What’s more, surcharges and interest are likely to be charged for late payment if the business has a VAT liability. If your business’ turnover exceeds the VAT threshold temporarily, you can ask HMRC for an exception from registration.

Voluntary VAT registration

If the taxable turnover of your business does not exceed the current VAT registration threshold, you can still register for VAT voluntarily.

There are two main reasons why a business might opt to register for VAT:

  1. Customers are predominately other VAT-registered businesses and therefore any VAT they are charged can be recovered, so it makes no difference to their customers whether they are VAT registered or not
  2. They are often in a refund position with HMRC, so the business is actually better off being VAT registered.

Who cannot register for VAT?

An entity cannot register for VAT if it does not meet the definition of a business as stated by HMRC for VAT purposes.

A business is also prohibited from registering if it tends to sell only goods or services that are exempt from VAT.

Always consider the customer when registering for VAT…

Let’s explain the first point in more detail, using a retailer as an example:

If a retailer’s customers are generally other VAT-registered businesses, they will not mind whether they are charged VAT, because they can obtain a refund from HMRC.

So the business is probably better off registering for VAT because it can recover the VAT on its purchases. And this tactic isn’t at all risky or dishonest – it’s estimated that around 20% of all VAT-registered businesses trade below the VAT registration threshold.

However, if a retailer’s customers are the general public (who are not VAT-registered), then they cannot recover the VAT. Therefore, the VAT is an additional cost to the public and inflates the retail price, so think carefully about whether you have to charge VAT. If the retailer’s rivals are not VAT-registered, its prices won’t be as competitive.

The different VAT rates

To illustrate point two, let’s look at the different categories items fall into for VAT purposes:

NameCurrent rateDescription and examples
Standard20%The standard rate of VAT is the default rate - this is the rate that's charged on most goods and services in the UK unless they're specifically identified as being reduced or zero-rated.
Reduced5%Domestic fuel and power, installation of energy-saving materials, sanitary hygiene products, children's car seat, etc.
Zero0%Food (not meals in a restaurant or hot takeaways though), books/ newspapers, children's clothes/ shoes, public transport etc.
ExemptN/aThe law stipulates that VAT exempt goods or services must not have any VAT charged on them. Examples include insurance, providing credit, education, fundraising, membership, etc.
Outside the scopeN/aItems that are completely outside of the UK VAT system. Examples include drawings, wages, MOT tests, rates, etc.

Farming is an industry where VAT refunds often occur. Their direct purchases are mostly zero-rated and so are their sales. However, any VAT they incur on other expenses such as overheads or equipment can be recovered – hence the refund position.

Other examples of businesses that may wish to register for VAT voluntarily might include a green grocers or a children’s shoe shop. Again, their sales and direct purchases will generally be zero-rated, however, if they incur any overheads, legal fees or equipment, they should be able to recover any VAT they’ve been charged on these purchases.

Choosing a VAT scheme

Once you’ve established when to register for VAT, you’ll want to consider the most appropriate VAT scheme for your business. There are three main options:

VAT flat rate scheme

This is only eligible for businesses with less than £150,000 (of taxable turnover – this is the total of everything you’ve sold that isn’t VAT exempt). The scheme is designed to make record keeping more simple for small businesses by allowing you to apply a fixed-rate percentage to turnover, dependent on industry.

For more detailed information from HMRC, click here.

VAT cash accounting scheme

Another popular choice for start-ups and small businesses (turnover must be less than £1.35m), in this scheme you only have to pay VAT on your sales once you have received payment from your customers. Likewise you only reclaim VAT on any purchases you make once you have paid your supplier.

Typically, outside of this scheme VAT payments are due to HMRC regardless of whether your invoices have been paid yet, which can cause cashflow issues.

You cannot use the cash accounting scheme in conjunction with the VAT flat rate scheme.

Annual accounting scheme

Rather than filing your return each quarter, this scheme allows businesses to submit one annual return, as well as making advance payments (using estimated amounts based on the previous year’s return) throughout the year.

Once you’ve completed your return, you can then either make a final payment (to cover any shortfall between your advance payments and the final bill) or apply for a VAT refund if you’ve overpaid.

For more information on VAT registration, check out part two of this guide: How to register for VAT

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Google study highlights importance of mobile-friendly websites

dotMobi joins GetMo programme to encourage business’ adoption

Mobile searches for leading retail brands increased by 166% in the UK last Christmas.

That is according to Google, who have released results highlighting the importance for businesses – and particularly retailers – to have a mobile-friendly site to serve traffic.

Nearly four out of five large UK online advertisers do not currently have this facility – risking alienating customers and incentivising them to go elsewhere.

Google’s head of global mobile sales Jason Spero further reported that approximately 15% of all web traffic is now mobile – likening a failure to answer this demand with a mobile site to closing down your website for one day every week.

Now Google’s GetMo scheme – which aims to help UK firms establish a presence on the mobile web – has partnered with dotMobi, to introduce the goMobi mobile website builder to Google’s business users.

Established in 2010, goMobi allows firms to create sophisticated mobile websites via a simple cloud service, including click-to-call, m-commerce support, maps and social networking functionality. The service is currently available to businesses at a 40% discount through group hosting site Easyspace, including a free trial.

Eileen O’Sullivan, COO of dotMobi, said: “We’ve been in mobile web since its beginning, so we understand websites need to deliver a local, personal and mobile-specific experience to customers.

“Mobile is not desktop made smaller. It’s a different medium and needs a different approach.”

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Crowdcube celebrates first birthday with £2.3m invested

First year investments to create over 200 new jobs

Happy birthday to Crowdcube, which is today celebrating its first year of trading.

The crowdfunding platform was the first equity-based model in the world when it launched last February and has facilitated investments totalling £2,352,000 in small businesses within 12 months.

Eleven businesses have secured seed or growth capital through the platform to date – including Crowdcube itself – which is expected to create an estimated 246 new jobs within the next three years.

In November 2011, Crowdcube hosted the world’s first £1m investment through crowdfunding, positioning the business as a leader in its field.

Last month the start-up’s founders were invited to Number 10 to advise on the implementation of the Seed Enterprise Investment Scheme and they also launched their first white-label partner site, with Startups.

Crowdcube has created an infographic to celebrate its first birthday.

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