Worldpay UK: A guide to the payment service provider Worldpay UK is one of the country’s most popular merchant account services providers. Find out why, and take a closer look at Worldpay's fees, rates, customer support and security Aimee Bradshaw June 4, 2021 9 min read About us Startups was founded over 20 years ago by a multi-time entrepreneur. Today, our expert team of writers, researchers, and editors work to provide our 4 million readers with useful tips and information, as well as running award-winning campaigns. Our site is governed by the Startups editorial manifesto. This article was co-authored by: Aimee Bradshaw Senior Writer Robyn Summers-Emler Deputy Editor You probably already know Worldpay as a leading payment processing provider. So far, it has supported over 400,000 merchants across 146 countries worldwide, which boils down to 26 million transactions every day.Worldpay may be one of the most well-known merchant service providers, but is it the best payment solution for your small business?There are two ways businesses can benefit from Worldpay: Worldpay Payment Gateway for ecommerce, and Worldpay Card Machines for face-to-face or virtual purchases.If your business is brick-and-mortar as well as online, Worldpay makes it easy to manage all your sales from a single online account. Plus, you avoid any surprise bills with ultra-transparent pricing and excellent fraud protection.The quickest way to compare Worldpay against the UK's top merchant service providers is through our comparison tool, which was created by our in-house merchant accounts team. It uses a few simple questions to pair you with the right providers for your business' needs.It's one of the easiest ways to receive accurate pricing, it's completely free, and it requires no-obligation on your part. Why not give it a go?Or, read on below, where we provide a full-fat (and extra clear) breakdown of Worldpay’s full pricing, merchant services, safety record and customer support. We also compare it to its top rivals, so you can check whether you’re getting the best deal. This article will answer the following Worldpay questions: What is Worldpay Which merchant services does Worldpay offer? Worldpay transaction fees, rates and costs How does Worldpay compare to its competitors? How does Worldpay keep my money safe? What is Worldpay’s customer support like? What’s the verdict on Worldpay? Can I compare provider quotes? What is Worldpay Worldpay is the UK’s leading payment provider,processing around 42% of the country’s transactions. Business owners tend to like Worldpay. In the 2017 Nilson Report, it was voted the UK’s number one payment processing solution by 250,000 small businesses.Worldpay has spent the last three decades helping businesses like British Airways and Starbucks, as well as start-ups, accept a range of payment types – online and offline – from all over the world.The brand offers over 300 different payment methods, and is the UK’s most popular payment provider overall. The small businesses that use Worldpay include:Worldpay also works with some of the most innovative and fast-paced ecommerce businesses in the world.On average, Worldpay processes almost 400 mobile, online and in-store transactions every second. Which merchant services does Worldpay offer?Worldpay’s merchant portal allows you to seamlessly accept a range of different payments, including card payments, online payments, mail and phone payments, and email payments.It offers two main merchant services:Worldpay’s online payment gatewayWorldpay card machinesWorldpay featuresWith both pay as you go and pay monthly, you’ll get all the features you need to take payments securely: Worldpay’s online payment gateway The Worldpay online gateway lets you take safe and secure credit card, debit card, and PayPal payments through your website. What does this mean for your customers?The payment gateway gives your customers more ways to pay through the Virtual Terminal and pay per link features.These handy touches make online payments as simple as possible, so more of your customers make it to the checkout.Customers don’t even need to leave your site to make a payment. Instead, they can follow these three simple steps:Add items to their online shopping basketEnter their card details on a Worldpay hosted payment page or an integrated payment pageTheir details are then sent to the payments gateway, where the payment is authorisedWhat does this mean for businesses?As well as making life easier for customers, Worldpay’s payment gateway also offers a number of benefits for merchants:Flexibility – Worldpay has a package built for businesses of all shapes and sizesBusiness Manager Tool – This built-in feature lets you manage all your transactions, as well as access key reports and insightsFraud protection – Worldpay is known for its advanced fraud protection, reliability, and user-friendly systemThe features and benefits of merchant services are very similar, so it often comes down to the nitty-gritty when finding one that suits your business' needs. If you're fed up of searching, or simply want a simple way to compare a range of providers, our team of merchant account experts are on hand.They've designed a super-simple questionnaire that provides them with enough information to pair you up with the right providers. In fact, in 2020 alone, they helped over 1,500 businesses find their merchant services provider, so there's no reason why they can't help you! Head on over to our questionnaire to get started. Worldpay card machines Worldpay offers a range of card machines and readers to cater for merchants’ differing business needs, including countertop card machines, portable card machines, and mobile card machines. Take a look at our review of the best card machines for small businesses to see where Worldpay ranks.Easy paymentsWorldpay card machines make it easy for your customers to pay using most major electronic payments methods, including contactless and mobile wallets like Apple Pay and Google Pay.And because Worldpay has some robust technology built in, payments are then authorised and processed speedily, giving you and your customers an all-round hassle-free experience.Both countertop and wireless card machines let merchants accept credit and debit chip card payments, but they also feature every phone-lover’s favourite: near field communication (NFC) technology. This means you can accept contactless payments and mobile wallets as well.Safety firstWorldpay stands out in being ultra-committed to safety and security. That’s why its card machines also feature tamper-resistant hardware, as well as EMV compatible features that help to prevent fraud.You can also access online transaction reports, which will allow you to obtain an in-depth understanding of how your customers shop, as well as technical support and equipment replacement to keep you up and running.Wifi free paymentsWireless card machines offer enhanced flexibility, allowing you to take payments at your table, at the bar, or anywhere in store. This saves you counter space and opens up multiple points of sale.Dodgy internet where you are? Worldpay lets you take payment with Bluetooth through a telephone line, so you can make a sale even when your Wi-Fi is down (or never existed). Worldpay transaction fees, rates and costsThe Worldpay pay-as-you-go fees are 2.75% of each transaction plus £0.20. The rate for the pay monthly option is £19.95 a month. It’s free to process refunds, and there are no ‘hidden’ fees. The initial cost of the device will be £69 or a monthly fee of £4.99.Small businesses like Worldpay for its easy-to-understand pricing, fees and rates, without the surprises. Worldpay’s charges are headache-freeWorldpay’s fees, rates and overall pricing structures are designed to be as flexible and business-friendly as possible. It offers plans to suit small businesses and growing start-ups, and to make taking face-to-face and online payments easy.Worldpay rates and fees: The small printAre there any hidden fees? No – you know where you stand with Worldpay. As with most merchant accounts, there are also no setup fees.It’s also free to accept international currencies, which will save you a bundle if you’ve got your sights set on reaching global customers.You’ll also find it’s free to process refunds, and chargebacks are only £15 – that’s the same as PayPal, though Zettle by PayPal does give you a £250 monthly transfer protection coverage.You can read more on credit card processing costs here.Here's a summary of Worldpay transaction fees and costs:Worldpay Pay-as-you-go feesWorldpay pay-monthly feesWorldpay device costs2.75% of each transaction plus 20p£19.95 a month£69 outright or £4.99 a monthWorldpay is only one example of a merchant services provider. Having helped small businesses for over 20 years, startups.co.uk can confidently say that business owners should compare products and pricing from a range of providers before they sign on the dotted line.While you've got the pricing for Worldpay above, you can compare this to prices from several providers by using our comparison tool. We ask you a few simple questions, you receive quotes from merchant service providers that suit your needs, and then you can really see how Worldpay stacks up against the rest – without spending hours on market research. With clear, flat fees, Worldpay’s pricing is some of the most transparent – though not quite the cheapest. Worldpay’s Monthly PackagesWorldpay’s tidy monthly plans are ideal for business owners who like:Simplicity – One monthly fee that includes all standard charges; suitable for growing businessesFixed monthly payments – Pay the same price each month, including transaction and terminal rental; suitable for businesses that want to know costs in advanceCustom packages – Combined regular monthly charges and transaction fees that vary depending on volume and card; suitable for established businessesWorldpay pay as you go Worldpay’s pay as you go plan is ideal for businesses that don’t want to sign up to a fixed monthly commitment. You just pay one simple transaction fees whenever you make a sale. Designed to simplify charges, the pay as you go payment structure is perfect for business that are seasonally focused, and don’t take payments all year round.Here’s why:There are no sign up feesYou just pay a flat rate of 2.75% plus a 20p transaction chargeThe service doesn’t tie you into expensive or lengthy contracts, so you can stop using it whenever you need toYou get the same transaction rates for both debit and credit card paymentsWorldpay’s pay as you go service can be used online, as well as on mobile phones and tablets.Worldpay add-onsHow much bang do you get for your buck? All Worldpay packages and payment types can be upgraded with a range of optional bolt-ons, including:My Business Dashboard – Manage transactions and finances online.Virtual terminal – Take payments over the phone.Pay by link – Take payments via an email link.Online payments gateway – Offer payments through a website.Risk management – Check your payments for any fraud.Future Pay – Offer internet versions of traditional recurring payment methods. How does Worldpay compare to its competitors? Small businesses like Worldpay’s transparent pricing, but the transaction fees are not as competitive as those of some rivals. Worldpay and PayPal are both known for top-notch security and user-friendly payments, but Worldpay fees are miles easier to get your head round – and that makes all the difference for small businesses needing to plan costs.Some movers and shakers like Zettle by PayPal, Square and SumUp offer more competitive transaction fees, and you can sometimes get your hands on your cash sooner. Worldpay offers expert support and ironclad security, but based purely on the numbers, here’s how they all compare:Card ReaderDevice CostTransaction FeeSettlement time£59 (excl. VAT)1.75%2 – 3 business days£39 (excl. VAT)1.75%Instant deposits (1% fee applies),bank account times vary£29 (excl. VAT)1.69%Mostly 3 business days£69 (or £4.99 p/m) (excl. VAT)1.95% – 2.75%3 – 4 days£45 (excl. VAT)1% – 2.75%(depending on sales)Instantly to PayPal,bank account times varyStill not sure whether these providers will stand up to the needs of your business? Want to be confident that you're investing in the right merchant services before committing? Then why not shop around with startups.co.uk? Our free-to-use comparison service helped over 1,500 in 2020 alone, so why not give it a go?All you need to do is supply us with some simple information about the industry you're involved with and how you're looking to take payments, and then we'll pair you with the best providers – easy! How does Worldpay keep my money safe? As the UK’s largest payment gateway brand, Worldpay goes over and above most rivals to protect its merchants. Cashflow is so important for small businesses and start-ups, and you’re not alone in asking: will my money (and my customers’ payment details) be safe with Worldpay?Worldpay has over 25 years’ experience in processing card payments, so you don’t have to worry about them dropping out of the game any time soon. Worldpay takes security very seriously, and you can benefit from:Robust fraud protection – A number of risk management monitors will flag anything fishy, plus you can set your own security standard (with CVC and AVS to verify online payments).PCI compliance – There’s a lot to get your head around when you start accepting card payments, but providers like Worldpay take care of the data compliance for you, using secure servers and anonymised tokens.Being PCI compliant is good news:It reduces the risk of data security breachesIt safeguards businesses against card fraudIt gives customers extra confidenceIt helps businesses to avoid fines and non-compliance chargesBuilding a good transaction experience into your sales process is proven to keep customers happy (and coming back). What is Worldpay’s customer support like?Worldpay has plenty of payment gateway and card machine support, available 24/7 both online and over the phone.Alternatively, if you’re after a more personal touch, Worldpay offers 24/7 phone support. If you want to switch your small business payment systems to Worldpay, there are dedicated teams available to make the process as smooth as possible.But how do small businesses rate Worldpay’s customer support? Worldpay has a very respectable four out of five stars on reviews site Feefo, with users praising the “first class service” – and only the odd grumble about call wait times.★★★★ (4.1) 81 verified customer user reviews on Feefo What’s the verdict on Worldpay? Worldpay is the UK’s leading payments provider. Simple and safe to use, it’s especially popular with small businesses. Still deciding whether Worldpay is for you? Here are the key points to remember:Faster payments – Worldpay makes payment a smooth process for you and your customers.Safer payments – Safety comes first for Worldpay, with robust fraud protection and PCI compliance.Simpler payments – Clear pricing is good for businesses who need predictable cashflows (though some rivals like Zettle by PayPal offer more competitive fees).Flexibility – Choose between Pay Monthly and Pay As You Go, and upgrade with any bolt-ons you want.24/7 support – Expert support is available whenever you need it.Worldpay specialises in making your life easier, making your payments safer, and helping more customers through the check-out.Some of the newer kids on the block are able to offer lower transaction fees, but if they come with a bunch of hidden fees and cashflow dramas, you’re not really making a saving. That’s why it’s a good idea to talk through your options properly. Can I compare provider quotes? Which merchant payment provider will be best for your small business? Does Worldpay beat Paypal, or is there another company out there that’s the perfect partner for you? Of course, it all depends on your individual needs, and the best way to decide who will give you the best deal is to talk directly to the suppliers.That’s where we can help. Tell us what your business needs in our short questionnaire, and we’ll use our expertise to match you with the best merchant account service providers. The process is also a fast and free way to discover the best merchant rates for your business. Just answer the first question below to get started! Share this post facebook twitter linkedin Aimee Bradshaw Senior Writer Aimee is Startups' resident expert in business tech, products, and services. She loves a great story and enjoys chatting to the startups and small business community. Starting her own egg delivery business from the age of 12, she has a healthy respect for self-starters and local services.