Worldpay UK is one of the country’s most popular merchant account services providers. Find out why, compare with rivals, and get quotes for your business
You probably already know Worldpay as a leading payment processing provider. So far, it has supported over 400,000 merchants across 146 countries worldwide – that boils down to 26 million transactions every day.
So, Worldpay is a big player in merchant services, but is it the best payment solution for your small business?
There are two ways businesses can benefit from Worldpay: Worldpay Payment Gateway for ecommerce and Worldpay Card Machines for face-to-face or virtual purchases.
If your business is online and in the flesh, Worldpay makes it easy to manage all your sales from a single online account. Plus, you avoid any surprise bills with ultra-transparent pricing and excellent fraud protection.
Read on for a full-fat (and extra clear) break-down of Worldpay’s full pricing, merchant services, safety record and customer support. Or to skip straight to the quote comparing stage, justclick here to answer some short questions, and talk directly with your best matches.
In this article you will learn:
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What is Worldpay?
Business owners tend to like Worldpay. It was voted the UK’s number one payment processing solutions by 250,000 small businesses in the 2017 Nilson Report.
Worldpay has spent the last three decades helping UK business like British Airways and Starbucks as well as start-ups accept a range of payment types, online and offline, the world over.
The brand offers over 300 different payment methods, supporting over 400,000 different merchants across 146 different countries.
In the UK, Worldpay is the most popular payment provider overall, and many of the UK’s largest retailers trust this company with all their transactions every day.
What does that look like? Worldpay is used by all types of small businesses, including:
Worldpay also works with some of the most innovative and fast-paced ecommerce businesses around the world, including any Wix website.
On average, Worldpay processes over 31 million mobile, online and in-store transactions – almost 400 every second.
Worldpay Merchant Services
These are the main two Worldpay Merchant Services:
Worldpay Online Payment Gateway – Take safe and secure credit card, debit card, and PayPal payments through your website
Worldpay merchant services is even a good choice as your business grows, as it has plenty of support to help larger businesses take payments:
- Worldpay Market Insights
- Worldpay Global Market Insights Hub
- My Business Hub – an all-in-one point of sale system that simplifies your everyday admin
Worldpay Payment Gateway
What does this mean for customers?
The Payment Gateway gives your customers more ways to pay through the Virtual Terminal and Pay Per Link features.
These handy touches make taking online payments as simple as possible, so more of your customers make it to the checkout.
Customers don’t even need to leave the your site to make a payment – they just follow these three simple steps:
- Add items to their online shopping basket
- Enter their card details on a Worldpay hosted payment page or an integrated payment page
- Their details are then sent to the payments gateway, where the payment is authorised
And for businesses?
As well as making life easier for customers, the Worldpay Payment Gateway also has a number of benefits for merchants:
- Flexibility – Worldpay has a package built for businesses of all shapes and sizes
- Business Manager Tool – This built-in feature lets you manage all your transactions, and access key reports and insights
- Fraud protection – Worldpay is known for its offers advanced fraud protection, reliability, and user-friendly system
Worldpay Card Machines
We explain what the different card reader types for small businesses here.
Worldpay card machines make it easy for your customers to pay using most major electronic payments methods, including contactless and mobile wallets like Apple Pay and Google Pay.
And because Worldpay has some robust technology built in, payments are then authorised and processed speedily, giving you and your customers an all-round hassle-free experience.
Both countertop and wireless card machines let merchants accept credit and debit chip card payments, but they also feature every phone-lover’s favourite: near field communication (NFC) technology, so you can even take contactless payments and mobile wallets.
Worldpay stands out in being ultra-committed to safety and security. That’s why its card machines also feature tamper-resistant hardware and EMV compatible features that help to prevent fraud.
You can also access online transaction reports, which will allow you to obtain an in-depth understanding of how your customers shop, as well as technical support and equipment replacement to keep you up and running.
Wi-Fi free payments
Wireless card machines offer enhanced flexibility, allowing you to take payments at your table, at the bar, or anywhere in store – this saves counter space and opens up multiple points of sale.
Dodgy internet where you are? Worldpay lets you take payment with Bluetooth through a telephone line, so you can make a sale even when your Wi-Fi is down (or never existed).
Small businesses like Worldpay for its easy-to-understand pricing, without the surprises. You just choose which service you’d like: pay as you go or pay monthly.
Here’s how they break down:
Worldpay charges are headache-free
Worldpay’s pricing is designed to be as flexible and business-friendly as possible. It offers plans to suit small businesses and growing start-ups, and make taking face-to-face and online payments easy.
The small print
Are there any hidden fees? No, you know where you stand with Worldpay. As with most merchant accounts, there are no setup fees.
But it’s also free to accept international currencies, which will save you a bundle if you’ve got your sights set on reaching global customers.
You’ll also find it’s free to process refunds, and chargebacks are only £15 – that’s the same as PayPal, though iZettle gives you a £250 monthly transfer protection coverage.
You can read more on credit card processing costs here.
With either plan, you’ll get all the features you need to take payments securely.
Worldpay Monthly Packages
Worldpay offers tidy monthly plans for business owners who like:
Simplicity – One monthly fee that includes all standard charges; suitable for growing businesses
Fixed Monthly – Pay the same price each month, including transaction and terminal rental; suitable for businesses that want to know costs in advance
Custom – Combined regular monthly charges and transaction fees that vary depending on volume and card; suitable for established businesses
Worldpay Pay As You Go
Designed to simplify charges, the Pay As You Go payment structure is perfect for business that are seasonally focused, and don’t take payments all year round.
- There are no sign up fees
- You just pay a flat rate of 2.75% + £0.20 transaction charge
- The service doesn’t tie you into expensive or lengthy contracts, so you can stop using it whenever you need to
- Same transaction rates for both debit and credit card payments
Worldpay’s Pay As You Go service can be used online, as well as on mobile phones and tablets.
How much bang do you get for your buck? All Worldpay packages and payment types can be upgraded with a range of optional bolt-ons, including:
- My Business Dashboard – Manage transactions and finances online.
- Virtual Terminal – Take payments over the phone.
- Pay by Link – Take payments via an email link.
- Online Payments Gateway – Offer payments through a website.
- Risk Management – Check your payments for any fraud.
- Future Pay – Offer internet versions of traditional recurring payment methods.
Worldpay vs PayPal Here, iZettle, Square, SumUp
Worldpay and PayPal are both known for top-notch security and user-friendly payments, but Worldpay fees are miles easier to get your head round – and that makes a difference for small businesses needing to plan costs.
Some movers and shakers like iZettle, Square and SumUp offer more competitive transaction fees, and you can sometimes get your hands on your cash sooner. Worldpay offers expert support and ironclad security, but based purely on the numbers, here is how they all compare:
|Card Reader||Device Cost||Transaction Fee||Settlement time|
|£59 (excl. VAT)||1.75%||2 – 3 business days|
|£39 (excl. VAT)||1.75%||Instant deposits (1% fee applies),
bank account times vary
|£29 (excl. VAT)||1.69%||Mostly 3 business days|
|£69 (or £4.99 p/m) (excl. VAT)||1.95% – 2.75%||3 – 4 days||£45(excl. VAT)||1% – 2.75%
(depending on sales)
|Instantly to PayPal,
bank account times vary
Is Worldpay safe?
Cashflow is so important for small businesses and start-ups, and you’re not alone in asking: will my money (and my customers’ payment details) be safe with Worldpay?
Worldpay has over 25 years’ experience in processing card payments, so you don’t have to worry about this company dropping out of the game any time soon. Worldpay takes security very seriously, and you can benefit from:
- Robust fraud protection – A number of risk management tool monitors will flag anything fishy, and you can set your own security standard (with CVC and AVS to verify online payments) if you’d like.
- PCI compliance – There’s a lot to get your head round when you start accepting card payments, but merchant accounts like Worldpay take care of the data compliance for you using secure servers and anonymised tokens.
Building a good transaction experience into your sales process is proven to keep customers happy (and coming back).
★★★★★ (4.1) 81 verified customer user reviews on Feefo
Worldpay has plenty of payment gateway and card machine support online or on the end of the line, 24/7.
You can get a quick answer on the Worldpay FAQ page, which is surprisingly comprehensive, and there are even video tutorials to help you get up and running fast.
Or, if you wanted a more personal touch, Worldpay offers 24/7 phone support, and for anyone wanting to switch your small business payment systems to Worldpay, there are dedicated teams available to make it as smooth as possible.
But how do small businesses rate the Worldpay customer support? Worldpay has a very respectable four out of five stars on reviews site Feefo, with users praising the “first class service”, and only the odd grumble about call wait times.
In a nutshell
Still deciding whether Worldpay is for you? Here are the key points to remember:
- Faster payments – Worldpay makes paying a smooth process for you and your customers.
- Safer payments – Safety comes first for Worldpay, with robust fraud protection and PCI compliance.
- Simpler payments – Clear pricing is good for businesses who need predictable cashflows (though some fivals like iZettle offer more competitive fees).
- Flexibility – Choose between Pay Monthly and Pay As You Go, and upgrade with any bolt-ons you want.
- 24/7 support – Expert support is available whenever you need it.
Any cons? Worldpay specialises in making your life easier, your payments safer, and helping more customers through the check-out.
Some of the newer kids on the block are able to offer lower transaction fees, but if they come with a bunch of hidden fees and cashflow dramas, you’re not really making a saving. That’s why it’s a good idea to talk through your options properly.
Next step: Compare quotes
So, which merchant payment provider will be best for your small business? Does Worldpay beat Paypal, or is there another company out there that’s your perfect partner?
Of course, it all depends on your individual needs, and the best way to decide who will give you the best deal is to talk directly to the suppliers.
That’s why we made a pain-free quote-finder for our readers. You just answer a few questions, and we’ll match you with the best merchant account service providers who will get in touch to discuss the best rate for you.