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Mind your phone manners: are Gen Z’s bad for business?

February 22, 2024 | 5 min read
woman, call center agent or smile with voip for consulting, listening or contact us in office. Female consultant, customer service or tech support crm with headphones, microphone or help desk Mind your phone manners: are Gen Z’s bad for business?

Toxic work culture: red flags to spot and how to root it out

March 25, 2025 | 12 min read
two men working in a dark office Toxic work culture: red flags to spot and how to root it out

Profit margin: how to calculate it and what makes a good one?

December 12, 2024 | 7 min read
Profit margin: how to calculate it and what makes a good one?

No more office phones – why the business landline is dying out

November 24, 2023 | 5 min read
telephone systems su No more office phones – why the business landline is dying out

Can you run a business on home broadband – and should you?

March 27, 2025 | 5 min read
Senior businesswoman, working hard, from home office. Can you run a business on home broadband – and should you?

Preparing for the business rates rise and relief changes

January 6, 2025 | 3 min read
Preparing for the business rates rise and relief changes

How Employee Resource Groups can help you create real change at work

November 17, 2023 | 4 min read
a group of people sat around a workplace meeting table in discussion How Employee Resource Groups can help you create real change at work

As a startup founder, you're only ever one project away from being sued

November 16, 2023 | 3 min read
a top-down image of a gavel on a marble worktop As a startup founder, you're only ever one project away from being sued

The perks and perils of employing your former boss

November 14, 2023 | 3 min read
The perks and perils of employing your former boss

Evolving role of stores suggests secure future

March 27, 2025 | 4 min read
Pedestrianised high street Evolving role of stores suggests secure future

How to integrate customer service into 5 key startup business functions

March 24, 2025 | 5 min read
How to integrate customer service into 5 key startup business functions

The top customer service skills for exceptional customer experience

March 21, 2025 | 6 min read
The top customer service skills for exceptional customer experience

How to create a FREE business email address

November 10, 2023 | 7 min read
Sending emails How to create a FREE business email address

GDPR changes: how will they impact SMEs?

November 10, 2023 | 5 min read
GDPR changes: how will they impact SMEs?

Wills for business owners: passing it on

January 6, 2025 | 3 min read
Wills for business owners: passing it on

5 key hiring ‘blind spots’ and how to eliminate them

November 7, 2023 | 4 min read
black and white image of a woman holding her hands to her eyes 5 key hiring ‘blind spots’ and how to eliminate them

Rising again after insolvency

November 27, 2023 | 3 min read
Rising again after insolvency

Navigating the single use plastics ban

November 6, 2023 | 3 min read
Single-use plastic water bottles Navigating the single use plastics ban

AI legislation needed now for the UK to win the global tech race

November 3, 2023 | 3 min read
small robot reading a manual AI legislation needed now for the UK to win the global tech race

Border Target Operating Model: how will it affect imports into the UK?

March 15, 2024 | 5 min read
Close up of wheat in a field Border Target Operating Model: how will it affect imports into the UK?
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