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Multi-line phone systems

Multi-line phone systems are an excellent option for modern business. Compare quotes and find more

Multi-Line Phone Systems are designed to condense multiple phone lines into a single device, making it easy to screen multiple calls from your office desk.

Ideal for use in a diverse range of office environments, multi-line phone systems also allow companies to transfer an incoming call to the right contact, quickly and easily.

Many people refer to multi-line phone systems as switchboard systems. Commonly used across a broad range of sectors and industries to maximise communication, productivity, and clarity, this type of phone system will allow you to optimise performance in line with your business objectives.

Designed to accommodate all of your communication needs, multi-line phone systems are a great solution for businesses of all shapes and sizes. With this in mind, it’s not surprising that they are the go-to solution for companies looking for a flexible phone with a whole host of user-friendly, business-focused features and benefits.

And, with technology advancing at an unprecedented rate, today’s switchboard systems now offer exceptional performance, functionality, and versatility – completing and enhancing your day to day business operations.

Within this article, we will provide you with everything that you need to know about multi-line phone systems. We’ll look closely at how a multi-line phone system works, why it is a good option for businesses and finally, we will introduce you to some of the top multi-phone line systems available. We hope you find this helpful.

How does a multi-line phone system work?

Multi-line phone systems are not as complex as they sound or difficult to use. They actually work in the same way that a normal phone operates, except they allow you to enjoy the many benefits that come hand in hand with having multiple lines and enhanced functionality.

This means operators will not only be able to accept multiple calls at once, but they will also be able to successfully screen calls before passing them onto an executive.

Whether you would like to assign each member of your team with their own number that can be dialled directly to their handset, or you want all of your employees to be able to dial out to external numbers, multi-line phone systems are great business telecom systems that can be integrated into many different business environments.

But how does a multi-line system work?

Offering improved communication and enhanced productivity, today’s multi-line phone systems offer a diverse range of functions that allow you to connect and engage with customers, clients, and colleagues, in a way that works for you.

There is a wide range of simple and more complex phone systems available, and the model that is right for you will depend on your individual business needs and expectations.

Basically, the available functions of the model you choose will ultimately determine how it works. There are two main types of multi-line phone systems used within office environments – multi-line and private branch exchange.

Multi-line phones work differently depending on the option you go for, however, they all allow you to receive multiple calls at the same time. For example, if you have three incoming calls at once, they will go through to different lines.

Other universal features that you can expect to enjoy include a convenient voicemail system and call transfer, as well as a speaker system that allows receptionists to alert employees of any incoming calls.

On the other hand, a PBX system performs all of the same tasks but without human interaction. Instead, all incoming calls are received through an electronic receiving area.

Again, the functionality of your machine will depend on the complexity of the model you choose and ultimately, the choice you make will come down to what is right for your business.


Multi-line cordless phone system

Communication demands vary from business to business. After all, no two businesses are the same so, when it comes to kitting your office out with the latest phone systems, it’s important to consider your individual needs as a business.

A multi-line cordless phone system is designed to allow businesses to expand their communication offering in a diverse range of environments. Providing more coverage and the opportunity to use your phone system anywhere in the building, a multi-line cordless phone system is ideal for office spaces that require employees to carry their handset around with them, even when they are away from their desk.

Perfect for warehouses, retail stores, farms, and even assisted living facilities, this type of phone system offers a number of benefits for busy working environments, especially roles that are not confined to a desk.

Offering everything from call waiting functions through to the ability to expand your telephone system, if you find yourself in a situation where your existing phone system has reached its limit and is now causing problems for your business, a multi-line cordless phone system is the ideal solution.


Top multi-line phones

There are a whole host of multi-line phone systems available and the model that is right for you will depend on your business needs.

This is because every phone system varies tremendously in their capability and functionality, therefore, it is vital that you choose a multi-line phone system that suits your company.

And, to ensure that you choose the right system for your individual requirements, you should carefully consider the size of your business, how many lines are actually needed and even your growth strategy, so that you can choose a system that is perfectly equipped to grow with your business.

Here’s a look at some of the best multi-line phones on the market. And remember, a multi-line phone can be easily adapted and expanded upon in order to meet the bespoke requirements of your business.

Whether you’re looking for a high-performance multi-line phone system that is able to direct multiple lines to one phone, or you need a system that provides the functionality to personalise each phone line, there are many options to choose from.


BT Versatility 2-line Analogue Telephone System with 1 x V8 Handset / V16 Handset

Suitable for 3-40 employees, the BT Versatility 2-line Analogue Telephone System with 1 x V8 Handset / V16 Handset is a performance-focused system that is best suited to small businesses.

Allowing businesses to enjoy hybrid functionality, low starting costs and easy to navigate functions, this system has continued to increase in popularity due to the fact that it is able to grow with your business. So, if you’re looking to future proof your company, this is a great option!


Panasonic KXTES824E

This model is ideal for small to medium-sized businesses looking for a system that boasts a number of high-performance features including Caller Line Identification, optional voice processing integration and the versatility to adapt the system so that it meets your business needs.

Proven to help businesses to optimise productivity and increase efficiency in the workplace, this high quality, performance focused system will also allow you to expand your communication operations quickly and easily.


X Blue16

Ideal for 2-20 employees, the X Blue 16 is easy to install, highly adaptable and comes complete with a number of functions that will enhance your day-to-day communication processes.

With the ability to connect up to 6 lines and a user-friendly automatic call forwarding function, this performance focused multi-line phone system will also allow you to reap the benefits of other core features such as conference calls, voicemail, call ID and automated receptionist.

Please note, this system only works with ordinary analogue phone lines, so if you do decide that this is the right multi-line system for you, you will require a multi-line business phone service.

Before choosing your multi-line phone, it’s important that you choose a system that not only optimises productivity and efficiently, but will also allow you to expand your reach and grow your business.

You should always weigh up the pros and cons of each model and think about the needs and bespoke requirements of your business.