A popular provider of VoIP solutions, is RingCentral the right move for your business? Our RingCentral review gives you all the details
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RingCentral is a leading VoIP communications provider, with more than 350,000 business customers around the world. It specialises in both small business and enterprise solutions, making it ideal for startups, and those looking to experience rapid growth.
With its services including voice calls, messaging, conferencing, online meetings, collaboration, and integration with other business software (such as customer relationship management systems), RingCentral is a key player in the unified communications market.
Because RingCentral’s communications technology is hosted in the cloud, its solutions are easily scalable, and cheaper than if you were to host a phone system in your own office. You’ll also be able to access call files from anywhere, making it ideal for remote working.
Read more of our RingCentral review to find out what its cloud-based telephone system can offer your business, and whether it’s the right choice for your long-term telecommunication solution.
RingCentral’s products are purely software-based, and come with a whole host of features to ensure businesses benefit from sophisticated internal and external communication tools.
While the user experience may not be as clean as software from the likes of Zoom and GoToMeeting, its packages offer businesses a better deal in terms of features, participant limits, and meeting hours.
With its basic feature package including 100 inclusive minutes, team messaging, and document sharing, small businesses don’t have to pay through the roof to access all the communication tools they need.
And for slightly more a month, RingCentral customers benefit from on-demand call recording, video meetings up to 100 participants, and integrations with Microsoft Office, G Suite, and Slack.
These integrations make hosting external meetings easier, as the host can choose to hold the meeting on a third party platform. This makes the meeting available to those that don’t have a RingCentral VoIP phone system.
RingCentral’s customer service isn’t its strongest point, with review sites across the web displaying a heavy mix of lower and higher scores. That said, with 24/7 customer support, even its most basic packages offer more than other names in the VoIP space.
Having said that, without things like conferencing and call recording, its entry level package is probably too basic for startups and small businesses that need the communications tools to mature.
Instead, RingCentral’s Standard package offers the audio conferencing, call recording, inclusive minutes, and integrations that you’ll need to grow your business. And thanks to integrations with Office 365, G Suite, and Slack, you’ll be able to use all of your business tools together – seamlessly.
RingCentral’s Plus and Ultimate packages are for medium to large businesses that need sophisticated call management and integrations with customer relationship management software. These features will allow you to effectively manage your business from one platform.
All of RingCentral’s plans include a sophisticated team messaging service. You’ll be able to organise conversations by projects, topics, and teams, add guest users, integrate it with tools like Google Drive, and share and edit files.
With team messaging included in your VoIP plan, you won’t need to worry about putting funds aside for a separate team messaging service.
For example, with RingCentral’s team messaging service, features such as group video meetings, task management, and screen sharing are all included. However, if you were to consider a team messaging service such as Slack, all these features would cost extra.
With a 99.99% uptime, RingCentral’s video calling service is the reliable tool you need in a time when video calling is essential for business communication. Unlike lite video conferencing solutions such as Zoom and Google Hangouts, RingCentral’s video calling system allows you to analyse the quality of your calls across departments.
You’ll also be able to take advantage of features such as screen sharing, device switching, meeting recording, and the ability to host webinars of up to 10,000 attendees.
Once businesses are back in the office, RingCentral’s VoIP system will allow you to create sophisticated conferencing setups using ‘off the shelf’ equipment.
You’ll even be able to share content wirelessly, and project to the display screen in the conference room without the need for HDMI cables and remotes.
VoIP phone systems and CRM systems go hand in hand, as you’ll be able to monitor call hours and contact time through your phone system, and combine that data with things like sales figures and campaign performance.
RingCentral doesn't just integrate with existing software apps. With APIs for voice, SMS, messaging, and meetings, you’ll be able to integrate RingCentral into your own business software – a feature that may be important for businesses that are centred around a specialist product.
RingCentral’s pricing is transparent, and you can save up to 38% by opting for an annual contract over a rolling monthly one. The price you pay per user also changes depending on the number of users you need the system for.
The prices below are what RingCentral charges per user per month, with the prices in bold what you would pay per user per month on an annual basis.
RingCentral customer reviews
When it comes to the quality of RingCentral’s product offering, the majority of RingCentral’s customer reviews speak highly of it. In general, customers are impressed with the audio and video quality, and are particularly pleased with the RingCentral app, which offers a decent user experience.
Like with many big providers, customer service is very hit and miss – which is reflected in its three star rating on TrustPilot. However, when you have a reliable product on your hands, you have to think about how many times you’ll need support.
RingCentral’s pricing and contract lengths are common bugbears among its customers, but compared to specialist software (such as Zoom web conferencing), RingCentral offers more for your money – especially when you consider how many apps its VoIP software can integrate with.
RingCentral review: the verdict
As we mentioned earlier in the review, RingCentral offers good value for money. Its VoIP products are feature-rich, and with its messaging service and app integrations, you can keep all of your business operations to one platform.
With several pricing plans to choose from, including a free version of the RingCentral app, your RingCentral VoIP package can grow alongside your business, which means you’re never paying for more than what you need.
That said, as with many large providers, RingCentral’s customer service isn’t the most reliable, and you shouldn’t expect any special or personalised treatment. But with a solid product offering and 99.99% uptime, the reliability of its product offering should make up for it.