Multi-line phone systems for small business Multi-line phone systems are an excellent way to streamline phone communications for your small business. Learn more about the benefits here... Scarlett Cook June 4, 2021 8 min read Our experts We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. This article was authored by: Scarlett Cook Writer Multi-line phone systems are designed to condense multiple phone lines into a single device, making it easy to screen multiple calls from your office desk.Commonly used across a broad range of sectors and industries to maximise communication, productivity, and clarity, multi-line phone systems allow businesses to transfer incoming calls to the right contact, quickly and easily.Designed to accommodate all of your communication needs, these types of phones are a great solution for businesses of all shapes and sizes. It’s not surprising that they are the go-to solution for businesses looking for flexible phone systems with user-friendly, business-focused features and benefits.In this article, we will provide you with everything you need to know about them. We’ll provide answers to common questions, such as: How does a multi-line phone system work? Are multi-line phones a good investment? Which type of system is right for your small business? Multi-line cordless phone system Top multi-line phone systems Do you need a phone system to support a larger team of 5 staff of more? When managing the communication of larger teams, making the right choice from the very start is crucial – changing later can lead to a lot of hassle and expense. If you're in need of extra guidance, you can use our phone systems comparison tool to help you make the right choice – it's completely free! How does a multi-line phone system work?Multi-line phone systems are not as complex as they sound, or as difficult to use. They actually work in the same way that a normal phone operates, except they allow you to enjoy the benefits that come hand-in-hand with having multiple lines and enhanced functionality.This means your business will not only be able to accept multiple calls at once, but you will also be able to successfully screen calls before passing them onto another team member.Whether you would like to assign each member of your team with their own number that can be dialled directly to their handset, or you want all of your team members to be able to dial out to external numbers, multi-line phone systems are great communication systems that can be integrated into many different business environments.How a multi-line system works Are multi-line phones a good investment?As a small business owner, you might not think your business big enough to warrant investing in a multi-line phone system. But there are many reasons why even small start-ups would benefit massively from having a multi-line phone system.The ability to communicate efficiently with clients is essential to getting the customer to trust your business. This will help your business to grow, as greater customer satisfaction leads to better customer retention. As Alan Andrews – marketing manager of KIS Finance – points out,“Even the very smallest of businesses can benefit from having two phone lines rather than one. New enquiries won’t come in on their own and are usually quickly followed by another caller.” In a nutshell, one caller can become callers very quickly, so it is vital that your business is prepared for multiple calls at any given time. Do you already have a telephone system? Yes No Which type of system is right for your small business?Offering improved communication and enhanced productivity, today’s systems include a range of functions that allow you to connect and engage with customers and team members, in a way that works for you.There are a wide range of simple and more complex phone systems available, and the model that is right for you will depend on your individual business needs and expectations.Basically, the available functions of the model you choose will determine how it works. There are two main types of multi-line phone systems used in office environments – multi-line and private branch exchange (PBX).What is the difference?The key difference between these two types is that multi-line needs manual human interaction, whereas the PBX receives calls electronically.You should consider which of these options suits your business next. Multi-line phones work differently depending on the option you go for, however, they all allow you to receive multiple calls at the same time. For example, if you have three incoming calls at once, they will go through to different lines.Other universal features that you can expect to enjoy include a convenient voicemail system and call transfer, as well as a speaker system that allows receptionists or customer-facing staff to alert team members of any incoming calls.On the other hand, a PBX system performs all of the same tasks but without human interaction. Instead, all incoming calls are received through an electronic receiving area.FeatureMulti-linePBXReceive multiple calls simultaneouslyYesYesVoicemailYesYesCall transferYesYesSpeaker systemYesYesHuman interactionYesNoElectronic receiving areaNoYesAgain, the functionality of your machine will depend on the complexity of the model you choose and ultimately, the choice you make will come down to what is right for your business. Multi-line cordless phone systemCommunication demands vary from business to business. After all, no two businesses are the same so, when it comes to kitting your small business out with the latest phone systems, it’s important to consider your individual needs.A multi-line cordless phone system is designed to allow you to expand your communication offering in a diverse range of environments. Providing more coverage and the opportunity to use your phone system anywhere in the building, a multi-line cordless phone system is ideal for:Staff to carry their handset around with them, even when away from their deskWorking environments that are not confined to a desk, such as warehouses, retail shops, farms, and assisted living facilitiesThis type of phone system offers everything from call waiting functions through to the ability to expand your telephone system. So if you find yourself in a situation where your existing phone system has reached its limit and is now causing problems for your business, a multi-line cordless phone system is the ideal solution. Top multi-line phone systemsThere are a whole host of these types of phones available and the model that is right for you will depend on your business and what your team members need.As every phone system varies tremendously in their capability and functionality, it is vital that you choose the equipment to suit you.How to chooseTo make sure you choose the right system, you should carefully consider:The size of your business – what do you need?How many lines are needed – how many people will it service?How accessible it is to use – will your staff need training?The customisable features – how can you personalise it?Your growth strategy – can it develop with your business?And remember, a multi-line phone system can be easily adapted and expanded to meet the bespoke requirements of your business.You can:Add extra lines – increase capacityPersonalise the phone book – manage contacts easilyUse wireless technology – expand reachIntegrate headsets – greater freedom to complete tasksCustomise voicemail options – show individualityUse unique ringtones – differentiate between team members or priorityTransfer calls – send calls to another locationWhile there are many options to choose from, you should consider how you want to use the phone systems to communicate in your business – not only for now but for the future too. Different custom options can be included too but, again, consider why the features are useful and what both the short- and long-term impacts will be for your business.Read on to find out more about some of the top systems available and their key features. Then you can compare phone suppliers to find the best one for you.Here’s a look at some of the best multi-line phones on the market.PhoneManufacturerGood forBT Versatility 2-line AnalogueBTBusinesses with 3-40 peoplePanasonic KX-TES824EPanasonicBusinesses with 1-19 peopleXblue X16xBlueBusinesses with 2-20 people BT Versatility 2-line Analogue Telephone System with 1 x V8 Handset / V16 HandsetSuitable for 3-40 people, the BT Versatility 2-line Analogue Telephone System with 1 x V8 Handset / V16 Handset is a performance-focused system that is best suited to small businesses.Key featuresHybrid functionality – use like a traditional phone system or adapt to a switchboard-style offeringLow starting costs – an affordable optionEasy-to-navigate functions – simple displayThis system has continued to increase in popularity due to the fact that it is able to grow with your business. So, if you’re looking to future-proof your company, this is a great option. Panasonic KX-TES824EThe Panasonic KX-TES824E is ideal for small businesses looking for a phone with high-performance functions.Key featuresCaller ID – know who’s callingOptional voice processing integration – customised voicemail messagesVersatility – adapt the system so that it meets your business needsProven to help businesses optimise productivity and increase efficiency in the workplace, this high-quality, performance-focused system will also allow you to expand your communication operations quickly and easily. Xblue X16Ideal for 2-20 people, the Xblue X16 is easy to install, highly adaptable and comes complete with a number of functions that will enhance your day-to-day communication processes.This performance-focused multi-line phone system allows you to reap the benefits of the core features, such as automated receptionist, caller ID, conference calls, and voicemail.Key featuresSix lines – able to connect to more than the standard 2-4 linesExpandable – option to increase to 16 digital phonesCall forwarding – automatic and user-friendlyIt’s worth noting that this system only works with ordinary analogue phone lines. So if you do decide that this is the right multi-line system for you, you will require a multi-line business phone service. What is a digital phone line?Digital phones use the internet to send and receive calls. VoIP phones work in this way.How is it different from an analogue phone?Traditional analogue phones use actual lines to make and accept calls. This type of phone is most commonly known as a landline. Compare multi-line phone systemsBefore choosing your multi-line phone system, it’s important that you choose a system that not only optimises productivity and efficiency, but will also allow you to expand your reach and grow your business.You should always weigh up the pros and cons of each model and think about the needs and bespoke requirements of your business.If you are interested in finding out more about the range of multi-line phone systems available in the UK then you should speak to suppliers today – we can help you with this.To compare top UK phone suppliers now, simply complete the form at the top of this page. The process is free, quick and easy, and it could save your business both time and money. Do you already have a telephone system? Yes No Share this post facebook twitter linkedin Scarlett Cook Writer Scarlett writes for the energy and HR sections of the site, as well as managing the Just Started profiles. Scarlett is passionate about championing equality and sustainability in business.