This is the UK’s most exceptional new franchisee – and she’s only 25

Caremark franchisee Hannah Drury wowed the judges to be crowned a Startups Awards 2017 winner. Read her inspiring story of triumph over tragedy

Our experts

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality.
Written and reviewed by:

Thinking about going into franchising?

Take inspiration from Hannah Drury, the 25 year-old domestic homecare franchisee who has been named Franchisee of the Year at the esteemed Startups Awards 2017.

Drury – who beat franchisees from Driver Hire and ActionCOACH to take the top prize for her Caremark Sutton chain- was awarded the accolade on the back of her success in taking over the franchisee from her stepfather in 2015; having achieved monumental growth in that time.

Hannah Drury’s franchise story

Drury’s stepfather was the original franchisee of Caremark’s Sutton brand but, after he tragically passed away from a rapidly-progressing motor neuron disease, Drury stepped up – aged just 23 – to run the franchise.

Over the past two years, operations director Drury has grown profits by 74% and now manages a team of 60 with further growth on the horizon. In fact, Drury is expecting to hit seven figure revenues next year and says she is focused on “coming up with innovative growth methods in a difficulty industry”.

In her work for Caremark, Drury ensures the delivery of high-quality care to the elderly, children, and those in need in the comfort of their own homes.

While social care is a growing issue, Caremark Sutton is going from strength to strength with Drury also recently crowned Franchisee of the Year at the British Franchise Association’s Franchise Awards.

On her experience of being a franchisee, Drury said:

“Being a franchisee has been incredible. As a young person coming into business, it has given me all the support and tools that you wouldn’t necessarily have such easy access to if you were going it alone. I couldn’t imagine being so successful doing it any other way [than franchising].”

The Startups Awards 2017

Running for its 14th year, the Startups Awards is the UK’s longest running awards to celebrate and recognise new businesses and entrepreneurs.

Established in 2004, the Startups Awards is recognised industry-wide for its ability to cherry-pick new businesses and founders who will go on to become established companies and, even, household brands.

Past winners include, Ella’s Kitchen, The Cambridge Satchel Company and Onfido while former Franchisee of the Year winners include Daniela Coutinho of Heritage Healthcare (Ealing), Katerina Zaravinou of Schmidt (Palmers Green), and Vance Parsons of Driver Hire (Hereford & Worcester).

Megan Dunsby, Projects Editor, of, commented:

“A lesson in personal resilience and determination, Drury serves as a role model for the franchise industry. What she’s achieved in the space of two years is awe-inspiring – her story demonstrates just what can be accomplished with hard work and a great USP and she is a deserving Startups Awards winner.”

Learn more about the Startups Awards 2017 and Hannah Drury’s story here.

For an introduction to franchising, click here.

Written by:
Back to Top