Best SIP Trunking Providers

If you’re interested in setting up SIP trunking in your small business and want to discover who the best SIP trunk providers are, find out more here

In this article, we’ll provide you with the key information you need to know about some of the best SIP trunk providers. We’ll be diving straight into comparing the top SIP providers and phones.

If you’re wondering ‘what is SIP trunking?’, read our page on that first to gain a general understanding of the topic.

We’ve compiled this list of the best SIP trunk providers by looking at key metrics such as network ownership, the number of services or features offered, as well as cost and best practice.

In this article, we profile:

Have you reached capacity with your current number of analogue phone lines? Or perhaps you’re looking to grow your team or move office and are concerned about the hassle of reconnecting your phone system? Read on to learn which SIP trunking suppliers may be best suited to your start-up.

Or, if you’re ready to compare quotes for telephone systems straight away, simply fill in the form at the top of the page.


What’s on this page?

  1. Best for network
  2. Best for infrastructure
  3. Best for affordability
  4. Best for multiple services
  5. Best for international calls
  6. Best for best practice

Product name Best for
BT Best for network
Gamma Best for infrastructure
Spitfire Best for affordability
TalkTalk Business Best for multiple services
Xinix Best for international calls
Zen Best for best practice


Best SIP Trunking Providers

bt


BT

BT is a household name in the UK, and is well-known for providing phone and telecommunications systems.

It’s easy to contact customer support through a central help desk – so if you use BT for your business’ broadband and/or phones as well as SIP, you can contact the support team on one phone number.

It offers unlimited UK calls included per channel each month. Plus, gateways are available if you’re not using BT phones, and BT can provide phone systems, if your business doesn’t already have it set up.

It offers cloud-based SIP, enabling it to connect with BT’s other cloud features for improved connectivity across resources and systems. Plus, this offers the other more general benefits of cloud technology, such as improved security and no need for wires.

BT owns its network, and is perhaps one of the most recognisable telecommunications companies in the country. BT is best for network due to its ownership and reach of its own network.

Yet as it’s such a big company, it could be easy for a start-up to feel like it’s not getting a personalised service, although BT say they offer personal contact.

Positives Negatives
  1. Well-known company – BT is an established and recognisable brand in the UK telecommunications industry
  2. Network – BT owns its network, giving it greater access and control
  3. Centralised customer support – one phone number for all BT services makes it easy to get help
  4. Cloud-based SIP – can connect with other BT cloud features
  1. Company size – BT is a big organisation so small businesses could feel like they’re not getting a personalised service

gamma


Gamma

Gamma is an established provider of SIP trunking, and it owns its national network. Gamma’s partnerships are one of the reasons it stands out. Gamma is a Janet connected partner (the network for UK research and education institutions).

As well as this, it offers PCI DSS compliance through a partner, Semafone. PCI DSS (Payment Card Industry Data Security Standard) refers to the security standards for taking card payments. In a SIP context this could apply to a call centre taking payments over the phone, for example.

Plus, Gamma’s SIP trunks have been tested and approved to integrate with Skype for Business. Its CallGuard feature offers protection against fraud for free with the SIP trunks.

Gamma is best for infrastructure because it won ‘Best VoIP Infrastructure’ at the 2017 Internet Telephony Services Providers’ Association (ITSPA) awards, the UK trade association for the internet telephony industry.

However, it doesn’t seem to have a dedicated small business offering.

Positives Negatives
  1. Owns its network – gives it more authority should any network issues arise, for example
  2. Partnerships – provides access to wider services through the Janet and Semafone partnerships
  3. CallGuard – fraud protection at no additional cost
  4. Award-winning infrastructure – won ‘Best VoIP Infrastructure’ at the 2017 ITSPA awards
  1. General SIP trunking – there doesn’t seem to be a dedicated small business offering

spitfire

Spitfire

Like BT and Gamma, Spitfire also owns its network. It offers an end-to-end service, meaning it can provide your business’ phone system, data circuit and SIP trunking.

Number porting is available, with the majority of the main voice providers, so you can keep your existing phone number, if you already have a phone system set up. Spitfire can provide SIP trunking for UK and international phone number locations too.

However, Spitfire offers a range of other services, including internet, data and engineering products, so it doesn’t specialise in only SIP trunking.

Spitfire is best for affordability, as it offers low-cost SIP trunking options.

Positives Negatives
  1. Network ownership – can easily control and access its network
  2. Affordable – SIP trunking pricing is clear and affordable
  3. End-to-end service – phone systems, data circuits, SIP trunking (as well as other services) are all available from the same provider
  4. Phone numbers – UK and international locations available; possible to keep your old number
  1. Not a SIP trunking specialist – Spitfire can provide other services, like internet, data and engineering products, meaning it doesn’t focus on only SIP trunking

talktalk business


TalkTalk Business

TalkTalk Business offers businesses SIP trunking through pay-as-you-go (PAYG) or call inclusive bundles. It provides Quality of Service (QoS), meaning that voice traffic is prioritised over other data to ensure the best call quality (when using TalkTalk Business Ethernet data circuits).

Spend management tools are available to monitor for fraudulent calls, and it’s possible to check by the hour or by the day.

SIP trunking is available for one or more extensions, along with the option to choose new numbers or transfer your current ones. Plus, multiple disaster recovery plans are available.

TalkTalk has customer support and technical assistance that’s based in the UK and is available 24/7.

TalkTalk is best for multiple services as it offers internet, phone and SIP, all from a well-established company.

However, it doesn’t offer minutes or call bundles for international calling specifically.

Positives Negatives
  1. Easy to understand pricing plans – PAYG and call inclusive bundles are clear and familiar
  2. Multiple services – internet, phone and SIP all available
  3. Customer support – UK-based and 24/7
  4. Spend management tools – check for fraudulent calls by the hour or day
  1. No international package – minutes or call bundles aren’t available for international calls specifically

xinix


Xinix

Xinix provides SIP trunking services without a long term contract, and it guarantees 99.999% uptime. Plus, all voice and data services are documented in one bill.

It operates its own core network infrastructure that supports the SIP trunk services. It provides clear, easy to understand UK and international call rates.

Xinix is the best for international calls because it has options and pricing for the UK, Europe, the Americas, and the rest of the world, in varying combinations. The packages are offered in clear and recognisable minutes formats.

But the Business plan doesn’t have the availability to make calls to the widest range of different UK mobile providers.

Positives Negatives
  1. Reliability – 99.999% uptime guaranteed
  2. Flexibility – SIP trunking services available without a long term contract
  3. One bill – voice and data services are billed together
  4. International calls – options and pricing for UK, Europe and worldwide
  1. Business plan – not all UK mobile providers are included

zen


Zen

Zen offers fraud protection that’s matched to your business level. It can provide broadband or leased lines to connect your phone system and SIP. Zen has official interop status with the following vendors: Snom, Mitel, Avaya, UM Labs, ShoreTel and 3CX.

Its network offers 100Mbps internet connection – maintenance and management of the networks are carried out by specialists who are based in the UK, and are available 24/7. Plus, customer service is also available anytime.

Zen is a member of the Internet Telephony Service Providers’ Association (ITSPA), the UK trade association for internet telephony providers. It follows ITSPA’s guidelines for operating VoIP services safely and securely.

Zen is best for best practice – as a member of ITSPA, it follows the organisation’s guidelines for operating VoIP services safely and securely.

However, Zen has less flexibility than other providers with the number of channels, going up in set amounts: up to eight, 10, 15, 20, 30 and 31+.

Positives Negatives
  1. Specialist help available 24/7 – technical team offer maintenance and management from the UK
  2. Best practice – ITSPA member and follows its guidelines for safe and secure VoIP services
  3. Vendor partnerships – official interop status with Snom, Mitel, Avaya, UM Labs, ShoreTel and 3CX
  4. Internet connection – offered at 100Mbps
  1. Less flexible channel options – channels are available in certain amounts


What are the next steps?

At this stage, you’ve learned more about some of the best SIP trunk providers and how their products and services could benefit your business.

Next, it’s time to get an idea of how to budget for SIP trunking – you can read our article on SIP trunking pricing for more specific information.

Alternatively, to compare quotes for telephone systems now, just complete the form at the top of the page – it’s easy, free and quick.


FAQs

In this section, we offer more information on some of the most common concerns related to finding the best SIP trunk providers.

1. What is a SIP trunk provider?

SIP providers act like traditional phone line companies would but they use the internet to provide the connection, instead of actual lines. The network may be owned by the SIP provider, or they may rebrand a network.

2. How much does a SIP trunk cost?

It’s essential to know how much to budget for when installing SIP trunking into your small business’ phone system. Although SIP trunking is likely to be cheaper as it doesn’t use physical phone lines, costs are still likely to vary, depending on your company’s specific requirements and each provider’s offering. Some factors to take into consideration are:

  • On-premises or hosted – how will your phone system be managed and connected to the network?
  • Support and assistance – what level of customer support and technical assistance is provided?
  • Contracts and charges – will you be billed for a fixed amount of minutes/data or will it be flexible?

Get more detailed information by reading our article on SIP trunk pricing.

3. What is a SIP channel?

A SIP trunk is the connection between your internet service and your phone systems. Within this, a SIP channel is the data that’s sent to your phone system (the call).

A SIP trunk can have a varying number of channels, depending on the requirements of your business’ phone system. A SIP trunk group is an additional element to the phone system that can further refine the connection.