Epos Now review: Is it right for your small business?

Epos Now is a full-featured POS system but its pricing plans can be confusing. We review the pros, cons, and hidden fees to unveil if it’s the right fit for your business.

Our Research

When judging the best POS systems, our writers work with expert researchers to focus on key features that matter most to small businesses. These include value for money – setup, hardware and transaction fees – help and support, plus the till, stock, and business management tools available.
Written and reviewed by:
Helena Young
Robyn Summers-Emler Grow Online Editor

Our independent reviews are funded in part by affiliate commissions, at no extra cost to our readers.

Epos Now is one of the biggest players in the POS market. It offers a huge range of hardware, has very competitive POS system costs, and has over 30,000 restaurants and retail store customers already.

But as well as the positives – like having a designated agent during setup – Epos Now does have its flaws. Plans are only available as a one- or three-year contract, so it’s a good idea to do your research before purchasing anything.

Luckily, our team of experts has been helping businesses for over two decades. We know how important it is for you to have an accurate understanding of the platforms available.

In our latest round of research, we reviewed Epos Now based on specific business requirements including industry features, available hardware, and user allowances. Below, we’ve broken down the findings into an easy-to-read guide.

Or, to see how Epos stands up against other providers on the market, try our cost comparison tool. It’s designed to match you with the best-value quotes in just one minute, based on specific details about your business.

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We think Epos Now is the best provider you can choose in the POS system category - but be sure to compare costs to find the best POS deal

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Epos Now: An overview

Epos now POS till

According to the Epos Now official website, the company has customers in 71 countries – the majority of which are retail and hospitality firms.

The platform is popular for a reason. Packed full of features, it can manage every aspect of the sales process. We specifically recommend Epos Now for shop owners or restaurateurs with 10+ employees, owed to sophisticated staff management features.

There is a mix of hardware and software products included under the Epos Now umbrella, all of which are compatible with mobile devices.

Handily, the platform organises its product range into industry-specific packages such as Epos for Bars, Epos for Retail, and Epos for Hospitality. However, our analysts did spot that, while the Epos range is impressive, its pricing plans are anything but transparent.

Pros
  • Integrates with delivery apps including Deliveroo
  • Automated employee performance reports. Generated each month, these save on admin time
  • Clocking in/out function
Cons
  • Customer management tools only available with integrations
  • If you choose a one-off payment plan you'll need to buy a care and support package for an extra £39
  • No free trial

Epos Now pricing

One of the biggest drawbacks of the Epos Now system is its confusing pricing plans that can make it difficult to work out just how much a package will set you back.

Epos Now’s various products and services are sold as different all-in-one packages for either retail or hospitality.

This is billed as a yearly subscription costing £149 for an up-front payment. Otherwise, there is also a monthly payment option costing £25 – but this will lock you into a three-month contract.

Plus, unlike other providers like Lightspeed, there is no free trial option available with Epos Now. We recommend you use our online comparison tool to get direct quotes for Epos systems before tying yourself into any long-term plan.

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Software cost

From £74/month

Software cost

Tablet systems (Android)

Software cost

Handheld system

Does Epos Now have any hidden fees?

Like a lot of POS systems, there are lots of hidden charges associated with this promise. That includes an additional £39 charge for a payments, care and support package.

It's best to contact a platform’s customer service desk to understand exactly what you'll pay. We’ve made things easier by designing our Startups-exclusive cost comparison tool that will match you to provider quotes in just one minute.

Epos Now: Feature comparison

Till management – 4/5

Epos Now’s Back Office software is split into Setup and Management. In Setup, your business can make changes to a range of features in order to match your requirements.

These changes can cover a range of things, including:

  • Tax rate
  • Discounts and promotions
  • Location-specific menus

Plus, the management tool lets you make day-to-day changes that are needed for business such as changing prices, categorising items, and overseeing staff schedules.

These are also industry-specific. Restaurants will need to make use of Epos Now’s floorplan customisation and booking capabilities, while a retail store will benefit more from its ecommerce integration.

Help and support features – 4/5

Epos Now claims to be able to get staff fully comfortable with its system in just fifteen minutes. We agree that it’s a system that’s easy to master, and score it 5 out of 5 in terms of usability.

Still, the Epos Now support team has received mixed reviews according to our analysis. We therefore knocked a mark from its help and support score due to its bewildering, and inconsistent, customer service.

During installation, you’ll have a one-on-one coach to help you with training staff and getting set up. However, should your system then crash, some Epos customers have described waiting days for help – something to be wary of during the lunchtime rush.

Subscribers can contact the provider for help through a 24/7 live chat, but other streams of support – such as priority phone support – are only available with one of a selection of premium plans.

Business management – 5/5

Knowing as much as you can about your business performance is key to optimising cash flow – which is why we gave Epos Now full marks for its intelligent capabilities.

Probably one of the biggest benefits that Epos Now has for sellers is its fantastic reporting tools that make it easy for you to celebrate wins and identify areas of improvement.

Epos Now reporting dashboard

Epos Now reporting dashboard

You’ll be able to automatically generate reports on everything from employee performance, total sales, to monthly revenues.

Select a time period you want to compare to and you can also view year-on-year or month-on-month reports to see how well you are performing during specific trading periods like Christmas time.

Stock management – 5/5

Staying on top of your business’ inventory is key if you’re going to accept any kind of transaction in your firm. Being aware of what items sell best and adjusting your product listings accordingly can notably improve cash flow.

After extensive testing by our independent research team, we can confidently give Epos Now full marks for its stock management tools.

Users can easily get a real-time look at which products are selling best to order new stock, reducing errors and increasing overall efficiency.

Most importantly, it can do all of this without you needing to lift a finger – dramatically reducing time spent on manual administration.

There’s no need for messy Excel spreadsheets with Epos Now. All of your stock is overseen and managed in one online location, making collaboration between staff members much easier.

Integrations

Another excellent benefit to Epos Now is the platform’s gargantuan app store that allows your business to add on tools and features and expand operations.

Epos Now can be used independently, or in-line with other software, including:

  • Credit card processing systems
  • Online ordering platforms
  • CRM systems 
  • Accounting software. 

As a consequence of the pandemic, many food or retail SMEs have moved online to offer customers a way to buy without needing to visit a brick and mortar business.

Epos Now can integrate with a wide variety of tools including Deliveroo. As a result, you’ll be able to provide both takeout and delivery options to create and meet demand.

Also featured are apps that facilitate integration with other software like booking or label generation into your till system, so day-to-day operations can be made as efficient and hassle-free as possible.

Epos Now: products and services

Epos Now products and services

Epos Now plans comes in two different forms, designed to suit opposing requirements:

  • Epos Now Complete Systems
  • Epos Now iPad and Android

Epos Now Complete Systems

Epos Now’s complete systems include everything that a business would need. There’s an Epos terminal – dedicated or tablets available – a cash drawer, and a receipt printer.

Your business may need other tools, depending on your requirements and setup. Users will need to add these extras onto your contract – including a kitchen countertop display and barcode scanner – by contacting the Epos support team.

The Epos Now’s Complete System is available for £399 in total, with the option to split payments at a cost of £25 per month.

Epos Now iPad and Android Tablet

Tablet POS systems have become particularly useful in the hospitality sector where staff often need to take orders and process sales away from a tethered till area.

Epos Now’s tablet POS is an excellent option for front-of-house staff who need to be mobile during shifts. They also tend to be less obvious than a bulky countertop, making your till more attractive for customers.

Epos Now Android Tablet system is available for £399. However, Apple users will need to fork out a little more for the iPad option, which is available for £549.

As well as the tablet software, you’ll also get a cash drawer and a receipt printer.

What are the top alternatives to Epos Now?

Over a period of several weeks, we examined the top POS systems for small businesses based on nine key criteria. These were:

  • Till features (eg. training mode and transaction processings)
  • Business management (eg. staff performance tracking)
  • Stock management (eg. product listing tools)
  • Business development (eg. ecommerce integrations)
  • Usability (eg. digital receipts)
  • Price (eg. availability of a free trial)
  • Help and support (eg. number of support channels)
  • Retail features (eg. delivery support)
  • Restaurant features (eg. floor plan view)

Our research identified three key areas where Epos Now is outperformed by rival POS software providers: these are help and support, price, and business development.

Square is our top choice for help and support tools. Unlike Epos Now, which scored 4 out of 5, we gave Square full marks for its support desk. We particularly like that it offers multiple channels for users to get help through.

Our top-recommendation for price is Zettle by PayPal. Unlike Epos, Zettle’s hardware pricing starts from just £29 for the card reader. That’s a flat rate that includes zero hidden fees and is advertised clearly on the Zettle website – something Epos Now could learn from.

If you want to find the provider that’s best for business development, we recommend Lightspeed. It boasts a variety of brand-building tools that Epos lacks, such as an integrated customer rewards system and customer insights.

How do I get started with Epos Now?

The information on this page should help you to understand what Epos Now can offer to your business. The next step is to see how Epos Now compares to other suppliers on the market.

To compare quotes from Epos Now and other top UK POS suppliers, you can use our custom-built EPOS comparison form to tell us what your business needs and get matched with bespoke quotes.

This process is free, quick and easy, and will generate lots of savings in the form of both time and money.

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Epos Now: FAQs
  • What are the disadvantages of Epos Now?
    Our research team gives Epos Now just 2.5 out of 5 when it comes to pricing. Opaque plans with lots of hidden fees for add-ons mean we don’t recommend the platform for budget-conscious users.
  • Does Square work with Epos Now?
    You can integrate Square indirectly with Epos Now through third-party apps like Zapier. However, many of Square’s tools overlap with Epos Now, so it makes more sense to choose one or the other. We gave Square a higher score than Epos Now.

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Written by:
Helena Young
Helena is Lead Writer at Startups. As resident people and premises expert, she's an authority on topics such as business energy, office and coworking spaces, and project management software. With a background in PR and marketing, Helena also manages the Startups 100 Index and is passionate about giving early-stage startups a platform to boost their brands. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK.
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