How to start an Etsy shop
If you’re an artist or creative, consider setting up an Etsy shop to market your products around the world. Discover how here
Do you create unique, handmade items as a hobby or pastime? Whether you’re a calligrapher or a ceramicist, consider starting an Etsy shop to promote your products to the world.
With more than 33 million buyers, Etsy offers you the opportunity to sell your products on a large scale to a global audience. It focuses on unique, handmade items and aims to offer a community where creators and buyers can connect.
Who is suited to starting an Etsy shop?
- You’re an artist or creator that makes unique or custom pieces
- Your products might be a hobby that you’re now looking to make money from
- You’re interested in connecting with your customers on an individual basis
In terms of skills, you’ll need to be…
- Organised – running your own Etsy shop means keeping track of your product catalogue, including creating, processing and shipping your stock
- Patient – if you’re looking to turn your hobby into a professional venture or full-time business, realising that it’ll take some time and effort is essential
- Passionate – creating one-of-a-kind items requires dedication and inspiration. Consider carefully what you choose to sell on Etsy as you’ll need to be able to make it to the same standard, repeatedly
What are the different types of Etsy shops?
On Etsy, products are split into the following categories:
- Jewellery & Accessories
- Clothing & Shoes
- Home & Living
- Wedding & Party
- Toys & Entertainment
- Art & Collectibles
- Craft Supplies & Tools
Think about your products – which category would they fit into? Perhaps it’s clearly one category for some, while for others they could fit multiple categories. If you’ve not yet decided on what you want to sell, read on to get some inspiration.
When you upload a product to list on Etsy, you can choose which category it goes into, and also which sub-categories. You can only choose one category for each item, so really focus on your niche and how you want customers to find your shop and products.
What to sell on Etsy
While the focus on Etsy is all about quirky, individual items, there are a variety of products you could choose to sell. To get you thinking, here are some potential ideas:
- Homewares – such as illustrated prints and travel maps
- Clothing – such as denim and patterned items
- Jewellery – such as personalised name items; birthday or wedding date pieces
- Children’s – such as wooden toys and fabric storage bags; clothes
- Vintage – such as clothes, furniture and home accessories
- Craft supplies – such as stamps, fabrics and paints
- Wedding items – such as hats, paper flowers and table settings
- Design – such as decorative cushions or plant holders
- Furniture – such as natural or reclaimed wood pieces
Whichever you choose, remember that Etsy is all about individual pieces that aren’t readily available elsewhere. It’s advisable to focus on one area and do that really well – use Etsy as a way to showcase your expertise.
Plus, as mentioned earlier, what you do choose to sell has to be something that you love to make – and are able, and want to make – many times. That’s the aim after all, as multiple orders suggests your shop is doing well.
It’s useful to consider the weight of your products – heavier items will cost more to ship, so be sure to think about that as part of your decision-making process too.
Also, assess if your product can be sold all year round – while seasonal goods ensure buyers during peak periods, the long-term goal is about creating a sustainable business.
Essentially, the products you choose to sell on Etsy are generally items that you’d be happy to make as a hobby, but now you’re looking to make some money from your talent. This is opposed to starting a shop (whether online or bricks-and-mortar) with a sole focus on making as much money as possible.
How to find your Etsy niche
With so many independent sellers and unique items available, how do you find your Etsy niche and stand out? There are several ways you can approach this, including:
- Consider your customers – curate your online shop just like you would in real life. Which items would you place together? Consider the type of experience you want your customers to have
- Review your talents – what can you make or do that no one else on Etsy can? Offering something not currently available is a surefire way to differentiate yourself from the competition
- Tell your story – with Etsy’s focus on authenticity and community, a key point of difference is how buyers and sellers can connect. Let potential customers know the story behind your products. Whether it’s a skill handed down through generations, or a talent you’ve harnessed over the years, knowing what motivates and inspires you can help bring your products to life and encourage people to purchase
At this stage, it’s essential to draw your ideas together and turn them into a strategy for setting up an Etsy business. This means thinking about your business plan – for example:
- What are your goals for the next one, three, and five years?
- How much revenue do you expect to make?
Consolidate these ideas into a concise plan that you can return to when needed to ensure your business is going in the direction you want it to.
You can download a free business plan template here.
Naming your Etsy shop: what do you need to know?
Now, for one of the most interesting yet vital steps. Choosing a name is a key decision and a big part of setting up an Etsy shop. Use this as an opportunity to think about your products, your brand and how you want them to be portrayed.
It’s a chance to be creative and utilise your self-expression – it’s how you and your products will be remembered by customers so choose wisely.
Use the pre-launch time to experiment and try several variations of your name. If your chosen shop name is not available (it may already be taken), Etsy recommends adding ‘workshop’ or ‘co’ to it.
You should also think about keywords. Imagine you’re the customer – what would you type in to a search bar to find your shop/products?
You can also use keywords in your product descriptions. If you go to ‘Your Shop’ and then ‘Stats’, you can check your Shop Stats to see which words customers are using most, and least, frequently.
What are Etsy’s brand guidelines?
If your products don’t fit these criteria but you’re interested in selling online, check out our guides to starting an eBay business and starting an Amazon Marketplace business to find the right online shop for your start-up.
As Etsy focuses on small businesses and independent sellers, there’s a big emphasis on honesty and trust – that the products you sell are really made by you. When it comes to photos, you can either take them yourself or hire a professional photographer – that’s up to you.
If you’re taking photos yourself, use the best camera possible. Think about the location, the angle, and the time of day (natural light is generally preferable) to help you create photos that best, and most accurately, represent your products.
Once you’ve opened your shop, Etsy provides more information on how you can use and market it. You can read the Etsy brand guidelines in full here. Alternatively, you can find a quick summary of the main points below:
- You can include your Etsy shop URL on your business card
- You can’t use the Etsy logo on your business card
- You can link back to your Etsy shop from your blog, social media or website
- You can’t use the word Etsy in your business name
How do you start taking payments?
One of the key aspects you’ll need in order to run an Etsy shop successfully is being able to take payments.
When you’re setting up an Etsy account, you’ll be prompted to choose your payment method (how customers will pay for the goods or services you sell on Etsy). There are four options:
- Etsy Payments – this is the main form of payment methods on Etsy. With an Etsy UK shop, you’re eligible to be enrolled in it. This means you’ll offer customers the options to pay with credit/debit/bank cards, as well as Etsy Gift Cards and Etsy Credits. PayPal, Apple Pay and Android Pay are also offered
- PayPal – you can also offer PayPal without being enrolled in Etsy Payments, if you set up a shop in a country that’s not a part of the Etsy Payments scheme
- Cheque or money order – payment methods via post are available, in which you provide an address for the cheque or the money order to be sent to (it’s only shared with customers who purchase using this payment type)
- Other – if you have another way of accepting payment, you can offer it through this method
This is also a good time to consider pricing. Generally, prices are derived in two ways: either by calculating how much it costs you to make each item for your time and the materials involved, or you base your pricing on what your competitors’ are offering.
When you’re considering your payment options, you should also consider what your returns policy will be. For custom, personalised items it may not be possible to offer returns, whereas for other items you may be able to offer some window of time for customers to send items back.
What the requirements are for this, such as the amount of time and reasons for returning – as well as the condition the product must be in – is what you’ll have to decide, bearing in mind your customers’ statutory rights.
What are Etsy seller fees?
If you want to offer your items for sale on Etsy, you’ll need to pay Etsy seller fees. While it’s free to join the site, to use the ecommerce function you’ll be required to pay the necessary charges.
On 16 July 2018, Etsy changed its fees and packages. In addition to the fees for listings and transactions, there are charges that also now apply to the cost of shipping and fees for Etsy Payments.
|Listing fee||£0.15 per listing|
|Transaction fee||5% per transaction|
|Cost of shipping||5% per shipping|
|Etsy payment processing fee||4% + £0.20 per item|
Etsy also offers two packages – Standard and Plus. In January 2019, it’s planning to launch a third package (Premium) as well. These are optional and offered on a monthly subscription service basis.
|Standard||Free||Just starting out|
|Plus||£15.20 per month||Looking to expand|
Note that pricing is based in US Dollars so may vary according to exchange rates.
You can find more information on payments and billing, and other key steps, in the open a shop guide by Etsy.
Set up your Etsy shop
Now, read on to discover each step of opening an Etsy shop.
- Sign up by selecting the ‘sell on Etsy’ button at the top of the page
- Choose your shop preferences (language, country, currency)
- Select a name for your shop
- Add your products
- Pick your payment methods
- Input your billing details
- Click ‘open your shop’ to go live
- Fill in your profile (about/bio, photos, policies, sections, shipping, social media)
Building momentum and sales
At this point, you’ve opened your Etsy shop, and you may even have had a few sales (although don’t worry if you haven’t). Now that you’ve done the legwork to get your Etsy shop up and running, it’s time to build upon the initial steps, with the aim of building momentum and sales.
Market your product
After you create an Etsy shop, you need to ensure that people know it exists. One of the best ways to do this is to use social media – it’s a free way of reaching potential customers around the world.
While there are a number of platforms you could use, think about your target audience and the platforms that best reflect your brand and products.
Instagram and Pinterest are both highly visual platforms, so using them is an ideal way to promote your stock, as well as the process behind the finished product. Similarly, Pinterest has a reputation for being a craft-focused, inspiration-seeking resource – perfect to show how it all comes together. Whereas Instagram is a great way to develop your photography skills to display your products, ideal for when everything’s completed.
Other ways to market your product include creating your own website. This is absolutely essential, as it gives your customers a place to go to find out more.
Word-of-mouth and recommendations are still a strong way of promoting your Etsy shop. Plus, using this form of offline communication could match your brand ethos.
If you’re a small business or independent seller who offers individual, hand-crafted items, then creating a buzz through word-of-mouth could mirror the back-to-basics approach you take in your work too. This reflects the importance of community that Etsy champions too.
Another way to build upon your current offering is to think about expanding your shipping options. If your current efforts have focused solely on the UK, then consider widening your audience and targeting overseas buyers.
A ‘made in the UK’ product can be really appealing to international customers, and expanding your target audience could help to make your product more in demand.
If you choose to develop your Etsy shop in this way, just be sure to check and refine your shipping process. Be realistic about how long overseas customers will have to wait for their products.
As well as this, assess if your product is suitable to send abroad in the first place – if you work with raw or natural materials such as wood or honey, then it might not make it past customs!
Plus, inform customers of international shipping costs, as well as whose responsibility it is to pay import duty (if any).
Diversify your offering
At the beginning of this guide, we said to focus on only one product to make and sell. If this process has left you thinking you can do more, and you’ve got other products to sell, then now’s the time to consider setting up another shop – it’s possible to have multiple Etsy UK shops.
How to set up multiple shops on Etsy
- Follow the same process each time to sign up as a seller on Etsy
- Have a clear reason for the multiple shops (Etsy may ask for this)
- Ensure that you have the stock levels to maintain multiple shops
- Include the names of all your shops in your public profile
- Avoid a high number of duplicate listings
If it’s increasing sales you’re keen to focus on, then running promotions could be helpful. For example, to drum up interest in the beginning or to pick up purchases during a lull, consider cutting prices on certain products and running a sale.
If you’re not keen to cut prices, then think about offering ‘add-ons’. If there are particular pieces that work well together, you could organise these items together and suggest different combinations to customers.
Business case study: Nana Evans, founder of LoveYaaYaa
How did you pick a type of Etsy shop?
“I selected to go with a third-party selling site because it seemed the easiest route to an audience already engaged with handmade products. I picked Etsy because it’s the leading site for handmade products and has over 100 million visitors.
What do you do to make your business and products stand out on Etsy?
“There are only five sellers making leather belts similar to me. So, when I first joined Etsy, I looked at the leading seller and added what they were missing and developed a brand identity that would set me apart from my competition.
“I decided to make sure my shop had the largest range of Obi belts available on the internet and that I would focus on a range that everybody could wear, from petite to plus size.
Describe the process for choosing your shop’s name.
“The shop name was more about the energy I wanted my brand to embody. I named my business Love YaaYaa in celebration of my sister’s life.
“I've always felt my sister YaaYaa has been guiding me and supporting me in my creative entrepreneurship so it felt like a fitting tribute to her legacy to name my brand in her honour.
“Over the years, many people have told me that YaaYaa is used in America as a term for sisterhood, so it’s actually worked well in attracting buyers who feel my products support them to create a style they couldn't find on the high street.
How did you find working with Etsy’s brand guidelines?
“I'm an Etsy advocate and love what Etsy has done for creative entrepreneurs like me. There is a lot of support for sellers and customers. I think it’s a fair platform and community.
What did you have to do to be able to accept payments through Etsy?
“Etsy make receiving payments very easy – it’s all handled in-house. All you need is a bank account and debit card for the daily, weekly or monthly deposits.
How do you manage the seller fees?
“I choose to pay my seller fees monthly and I use my Etsy sells to pay the fees.
What advice can you offer our readers for growing their shop and/or increasing sales?
“Five main points to being successful on Etsy:
- Good photography
You have 10 images to fill – use all of them; a selection of white background and lifestyle shots
- Great customer service
Descriptions that have clear, helpful information on your products; answer questions quickly and get items out as soon as possible
- Be unique
Even if there are other people making similar products to you, add your personal touch to make sure you stand out
- Be prepared to invest in advertising
Use promoted listings, Facebook ads, Pinterest and Google ads
- Be positive
Intention is paramount – set out to do your best and solve a problem for your customer”
– Nana Evans, LoveYaaYaa
From reading this guide, you’ve learned which steps you need to take to create an Etsy shop. This includes the essentials, such as picking a name and taking payments, as well as how to develop your online shop and take it to the next level. You’ve also learned about Etsy’s top five tips for selling.
So where do you go from here? Now is the time to sign up and start selling, and hopefully, turn your passion into profit!