Squarespace website builder review
Squarespace is our number one for style - this'll be one for creative types. Find out its pros and cons and start a free trial.
If style is your top priority, Squarespace could be for you – its templates really are stunning.
In fact, this is what the popular Squarespace web builder has become known for: building beautiful, highly stylised, professional-looking sites, and all of this using only drag-and-drop functionality.
This article will balance the pros and cons of using Squarespace for creating small business websites, and we'll evaluate the web builder based on pricing, user ratings, templates, features and apps, user experience and the customer support on offer to help you decide if it is the right tool for you.
Squarespace Web Builder: Pros and Cons
Top features: stylish templates
To watch out for: ease of use
Your Squarespace site could be a ‘labour of love'; the web builder is designed for making professional-standard sites, which could be why some users have found it quite tricky or time-consuming to get to the final result – or, at least, it took a bit of getting used to! You may want to consider the higher-tier price plans for a comprehensive set of design features.
Squarespace doesn't offer a free plan, but there's a 14 day free trial. To start the trial, you simply select a template that you love and sign up.
After the trial, you can decide between personal, business, or e-commerce website price plans.
Squarespace is particularly good for creating and running e-commerce sites, and it offers both basic and advanced ‘Commerce' price plans to choose from, based on the features you need. The advanced Commerce plan is recommended if you want advanced features such as Abandoned Cart Recovery and Commerce APIs, among other things.
Squarespace can help you make some of the most stylish websites around. It offers a large selection of beautiful templates which you can filter by industry or website type. This is our favourite aspect of Squarespace as a web builder.
Squarespace Features and Apps
A major strength of Squarespace is its excellent in-built features. Although some users have noted that the web builder has fewer features than its competitors for a similar price, the quality of the ones it does offer almost make up for this.
The key Squarespace features that will be indispensable for small businesses are:
- Search Engine Optimisation (SEO) – Squarespace provides tips to help boost your site's ranking in search engines (which you can find in the editor sidebar) so it's easier for your site to get found online.
- Ecommerce – You can either set up an online shop using a slick Squarespace template, or build sales functions into another template.
- Squarespace for blogging – Squarespace's blogging portal is simple to get the hang of – and you can preview how your blog posts look before they go live.
Squarespace User Experience
Squarespace has a drag-and-drop, grid-based editor, like most website builders. And you can start creating your new site in just a few minutes – you just sign up, pick your template, name your site – and you're off!
The next steps are just where things get a little trickier. The actual editing platform of Squarespace is a tad less intuitive than other web builders – it might not be immediately clear where the editing tools are, for example. To put it one way, Squarespace might be for suited to business owners striving for style and perfection as opposed to those looking to make a site in a hurry.
Squarespace Customer Support
Although Squarespace doesn't offer a phone support service, it does still offer a range of customer service options.
Its onsite help function and knowledge base provides enough guides, articles, and eve video tutorials to answer most burning customer questions and queries.
In addition to this, Squarespace support options include:
- Live chat Monday to Friday
- 24/7 social media support via Twitter
- 24/7 email support
- Community forum
That said, some users would always value the 24/7 phone support of other web builders more.
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Squarespace Review: The Verdict
To sum up, Squarespace is ideal if you want to pour your heart and soul into a gorgeous website that is sure to impress and look the part. Due to minor issues with ease of use and the intuitiveness of the web builder, it may not be the best choice if you have little time to spend on web building.