LED mask adverts banned in warning to online sellers

The advertising watchdog has banned several LED mask ads over misleading claims in a cautionary tale for businesses selling beauty products online.

In the latest wave of trending beauty treatments, LED masks have been taking over TikTok feeds and bathroom shelves everywhere, with many promising glowing skin after just a few minutes of light therapy a day.

But it’s these bold claims that have led the Advertising Standards Authority (ASA) to ban several advertisements for the products. According to the ASA, some online ads were found to imply medical-level results without the clinical evidence to back them up.

The crackdown is a stark reminder that brands need to be careful about what they claim when selling online. 

Why are ads for LED masks being banned?

As part of its ongoing crackdown on misleading advertising, the ASA recently ordered the removal of multiple LED mask ads that made unauthorised claims about treating skin conditions like acne and rosacea. 

The rulings specifically cited a breach of CAP Code rules, which are used by the ASA to govern medicinal and medical claims for unauthorised products.

One business shared before-and-after images on its website, showing a woman’s forehead — the first with acne, and the next without — alongside the caption: “By week three, my acne had disappeared”.

Meanwhile, social media ads posted by other beauty businesses were taken down for similar claims. One video in particular featured a woman using an LED face mask with the caption: “Finished with the blue light to help treat my acne and scars”.

In its ruling, the ASA stated that “no medical claims could be made for the product, whether or not such claims appeared in customer testimonials.” 

It’s just one in a series of crackdowns from the authority, as it attempts to tackle the myriad of new healthcare “cures” cropping up online.

In July, the advertising watchdog previously released several new rules on another emerging medical product, weight loss injections. Online pharmacies are no longer allowed to run adverts for weight loss injections unless they are part of a wider service (such as consultation and prescription), following several breaches of advertising rules.

Other cases have made headlines in recent years. Last year, an episode of Dragons’ Den was edited after complaints that a pitch promoted “unfounded” claims. Ear Seeds founder, Giselle Boxer, said her product helped her recover from myalgic encephalomyelitis (ME).

What are the risks of selling healthcare products?

Cases like these reflect a wider issue of businesses exaggerating or misrepresenting the effectiveness of healthcare products when selling online, particularly as so many new product categories are emerging rapidly onto the market

For online stores and dropshipping businesses, selling healthcare products comes with many risks beyond regulatory scrutiny.

Making misleading claims in marketing leads to non-compliance with advertising and product safety, which can ultimately result in fines, legal action, or having product listings removed.

It’s similar to the risks of selling counterfeit or substandard food products, which can cause harm to consumers. A notable case from July involved the Food Standards Agency (FSA) discovering that several Dubai chocolate products didn’t contain legally required allergen information.

This not only carries legal consequences but can also severely damage reputation and customer trust. Negative reviews or viral social media can amplify these risks, potentially affecting sales and profit margins long after regulatory action has ended.  

How to sell healthcare products safely

When promoting LED masks and other healthcare-related products, transparency and legal compliance must be prioritised.

As reported by the Daily Mail, Izzy Dharmarisiri, Media Relations Officer at the ASA advises: “When it comes to skincare and health treatments, it’s important that advertisers don’t blur the line between cosmetic benefits and medical claims.”

“People should be able to trust the ads they see and hear. It’s important we act to protect people who may be vulnerable and seeking genuine solutions to medical problems.”

This means avoiding medical claims that could be considered misleading by regulators — such as, in the LED mask case, “curses acne”, “treats rosacea”, or “reverses ageing”. If a product is legally classified as a medical device, it must meet strict regulatory standards. Products only claiming general cosmetic benefits have fewer regulatory hurdles.

Certain products must also be registered with specific regulatory bodies and laws, including the Medicines and Healthcare products Regulatory Agency (MHRA) FSA, and the UK Cosmetic Regulations (UCR). All products sold in the UK must also meet specific safety standards and often bear the UKCA mark to confirm regulatory compliance before being sold to consumers.

Working with reputable suppliers, especially for firms that don’t handle inventory directly, helps guarantee that products are genuine, safe, and comply with UK regulations.

The ASA ruling is a reminder for ecommerce firms not to jump onto trends blindly. Make sure to research all of your product listings and check all legal and regulatory requirements before marketing them, so you can keep your customers safe and your business compliant.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

Four out of five employers say cost-cutting is destroying workplace culture

The workplace is beset by declining morale as cost cutting measures start to bite, says a new report.

New research suggests that as many as 81% of UK employers believe that cost cutting has damaged the culture in their workplace. 

As professionals argue that “culture rot” – or the slow erosion of what made their company successful – is having a profound impact, over 80% of bosses have noticed it “creeping” into their office; while 28% recognise early warning signs that it is starting to infiltrate. 

With the Autumn Budget impending, the cost of living crisis grumbling on, and many businesses nervous of the future (especially in hospitality) belts are being tightened. But with what impact on staff? 

Worrying symptoms

The data comes from global talent solutions partner Robert Walters and reveals that declining morale is pervasive in workplaces across the country. 

Professionals pointed to limited incentives or rewards (41%); poor collaboration across the company (36%) and unclear or broken-down communications (23%) are the three biggest red flags that a company is ailing. 

“Culture rot is the silent threat currently impacting business productivity across the UK,” comments Lucy Bisset, director of Robert Walters North.

“When company values erode and morale dips, businesses lose their edge. This isn’t a case of dramatic failures, instead, success is slowly diminished through everyday disengagement, declining incentives and broken communication loops.”

Staff underwhelmed by financial rewards

One of the biggest sticking points for employees was that while 69% of professionals were eligible to receive bonuses this year, only 37% were happy with the bonus they received.

This reflects a wider scaling backing of benefits packages with 76% reporting that they have been impacted. 

Bisset states that “comprehensive reward strategies are the backbone of a successful company culture,” and that businesses that cut them will see a rapid decline in productivity and quality of work.

Employees not aligned with core values

The report also suggested that 86% of employees don’t feel aligned with their company’s core values and workplace culture. This is despite 71% saying that these are essential factors they consider when applying for a job.

When things go wrong, it can then also be a factor in an employee’s decision to look elsewhere.  According to a recent report from Pearn Kandola, three-quarters of UK professionals have admitted to leaving a job due to issues with workplace culture.

As many businesses concentrate on survival, their focus has moved away from growth and innovation. However, says Bisset, this can then mean that they lose their key players’ and that can have a huge impact on their business’ future.

She concludes that, “good culture isn’t just branding or a ‘nice to have’ – it’s a powerful performance driver and not something that can be reduced in aid of balancing budgets.”

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

Wagamama, Greene King sign open letter to Rachel Reeves

As the budget looms, some of the biggest names in the hospitality sector have penned an open letter to the Chancellor to demand support.

More than 340 hospitality businesses have signed a letter to Rachel Reeves just weeks ahead of the Budget to urge significant intervention to support the sector.

The signees are some of the biggest hitters in the industry. They include Marston’s, which operates more than 1,300 pubs, plus its rival Stonegate, the owner of Slug & Lettuce. Other signatories include Wagamama, Butlin’s, and notable hotel chains like Marriott.

The group argues that the hospitality sector needs some relief as rising business rates, increasing goods costs, and difficulties in recruiting are all impacting confidence.

What does the letter say?

The letter, which came from action group UKHospitality, has a core message: “…deliver change for hospitality at this Budget so that we can get back to growth”.

It continues: “Many businesses have either closed or cancelled planned expansion. Young people and those who work part time have seen their opportunities narrow and the benefit bill has grown as a result. Towns and rural and coastal areas have been hit harder than the big cities due to the prevalence of hospitality. Consumer prices have risen.

“We are asking for urgent action at the Budget, so we can support your goals to get young people and the economically inactive into work, regenerate high streets and boost tourism and, ultimately, drive economic growth.”

A turbulent few months

The signatories also claim that there have been more than 80,000 jobs lost since the last budget, which they say has caused hospitality to be “taxed out” – and some businesses taxed out of existence.

Kate Nicholls, Chair of UKHospitality, said the last Budget was “devastating”. “Business closures, job losses, curtailed investment, consumer price rises and lost opportunities for young people are all direct impacts of the choice made to inflict £3.4bn of additional annual cost”. She added that, “without action, we will see these impacts continue and intensify.”

The Government is currently reviewing licensing laws for pubs – and this will bring some relief – but the response has been that even more is needed, especially as costs of staffing and premise are rocketing.

What does the industry want?

The letter states: “We are asking for urgent action at the Budget, so we can support your goals to get young people and the economically inactive into work, regenerate high streets and boost tourism and, ultimately, drive economic growth”.

The signatories ask for lower business rates. This is for businesses across the scale – as they are asking for the maximum discount for hospitality properties under £500,000 (rateable value) but also no penalty charge to larger hospitality properties.

At the end of last month, experts warned that there could be a £1bn increase in business rates in April and this will cripple some businesses.

The second ask is for National Insurance Contributions from employers to be frozen, in order to boost jobs “through targeted support for employers hiring young people and those returning to work”. They are also encouraging the Chancellor to cut VAT on hospitality “to drive investment and make us more competitive with European counterparts”.

With the Budget creeping ever closer, this letter is hoped will have an impact – but businesses are also bracing for a negative impact.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

What the AI talent shift means for founders like me

Varun Bhanot, CEO of MAGIC AI, explains how startups like his are finding creative ways to tackle a growing skills shortage.

As the founder of MAGIC AI, I’ve seen firsthand how the UK’s talent landscape has transformed, particularly in the AI sector. For a while, we were seen as a center of technology and innovation, a magnet for the crème de la crème who came from Europe and the rest of the world. However, times have changed. And not how you might expect. ‍ ‌‍ ‍‌

The UK has an English-speaking labour force, close ties with universities, and easy international mobility. At first, these factors made it very attractive to the rest of the world; certainly, these are appealing features, especially for AI startups that need to scale up quickly.

We are also home to prestigious institutions such as Oxford, Cambridge, and Imperial College, which have produced some of the brightest minds in tech. This talent pool, together with the UK’s image as a business-friendly environment, has turned us into a hub where European companies looking for fresh growth opportunities flock.

Unfortunately, the talent acquisition process has been changing gradually from a great opportunity, into a real challenge for those of us working in AI.

Due to Brexit, the UK has been tightening its immigration policies, making it difficult to hire workers from the EU. This limits the talent pool, particularly in the AI and machine learning fields where advanced technology skills are needed.

As a result, a large number of top professionals are understandably either hesitant to move to the UK or they choose to move to other countries in the EU where there is less bureaucracy. For UK companies, though, these top talents – especially the ones who are skilled in deep learning, natural language processing, and data science – are more sought after than ever.

Naturally the US, with its massive investment in AI research, a large and vibrant startup community, and relatively relaxed immigration policies, is still often their first choice. But, although the UK remains a key destination for AI jobseekers, we are no longer the default runner-up.

Add to this the sky-high salaries and benefits at global tech giants like Google and DeepMind and only a handful of home-grown startups – usually those with funding – can compete.

Instead, we have to be more creative in our recruiting methods: recruiting from non-traditional talent pools, offering flexible working hours, and participating in the overseas markets. Startup companies in particular must constantly be quick and flexible in our decisions.

Over the last year, MAGIC AI has adapted to the skills shortage by broadening its approach to acquisition. We’ve explored remote and hybrid working models, expanded our search beyond traditional hubs like London, and partnered with universities to tap into emerging talent.

I still believe the UK is the best place in Europe to set up an AI startup. We have a thriving tech ecosystem, a wealth of academic research, and a diverse pool of international professionals. While it might be harder to hire people, there are still plenty of opportunities for growth, networking, and investment. And in my view, the search is worth it.

About Varun Bhanot

Varun Bhanot is Co-founder and CEO of MAGIC AI, the cutting-edge AI mirror that makes high-quality fitness coaching more accessible. Under his leadership, MAGIC AI has raised $5 million in venture funding and earned multiple industry accolades — including being named one of TIME’s Best Inventions of 2024. As a new father as well as founder, Varun shares candid insights on balancing parenting and entrepreneurship in his bi-monthly guest column, Startup Daddy.

Learn more about MAGIC AI
Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

IP Office to raise trademark fees for first time since 1998

The cost of searching for and registering intellectual property will rise for the first time in more than twenty years, pending parliamentary approval.

The Government has announced that, pending approval from MPs, it will increase several important Intellectual Property fees from April 2026. 

Exact costs have not yet been confirmed. However, the Intellectual Property Office (IPO) said the fees will increase by an average of 25%. For example, a patent search will now cost £200, up from £150, while a trademark application will increase from £170 to £205. 

According to the IPO, the change has been proposed to help the organisation better invest in its systems. It also reflects rising prices across the UK. In a statement, the IPO added that “the proposed 25% increase allows us to address the 32% rise in inflation since 2016.”

What do businesses need to do?

At the moment, the fee increase isn’t set in stone and fees won’t come in until next year. However, the IPO has said that it will publish full guidance early next year to help customers whose fees may be due around the time of the planned changes.

However, when the changes come in, they will impact both patents and trademarks. Trademarks tend to be logos or symbols representing a company while patents are used to protect a business’ creations and offer the exclusive right to make, use, or sell that invention for a set period, which is usually around 20 years.

In this period of consultation, businesses who regularly file trademarks or patents need to budget for a potential price increase. This is far more preferable than not protecting their IP. 

Why IP protection is important

For many businesses, especially those designing their own products, IP has taken on more importance in recent years with the proliferation of copycat designs

We reported last month about businesses who are trying to fight platforms including Temu and Shein, when they have found similar, if not identical, designs to their own online. 

While they have been trying to get designs taken down, many business owners face the frustration that others are appearing just as quickly. 

Enforcing IP across borders is incredibly difficult and isn’t helping business owners in this situation without huge costs. But owning your IP lends businesses protection in the UK. 

It is also a way of winning customer confidence in their products as businesses can prove that their designs are original and therefore made to standards. This is their best line of defence against mimicry but also a way of building their client base. 

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

Thousands of CEOs eye move abroad amid tax concerns

Just weeks before Budget day, polls suggest that the UK may lose talent as business owners prepare for looming tax rises.

Around 680,000 out of the UK’s 5.67 million SMEs are actively planning to relocate themselves, their businesses, or both due to the current tax burden, according to a new report. This is around one in eight enterprises.

This worrying statistic comes from a poll by Rathbones, one of the UK’s leading wealth and asset management groups. It reveals that nearly two out of three (63%) SME owners and bosses believe the government does not do enough to encourage business growth in the UK. In fact, 42% actually state that they believe that the Government is unsupportive.

With concerns that the Chancellor is going to raise the tax burden on businesses, the data reflects leaders’ nerves around the upcoming Autumn Budget.

Why are businesses considering leaving?

According to Rathbones, the main driver for businesses contemplating moving abroad is the prospect of a higher tax burden. Some businesses – especially in hospitality – are already struggling with rising employment costs following last year’s hiked National Insurance rates.

The poll supported this, saying that 36% of respondents report that increases to Employers’ National Insurance and the National Living Wage have “moderately or significantly affected” their businesses. 43% say tax changes have had the biggest impact on their business.

While it is a small percentage considering leaving – disillusionment about tax levels is shared by many. More than a quarter of business leaders say that while they are not planning on moving overseas, they are concerned about the tax environment.

What do businesses want?

Nearly half of the respondents (49%) say that tax breaks to encourage business growth and staff hiring are top of their wishlist. A further 25% support incentives for business owners to take risks while 21% favour rewards for business success.

Senior Financial Planning Director at Rathbones, Ade Babatunde, says: “SME owners are sending a clear message: they feel let down by current government policy.

“With nearly two-thirds saying not enough is being done to support business creation and growth, and many citing tax changes and rising employment costs as major challenges, it’s no surprise that confidence is waning.”

Where are businesses going?

Among the business leaders interviewed who were considering an overseas move – Ireland was the top destination with 26% of the vote, while Dubai came a close second with 21%. The US also got a mention, though the visa hike is sure to put many off.

As we reported last month, Dubai is actively courting entrepreneurs with no personal income tax and a corporate tax that is also considerably lower than the UK. It has also set up a Golden Visa scheme for long term residence as the state tries to encourage growth in its real estate, retail, logistics, and tourism industries.

The reported exodus, which the Government says has been vastly inflated, is being driven by the Government’s decision to scrap special tax privileges for non-domiciled residents in April. The loophole allowed these residents (whose domicile or home is another country) to avoid UK taxes on overseas earnings for up to 15 years.

However, one high profile leaver is Nik Storonsky, the co-founder of Revolut, who is reported to have moved to the UAE because of the licensing issues he has faced in the UK when trying to win its UK banking license.

Whatever the reason for which entrepreneurs are making the final decision to move, the poll reflects a wider confidence issue. Founders are shouting that present conditions won’t allow them to grow and innovate; something they desperately hope the Budget will address.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

Here’s the right way to raise prices, according to your customers

Majority of UK consumers prefer price increases over “shrinkflation, new survey shows.

As we approach the end of 2025, small businesses across the UK continue to battle rising costs on multiple fronts, from supply chain inflation to tax burdens. And, as a result, many businesses have had to raise prices to reduce the pressure on profit margins.

For some, raising your prices is a matter of do or die, but how does it actually sit with customers? According to a recent YouGov survey, consumers increasingly prefer straightforward price rises over feeling subtly shortchanged.

While some businesses try to absorb cost pressures by shrinking product sizes, a tactic known as “shrinkflation” (looking at you, Freddo), data suggests customers would rather pay more than get less for the same price. Transparency, it seems, still comes out on top.

Why price rises are hitting businesses

Businesses are facing an onslaught of rising costs. Supply chain inflation is pushing up the price of raw materials, while employees expect higher wages across most sectors. At the same time, increased employer NICs and tax hikes mean staff are already more expensive.

These challenges are even more acute for sectors with complex or large supply chains, such as hospitality, food production and ecommerce. Here, even small fluctuations in ingredient or shipping costs can ripple through the entire operation, leaving little room to maintain previous pricing without sacrificing something, like product size or quality ingredients.

Yet despite these pressures, customer expectations haven’t dipped. Consumers still want value, fairness and consistency.

So for many businesses, the question isn’t whether to raise prices, but how to do so in a way that remains profitable without alienating loyal customers. Planning the timing and scale of price increases has therefore become essential in maintaining that careful balance.

What the YouGov data means for your customers

YouGov’s poll asked 4,223 UK adults how they think companies should respond to increased production costs.

More than half of respondents (51%) say they would prefer a price increase if it means the product stays the same size. Only 15% are comfortable with shrinkflation, highlighting just how much of a bad rap the phenomenon gets.

The findings point to a clear preference for transparency. Customers would rather be told the truth than feel duped, and clear explanations about rising costs can make the difference between a frustrated customer and one who stays loyal to the brand.

Smaller firms, in particular, often rely heavily on customer relationships, and the data shows that honesty, even when it’s bad news, can help preserve those relationships.

How to raise prices without losing customers

If you need to raise prices, the first step is to figure out where expenses have increased, how margins are affected, and what level of price adjustment is actually needed.

Equally important is avoiding the tactics customers dislike. Shrinkflation may seem like a quick fix, but it ruins trust and leaves a bad taste with regulars who will notice slight changes in portion size or ingredient quality.

Likewise, dynamic or surge pricing feels unpredictable. Understandably, this won’t sit right with customers who are also feeling the cost-of-living pinch. Instead, keep your products consistent and explain honestly why prices need to change.

When communicating the rise, be upfront. Outline the cause and reassure customers that quality and value are your priorities. Many customers are more understanding than businesses expect, as long as they don’t feel misled.

Once the increase is in place, monitor feedback. Look at sales patterns, social media, and review sites. If something isn’t landing well, adjust accordingly.

Ultimately, transparency is the safest bet. Well-explained price rises both preserve trust and allow businesses to navigate tough economic conditions.

Learn more about the best pricing strategies to employ in your business in our complete guide, updated for 2026.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

UK businesses brace for job cuts and hiring freezes as tax concerns mount

Almost four in ten business owners expect to make redundancies over the next 12 months, a new report has found.

Among business owners, tensions are high in the run-up to the Autumn Budget, according to a new report.

The survey of hundreds of company owners reveals that almost four in ten expect to have to make redundancies over the next 12 months, to cushion the possible financial blow of further tax rises.

The widespread unease across UK business owners was partly triggered by last year’s Autumn Budget, which increased employer National Insurance rates, leading to hiring slowdowns and tighter margins.

Understandably, business owners are waiting in anticipation for this year’s changes. Will the 2025 Budget have the same bleak impact, or offer some much-needed relief?

Redundancies on the horizon

S&W’s The BOSS (Business Owners Sentiment Survey) report surveyed 500 UK business owners with turnovers of over £5m.

The report found that 37% of business owners expect to make redundancies and 39% foresee a hiring freeze, reflecting an ongoing crisis of confidence as businesses struggle to bounce back a year on from last year’s Autumn’s Budget.

Chancellor Rachel Reeve’s 2024 financial statement saw tightened fiscal policy, which raised employment costs. Notably, increased employer NICs have impacted businesses UK-wide, with sectors such as retail and hospitality facing additional strain.

Toby Tallon, Tax Partner at S&W, said the research sent a clear message to the Chancellor ahead of the November 26 Budget. “Further tax rises on risk-takers and wealth creators could drive more of the UK’s most successful businesses and owners out of the country.”

Business owners eye overseas moves

Confidence among UK business owners has dipped so sharply that many are now considering leaving the country entirely. The report shows that 41% of respondents would think about moving their operations abroad if November’s Budget bears more bad news.

Several proposed changes are fuelling thoughts of a mass exodus. Around 40% of business owners cite the proposed extension of inheritance tax to pensions from April 2027, while 42% point to impending cuts in business property relief and agricultural relief.

Together, these shifting policies have many entrepreneurs questioning whether the UK still offers a stable, competitive environment for growth.

For those already navigating high costs, tighter margins and ongoing economic uncertainty, the threat of further tax rises makes relocation a realistic survival move, rather than a dramatic last resort.

What’s causing uncertainty among business owners?

The drop in confidence among UK employers can largely be traced back to recent tax policy changes. This, combined with rising operational costs, supply chain pressures, higher wage expectations and ongoing skills shortages, makes long-term planning increasingly difficult.

These pressures are already visible across the country, with insolvency levels continuing to climb. Hiring stalls are now also spreading beyond sectors like retail and hospitality, to impact industries like communications and healthcare.

And with so many businesses on the brink, industry groups are urging the Chancellor to deliver a pro-growth, pro-enterprise Budget. They argue that stability, supportive tax policy and targeted relief can help restore confidence, avoid redundancies and ensure the UK remains a habitable environment for SMEs.

“[In this month’s Budget] we need bold policies that give entrepreneurs confidence and keep Britain open for business while staying fiscally responsible”, Tallon stresses.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

Why has the Employment Rights Bill stalled?

The raft of reforms has been sent back to the Government, meaning employers will need to wait for clarity on major updates to employment law.

Last week, the landmark Employment Rights Bill continued its journey through Parliament after the House of Commons rejected all the amendments proposed by the House of Lords.

These contested amendments included proposals on day-one unfair dismissal rights, reforms to zero-hour contracts, and trade union rules – issues that employers have been watching closely because they could directly affect hiring practices in the UK.

Now that the Bill remains in parliament, business owners are once again waiting for clarity on when these laws will take effect and what the final requirements will be.

What just happened in Parliament?

The Employment Rights Bill is still progressing through Parliament, but last Wednesday the Commons rejected several amendments proposed by the Lords which would have significantly watered down the Bill. 

As outlined in our Employment Rights Bill timeline, by 2027, the previous iteration of the Bill would have made it mandatory for employers to guarantee workers on zero-hour contracts more predictable hours. Employees would also be able to take their bosses to tribunal for unfair dismissal from their first day of employment. 

But on October 28th, the Lords voted to amend these proposals, and insisted on a six-month qualifying period for unfair dismissal protections instead.

The Lords also voted to introduce amendments to the move to automatically sign up trade union members to pay a political levy, and voted to maintain the current 50% turnout requirement for an industrial action ballot among trade union members.

As the Commons rejected all of the Lords amendments, the entire bill has now entered a game of ‘parliamentary ping pong’, which, funnily enough, is the technical term. 

Why does it matter for small employers?

The Employment Rights Bill had been lauded as a ‘once in a generation’ opportunity to overhaul working policies in the UK. In September, analysis by a leading thinktank revealed that the Bill would lead to greater protections for more than a million workers.

But, while it offered a host of measures to make work fairer, safer, and better paid for workers, employers have been watching closely due to the impact it would have on HR.

SMEs in particular have been anticipating making changes to contracts, policies, and onboarding processes to remain compliant with the expected changes to employment law as they are introduced in the upcoming years. 

Charlie O’Brien, Head of People at Breathe HR, said the delays made it difficult for employers seeking clarity on the future of hiring. “While the Bill has the potential to strengthen workplace protections, this ongoing limbo creates real challenges for small businesses and HR teams already grappling with myriad pressures”, said O’Brien.

“Until the political wrangling ends and the final shape of the law is confirmed, employers and HRs are left in the dark – unable to plan, invest, or prepare with confidence.”

If the Bill were successfully passed, employers would need to make accommodations for flexible working requests, offer zero-hour contract workers predictable hours, and also be prepared for employees to take paternity and unpaid parental leave from day one of the job.

Of course, these are major changes to how we work. Most employers would have already begun working towards these changes, and are now left in the lurch. 

Will the Employment Rights Bill go ahead?

In a bid to protect employers, the Lords turned down the measures they felt were too burdensome on SMEs. Yet in doing so, there is now a lack of clarity on where bosses stand. 

The Bill will return to the Lords this Friday for further deliberation, where peers will reconsider. If they can agree, then Royal Assent could still be achieved this month. But if they struggle to reach an agreement, bosses might face confusion into and after Christmas.

The Bill will not become law until the final wording by both Houses has been agreed. In this period of uncertainty, we’d recommend employers monitor any updates closely until the Government can call time on its game of ping-pong.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

Robot waiter? I want a server with a soul

In his new bi-monthly column, F&B expert Matt Harris serves up food for thought (with plenty of takeaways advice) from the inhospitable world of hospitality.

It’s all very well talking about the ‘Robot Revolution’ in our kitchens, but are we saving money or losing our soul?

Let’s face it, anyone who works in a UK F&B sector knows all about the ongoing staffing crisis and ever-increasing wages. And talk of AI, automation, and robotic systems as the Holy Grail for everything from inventory to cooking is everywhere.

I am a man of tradition, it’s true. But even I have to admit that embracing tech is no longer optional. My point is it’s all about where to draw the line.

A robot can pour a pint or flip a burger, but it can’t tell a customer a good joke (or a bad one for that matter) or recommend a wine based on their mood (a crisp white Chablis when they need to feel energised, a calming Valpolicella when they are craving a bit of TLC)?

I can see how automation for the back-of-house — like intelligent stock-taking or payroll — can work. If you have a server running back to the kitchen to hand over a scribbled ticket, or a manager spending Sunday afternoon counting tins of peeled tomatoes, you’re losing money.

Likewise, an automated recipe and costing tool as part of your inventory system will calculate the live profit margin on every dish based on your current supplier prices so it takes the guesswork out of menu pricing and engineering every time the price of flour or wine goes up.

You can also eliminate manual punch-card data entry, resolve all time disputes instantly, and automate the transfer of working hours to your payroll software using a mobile-friendly POS that allows staff to clock in and out digitally.

But automation that replaces the front-of-house human interaction is a terrible move. The soul of hospitality is in the people, not the processors.

Don’t trade a great staff member for a touch-screen kiosk (part of the reason I hate shopping at Sainsbury’s) or a sommelier who waxes lyrical about Pinot Noir for a wine vending machine. And don’t get me started on Enomatic wine dispensers…

Here’s my takeaway. Use tech to get the admin out of the way. And let your humans be hospitable. As for an Enomatic? I’d rather have an enema.

Matt harris POTG
Matt Harris - Founder of Planet of the Grapes

Matt started his Food & Beverage journey aged 19 working at Thresher's in Brixton. With a WSET diploma in wine and spirits under his belt, he went on to establish wine merchants Planet of the Grapes in 2004. Now - at the ripe old age of 52 - Matt's empire includes multiple venues around London including bars in Leadenhall Market and East Dulwich as well as restaurant Fox Fine Wines & Spirits at London Wall.

Planet of the Grapes
This content is contributed by a guest author. Startups.co.uk / MVF does not endorse or take responsibility for any views, advice, analysis or claims made within this post.
Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

Amazon cuts 14,000 jobs: is culture a valid reason to layoff employees?

Amazon has announced plans to lay off 14,000 of its global staff, but CEO Andy Jassy cites company culture for the move, rather than finances or AI.

In yet another wave of mass layoffs, tech giant Amazon has recently announced its plans to cut 4,000 of its global workforce.

However, the company’s rationale behind this significant move has caught the attention of the business world. CEO Andy Jassy says the decision isn’t because of finance or artificial intelligence (AI) — but company culture

But given the company’s highly publicised positive workplace environment, the move begs the question about whether using culture as a reason for redundancies is fair — or if it’s only going to land businesses in hot water legally. 

Amazon claims redundancies are because of “culture”

According to CNN, the company’s announcement wasn’t due to cost-cutting or AI technology. Instead, it was around organisational culture.

Speaking on Thursday’s earnings call, Jassy said that the company’s current number of employees can “weaken the ownership of those that you have who are doing the actual work”, leading to a slowdown in leadership. 

“We are committed to operating like the world’s largest startup, and…that means removing layers,” he continued.

However, just two days before, Amazon announced that its organisational changes were more about staying “nimble” in preparation for AI advancements. 

Amazon’s latest revelation comes in the wake of mass layoffs and the “cut-throat” culture in tech companies this year. The announcement comes nine months after Meta revealed plans to cut 5% of its workforce, specifically targeting roles the company believed were underperforming.

“Culture” cuts put Amazon’s ethos in the spotlight

This is far from the first time Amazon has announced mass layoffs.

However, its latest decision to cut employees to improve its culture casts a new light on the company’s long-standing reputation for its high-pressure and results-driven workplace.

This is reflected in the company’s global staff turnover, which, according to The Morning Star, is at 150% — meaning the number of employees leaving the company is higher than the total number of employees.

Many people point to the tech giant’s alleged toxic culture for this high number.

It was reported that some employees have suspected that the company’s new return to office (RTO) mandate — which requires staff to work from the office five days a week — is part of a quiet firing plan. This includes managers reportedly being instructed to assign lower performance ratings to employees who don’t comply with this policy.

Amazon layoffs: lessons for small businesses?

Sometimes, letting people go is unavoidable, but cutting staff over “culture” can backfire. It can harm morale, lead to lower employee engagement, and risk reputational damage. 

It can also lead to serious legal issues, as terminating employees for vague cultural reasons can lead to employment tribunals for unfair dismissal or discrimination.

Ultimately, small businesses should only consider redundancies when there’s a clear and objective reason for reducing staff, such as financial strain, operational changes, or just terminating roles that are no longer needed. 

However, Jassy’s comments suggested the layoffs were aimed at streamlining operations, that a larger workforce and excessive layers can “weaken the ownership” of employees doing the actual work and “slow down” the leadership team.

Whilst UK SMEs operate on a vastly different scale, the Amazon situation offers a critical takeaway: clarity and efficiency in team structures are essential for growth.

For small businesses, the risk isn’t about having too many layers, but ensuring every hire has a clear, valuable role and the authority to execute it effectively.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

Linkedin list stirs debate over what makes a “startup”

LinkedIn’s 2025 Top Startups list highlights London’s fast-growing companies, but critics argue that many of them don’t fit the definition.

Last week, professional networking platform LinkedIn unveiled its “Top Startups” lists for 2025, one of which showcased the most promising and fastest-growing ventures in London.

However, this year’s lineup raised a few eyebrows on the platform. Some users flocked to the comments to argue that the companies on LinkedIn’s list are not true  “startups”, but already seasoned enterprises in the industry.

Whether a company qualifies as a startup or not depends on who you ask — and that’s exactly why LinkedIn’s latest list sparked so much debate. So what makes a startup in 2025?

What are LinkedIn’s Top Startups lists?

Every year since 2017, LinkedIn has released multiple “Top Startups” lists, offering an annual ranking of emerging companies that are disrupting industries, growing rapidly, and attracting top talent.

Each list uses real data from the platform — covering metrics such as employee growth, jobseeker interest, and engagement — to rank the fastest-growing and most promising businesses on the platform.

For London, this year’s list featured prominent names across different industries, including ElevenLabs, Allica Bank, Connectd, Swap, and Fuse Energy.

The overall UK list also named multiple Startups 100 Index alumni as rising stars, including this year’s winner Lottie, as well as Sona and MAGIC AI.

Critics say LinkedIn’s “startups” are too big to count

LinkedIn’s methodology for its 2025 list measures startups based on four pillars — employment growth, engagement, job interest, and attraction of top talent.

Interestingly, this judging process appears to define the most successful startups as companies that are growing and hiring quickly. 

But critics argue that, by favouring companies that have invested heavily in talent acquisition, this means the platform is featuring listees that are well-established companies — not startups.

“A startup is less than 10 staff and just getting funding. These are medium-sized businesses,” one user wrote. “LinkedIn doesn’t seem to know what startups really are.”

Another founder and CEO commented: “These are established companies in the tech sector. Not startups. Congrats to them all, but I think the selection process guidelines missed the mark.”

What defines a Startup in 2025?

Many of us might think we know what the average startup business should look like. But there aren’t any specific rules for what defines a startup, or even for when it officially becomes an established limited company.

Experts point to factors such as an early-stage business plan, a small team, and still developing a product-market fit as things that make up a startup. Meanwhile, Digest Pro cites other factors, including a lack of growth vision and an absent company culture.

Some commenters are on the same page, with one defining the term as a company “often under 10 people, navigating the first rounds of funding, and shaping its identity”. 

By this thinking, the commenters seem to be arguing that the companies featured on LinkedIn’s list are instead scale-ups. Scale-ups can be described as ventures that have moved beyond the startup phase to achieve rapid growth in both revenue and headcount.

In the Startups 100 Index, we have our own criteria to define eligibility. Leaning toward the early-stage nature of startups, our entrants must simply have formed in the last five years, which can occasionally result in spin-outs and scale-ups making the list. 

Clearly, “startup” isn’t a one-size-fits-all label. While age, size, and funding stage give some guidance, a lot of it comes down to perspective. And if a company still feels it’s finding its feet, it’s perhaps up to its leaders, not outsiders, to decide whether it’s ‘fully-fledged’.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

UK SMEs given free tools to help close AI skills gap

The UK government has unveiled the free tools and guidance to help small businesses and sole traders safely adopt AI.

Last week, Skills England launched a set of free tools to help businesses adopt AI. It’s part of a broader effort to close a growing skills gap with the technology, and reportedly has the potential to unlock up to £400bn in growth over the next five years.

Sole traders are particularly well placed to benefit. These tools could help them work more efficiently and productively without the need to hire additional staff.

Our own research suggests many small businesses are feeling pressure to adopt AI tools. With concerns growing around the negative impact of too-hasty adoption, it’s hoped the Skills England guidance will help SMEs to take full advantage of the technology.

What support is available for small businesses?

Skills England has introduced three new resources for small businesses: the AI Skills Framework, the AI Adoption Pathway, and an employer checklist. Together, they offer SMEs access to AI training programmes, guidance, case studies, and funding options.

The tools were developed by Dr Nisreen Ameen at Royal Holloway, University of London, in partnership with Skills England, which is run by the Department for Education.

Looking at the government’s AI Opportunities Action Plan, the resources are closely aligned to help small businesses navigate AI safely while developing skills which may be lacking. The same plan estimates that AI could boost the UK economy by up to £400bn by 2030.

The resources can be particularly helpful for sole traders and micro-businesses. The report highlights that many freelancers and small employers are already using AI, but without proper training, which can lead to issues with quality control and originality. These new tools are designed to fill that gap and provide clear, practical guidance.

How should you use the free tools?

The government’s AI resources are designed intentionally for non-specialists, so you don’t need a whole data science team to make them useful. There are multiple use cases.

For example, a small café struggling with rota scheduling might benefit from using AI tools to plan shifts more efficiently. Or a sole trader, who’s both running an online boutique and trying to keep on top of marketing, might use AI to view analytics data from social media.

For service-based freelancers, the tools can also help with communication challenges. A coach or consultant, for example, might build an AI chatbot to answer customer FAQs. Or, if they are looking to expand, to write job descriptions for candidates.

There is a caveat to these applications, though. Leaders must ensure their enthusiasm for AI does not cause ‘enshittification’. The process refers to when a tech platform attempts to optimise for efficiency, resulting in a poorer experience for the user. It has since broadened to include any product or service that is worsened in an attempt to maximise profit.

Research indicates many SMEs feel they have no choice but to adopt AI. At the same time, it’s important to go at your own pace, something the tools can help companies with.

What steps should businesses take next?

Entrepreneurs can visit the official Skills England site to bookmark the free resources.

The goal isn’t to adopt AI everywhere all at once. Remember to start small, pick one process to experiment with, such as automating marketing emails, generating invoices, or improving scheduling, to get used to the process of automation. Otherwise, the technical learning curve might make things more complicated instead of easing the load.

These tools are a great opportunity for businesses to develop the confidence to work smarter, not harder, and to stay competitive in a climate where tech adoption can increasingly feel like a non-negotiable.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

LinkedIn can start using your posts for AI training from this week

Your LinkedIn posts might be being used to train AI. Here's how to opt out.

This week, LinkedIn has begun using member profiles, posts, and resumes to train its AI models, marking a meaningful shift in how the platform handles content.

For those building a personal or business brand, this is important. Your insights, opinions, and experiences may now be used by LinkedIn behind the scenes to power its AI tools, without you having actively opted in.

Here’s what you need to know about how LinkedIn may be using your posts and how small businesses, sole traders, and entrepreneurs can respond.

What LinkedIn is doing with your posts

LinkedIn first announced its new AI plans back in September 2025. Under the updated terms, LinkedIn will now scrape both public and non-public posts, profile data, engagement metrics, and possibly multimedia content to feed its generative AI tools.

The idea is to enhance features such as writing suggestions, analytics, automation tools, and content insight engines.

In addition to your public posts, LinkedIn now also uses some personal data to inform AI, such as job applications, CVs, and your AI usage, and how often you use LinkedIn.

As a subsidiary of Microsoft, LinkedIn’s AI training is part of a wider shift, since its parent company has already introduced AI features, such as Copilot. Similarly, other social media platforms have been pushing similar policies and features.

Strangely, the shift arrives even as LinkedIn has previously said it would penalise AI-generated posts. Platforms seem increasingly focused on developing their AI tools, which makes the question of consent murkier.

While AI and automation might be everywhere now, the stakes feel higher with LinkedIn. It’s a platform people rely on to build their careers, reputation, and income, so debates over content ownership can easily get messy.

How entrepreneurs can protect their content

Understandably, LinkedIn users may feel a little protective of their posts given the site’s 180 flip on AI stance. Your content may help shape the AI tools you’ll one day use. This dynamic complicates content strategy: should you adapt to keep the algorithm happy, or protect your ideas from being mined?

If you’d rather LinkedIn not use your posts to train AI, you can opt out. Fortunately, there’s a setting called “Data for Generative AI Improvement” under Settings, then Data Privacy, where you can toggle off your content being used for generative AI training.

It’s worth noting that opting out only affects data collected after you change the setting, anything LinkedIn has already gathered may still remain in its training datasets.

As LinkedIn’s terms explain, “opting out means that LinkedIn and its affiliates (including Microsoft) won’t use your data to improve models that generate content going forward, but does not affect training that has already taken place.”

If you feel strongly about your content being used at all, you can go a step further and file a Data Processing Objection through LinkedIn’s privacy tools.

While we might be in a new AI era, the internet has always carried risks of imitation. Once you post something online, you surrender a degree of ownership. So, if it’s something you’d rather not see copied like intellectual property or sensitive ideas, keep it off socials for now.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

Visa rule changes to help international students start a business

UK to introduce raft of changes to immigration laws to support entrepreneurship among international students and graduates.

The UK government is set to majorly overhaul its immigration policy this November, with several measures expected to directly affect international students and graduates.

Among the measures, this group will be permitted to become self-employed via the Innovator Founder visa for the first time. This will allow foreign students who attain a degree to establish and run businesses here.

For young entrepreneurs, this is a major opportunity to establish themselves in the UK while nourishing their ideas into viable ventures.

What’s changing with the Innovator Founder visa?

As laid out in the Statement of Changes, from 25 November 2025, international students will be able to transfer directly from their Student visa to the Innovator Founder route upon graduating. This replaces the now-closed Start-up route.

Previously, graduates from overseas would have had to leave the UK, raise at least £50k in investment, and obtain a separate endorsement to apply for the visa, which often discouraged would-be founders.

The updated Innovator Founder visa route will still require applicants to receive an endorsement, but they no longer need to leave the UK or raise £50k to apply, as they can instead do so directly while still at university (provided they have an endorsement from an approved body for an innovative, viable, and scalable business idea).

For universities, startup incubators, and employers, the change is likely to strengthen ties with international graduates who want to translate their existing research and innovation into tangible, profitable initiatives.

In addition, the updated visa will support the UK in attracting world-class talent at a time when competition for skilled workers is intensifying across the world.

What’s changing with the HPI visa?

If the Innovator Founder route isn’t quite the right fit, graduates might also consider the High Potential Individual (HPI) visa, which targets top graduates from leading global universities.

The government has also updated this visa route by doubling the list of eligible institutions, with the change due to come into effect on November 4th. This will widen access for high-performing international grads looking to work or start businesses in the UK.

Both Innovator Founder and HPI changes sit within a broader effort to modernise the UK’s visa framework. And combined, they should make it easier for ambitious graduates to transition smoothly from study to entrepreneurship. But other changes may hinder this.

To caveat, a new 8,000 annual cap will be introduced, which can be both an opportunity and a limitation. While a tighter cap might introduce an air of prestige to the visa route, it also makes things more competitive for those looking to build their careers in the UK.

Applicants will also have less time to debate the decision. In January 2027, the maximum post-study stay will be reduced to 18 months from the current two years.



Will visa changes fuel a new startup boom?

The reforms could give the UK’s startup ecosystem a much-needed lift by helping international graduates stay on to build businesses, while also attracting new entrepreneurial talent from abroad.

It also comes at a time when many small businesses are struggling to recruit internationally. Recent changes to the UK’s Skilled Worker visa have made it harder for firms to hire international talent due to higher salary thresholds and stricter eligibility criteria.

Indeed, changes to English language requirements for economic migration routes are due to come into effect on 8 January 2026. Visa applicants will need to pass an “A Level standard” of English to stay in the country.

While the Innovator Founder and HPI visa routes could introduce flexibility, the picture remains mixed. These changes may support the UK’s goal to remain a global hub for innovation and skilled migration, but tightened rules may deter other applicants.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

Who is the richest guest judge on Dragons’ Den?

With the introduction of guest judges last year, Dragons’ Den has seen some new faces on the show to assess and invest in new businesses. But who is the richest of them all?

Names like Peter Jones, Deborah Meaden, and Theo Paphitis are the ones you’d usually associate with Dragons’ Den – having judged thousands of businesses since the TV program first aired in 2005. 

But in order to spice things up, the show started inviting guest judges into the Den last year to share their insights and bring new energy to the panel.

And just like the richest Dragons on the show, these guest judges started as hopeful entrepreneurs. 

Every one of them has their own business journeys and unique experiences that influence the decisions they make in the Den – helping them see which businesses have true potential, and those that are more likely to flop.

So, who holds the crown as the richest guest Dragon? Here’s who’s ruling the den when it comes to fortune and fame.

Emma Grede (£282 million)

Emma Grede’s entrepreneurial journey started when she was 26, after she co-founded and became CEO of Independent Talent Brand (ITB) – a global talent and influencer marketing agency. Grede exited the company ten years later, when it was acquired by marketing and PR agency Rogers & Cowan for an undisclosed amount.

Since 2016, Grede has co-founded several businesses, including clothing brands Good American and Skims. She has also worked with a handful of household names in co-founding and building these businesses – most notably Kim Kardashian, Khloe Kardashian, Kris Jenner, and Chrissy Teigen.  

According to The Sun, Grede’s net worth is $360m (approximately £282m). 

Now a renowned angel investor, Grede first appeared on Dragons’ Den during its 21st season in early 2024. During her time on the show, Grede invested £90,000 in seasoning and sauce brand Lumberjaxe in exchange for a 20% equity stake.

Gary Neville (£100 million)

While primarily known for his football career, Gary Neville is also an accomplished businessman, with an empire of companies in hospitality, property development, media, and education. 

But even before retiring from football in 2011, Neville had a non-stop portfolio of businesses. His most successful ventures include GG Hospitality, Hotel Football, Relentless Developments, Buzz 16, and Salford City FC.

Despite a financial setback in 2022 – in which his Hotel Football business faced a pre-tax loss of £630,158 – Neville’s net worth was reported to be between £70 and £100m

The first guest judge to appear on Dragons’ Den, Neville joined the show during its 21st season. Neville invested in two companies during this time – £100,000 in a joint deal with Sara Davies (£50,00 each) for 5% equity in sports recovery brand Myomaster, and £10,000 for a 5% share in food company Full Power Cacao.


Joe Wicks (£55 million)

Known as “The Body Coach”, Joe Wicks first came into the spotlight by sharing 15-second recipe videos on social media. He later grew his health and fitness brand on Instagram and YouTube where he has since garnered five million followers and 2.89 million subscribers, respectively.

In 2012, Wicks launched his Body Coach business – a subscription-based fitness app that offers personalised home workouts and healthy meal plans. According to The Body Coach website, the company has had over 600,000 clients in the last ten years.

The success of his business, plus social media fame, has led Wicks to gain a net worth of £55m

Wicks appeared alongside the regular Dragons on the show’s 22nd season in January 2025. Having been moved to tears by BodyXcore founder Joseph Keegan’s emotional business pitch, Wicks invested £35,000 in the company for a 12.5% stake, alongside Peter Jones and Touker Suleyman. 

Trinny Woodall (£54 million)

Trinny Woodall quickly became a renowned name in the fashion industry when she launched her first TV show – What Not To Wear – in 2001, alongside co-host Susannah Constantine. 

Woodall later took her fashion and beauty expertise to the business world when she founded her Trinny London cosmetics brand in 2017, which currently has a business valuation of £180m, according to Metro.

Understanding the loneliness and isolation that come with starting a business, Woodall launched her “Thriving in Business” course last year, offering bite-sized lessons on the essential parts of running a business, including securing investment, finding the right business idea, and effective marketing strategies.

Woodall’s successes over the years have seen her gain a £54m net worth, and she appeared on the 22nd series of Dragons’ Den. Alongside Deborah Meaden, Woodall jointly invested £50,000 in eco-cleaning brand Seep – which also ranked at 35 for the Startups 100 for 2025 Index – for a 4% stake in the company.

Final thoughts

The continuous popularity of Dragons’ Den – including the many successful businesses that have come from the show – has kept audiences hooked for years, especially with the addition of guest judges to shake things up.

But for businesses, it’s important to remember that money isn’t everything. While a rich investor might seem attractive at first, the right one will bring much more than just funding – they’ll also bring the experience, knowledge, and connections that can take your business further.

In the end, it’s not just about who can invest the most, but who truly believes in your mission and vision, and who can help you make it happen.

Need to find the right investor for your business? Check out our directory of the best UK venture capital funds to find the best fit for you.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

8 social media trends you won’t want to miss in November 2025

Need more social media engagement? We round up the latest trends for November, helping your business reach new people and keep your content fresh.

A new month brings another wave of social media trends for businesses to keep up with.

They may not always make sense, but utilising the latest sounds and structures in your social media marketing can win you a larger following, improved brand awareness, and — most importantly — new customers.

Still, finding exactly what’s trending each week can be a lengthy process, and it can be difficult to keep up with how quickly social media moves.

That’s why we’ve done the digging for you and rounded up eight of the most popular social media trends to level up your marketing game this month.

1. Group 7

Sound: Any

Don’t know what “group 7” is? We don’t blame you.

The popular meme started when musician Sophia James posted her new song “So Unfair” seven times on TikTok. Each post had a slightly different video in an attempt to rake in more views and engagement. 

From there, James arranged her viewers into groups from one to seven. Her seventh video ended up gaining around 75 million views — significantly outperforming the rest — and if people came across it on their feed, they were deemed to be part of “group 7”.

Since then, the term has been used by social media creators to describe an elite or superior group, and businesses have been jumping on the bandwagon to connect with their target audience.

Handily, there’s no specific structure or viral sound for group 7 posts, so it gives brands a bit of creative freedom to put their own spin on the trend. Some businesses have even used the meme as a cheeky put-down to their competitors.

Source: Burger King (X/Twitter)

Source: Argos (TikTok)

2. “Just be yourself”

Sound: Teenage Dirtbag — Wheatus

It’s a simple piece of advice that we’ve heard many times throughout life: “just be yourself”.

Sometimes, though, it doesn’t always work out well. Now, people have taken to TikTok to share their own stories of when that particular piece of advice has backfired — turning it into a trend that’s both funny and painfully relatable.

Businesses have also picked up on the idea too, using the trend to turn it into a fun brand storytelling opportunity. Or, just to connect with followers through humour.

Source: Cozy20s (TikTok)

3. What’s up?

Sound: What’s up? — 4 Non Blondes

Rather than a specific term, phrase, or format, this trend is simply using the song “What’s up?” by 4 Non Blondes in your TikTok videos.

While not a new song — having first been released back in 1993 — this catchy pop rock anthem has recently taken TikTok by storm, with many using it in hopes of generating high views and engagement.

Unsurprisingly, businesses have capitalised on the song’s resurge in popularity as well. Many have taken to the platform and used the sound in their videos to showcase products, fun behind-the-scenes videos, and storytelling clips.

Source: Made By Mitchell (TikTok)

Source: Ridiculously Rich By Alana

4. Unfortunately, I do love…

Sound: Confidence (sped up version) — Ocean Alley

Whether you want to admit it or not, we all have toxic traits that we’re not proud of.

This is something that the “unfortunately, I do love” trend exploits, and TikTok users haven’t been shy in sharing their own guilty pleasures. 

Conveyed through either video or carousel posts, the trend is all about listing the things you secretly love but know might not be good for you — be it binge-watching trashy reality shows, or overspending on new clothes that you don’t need.

The relatability of this trend is what made it so popular on TikTok, and brands have jumped on it to share that with their customers.

Source: Sol de Janeiro (TikTok)

5. Dangerously in love

Sound: Dangerously in love — Beyonce

Social media may feel like a negative place at times. But, sometimes, it’s where people come to shout about the things they love.

This trend is a simple one. A user shares a carousel post, with each slide featuring pictures of what they love, such as their favourite restaurant, food dish, or holiday destination, along with a line from Beyonce’s “Dangerously in Love”. 

For businesses, this presents a huge opportunity to show off your products and connect with your audience by showing what makes the brand special, whether it’s fan-favourite items or hidden gems in your lineup.

Source: The Beauty Crop (TikTok)

6. Betrayal List

Runaway — Kanye West, Pusha T

We all have pet peeves or simple annoyances, which is what the betrayal list is all about.

Taking a similar format to the “unfortunately I love” trend, the betrayal list is exactly what it says on the tin. Someone will either share their serious pet peeves (popular choices include rude people, being ignored, or slow walkers) or take a more fun take with humorous “betrayals” that almost everyone can relate to.

Brands have long used humour on social media to successfully connect with their audiences, and sharing their own “betrayal lists” has become a fun new way for many to show customers they don’t take themselves too seriously.

Source: My Henry (TikTok)

7. Stunning, gorgeous, beautiful

Sound: Stunning, gorgeous, beautiful — Best Boy Benson (TikTok user)

It’s a classic story of internet fame. What started out as a video of a man showing off his German Shepherd dog has quickly turned into the viral sound of the month on TikTok. 

As the original uploader, Best Boy Benson, describes it: “The front? Stunning. The back? Gorgeous? The side? Beautiful. The top? Amazing. The Bottom? Perfect. From Far Away? Glorious. Close Up? Even Better.”

Following the original video’s viral popularity, others used his sound to show off their own furry friends. But the track has now gone beyond pet videos and has been used by businesses to, as you’ve probably guessed, show off their products. B2C brands, take note.

Source: The Finest Fudge Company (TikTok)

8. I’ve got a lot on my plate right now

Sound: Habanera — Georges Bizet

This is a phrase that many people use when they’re either stressed, or when they just have too many things to do at once.

But as fun and silly trends on TikTok go, this one takes the phrase too literally, with people piling an empty plate with random objects — whether it be sweet treats, beauty products, jewellery, or just a tray full of cocktails and pints.

While this isn’t exactly a new trend, it’s one that has been revived in the last few weeks, particularly by hair and beauty brands — turning it into a playful marketing tool by creating stacks of their own products to promote to customers.

Source: CeraVe UKI (TikTok)

Trends come and go, but your content can stay ahead. Check out our TikTok for Business guide to discover how to create posts that truly connect with your audience.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

7 dropshipping products to boost your sales this month

With winter and the festive season approaching, here’s a roundup of seven trending items to capitalise on this November.

Now that the clocks have gone back and we’re giving way to shorter days and longer nights, many people are preparing for colder weather, more time indoors, and, of course, the lead-up to Christmas.

And while November is considered to be a gloomy month, it also marks the start of the early festive buzz for shoppers all across the country. 

It’s no time for dropshipping businesses to slow down either. If anything, this is when things start heating up. Shoppers are already starting to browse for gift ideas, eyeing up deals and getting into Christmas mode, so it’s the perfect time to update your products and get ready for the festive rush.

With search data in hand and market trends on our radar, we’ve pulled together seven hot products from leading dropshipping suppliers to watch this November.

1. Dubai chocolate

We know what you’re thinking — wasn’t Dubai chocolate trending back in the summer? But while the popular sweet treat has been blowing up on social media for months, data from Exploding Topics found that it’s made a comeback lately.

Internet search volume for Dubai chocolate in the last month was at 3.4 million, with the number of people searching for and engaging with Dubai chocolate increasing by 3,600%. 

But while there’s still a clear demand for Dubai chocolate, dropshippers must provide a clear ingredient list and allergen information in order to stay compliant with the UK’s Food Standards Agency (FSA). 

The FSA issued a warning in July after it found that some Dubai chocolate products didn’t include this information. You should always ensure that your suppliers are providing full and up-to-date details on these products to protect your brand reputation.

2. Exosome serum

With how harsh cold air can be for the skin, it’s no surprise that people are looking for skincare products that keep their skin comfortable and protected during the chilly season.

Specifically, exosome serum — a product that claims to help boost collagen and elastin production to protect the skin from daily environmental damage — has seen a significant boost in search volume and interest. 

Exploding Topics reported a 12.1K search volume and a +1,967%  uptick in interest. Similarly, our research found that the product had a 1,200 search volume and +518% search interest on Amazon.

Skincare products are regulated under the UK Cosmetic Regulation (UKCR). For dropshippers, this means selling skincare products that are safe for human use.

Under these regulations, you must have a Responsible Person (RP) who ensures this compliance, as well as a Product Information File (PIF) for each product — this should include the product description, manufacturing method, and proof of safety claims.


3. Milky toner

Another skincare product that’s ranking up customer interest is milky toner.

Traditional toner works to remove any leftover dirt, makeup and oil after cleansing. Milky toner does the same, but also supposedly leaves it soft and ready for further serums and moisturisers in a skincare routine.

On Exploding Topics, search volume for milky toner hit 60.5K in the last month, with search interest increasing by +1,267%. 

The product also shows high demand on TikTok, showing a 3,500 search volume and +133% trend — giving dropshippers the prime opportunity to leverage the platform by showcasing the product in creative videos to attract potential buyers.

Remember, as with exosome serum, you will have to comply with the same rules under the UKCR to sell milky toner products legally in the UK.

4. Shoe washing machine bags

With more rain on the horizon, shoes are inevitably going to get dirty, soaked, and splattered with mud. And the frustrating part is that putting your shoes in a washing machine can be risky, as it can ruin delicate materials, mess up the shape, or even cause the colours to fade.

Fortunately, shoe washing machine bags are the answer to these prayers.  They offer protective mesh pouches designed to keep your shoes secure, in turn letting you wash your shoes in the machine without ruining their shape or material.

And it seems shoppers are catching on to their benefits, too. Exploding Topics reports that nearly 10,000 people searched for the product last month.  

Dropshippers can capitalise on this search appetite using search engine optimisation (SEO) by targeting keywords like “shoe washing bag” and “mesh shoe protector”, or even long-tail phrases such as “wash shoes safely in the machine”.

5. Funnel neck coats

With a new season comes new fashion trends, and right now, funnel-neck coats are the “in thing” for the winter months.

Put simply, these are a type of coat or jacket with a high, wide neckline that sits loosely around the neck without folding over (resembling a “funnel” shape) — designed to offer extra coverage and warmth.

On Exploding Topics, search volume for the product has increased to 2.4K, while interest has jumped by +567%. 

Additionally, our own research found that Amazon had the highest search volume for the term, with 4,800 and an increased interest of +23% this month. This was followed by Google, eBay, and TikTok. 

For dropshippers, the surge in demand is a great chance to make the most of social media. Platforms like TikTok, Instagram, and Pinterest are perfect for showcasing funnel-neck coats with styling videos, outfit inspo, or just cosy winter looks.

6. Bubble skirts

Bubble skirts are also popping up in search interest lately.

Adding a playful, voluminous twist to autumn and winter outfits, these skirts are designed with a puffy, rounded shape which are created by gathering or tucking the hem. 

According to data by Exploding Topics, over 90,000 people searched for the term ‘bubble skirt’ in October,  with overall search interest jumping by +490%. 

Startups research also found a significant demand for these garments. Once again, Amazon takes the top spot with the largest search volume of 13,100 and increased interest by +1,026%.

Once again, social media and content marketing can come into play to attract shoppers to your online store. Good use of short videos and outfit reels can show off fun ways to style bubble skirts, give people ideas, and drive people straight to your business.

7. Washing machine cleaners

Nowadays, it’s hard to imagine life without a washing machine. But when was the last time you thought about cleaning the machine itself?

This is something shoppers seem to be considering, as there has been a surge in demand for washing machine cleaners recently. Amazon might be your best bet for sales. Here, search volume for the product was at 43,700, increasing by  +22% in October.

When selling washing machine cleaners, it’s important for dropshipping businesses to follow UK regulations around product safety. Specifically, you must ensure that the products you sell do not pose a danger to customers.

By law, any products you sell must have the UK Conformity Assessed (UKCA) marking to indicate compliance, as well as ingredient disclosure to provide clear information about what’s in the product.

Looking to keep your sales going strong throughout the year? Our guide to the top dropshipping products will help you boost profits and keep your store thriving all year.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

Can an AI call centre save your business time and money?

AI-powered call centres can be powerful tools for boosting your team's efficiency and reducing costs, but there's some critical information you need to know before implementing one.

Salesforce predicts that by 2027, 50% of customer service cases will be resolved by AI. So it’s safe to say that AI’s role in customer service is here to stay. Technology is moving at a rapid pace, and it can be easy for many small business owners to feel like they can’t keep up.

At Startups, we’ve been helping small business owners for over two decades, which is why we’ve put together this simple guide to demystifying AI call centres. We’ll break down how they work, how they can help your business, how to implement one and how to avoid any potential pitfalls.

This might seem like a daunting technological leap for small businesses, but seeing as the PTSN switch off in January 2027 means that all businesses will have to switch to VoIP-based providers anyway, this could be the ideal time for you to start investing in AI for your call centre.

💡Key takeaways

  • AI call centres use machine learning to help handle customer calls and resolve issues automatically, often working alongside human agents rather than replacing them.
  • Common AI tools for call centres include intelligent IVR, chatbots for simple FAQs, automatic call summaries, and sentiment analysis to determine a caller’s emotional tone.
  • While AI can reduce costs and improve efficiency, businesses must consider the potential for ethical bias, and GDPR compliance.
  • Successful implementation involves starting with a limited scope, integrating AI with existing CRM systems, and training staff to use AI tools to assist them.

What is an AI call centre?

While the name might conjure up images of expensive hubs of advanced technology, simply put, an AI call centre just refers to any customer service department that is using AI-based software to help handle calls and resolve issues automatically.

This means that calls could potentially be being handled solely through a virtual agent, but an AI call centre could be defined as a workforce of real customer service agents using AI-powered tools to make their day-to-day more efficient.

AI call centres can mean that calls are being answered round the clock, but without having to pay for staff 24/7. Ideally though, you shouldn’t be replacing your human staff with AI, but using it to enhance your workflow. So it can be a win-win for both you and your staff.

Just keep in mind that AI can’t demonstrate judgement or critical thinking the same way a human can, and it can be prone to biases. Implementation can be costly, and ultimately the lack of human touch could put off your customers or clients.

How AI is transforming the modern call centre

Considering that customer satisfaction statistics show that phone (91%) and live chat (85%) are the preferred methods for customers to reach businesses, it’s crucial that your call centre is the best it can be.

According to LiveAgent, some of the most common reasons for customer dissatisfaction are long wait times, poor issue resolution, and the lack of a personalised service. Considering that even smaller call centres can get hundreds of calls a day, it can seem difficult to resolve these issues.

But with AI, the answers to these problems might be more attainable than you think. These are some of the key tools AI provides for call centres:

Intelligent IVR (Interactive Voice Response)

Even if the name IVR doesn’t stand out to you, we’ve all come across it. It’s the (mostly frustrating) robotic voice you need to navigate when calling a contact centre that lists the various options in a monotone drone.

This has been a bugbear for most customers for years, but thanks to AI, IVR is dramatically improving. No longer the equivalent of a tape recorder, IVR systems can provide real-time responses to callers.

AI-powered IVR uses natural language understanding (NLU), to interpret and comprehend human language, providing a better experience for callers.

Chatbots and virtual assistants

71% of leaders plan on increasing investment in AI chatbots, specifically for customer service. The reason these are so enticing to employers is that they can provide customers with a self-service option and free up agents.

These AI-powered chatbots and assistants can handle basic questions and help resolve simple frequently-asked issues. This means that agents can focus on resolving more sophisticated customer enquiries, and avoid being bogged down in trivial troubleshooting.

Call summaries

You can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can quickly recap the most important information. This can save your staff time and also provide you with actionable insights.

Proactive assistance

Call centre AI is becoming so advanced that some tools can help you stay ahead of the game by predicting customer issues before they call. It does this by analysing trends in frequently occurring support requests, and then preemptively creating suggestions for a solution to the issue.

Intelligent call routing, and triage

Call centres can use AI to more efficiently direct incoming calls to the best destination, whether it’s an agent or a department. Through algorithms, customer calls will be delivered more efficiently to the right place, increasing customer satisfaction.

Sentiment analysis

Using NLU technology, AI can help determine the emotional tone of the caller, and gather that data for analysis. This kind of real-time sentiment analysis can give you a much deeper insight into your customer experience overall, but it can also help agents adapt during a live call with a customer. You can use the data gathered from sentiment analysis to improve your overall workflow.

The pros and cons of using AI in call centres

If you’re considering implementing AI in your small business call centre, these are the pros and cons you should think about before pulling the virtual trigger:

What are the pros?

There’s undeniably a lot of benefit to a small business owner, including:

Improved customer satisfaction

AI can help provide a more personalised, and efficient, experience for your callers. By using AI in your call centre workflow, you can have a more sophisticated quality assurance process, and a better call quality means happier customers.

Assistance day or night 

Using a virtual agent means that all calls will be answered, at any time. Using AI can help you direct your incoming calls much faster and more efficiently, so not only does every call get answered 24/7, you can be assured it will go exactly where it needs to.

Help your human agents be more productive

Ideally, AI should be helping to enhance your human staff, not replace them. But by providing predictive solutions and real-time analysis, your human agents can be freed up to provide more complex and well-considered advice.

Cost reduction

In the long run, AI call centres could potentially save on running costs thanks to a reduced reliance on staffing needs.

Scalability

AI can help your startup expand much faster than was previously attainable for business owners, especially by using virtual agents to resolve customer queries when your normal staff isn’t available.

Enhanced analysis and insights

AI-powered analysis can give you a deep and sophisticated look at your data, such as being able to track your average call handling time. You can leverage these insights into an improved workflow.

What are the cons?

It’s important to keep in mind that it’s not all positive. There are some issues which might make AI less suitable for your operation, such as:

Initial costs

It’s important for business owners to keep in mind that the initial setup costs for AI call centres can be steep. An AI-suite of tools can be far more expensive for a small business than a standard business phone system.

Ethical issues 

AI is far from infallible, and it’s been shown that AI-learning can be prone to biases around gender and race. When relying on AI chatbots, you need to be extremely careful around responses and information that could be construed as discriminatory.

Lack of a personal touch 

Relying too heavily on machine learning and automated processes can be alienating to callers. More sophisticated automation is still automation nonetheless. This is why you need to balance a human workforce with AI, as a customer’s preference will always be to deal with a flesh and blood person over a virtual agent.

Increased security concerns

While AI can help strengthen your business cybersecurity, using technology that relies on collecting and analysing your customer’s information can be fraught with potential danger. You will need to be incredibly strict and diligent with privacy concerns around data, and ensure you are achieving GDPR compliance.

How to integrate AI into your customer service

If you want to implement an AI call centre into your own operation. you should consider these four simple steps to ensure success:

1. Set goals and metrics before you begin 

To make sure you get a positive result from your AI call centre, you should use SMART (Specific, Measurable, Achieveable, Relevant, Time-Bound) goals to determine what exactly you want to achieve by adopting AI. Once your AI call centre is up and running, make sure to continuously monitor the results to see which changes or improvements need to be made.

2. Be realistic, make it manageable

Don’t start too ambitiously, you should make sure you start out with a limited scope before expanding. Slow and steady wins the AI race, so you should begin by implementing a handful of tools into your workflow, and attempt a trial run before expanding it into your full workflow.

3. Ensure you can connect your AI tools into your existing workflow 

You will to need to make sure the AI tools you intend on using will smoothly fit into your existing workflow, rather than being hampered by it. Make sure your AI suite will be able to work alongside your business’s CRM system, for example.

It’s worth nothing that the best call centre phone systems will have specific contact centre plans, that will come loaded with AI tools. If you’re already using a business phone system provider like RingCentral or Vonage, then you should investigate the contact centre plans.

4. Train your staff, don’t replace them 

According to Hubspot, 54% of leaders believe the best option for resolving complex customer support requests is a human assisted with AI. This means training your current agents to use your AI-based system, which can take time to implement. So, ensure you have taken the time to design an effective training programme for your staff. Your AI tools should help, not hinder them.

So start off small, make sure it fits into your current business structure, train your staff fully, and then measure the success of your AI-powered call centre.

Summary: is an AI call centre right for your business?

Once thought to be only the domain of advanced businesses, AI call centres can now be realistically achieved by small business owners as well. When implemented correctly, AI call centres can increase your efficiency, streamline your workflow, and boost your customer satisfaction.

Just remember, the human touch is key. AI should be seen as a method of enhancing your current staff, not a replacement. By adopting tools like automated customer support, it means that you and your staff can stay competitive and keep customers happy.

Written by:
Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.

The UK’s new digital ID cards – a guide to “Brit Card” compliance for SMEs

A new digital ID system is coming to the UK, and is set to change how businesses verify identity and the right to work. Here’s what you should expect, and how to prepare.

In September, Prime Minister Keir Starmer announced plans to introduce the “Brit Card” – a digital identity credential for UK citizens to prove their identity (e.g. name, date of birth, residency status, etc) via a smartphone app.

The scheme was proposed to tackle illegal working and immigration abuses, while making it easier for people to access the services they are entitled to.

For businesses, this is set to significantly change the recruitment process, particularly with how they run right-to-work checks and onboarding systems.

And while the digital ID scheme promises to streamline the hiring process, the transition will understandably be daunting for businesses – especially with new systems, training, and compliance to get to grips with.

Below, we’ll break down what the new digital IDs are, how they will impact business operations, and the steps you can take to prepare your team and stay compliant.

💡Key takeaways

  • The UK digital ID (or “the Brit Card”) is a government-proposed scheme for UK citizens to prove their identity – expected to roll out no later than August 2029.
  • The government introduced the digital ID system to tackle illegal working and make it easier for UK citizens to access certain services.
  • For employers, digital IDs will be mandatory to carry out right-to-work checks.
  • Digital IDs are expected to speed up the verification and onboarding process, but there’s the risk of exclusion, privacy issues, and delays in hiring overseas workers.
  • To prepare for the change, businesses should stay up-to-date with government guidance, update their HR systems, and train their staff early.

What is a UK Digital ID?

The UK’s digital ID (also known as the “Brit Card”) is a proposed scheme that would allow citizens to prove their identity through a smartphone app.

If the plans go ahead, digital IDs will be issued free of charge to those with the legal right to live and/or work in the UK (e.g. UK/Irish citizens, those with settled or pre-settled status, visas, etc.).

The government’s press release states that the scheme was introduced to “help combat illegal working”, preventing those living in the UK illegally from getting work. According to reported statistics, illegal working arrests have increased by 51% in the last 12 months, leading up to July 2025.

It also added that the digital ID cards will make it easier for legal citizens to use government services, including driving licenses, childcare, and welfare.

When will it come into place?

The digital ID will be rolled out for right-to-work checks by the end of the current parliament, which is expected to be no later than August 2029.

However, the government has already introduced digital identification systems in other areas of running a business.

Most notably, from November 2025, it will be mandatory for new directors and people with significant control (PSCs) to verify their identity before incorporating a limited company through Companies House.

How will digital ID verification work in practice?

As part of this scheme, digital IDs will be mandatory for right-to-work checks.

This means that employers will need to check a candidate’s Brit Card before hiring, with each check automatically logged and shared with the Home Office. This would allow the government to monitor compliance and ensure businesses are following the rules.

Here’s a quick breakdown of the likely scenario:

  • Onboarding stage: when a candidate accepts the job offer, the employer will ask them to verify their identity and right to work using their Brit Card instead of physical documents (e.g. passports).
  • Digital verification: the employer uses a secure verification app or portal (linked to the Home Office or government system) to scan or request the candidate’s digital ID details. The system will then confirm whether they have the legal right to work in the UK.
  • Automatic record creation: once the check is done, a digital record of the verification is automatically created and shared with the Home Office – acting as proof that the employer completed the right-to-work check correctly.
  • Compliance tracking: the Home Office can then use those records to monitor compliance, such as ensuring businesses are hiring legally and carrying out all necessary checks.

Beyond employment, digital IDs would most likely be needed to open a business bank account through the “Know Your Customer” (KYC) processes, or to access financial services that require identity verification, such as applying for a business loan.

How will the new ID cards impact small businesses?

For small businesses, the Brit Card could be a bit of a mixed bag.

On the one hand, it’s designed to make verifying an employee’s right to work faster and more secure, but there are likely to be challenges coming along, too. 

Here are the ways they can impact a business:

  • Faster right-to-work checks: employers will be able to confirm an employee’s identity and right to work instantly through the digital system, in turn cutting down on admin time and the need to handle or store physical documents.
  • More admin at first: while the process is meant to be more speedy, small businesses might first need to update their hiring processes and train their human resources (HR) team to use the new verification process.
  • Tech and system updates: employers may need to get new HR software or integrate their existing systems with the government’s verification platform – a significant challenge for businesses with limited IT support.
  • Hiring delays: if the Brit Card becomes the only accepted form of ID, businesses might face delays hiring overseas, temporary, or seasonal workers who haven’t yet been issued one – a particular problem for industries like healthcare, construction, and hospitality.
  • Connectivity issues: the reliance on digital technology means that if the government’s platform crashes or has a technical problem, SMEs will likely struggle to onboard staff quickly.
  • Uncertainty for existing employees: it hasn’t been clarified whether this new process will apply to existing employees through a retroactive check, or just for new workers.

How should small businesses prepare for UK digital ID checks?

The new digital ID might seem like a long way off. However, it’s still important for small businesses to prepare so that they can avoid surprises or last-minute headaches, as well as remain compliant when the scheme launches.

1. Understand the requirements

The Brit Cards might not yet be enforced, but as the expected rollout comes closer, you should keep up to date with government guidance and right-to-work checks. 

It’s also important to note that not all roles require a right-to-work check. For example:

  • Self-employed contractors: as sole traders and self-employed individuals are responsible for their own taxes and National Insurance Contributions (NICs), they do not need a right-to-work check.
  • Volunteers and unpaid workers: volunteers or those doing work experience without pay do not require verification, unless they are a voluntary worker (someone who is under an employment contract).
  • Advisory/non-employed roles: consultants or board members who are not formally employed by the company, and are paid through invoices rather than a payroll.

2. Update your systems and tools

Make sure that your current HR or payroll software can handle digital verification. You might find that the software you have now may need updates or integrations to handle the new verification process, so it’s worth checking early.

It’s also a good idea to explore the verification platforms approved by the government. This will help you to figure out which ones work best for your business, and how they’ll fit into your existing workflow.

3. Train your staff

It’s crucial that your HR team are up to speed, so you should make sure that anyone involved in hiring or onboarding knows how to use the new digital ID system and understands the steps for verifying a candidate’s identity.

You should also keep the General Data Protection Regulation (GDPR) in mind by training staff on data privacy and handling sensitive information safely with this new system. That way, you’ll avoid mistakes later and make the whole process smoother when the Brit Card becomes a part of the hiring process. 

The future of work in the UK: a digital-first approach

While the digital ID is likely to cause some commotion for business operations, it could also make identity and right-to-work checks faster and more secure in the long run.

For many employers, the idea of shifting from physical documents to a digital-only system might feel like yet another admin change to deal with. 

But once the dust settles, digital IDs have the potential to simplify hiring, remove paperwork, and reduce the back-and-forth process that slows down onboarding. This is especially useful for remote or hybrid working roles, where it can be difficult to verify documents in-person. 

Moreover, as digital IDs can reduce document forgery and manual errors, businesses may feel more confident in the legitimacy of their new hires.

Still, like any major change, there are two sides to the story. 

Digital IDs may bring obvious benefits, but they also raise valid concerns around accessibility (e.g. for older workers or those without a smartphone) and the impact of hiring overseas workers who don’t yet have one, especially as they’re expected to become mandatory for hiring new employees.

And it’s impossible to ignore the privacy and security concerns as well. Because the digital ID holds personal details (e.g. name, date of birth, residency status), there are risks around data breaches, misuse, or over-centralisation of data. 

Alan Woodward, a professor and cybersecurity expert at the University of Surrey, told The Guardian: “[the digital ID] is painting a huge target on something to say ‘come hack me’”.

Conclusion

The UK’s move towards a digital ID system marks a big shift in how identity and right-to-work checks will be handled – reshaping hiring, onboarding, and compliance for years to come.

And while this transition may feel daunting for small businesses – especially with the extra training, tech changes, and early admin involved – the long-term gains could be worth it.

That being said, the rollout won’t be without its challenges. Businesses will need to plan ahead, offer support to workers who may struggle with digital access, and be aware of data privacy risks.

The solution is simple: stay informed and start preparing early. Those who adapt over time will find the change much easier, and may even benefit from it sooner than expected. 

Getting prepared now will help small businesses ensure they’re not just keeping up, but also using this change to their advantage. 

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Having worked in a startup environment first-hand as a Content Manager, Emily specialises in content around organisational culture - helping SMEs build strong, people-first workplaces that stay true to their core values. She also holds an MSc in Digital Marketing and Analytics, giving her the knowledge and skills to create a diverse range of creative and technical content. Aside from her expertise in company culture, her news articles breaks down the big issues in the small business world, making sure our SME audience stays informed and ready for whatever’s next. With a genuine passion for helping small businesses grow, Emily is all about making complex topics accessible and creating content that can help make a difference.
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