Visa rule changes to help international students start a business UK to introduce raft of changes to immigration laws to support entrepreneurship among international students and graduates. Written by Helena Young Published on 3 November 2025 The UK government is set to majorly overhaul its immigration policy this November, with several measures expected to directly affect international students and graduates.Among the measures, this group will be permitted to become self-employed via the Innovator Founder visa for the first time. This will allow foreign students who attain a degree to establish and run businesses here.For young entrepreneurs, this is a major opportunity to establish themselves in the UK while nourishing their ideas into viable ventures.What’s changing with the Innovator Founder visa?As laid out in the Statement of Changes, from 25 November 2025, international students will be able to transfer directly from their Student visa to the Innovator Founder route upon graduating. This replaces the now-closed Start-up route.Previously, graduates from overseas would have had to leave the UK, raise at least £50k in investment, and obtain a separate endorsement to apply for the visa, which often discouraged would-be founders.The updated Innovator Founder visa route will still require applicants to receive an endorsement, but they no longer need to leave the UK or raise £50k to apply, as they can instead do so directly while still at university (provided they have an endorsement from an approved body for an innovative, viable, and scalable business idea).For universities, startup incubators, and employers, the change is likely to strengthen ties with international graduates who want to translate their existing research and innovation into tangible, profitable initiatives.In addition, the updated visa will support the UK in attracting world-class talent at a time when competition for skilled workers is intensifying across the world.What’s changing with the HPI visa?If the Innovator Founder route isn’t quite the right fit, graduates might also consider the High Potential Individual (HPI) visa, which targets top graduates from leading global universities.The government has also updated this visa route by doubling the list of eligible institutions, with the change due to come into effect on November 4th. This will widen access for high-performing international grads looking to work or start businesses in the UK.Both Innovator Founder and HPI changes sit within a broader effort to modernise the UK’s visa framework. And combined, they should make it easier for ambitious graduates to transition smoothly from study to entrepreneurship. But other changes may hinder this.To caveat, a new 8,000 annual cap will be introduced, which can be both an opportunity and a limitation. While a tighter cap might introduce an air of prestige to the visa route, it also makes things more competitive for those looking to build their careers in the UK.Applicants will also have less time to debate the decision. In January 2027, the maximum post-study stay will be reduced to 18 months from the current two years. Will visa changes fuel a new startup boom?The reforms could give the UK’s startup ecosystem a much-needed lift by helping international graduates stay on to build businesses, while also attracting new entrepreneurial talent from abroad.It also comes at a time when many small businesses are struggling to recruit internationally. Recent changes to the UK’s Skilled Worker visa have made it harder for firms to hire international talent due to higher salary thresholds and stricter eligibility criteria.Indeed, changes to English language requirements for economic migration routes are due to come into effect on 8 January 2026. Visa applicants will need to pass an “A Level standard” of English to stay in the country.While the Innovator Founder and HPI visa routes could introduce flexibility, the picture remains mixed. These changes may support the UK’s goal to remain a global hub for innovation and skilled migration, but tightened rules may deter other applicants. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
Who is the richest guest judge on Dragons’ Den? With the introduction of guest judges last year, Dragons’ Den has seen some new faces on the show to assess and invest in new businesses. But who is the richest of them all? Written by Helena Young Published on 3 November 2025 Names like Peter Jones, Deborah Meaden, and Theo Paphitis are the ones you’d usually associate with Dragons’ Den – having judged thousands of businesses since the TV program first aired in 2005. But in order to spice things up, the show started inviting guest judges into the Den last year to share their insights and bring new energy to the panel.And just like the richest Dragons on the show, these guest judges started as hopeful entrepreneurs. Every one of them has their own business journeys and unique experiences that influence the decisions they make in the Den – helping them see which businesses have true potential, and those that are more likely to flop.So, who holds the crown as the richest guest Dragon? Here’s who’s ruling the den when it comes to fortune and fame. Emma Grede (£282 million)Emma Grede’s entrepreneurial journey started when she was 26, after she co-founded and became CEO of Independent Talent Brand (ITB) – a global talent and influencer marketing agency. Grede exited the company ten years later, when it was acquired by marketing and PR agency Rogers & Cowan for an undisclosed amount.Since 2016, Grede has co-founded several businesses, including clothing brands Good American and Skims. She has also worked with a handful of household names in co-founding and building these businesses – most notably Kim Kardashian, Khloe Kardashian, Kris Jenner, and Chrissy Teigen. According to The Sun, Grede’s net worth is $360m (approximately £282m). Now a renowned angel investor, Grede first appeared on Dragons’ Den during its 21st season in early 2024. During her time on the show, Grede invested £90,000 in seasoning and sauce brand Lumberjaxe in exchange for a 20% equity stake. Gary Neville (£100 million)While primarily known for his football career, Gary Neville is also an accomplished businessman, with an empire of companies in hospitality, property development, media, and education. But even before retiring from football in 2011, Neville had a non-stop portfolio of businesses. His most successful ventures include GG Hospitality, Hotel Football, Relentless Developments, Buzz 16, and Salford City FC.Despite a financial setback in 2022 – in which his Hotel Football business faced a pre-tax loss of £630,158 – Neville’s net worth was reported to be between £70 and £100m. The first guest judge to appear on Dragons’ Den, Neville joined the show during its 21st season. Neville invested in two companies during this time – £100,000 in a joint deal with Sara Davies (£50,00 each) for 5% equity in sports recovery brand Myomaster, and £10,000 for a 5% share in food company Full Power Cacao. Joe Wicks (£55 million)Known as “The Body Coach”, Joe Wicks first came into the spotlight by sharing 15-second recipe videos on social media. He later grew his health and fitness brand on Instagram and YouTube where he has since garnered five million followers and 2.89 million subscribers, respectively.In 2012, Wicks launched his Body Coach business – a subscription-based fitness app that offers personalised home workouts and healthy meal plans. According to The Body Coach website, the company has had over 600,000 clients in the last ten years.The success of his business, plus social media fame, has led Wicks to gain a net worth of £55m. Wicks appeared alongside the regular Dragons on the show’s 22nd season in January 2025. Having been moved to tears by BodyXcore founder Joseph Keegan’s emotional business pitch, Wicks invested £35,000 in the company for a 12.5% stake, alongside Peter Jones and Touker Suleyman. Trinny Woodall (£54 million)Trinny Woodall quickly became a renowned name in the fashion industry when she launched her first TV show – What Not To Wear – in 2001, alongside co-host Susannah Constantine. Woodall later took her fashion and beauty expertise to the business world when she founded her Trinny London cosmetics brand in 2017, which currently has a business valuation of £180m, according to Metro.Understanding the loneliness and isolation that come with starting a business, Woodall launched her “Thriving in Business” course last year, offering bite-sized lessons on the essential parts of running a business, including securing investment, finding the right business idea, and effective marketing strategies.Woodall’s successes over the years have seen her gain a £54m net worth, and she appeared on the 22nd series of Dragons’ Den. Alongside Deborah Meaden, Woodall jointly invested £50,000 in eco-cleaning brand Seep – which also ranked at 35 for the Startups 100 for 2025 Index – for a 4% stake in the company.Final thoughtsThe continuous popularity of Dragons’ Den – including the many successful businesses that have come from the show – has kept audiences hooked for years, especially with the addition of guest judges to shake things up.But for businesses, it’s important to remember that money isn’t everything. While a rich investor might seem attractive at first, the right one will bring much more than just funding – they’ll also bring the experience, knowledge, and connections that can take your business further.In the end, it’s not just about who can invest the most, but who truly believes in your mission and vision, and who can help you make it happen.Need to find the right investor for your business? Check out our directory of the best UK venture capital funds to find the best fit for you. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
8 social media trends you won’t want to miss in November 2025 Need more social media engagement? We round up the latest trends for November, helping your business reach new people and keep your content fresh. Written by Helena Young Published on 3 November 2025 A new month brings another wave of social media trends for businesses to keep up with.They may not always make sense, but utilising the latest sounds and structures in your social media marketing can win you a larger following, improved brand awareness, and — most importantly — new customers.Still, finding exactly what’s trending each week can be a lengthy process, and it can be difficult to keep up with how quickly social media moves.That’s why we’ve done the digging for you and rounded up eight of the most popular social media trends to level up your marketing game this month.1. Group 7Sound: AnyDon’t know what “group 7” is? We don’t blame you.The popular meme started when musician Sophia James posted her new song “So Unfair” seven times on TikTok. Each post had a slightly different video in an attempt to rake in more views and engagement. From there, James arranged her viewers into groups from one to seven. Her seventh video ended up gaining around 75 million views — significantly outperforming the rest — and if people came across it on their feed, they were deemed to be part of “group 7”.Since then, the term has been used by social media creators to describe an elite or superior group, and businesses have been jumping on the bandwagon to connect with their target audience.Handily, there’s no specific structure or viral sound for group 7 posts, so it gives brands a bit of creative freedom to put their own spin on the trend. Some businesses have even used the meme as a cheeky put-down to their competitors.Source: Burger King (X/Twitter)Source: Argos (TikTok)2. “Just be yourself”Sound: Teenage Dirtbag — WheatusIt’s a simple piece of advice that we’ve heard many times throughout life: “just be yourself”.Sometimes, though, it doesn’t always work out well. Now, people have taken to TikTok to share their own stories of when that particular piece of advice has backfired — turning it into a trend that’s both funny and painfully relatable.Businesses have also picked up on the idea too, using the trend to turn it into a fun brand storytelling opportunity. Or, just to connect with followers through humour.Source: Cozy20s (TikTok) 3. What’s up?Sound: What’s up? — 4 Non BlondesRather than a specific term, phrase, or format, this trend is simply using the song “What’s up?” by 4 Non Blondes in your TikTok videos.While not a new song — having first been released back in 1993 — this catchy pop rock anthem has recently taken TikTok by storm, with many using it in hopes of generating high views and engagement.Unsurprisingly, businesses have capitalised on the song’s resurge in popularity as well. Many have taken to the platform and used the sound in their videos to showcase products, fun behind-the-scenes videos, and storytelling clips.Source: Made By Mitchell (TikTok)Source: Ridiculously Rich By Alana4. Unfortunately, I do love…Sound: Confidence (sped up version) — Ocean AlleyWhether you want to admit it or not, we all have toxic traits that we’re not proud of.This is something that the “unfortunately, I do love” trend exploits, and TikTok users haven’t been shy in sharing their own guilty pleasures. Conveyed through either video or carousel posts, the trend is all about listing the things you secretly love but know might not be good for you — be it binge-watching trashy reality shows, or overspending on new clothes that you don’t need.The relatability of this trend is what made it so popular on TikTok, and brands have jumped on it to share that with their customers.Source: Sol de Janeiro (TikTok)5. Dangerously in loveSound: Dangerously in love — BeyonceSocial media may feel like a negative place at times. But, sometimes, it’s where people come to shout about the things they love.This trend is a simple one. A user shares a carousel post, with each slide featuring pictures of what they love, such as their favourite restaurant, food dish, or holiday destination, along with a line from Beyonce’s “Dangerously in Love”. For businesses, this presents a huge opportunity to show off your products and connect with your audience by showing what makes the brand special, whether it’s fan-favourite items or hidden gems in your lineup.Source: The Beauty Crop (TikTok)6. Betrayal ListRunaway — Kanye West, Pusha TWe all have pet peeves or simple annoyances, which is what the betrayal list is all about.Taking a similar format to the “unfortunately I love” trend, the betrayal list is exactly what it says on the tin. Someone will either share their serious pet peeves (popular choices include rude people, being ignored, or slow walkers) or take a more fun take with humorous “betrayals” that almost everyone can relate to.Brands have long used humour on social media to successfully connect with their audiences, and sharing their own “betrayal lists” has become a fun new way for many to show customers they don’t take themselves too seriously.Source: My Henry (TikTok)7. Stunning, gorgeous, beautifulSound: Stunning, gorgeous, beautiful — Best Boy Benson (TikTok user)It’s a classic story of internet fame. What started out as a video of a man showing off his German Shepherd dog has quickly turned into the viral sound of the month on TikTok. As the original uploader, Best Boy Benson, describes it: “The front? Stunning. The back? Gorgeous? The side? Beautiful. The top? Amazing. The Bottom? Perfect. From Far Away? Glorious. Close Up? Even Better.”Following the original video’s viral popularity, others used his sound to show off their own furry friends. But the track has now gone beyond pet videos and has been used by businesses to, as you’ve probably guessed, show off their products. B2C brands, take note.Source: The Finest Fudge Company (TikTok)8. I’ve got a lot on my plate right nowSound: Habanera — Georges BizetThis is a phrase that many people use when they’re either stressed, or when they just have too many things to do at once.But as fun and silly trends on TikTok go, this one takes the phrase too literally, with people piling an empty plate with random objects — whether it be sweet treats, beauty products, jewellery, or just a tray full of cocktails and pints.While this isn’t exactly a new trend, it’s one that has been revived in the last few weeks, particularly by hair and beauty brands — turning it into a playful marketing tool by creating stacks of their own products to promote to customers.Source: CeraVe UKITrends come and go, but your content can stay ahead. Check out our TikTok for Business guide to discover how to create posts that truly connect with your audience. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
7 dropshipping products to boost your sales this month With winter and the festive season approaching, here’s a roundup of seven trending items to capitalise on this November. Written by Helena Young Published on 3 November 2025 Now that the clocks have gone back and we’re giving way to shorter days and longer nights, many people are preparing for colder weather, more time indoors, and, of course, the lead-up to Christmas.And while November is considered to be a gloomy month, it also marks the start of the early festive buzz for shoppers all across the country. It’s no time for dropshipping businesses to slow down either. If anything, this is when things start heating up. Shoppers are already starting to browse for gift ideas, eyeing up deals and getting into Christmas mode, so it’s the perfect time to update your products and get ready for the festive rush.With search data in hand and market trends on our radar, we’ve pulled together seven hot products from leading dropshipping suppliers to watch this November.1. Dubai chocolateWe know what you’re thinking — wasn’t Dubai chocolate trending back in the summer? But while the popular sweet treat has been blowing up on social media for months, data from Exploding Topics found that it’s made a comeback lately.Internet search volume for Dubai chocolate in the last month was at 3.4 million, with the number of people searching for and engaging with Dubai chocolate increasing by 3,600%. But while there’s still a clear demand for Dubai chocolate, dropshippers must provide a clear ingredient list and allergen information in order to stay compliant with the UK’s Food Standards Agency (FSA). The FSA issued a warning in July after it found that some Dubai chocolate products didn’t include this information. You should always ensure that your suppliers are providing full and up-to-date details on these products to protect your brand reputation.2. Exosome serumWith how harsh cold air can be for the skin, it’s no surprise that people are looking for skincare products that keep their skin comfortable and protected during the chilly season.Specifically, exosome serum — a product that claims to help boost collagen and elastin production to protect the skin from daily environmental damage — has seen a significant boost in search volume and interest. Exploding Topics reported a 12.1K search volume and a +1,967% uptick in interest. Similarly, our research found that the product had a 1,200 search volume and +518% search interest on Amazon.Skincare products are regulated under the UK Cosmetic Regulation (UKCR). For dropshippers, this means selling skincare products that are safe for human use.Under these regulations, you must have a Responsible Person (RP) who ensures this compliance, as well as a Product Information File (PIF) for each product — this should include the product description, manufacturing method, and proof of safety claims. 3. Milky tonerAnother skincare product that’s ranking up customer interest is milky toner.Traditional toner works to remove any leftover dirt, makeup and oil after cleansing. Milky toner does the same, but also supposedly leaves it soft and ready for further serums and moisturisers in a skincare routine.On Exploding Topics, search volume for milky toner hit 60.5K in the last month, with search interest increasing by +1,267%. The product also shows high demand on TikTok, showing a 3,500 search volume and +133% trend — giving dropshippers the prime opportunity to leverage the platform by showcasing the product in creative videos to attract potential buyers.Remember, as with exosome serum, you will have to comply with the same rules under the UKCR to sell milky toner products legally in the UK.4. Shoe washing machine bagsWith more rain on the horizon, shoes are inevitably going to get dirty, soaked, and splattered with mud. And the frustrating part is that putting your shoes in a washing machine can be risky, as it can ruin delicate materials, mess up the shape, or even cause the colours to fade.Fortunately, shoe washing machine bags are the answer to these prayers. They offer protective mesh pouches designed to keep your shoes secure, in turn letting you wash your shoes in the machine without ruining their shape or material.And it seems shoppers are catching on to their benefits, too. Exploding Topics reports that nearly 10,000 people searched for the product last month. Dropshippers can capitalise on this search appetite using search engine optimisation (SEO) by targeting keywords like “shoe washing bag” and “mesh shoe protector”, or even long-tail phrases such as “wash shoes safely in the machine”.5. Funnel neck coatsWith a new season comes new fashion trends, and right now, funnel-neck coats are the “in thing” for the winter months.Put simply, these are a type of coat or jacket with a high, wide neckline that sits loosely around the neck without folding over (resembling a “funnel” shape) — designed to offer extra coverage and warmth.On Exploding Topics, search volume for the product has increased to 2.4K, while interest has jumped by +567%. Additionally, our own research found that Amazon had the highest search volume for the term, with 4,800 and an increased interest of +23% this month. This was followed by Google, eBay, and TikTok. For dropshippers, the surge in demand is a great chance to make the most of social media. Platforms like TikTok, Instagram, and Pinterest are perfect for showcasing funnel-neck coats with styling videos, outfit inspo, or just cosy winter looks.6. Bubble skirtsBubble skirts are also popping up in search interest lately.Adding a playful, voluminous twist to autumn and winter outfits, these skirts are designed with a puffy, rounded shape which are created by gathering or tucking the hem. According to data by Exploding Topics, over 90,000 people searched for the term ‘bubble skirt’ in October, with overall search interest jumping by +490%. Startups research also found a significant demand for these garments. Once again, Amazon takes the top spot with the largest search volume of 13,100 and increased interest by +1,026%.Once again, social media and content marketing can come into play to attract shoppers to your online store. Good use of short videos and outfit reels can show off fun ways to style bubble skirts, give people ideas, and drive people straight to your business.7. Washing machine cleanersNowadays, it’s hard to imagine life without a washing machine. But when was the last time you thought about cleaning the machine itself?This is something shoppers seem to be considering, as there has been a surge in demand for washing machine cleaners recently. Amazon might be your best bet for sales. Here, search volume for the product was at 43,700, increasing by +22% in October.When selling washing machine cleaners, it’s important for dropshipping businesses to follow UK regulations around product safety. Specifically, you must ensure that the products you sell do not pose a danger to customers. By law, any products you sell must have the UK Conformity Assessed (UKCA) marking to indicate compliance, as well as ingredient disclosure to provide clear information about what’s in the product.Looking to keep your sales going strong throughout the year? Our guide to the top dropshipping products will help you boost profits and keep your store thriving all year. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
Can an AI call centre save your business time and money? AI-powered call centres can be powerful tools for boosting your team's efficiency and reducing costs, but there's some critical information you need to know before implementing one. Written by Helena Young Published on 3 November 2025 Salesforce predicts that by 2027, 50% of customer service cases will be resolved by AI. So it’s safe to say that AI’s role in customer service is here to stay. Technology is moving at a rapid pace, and it can be easy for many small business owners to feel like they can’t keep up.At Startups, we’ve been helping small business owners for over two decades, which is why we’ve put together this simple guide to demystifying AI call centres. We’ll break down how they work, how they can help your business, how to implement one and how to avoid any potential pitfalls.This might seem like a daunting technological leap for small businesses, but seeing as the PTSN switch off in January 2027 means that all businesses will have to switch to VoIP-based providers anyway, this could be the ideal time for you to start investing in AI for your call centre. 💡Key takeaways AI call centres use machine learning to help handle customer calls and resolve issues automatically, often working alongside human agents rather than replacing them.Common AI tools for call centres include intelligent IVR, chatbots for simple FAQs, automatic call summaries, and sentiment analysis to determine a caller’s emotional tone.While AI can reduce costs and improve efficiency, businesses must consider the potential for ethical bias, and GDPR compliance.Successful implementation involves starting with a limited scope, integrating AI with existing CRM systems, and training staff to use AI tools to assist them. Jump to: What is an AI call centre? How AI is transforming the modern call centre The pros and cons of using AI in call centres How to integrate AI into your customer service Summary: is an AI call centre right for your business? What is an AI call centre?While the name might conjure up images of expensive hubs of advanced technology, simply put, an AI call centre just refers to any customer service department that is using AI-based software to help handle calls and resolve issues automatically.This means that calls could potentially be being handled solely through a virtual agent, but an AI call centre could be defined as a workforce of real customer service agents using AI-powered tools to make their day-to-day more efficient.AI call centres can mean that calls are being answered round the clock, but without having to pay for staff 24/7. Ideally though, you shouldn’t be replacing your human staff with AI, but using it to enhance your workflow. So it can be a win-win for both you and your staff.Just keep in mind that AI can’t demonstrate judgement or critical thinking the same way a human can, and it can be prone to biases. Implementation can be costly, and ultimately the lack of human touch could put off your customers or clients. How AI is transforming the modern call centreConsidering that customer satisfaction statistics show that phone (91%) and live chat (85%) are the preferred methods for customers to reach businesses, it’s crucial that your call centre is the best it can be.According to LiveAgent, some of the most common reasons for customer dissatisfaction are long wait times, poor issue resolution, and the lack of a personalised service. Considering that even smaller call centres can get hundreds of calls a day, it can seem difficult to resolve these issues.But with AI, the answers to these problems might be more attainable than you think. These are some of the key tools AI provides for call centres:Intelligent IVR (Interactive Voice Response)Even if the name IVR doesn’t stand out to you, we’ve all come across it. It’s the (mostly frustrating) robotic voice you need to navigate when calling a contact centre that lists the various options in a monotone drone.This has been a bugbear for most customers for years, but thanks to AI, IVR is dramatically improving. No longer the equivalent of a tape recorder, IVR systems can provide real-time responses to callers.AI-powered IVR uses natural language understanding (NLU), to interpret and comprehend human language, providing a better experience for callers.Chatbots and virtual assistants71% of leaders plan on increasing investment in AI chatbots, specifically for customer service. The reason these are so enticing to employers is that they can provide customers with a self-service option and free up agents.These AI-powered chatbots and assistants can handle basic questions and help resolve simple frequently-asked issues. This means that agents can focus on resolving more sophisticated customer enquiries, and avoid being bogged down in trivial troubleshooting.Call summariesYou can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can quickly recap the most important information. This can save your staff time and also provide you with actionable insights.Proactive assistanceCall centre AI is becoming so advanced that some tools can help you stay ahead of the game by predicting customer issues before they call. It does this by analysing trends in frequently occurring support requests, and then preemptively creating suggestions for a solution to the issue.Intelligent call routing, and triageCall centres can use AI to more efficiently direct incoming calls to the best destination, whether it’s an agent or a department. Through algorithms, customer calls will be delivered more efficiently to the right place, increasing customer satisfaction.Sentiment analysisUsing NLU technology, AI can help determine the emotional tone of the caller, and gather that data for analysis. This kind of real-time sentiment analysis can give you a much deeper insight into your customer experience overall, but it can also help agents adapt during a live call with a customer. You can use the data gathered from sentiment analysis to improve your overall workflow. The pros and cons of using AI in call centresIf you’re considering implementing AI in your small business call centre, these are the pros and cons you should think about before pulling the virtual trigger:What are the pros?There’s undeniably a lot of benefit to a small business owner, including:Improved customer satisfactionAI can help provide a more personalised, and efficient, experience for your callers. By using AI in your call centre workflow, you can have a more sophisticated quality assurance process, and a better call quality means happier customers.Assistance day or night Using a virtual agent means that all calls will be answered, at any time. Using AI can help you direct your incoming calls much faster and more efficiently, so not only does every call get answered 24/7, you can be assured it will go exactly where it needs to.Help your human agents be more productiveIdeally, AI should be helping to enhance your human staff, not replace them. But by providing predictive solutions and real-time analysis, your human agents can be freed up to provide more complex and well-considered advice.Cost reductionIn the long run, AI call centres could potentially save on running costs thanks to a reduced reliance on staffing needs.ScalabilityAI can help your startup expand much faster than was previously attainable for business owners, especially by using virtual agents to resolve customer queries when your normal staff isn’t available.Enhanced analysis and insightsAI-powered analysis can give you a deep and sophisticated look at your data, such as being able to track your average call handling time. You can leverage these insights into an improved workflow.What are the cons?It’s important to keep in mind that it’s not all positive. There are some issues which might make AI less suitable for your operation, such as:Initial costsIt’s important for business owners to keep in mind that the initial setup costs for AI call centres can be steep. An AI-suite of tools can be far more expensive for a small business than a standard business phone system.Ethical issues AI is far from infallible, and it’s been shown that AI-learning can be prone to biases around gender and race. When relying on AI chatbots, you need to be extremely careful around responses and information that could be construed as discriminatory.Lack of a personal touch Relying too heavily on machine learning and automated processes can be alienating to callers. More sophisticated automation is still automation nonetheless. This is why you need to balance a human workforce with AI, as a customer’s preference will always be to deal with a flesh and blood person over a virtual agent.Increased security concernsWhile AI can help strengthen your business cybersecurity, using technology that relies on collecting and analysing your customer’s information can be fraught with potential danger. You will need to be incredibly strict and diligent with privacy concerns around data, and ensure you are achieving GDPR compliance. How to integrate AI into your customer serviceIf you want to implement an AI call centre into your own operation. you should consider these four simple steps to ensure success:1. Set goals and metrics before you begin To make sure you get a positive result from your AI call centre, you should use SMART (Specific, Measurable, Achieveable, Relevant, Time-Bound) goals to determine what exactly you want to achieve by adopting AI. Once your AI call centre is up and running, make sure to continuously monitor the results to see which changes or improvements need to be made.2. Be realistic, make it manageableDon’t start too ambitiously, you should make sure you start out with a limited scope before expanding. Slow and steady wins the AI race, so you should begin by implementing a handful of tools into your workflow, and attempt a trial run before expanding it into your full workflow.3. Ensure you can connect your AI tools into your existing workflow You will to need to make sure the AI tools you intend on using will smoothly fit into your existing workflow, rather than being hampered by it. Make sure your AI suite will be able to work alongside your business’s CRM system, for example.It’s worth nothing that the best call centre phone systems will have specific contact centre plans, that will come loaded with AI tools. If you’re already using a business phone system provider like RingCentral or Vonage, then you should investigate the contact centre plans.4. Train your staff, don’t replace them According to Hubspot, 54% of leaders believe the best option for resolving complex customer support requests is a human assisted with AI. This means training your current agents to use your AI-based system, which can take time to implement. So, ensure you have taken the time to design an effective training programme for your staff. Your AI tools should help, not hinder them.So start off small, make sure it fits into your current business structure, train your staff fully, and then measure the success of your AI-powered call centre. Summary: is an AI call centre right for your business?Once thought to be only the domain of advanced businesses, AI call centres can now be realistically achieved by small business owners as well. When implemented correctly, AI call centres can increase your efficiency, streamline your workflow, and boost your customer satisfaction.Just remember, the human touch is key. AI should be seen as a method of enhancing your current staff, not a replacement. By adopting tools like automated customer support, it means that you and your staff can stay competitive and keep customers happy. Share this post facebook twitter linkedin Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
The UK’s new digital ID cards – a guide to “Brit Card” compliance for SMEs A new digital ID system is coming to the UK, and is set to change how businesses verify identity and the right to work. Here’s what you should expect, and how to prepare. Written by Helena Young Published on 3 November 2025 In September, Prime Minister Keir Starmer announced plans to introduce the “Brit Card” – a digital identity credential for UK citizens to prove their identity (e.g. name, date of birth, residency status, etc) via a smartphone app.The scheme was proposed to tackle illegal working and immigration abuses, while making it easier for people to access the services they are entitled to.For businesses, this is set to significantly change the recruitment process, particularly with how they run right-to-work checks and onboarding systems.And while the digital ID scheme promises to streamline the hiring process, the transition will understandably be daunting for businesses – especially with new systems, training, and compliance to get to grips with.Below, we’ll break down what the new digital IDs are, how they will impact business operations, and the steps you can take to prepare your team and stay compliant. 💡Key takeaways The UK digital ID (or “the Brit Card”) is a government-proposed scheme for UK citizens to prove their identity – expected to roll out no later than August 2029.The government introduced the digital ID system to tackle illegal working and make it easier for UK citizens to access certain services.For employers, digital IDs will be mandatory to carry out right-to-work checks.Digital IDs are expected to speed up the verification and onboarding process, but there’s the risk of exclusion, privacy issues, and delays in hiring overseas workers.To prepare for the change, businesses should stay up-to-date with government guidance, update their HR systems, and train their staff early. What is a UK Digital ID? How will digital ID verification work in practice? How will the new ID cards impact small businesses? How should small businesses prepare for UK digital ID checks? The future of work in the UK: a digital-first approach What is a UK Digital ID?The UK’s digital ID (also known as the “Brit Card”) is a proposed scheme that would allow citizens to prove their identity through a smartphone app.If the plans go ahead, digital IDs will be issued free of charge to those with the legal right to live and/or work in the UK (e.g. UK/Irish citizens, those with settled or pre-settled status, visas, etc.).The government’s press release states that the scheme was introduced to “help combat illegal working”, preventing those living in the UK illegally from getting work. According to reported statistics, illegal working arrests have increased by 51% in the last 12 months, leading up to July 2025.It also added that the digital ID cards will make it easier for legal citizens to use government services, including driving licenses, childcare, and welfare.When will it come into place?The digital ID will be rolled out for right-to-work checks by the end of the current parliament, which is expected to be no later than August 2029.However, the government has already introduced digital identification systems in other areas of running a business.Most notably, from November 2025, it will be mandatory for new directors and people with significant control (PSCs) to verify their identity before incorporating a limited company through Companies House. How will digital ID verification work in practice?As part of this scheme, digital IDs will be mandatory for right-to-work checks.This means that employers will need to check a candidate’s Brit Card before hiring, with each check automatically logged and shared with the Home Office. This would allow the government to monitor compliance and ensure businesses are following the rules.Here’s a quick breakdown of the likely scenario:Onboarding stage: when a candidate accepts the job offer, the employer will ask them to verify their identity and right to work using their Brit Card instead of physical documents (e.g. passports).Digital verification: the employer uses a secure verification app or portal (linked to the Home Office or government system) to scan or request the candidate’s digital ID details. The system will then confirm whether they have the legal right to work in the UK.Automatic record creation: once the check is done, a digital record of the verification is automatically created and shared with the Home Office – acting as proof that the employer completed the right-to-work check correctly.Compliance tracking: the Home Office can then use those records to monitor compliance, such as ensuring businesses are hiring legally and carrying out all necessary checks.Beyond employment, digital IDs would most likely be needed to open a business bank account through the “Know Your Customer” (KYC) processes, or to access financial services that require identity verification, such as applying for a business loan. How will the new ID cards impact small businesses?For small businesses, the Brit Card could be a bit of a mixed bag.On the one hand, it’s designed to make verifying an employee’s right to work faster and more secure, but there are likely to be challenges coming along, too. Here are the ways they can impact a business:Faster right-to-work checks: employers will be able to confirm an employee’s identity and right to work instantly through the digital system, in turn cutting down on admin time and the need to handle or store physical documents.More admin at first: while the process is meant to be more speedy, small businesses might first need to update their hiring processes and train their human resources (HR) team to use the new verification process.Tech and system updates: employers may need to get new HR software or integrate their existing systems with the government’s verification platform – a significant challenge for businesses with limited IT support.Hiring delays: if the Brit Card becomes the only accepted form of ID, businesses might face delays hiring overseas, temporary, or seasonal workers who haven’t yet been issued one – a particular problem for industries like healthcare, construction, and hospitality.Connectivity issues: the reliance on digital technology means that if the government’s platform crashes or has a technical problem, SMEs will likely struggle to onboard staff quickly.Uncertainty for existing employees: it hasn’t been clarified whether this new process will apply to existing employees through a retroactive check, or just for new workers. How should small businesses prepare for UK digital ID checks?The new digital ID might seem like a long way off. However, it’s still important for small businesses to prepare so that they can avoid surprises or last-minute headaches, as well as remain compliant when the scheme launches.1. Understand the requirementsThe Brit Cards might not yet be enforced, but as the expected rollout comes closer, you should keep up to date with government guidance and right-to-work checks. It’s also important to note that not all roles require a right-to-work check. For example:Self-employed contractors: as sole traders and self-employed individuals are responsible for their own taxes and National Insurance Contributions (NICs), they do not need a right-to-work check.Volunteers and unpaid workers: volunteers or those doing work experience without pay do not require verification, unless they are a voluntary worker (someone who is under an employment contract).Advisory/non-employed roles: consultants or board members who are not formally employed by the company, and are paid through invoices rather than a payroll.2. Update your systems and toolsMake sure that your current HR or payroll software can handle digital verification. You might find that the software you have now may need updates or integrations to handle the new verification process, so it’s worth checking early.It’s also a good idea to explore the verification platforms approved by the government. This will help you to figure out which ones work best for your business, and how they’ll fit into your existing workflow.3. Train your staffIt’s crucial that your HR team are up to speed, so you should make sure that anyone involved in hiring or onboarding knows how to use the new digital ID system and understands the steps for verifying a candidate’s identity.You should also keep the General Data Protection Regulation (GDPR) in mind by training staff on data privacy and handling sensitive information safely with this new system. That way, you’ll avoid mistakes later and make the whole process smoother when the Brit Card becomes a part of the hiring process. The future of work in the UK: a digital-first approachWhile the digital ID is likely to cause some commotion for business operations, it could also make identity and right-to-work checks faster and more secure in the long run.For many employers, the idea of shifting from physical documents to a digital-only system might feel like yet another admin change to deal with. But once the dust settles, digital IDs have the potential to simplify hiring, remove paperwork, and reduce the back-and-forth process that slows down onboarding. This is especially useful for remote or hybrid working roles, where it can be difficult to verify documents in-person. Moreover, as digital IDs can reduce document forgery and manual errors, businesses may feel more confident in the legitimacy of their new hires.Still, like any major change, there are two sides to the story. Digital IDs may bring obvious benefits, but they also raise valid concerns around accessibility (e.g. for older workers or those without a smartphone) and the impact of hiring overseas workers who don’t yet have one, especially as they’re expected to become mandatory for hiring new employees.And it’s impossible to ignore the privacy and security concerns as well. Because the digital ID holds personal details (e.g. name, date of birth, residency status), there are risks around data breaches, misuse, or over-centralisation of data. Alan Woodward, a professor and cybersecurity expert at the University of Surrey, told The Guardian: “[the digital ID] is painting a huge target on something to say ‘come hack me’”.ConclusionThe UK’s move towards a digital ID system marks a big shift in how identity and right-to-work checks will be handled – reshaping hiring, onboarding, and compliance for years to come.And while this transition may feel daunting for small businesses – especially with the extra training, tech changes, and early admin involved – the long-term gains could be worth it.That being said, the rollout won’t be without its challenges. Businesses will need to plan ahead, offer support to workers who may struggle with digital access, and be aware of data privacy risks.The solution is simple: stay informed and start preparing early. Those who adapt over time will find the change much easier, and may even benefit from it sooner than expected. Getting prepared now will help small businesses ensure they’re not just keeping up, but also using this change to their advantage. Share this post facebook twitter linkedin Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
85+ FREE business events to check out in November 2025 Beat the seasonal blues and grow your network with these 89 business events to attend this November — all completely free of charge. Written by Helena Young Published on 3 November 2025 As daylight saving time comes to an end, it’s easy for the seasonal blues to creep up. And while the shorter days and colder weather mean more people opt to stay inside, this season is actually the perfect opportunity to start networking and strengthen your connections before the year wraps up.Whether you’re new to the business world or already a professional entrepreneur, engaging with others in your field (or even outside of it) lets you learn from their experiences, gain valuable insights and even boost your communication skills.Whatever you’re looking for, these are 89 business networking events you won’t want to miss this November. Jump to your closest city: Free business events in London this month Free business events in Newcastle this month Free business events in Leeds this month Free business events in Sheffield this month Free business events in Manchester this month Free business events in Liverpool this month Free business events in Birmingham this month Free business events in Nottingham this month Free business events in Cambridge this month Free business events in Oxford this month Free business events in Bristol this month Free business events in Cardiff this month Free business events in Edinburgh this month Free business events in Glasgow this month Free business events in London this monthBusiness Expo London at Staybridge Suites (1st November at 3:00pm): held by the Bulgarian Women in Business Club and the London Southside Chamber of Commerce, this vibrant business event is all about building new connections, hearing inspiring stories from female founders and supporting local businesses in an open and welcoming environment.NatWest Accelerator Morning Mixer at NatWest accelerator hub (4th November at 9:30am): along with complimentary Nespresso coffee, this free event offers the opportunity to connect with fellow founders and business leaders, as well as putting your brain to work with founder-focused activities (e.g. Walk & Talk, Breakfast Brainstorm, etc.). HUSTLE London Canary Wharf London Entrepreneur Networking Event at The George (4th November at 5:00pm): this laid-back monthly meetup gives you the chance to connect with mentors, employers, and advisors — helping you build meaningful relationships that can push your business forward. Also being held at Bar @ Natural Kitchen in Liverpool Street on the 11th. For over 25s only.Grow London Local: Queer Business Networking at the London LGBTQ+ Community Centre (5th November at 10:00am): a quarterly networking event specifically for LGBTQ+ business owners to expand their network, share resources and find collaboration opportunities. Free refreshments are provided. Coffee Friday at Triton Square Work Cafe (7th November at 10:00am): a great chance for London-based entrepreneurs to connect with fellow business owners, plus meet with Grow London Local’s team of business support managers and book a free consultation. Free coffee and pastries are provided. eCom Collab Club at ODEON Luxe West End (12th November at 8:00am): a morning meetup for ecommerce businesses and professionals to connect, share ideas and learn from industry experts. Enjoy coffee, breakfast snacks and an inspiring panel discussion designed to help grow and scale your business.Born or Made in Brixton at 3Space International House (12th November at 8:30am): whether you’re a sole trader, running a side hustle or growing an established business, this is a space for Brixton-based entrepreneurs to share experiences, tackle challenges and build a supportive network.The Connect2Collab Forum – November Edition at Spaces (13th November at 6:45pm): calling itself a “go-to platform for growth, collaboration, and meaningful connections”, this free event helps founders connect with like-minded entrepreneurs and learn real, actionable strategies to grow their business.Enterprise Expo at The Wohl Enterprise Hub (20th November at 9:30am): an annual free event where entrepreneurs, SMEs and freelancers alike can network, plus learn from a panel of experts about the soft skills that can help drive long-term success.Peer Suite: Women’s Walk and Talk at The Lodge Cafe (22nd November at 10:00am): a relaxed meetup for female founders and entrepreneurs to take a break from the usual networking routine and connect with others while getting some fresh air in Hyde Park. Free business events in Newcastle this monthNatWest Accelerator Morning Mixer at The Lumen (4th November at 9:30am): enjoy a complimentary Nespresso coffee while connecting with fellow founders and business leaders. Blends networking with hands-on, founder-focused activities like Walk & Talk and Breakfast Brainstorm sessions.Start Up & Sole Trader Social at North East Chamber of Commerce (4th November at 4:00pm): a welcome and relaxed event with no fixed agenda — just open networking for local entrepreneurs to meet new contacts, share business ideas and build genuine relationships.The Marketing Meetup IRL: Newcastle at Grainger Hub (11th November at 5:30pm): a relaxed and laid-back event specifically for marketing professionals to meet fellow marketers, spark conversations and gain practical insights from an expert panel.NetWORK Newcastle November Meeting at Maldron Hotel (12th November at 3:00pm): described as “really friendly networking”, expect a dynamic and energetic afternoon that adds an element of fun to typical networking, with music, games and expert insights from guest speakers.Founder’s Friday at The Lumen (14th November at 9:30am): held every second Friday of the month, Founder’s Friday showcases a mix of founders discussing their business journeys, insights from industry experts, interactive workshops and networking opportunities.Newcastle Business Support Showcase at Bewick Hall, Newcastle City Library (18th November at 12:30pm): a free event hosted by the BIPC North East that celebrates SMEs across the region, while offering practical support, expert advice, and the chance to share ideas and experiences with like-minded entrepreneurs. Free lunch is provided.Slice & Social: Female Founders at The King’s Trust Cheryl’s Trust Centre (21st November at 9:30am): a space for local female founders to meet with fellow business owners, learn from a panel of successful entrepreneurs and discover new skills to grow their businesses. Free pastries are provided.HUSTLE Newcastle Entrepreneur Networking Event at All Bar One (27th November at 5:00pm): offers a welcoming environment for entrepreneurs to grow their network and form valuable connections with mentors, advisors and potential business partners.PLATFORM at Crowne Plaza Newcastle (28th November at 9:00am): a space for entrepreneurs to discover new opportunities to start a business while building connections with fellow founders, investors and potential business partners. Free business events in Leeds this monthNatWest Accelerator Morning Mixer at 3rd Floor, 2 Whitehall Quay (4th November at 9:30am): fuel up with complimentary Nespresso coffee and join other founders for an energising morning of networking and hands-on activities to spark fresh ideas and collaboration.Hump Networking – Leeds Business Networking at LeedsBID (5th November at 10:00am): an interactive networking event offering entrepreneurs the chance to connect, collaborate and grow their business circle. Includes a guest speaker from the Leeds Tykes rugby union club.Co-working day at Wizu Workspace (11th November at 9:00am): for entrepreneurs or freelancers looking for a change of scene, Northern Affinity is offering a fun and productive day of coworking at Wizu Workspace — giving you the chance to work in a new environment, plus network with fellow entrepreneurs.Welcome Wednesdays: Hub Tour and Networking at 3rd Floor, 2 Whitehall Quay (12th November at 10:00am): a chance to meet the NatWest Accelerator team for practical business support, while connecting with fellow entrepreneurs in a welcoming, community-focused setting. Also being held on the 26th.Female Founders North Social – Leeds at Platform (19th November at 5:00pm): an informal evening for female founders and supporters in tech, digital and innovation to connect, share ideas and build valuable relationships.Get Connected | Leeds at Clockwise Leeds (20th November at 11:30am): a free, informal B2B networking event for businesses in Leeds and nearby areas. No formal agenda or elevator pitches — just open networking and genuine conversations. Free business events in Sheffield this monthMonthly Informal Networking Lunch at No.4 Licensed Coffee House (5th November at 12:00pm): an informal and welcoming networking space for local entrepreneurs to meet and connect with like-minded individuals over lunch or just a cup of coffee.Sheffield Young Professionals | Business Networking at Merchants House (6th November at 5:30pm): a relaxed meetup where young Sheffield entrepreneurs can network, exchange ideas and build lasting relationships while enjoying wines, beers and Spanish pintxos. Free business events in Manchester this monthNatWest Accelerator Morning Mixer at NatWest Accelerator Manchester Hub (5th November at 9:30am): grab a free Nespresso coffee and join fellow founders for a morning of connection, conversation and creative group activities.Meet the Ukrainian Business Community at Business & IP Centre, 2nd Floor (6th November at 5:00pm): an event specifically for Ukrainian entrepreneurs looking to start a business in the UK — offering the opportunity to connect with others, hear real-life stories from guest speakers and get practical business advice.Business Networking Through Golf at Sale Golf Club (7th November at 8:30am): combines golf and networking in a fun and relaxed setting, letting you meet like-minded people over a round of golf, with complimentary bacon sandwiches (or dietary alternatives) and coffee.Techcelerate Coffees Manchester at DoubleTree by Hilton (13th November at 10:00am): a casual gathering for tech startups and founders to network with entrepreneurs, investors and senior tech professionals.November Connect and Collaborate at The Midland (19th November at 10:00am): a lively networking session promising meaningful connections, where you can meet new people, find collaboration opportunities, and grow your business circle in an open and friendly environment.The North West Expo – Manchester Business Show at Etihad Stadium (20th November at 10:00am): running since 2012, the Manchester Business Show is packed with opportunities to grow your business and expand your network. Expect 80+ exhibitors, speed networking, four interactive and free workshops, business funding opportunities, and more.Manchester DM #9 – Digital Marketing Event at WPP Manchester (20th November at 5:45pm): as the name suggests, this event is all about giving marketing professionals the opportunity to network with others, share ideas and get inspired by three guest speakers. Free pizza and drinks are provided. Free business events in Liverpool this monthBOLD B2B Business Breakfast at Nova Scotia Liverpool (4th November at 9:00am): a vibrant morning of networking, where you can meet fellow entrepreneurs and gain valuable insights from guest speakers — all while enjoying complimentary coffee and pastries.Relaxed Business Networking In Person at Calisa Coffee Shop (4th November at 6:00pm): open to founders of all stages (whether you’re a beginner or seasoned entrepreneur), this free event is all about bringing businesses, entrepreneurs and professionals together to exchange ideas and collaborate. Tea and coffee are provided.Entrepreneur in Residence Digital Solutions Thursday at Liverpool Central Library (6th November at 1:00pm): an opportunity to learn about digital solutions and strategies to help your business’s success. Also includes networking opportunities.real5 Liverpool South Lunch Meeting at The Crafty Swine (7th November at 12:00pm): a relaxed networking lunch for business owners and entrepreneurs to connect, exchange ideas and expand their networking in a welcoming space. Also held at Flight Club Liverpool on the 14th.Long Lane: Business Support Drop-In & Networking at Kitchen No.4 (17th November at 12:00pm): a new monthly networking event in North-East Liverpool, offering the opportunity for founders and startups to get practical advice from Liverpool City Council, while connecting with other business owners.November Connect and Collaborate Liverpool at The Municipal Hotel and Spa (26th November at 10:00am): an energising networking event focused on real connections, allowing you to meet like-minded people, grow your network, and even find your next collaboration. Free business events in Birmingham this monthBrummies Networking – Free Business Networking at Grosvenor Casino Broad Street (11th November at 11:00am): a relaxed networking session focused on genuine conversations and relationships, rather than sales pitches — offering the chance to build authentic connections over tea or coffee.FindaBiz New Venue Launch at The Kings Arms (11th November at 6:00pm): advertising “fabulous networking”, this event is a great chance to meet others, share ideas, find collaboration opportunities and expand your business circle.Birmingham Business Expo at St. Andrew’s Stadium (13th November at 10:00am): this is Birmingham’s largest business show, packed with opportunities to connect with others and grow your business. Expect an exhibition with over 50 local businesses, talks from the UK’s leading business speakers, free seminars and workshops, and the chance to network with fellow business professionals.BIPC Business Start-Up Day 2025 at the Library of Birmingham (17th November at 11:00am): promoting itself as a “day filled with inspiration, knowledge, and networking opportunities”, BIPC’s free event is a great opportunity to connect with other businesses, plus learn from experienced entrepreneurs about the highs and lows of their business journey.Launch Pad: Networking for Birmingham Businesses at the Library of Birmingham (19th November at 5:00pm): promises an evening of meaningful connections, valuable industry insights and engaging conversations with fellow professionals. Also features guest speakers and interactive activities.HUSTLE Birmingham Entrepreneur Networking Event at O Bar (20th November at 6:00pm): brings founders, creators, and innovators together for high-energy networking. A space for fresh ideas and genuine connections that help drive your business forward.Spark: Networking Event at Hockley Social Club (22nd November at 3:00pm): a free business event offering networking opportunities, plus guest panellists with tips on marketing, branding and funding opportunities. For over 18s only. Free business events in Nottingham this monthNottingham Breakfast Brunch at Sherwood Manor (5th November at 10:00am): promising an “energising morning of networking and connection-building”, this fortnightly event offers the chance to connect with fellow entrepreneurs, plus a 40-second pitch to showcase your products and services. Free breakfast is included. Also, held on the 18th.Built in Notts November Social at UNIP Castle Meadow Campus Building F (6th November at 5:00pm): a welcoming space where entrepreneurs, students and tech professionals can come together to share their experiences and build lasting connections.Networking at escabeche (7th November at 8:00am): connect with local professionals over a cup of coffee at this relaxed networking space hosted by Rushcliffe Business Partnership. A great opportunity to share ideas, grow your network, and meet a mix of people — from designers and marketers to accountants, human resources (HR) specialists and more. Also being held at The Ruddington Arms on the 21st.Nottingham – Small99’s People, Planet, Pastry at Broadway Cafe Bar (20th November at 10:30am): this free event offers the chance to connect business owners who are taking action on sustainability — a great learning opportunity on how to be more sustainable in your business. Free business events in Cambridge this monthMindstone Cambridge November AI Meetup at The Bradfield Centre (4th November at 6:00pm): an event for AI startups and businesses looking to explore how AI can enhance their operations. You can also discover new AI projects and learn from leading experts in the field.Founders Live Cambridge at Mills & Reeve (6th November at 5:30pm): a fast-paced pitch and networking event where five companies take the stage with just 99 seconds each to showcase their business and value proposition. Includes networking opportunities at the end.Disrupt Cambridge 11.0 at Glasshouse (13th November at 2.15pm): a fast-paced and bold event where businesses and entrepreneurs alike can learn the best practices for the recruitment process and improving the workplace. Includes five-minute presentations by local business experts and academics.IE Expo 2025 at Department of Physics – The Cavendish Laboratory (19th November at 10:00am): a chance for entrepreneurs to get business support and network with others. Includes founder panels of successful startups in the Cambridge ecosystem. Free business events in Oxford this monthWho’s Who In Events Oxford at Oxford City Football Club (13th November at 4:30pm): for businesses looking for new event suppliers or to collaborate with an events professional, the Who’s Who event is the perfect opportunity to do so. Also, a great opportunity to network with others to share ideas and build valuable relationships. Includes guest speakers.OxCyber Social at DewDrop Inn (13th November at 5:30pm): this free event is perfect for cybersecurity professionals and businesses eager to learn more about the field. There’s no set agenda either — just open networking and engaging conversations.Startup Huddle Oxford at Business and Intellectual Property Centre Oxfordshire (BIPC) (20th November at 6:00pm): Startup Huddle is one of the UK’s largest monthly meetups for entrepreneurs, featuring two startup showcases, a Q&A session and open networking. Hot and cold refreshments are provided. Free business events in Bristol this monthNatWest Accelerator Morning Mixer at NatWest Accelerator Redcliffe (4th November at 10:00am): meet the NatWest Accelerator team and discover how they can help grow your business. Also a chance to connect with fellow entrepreneurs, share experiences, and explore resources to help with business growth.Founders & Freelancers Networking Event at Square Works (6th November at 9:00am): for startups, business owners and freelancers alike, this brand new event promises a “full day of inspiration, connection and collaboration”. A chance to connect with others, explore the Square Works coworking space and make strong connections. Breakfast and drinks are provided.Bristol Coffee Morning at DeskLodge House (6th November at 11:30am): join fellow business owners for a laid-back coffee morning to network, showcase your business, discuss challenges and gain useful insights. Also being held at InSynch on the 21st, if you can’t make this one.HUM4NS Talks 2025 at The Square Club (10th November at 7:00pm): combines valuable networking opportunities with a panel of inspiring speakers who will share the challenges they’ve faced and lessons learnt throughout their business journeys.South Glos Co-Working Club at Bristol and Bath Science Park (11th November at 10:00am): a drop-in session where business owners and entrepreneurs can work in a new environment, while connecting with other professionals. A business mentor from Cool Ventures will also be available throughout the day for one-to-one sessions.Entrepreneurs Circle Local Meeting at The Inn at Yanleigh (11th November at 6:30pm): a monthly gathering for founders and entrepreneurs to connect, share insights, and gain actionable marketing strategies that can be applied to their business right away.SETsquared Breakfast Connect at Engine Shed (13th November at 9:30am): a chance to connect with the tech community in Bristol, whether you’re a tech business, startup founder or a professional interested in the latest industry trends. Includes new members’ pitches and a “Success of the Month” award.Start-up Day 2025 at Bristol Central Library (17th November at 10:00am): a live screening of inspirational talks with renowned industry experts, panels of successful entrepreneurs and market experts, and the chance to connect with like-minded individuals. Tea, coffee and biscuits are provided.Freelance Mum Netwalk South Bristol: Business Networking at Greville Smyth Park (18th November at 10:00am): for freelancing and business mums balancing work and childcare, the Freelance Mum Netwalk is a relaxed way to connect with other parents while enjoying some fresh air with your little ones. There’s also a North Bristol Netwalk on the 20th. Free business events in Cardiff this monthNatWest Accelerator Morning Mixer at NatWest Entrepreneur Accelerator, 3rd Floor (4th November at 9:30am): kick off your day by connecting with fellow entrepreneurs, founders and startup mentors at this free event. Share ideas and insights, plus explore opportunities to grow your business over complimentary Nespresso coffee.In Person Business Networking at The Maltings (4th November at 9:30am): a welcoming networking event for business owners at any stage — whether you’re launching your first venture or running an established company. Connect with a diverse community and grow your network.Meet and Mingle: Sustainable Futures at Cardiff Metropolitan University (4th November at 6:00pm): a dynamic event with networking opportunities, plus inspiring talks from founders aiming to incorporate environmental sustainability into their business practices.HUM4NS Talks Cardiff 2025 at voco St. David’s Cardiff (17th November at 7:00pm): all about bringing together creative minds, entrepreneurs, and innovators for a night of networking, collaboration, and inspiration. A chance to connect with like-minded individuals, share ideas, and find opportunities to grow your business.DIVERGE: November 2025 at Tramshed Tech (25th November at 10:00am): designed specifically for neurodivergent founders, the DIVERGE monthly meetup provides a supportive space to network, collaborate and co-work in a safe and non-judgmental environment.CBL Cardiff Breakfast Meeting at The Coach & Horses Hotel & Restaurant (28th November at 7:30am): a monthly breakfast meetup for Christian business leaders to connect, share experiences and discuss the challenges and opportunities of modern business over complimentary tea and coffee. Free business events in Edinburgh this monthConnectED, Edinburgh Business Networking at Hotel Indigo (4th November at 8:30am): a weekly networking event bringing together founders and business owners to connect with entrepreneurs, SMEs, consultants, agency leaders, charities and corporate professionals.RBS Accelerator Morning Mixer at RBS Accelerator Hub (4th November at 9:30am): an energising morning where you can meet other founders, share experiences and build meaningful connections in a relaxed and welcoming environment.She Scales at RBS Accelerator Hub (13th November at 9:30am): made for female founders, this co-working and networking meetup offers a collaborative space to build connections, share ideas, and get helpful advice and feedback from fellow professionals.Founders Meetup Edinburgh – November 2025 at Shepherd and Wedderburn LLP (18th November at 6:00pm): an energetic event offering fireside chats with experienced entrepreneurs, as well as speed networking with fellow founders, investors and potential partners.RBS Accelerator Evening Social at RBS Accelerator Hub (19th November at 3:00pm): a fun and casual social meetup for founders and entrepreneurs to connect, swap ideas, and build worthwhile relationships. Also being held on the 19th at the same venue.Startup Huddle: Edinburgh at Bright Red Triangle Canalside Office (20th November at 5:00pm): a monthly meetup for founders and entrepreneurs to connect, share stories, and learn from each other. Expect engaging talks, Q&A sessions, and plenty of networking over coffee and refreshments.The Business Connection Edinburgh Breakfast at Loudons Fountainbridge (25th November at 8:00am): a free monthly breakfast hosted by The Business Connection, offering the chance to network, have insightful conversations, and find new growth opportunities.Coffee Connections Edinburgh at The Alchemist (26th November at 9:30am): one of the most popular business events in the Edinburgh area, this free event offers open networking opportunities for founders and entrepreneurs at all stages — whether you’re at the beginning of your journey or already a seasoned professional.The Collaboration Club – Monthly Networking for Business Owners at Hotel Indigo (26th November at 8:00pm): true to its name, this event provides women founders with a space to engage in valuable discussions, expand their network and discover opportunities for collaboration.Founder Friday at Lister Place (28th November at 9:00am): a dedicated coworking day for technical founders aiming to scale their businesses. A chance to connect, collaborate and share ideas with others every last Friday of the month. Free business events in Glasgow this monthBusiness Networking in Glasgow at Nuffield Health Glasgow Central Fitness & Wellbeing Gym (5th November at 6:30am): an early morning, but a great opportunity to meet fellow entrepreneurs, share your goals, and showcase your business in a 10-minute spotlight. Complimentary breakfast is included.Business Networking at Hillhead Sports Club (6th November at 8:00am): a weekly gathering where entrepreneurs can connect with like-minded individuals, share challenges, exchange ideas and get the support they need to grow their businesses.8 Business Networking Coffee Morning NOV at The Alchemist Glasgow (19th November at 9:30am): blends casual networking with structured round-table discussions. Finishes with a prize draw to end the morning on a high note.The Business Connection Glasgow Breakfast November 2025 at Caffe Nero (20th November at 8:00am): a monthly free breakfast where you can meet new people, grow your network and engage in genuine conversations over delicious food. Expo Scotland Business Show at Hampden Park (27th November at 10:00am): Expo Scotland’s free event brings a day full of seminars, workshops and networking — ideal for professionals looking to grow their business and meet valuable contacts.She Scales at RBS Accelerator Hub, 4th Floor (27th November at 10:00am): a supportive space for female founders and business leaders. Join to connect with like-minded women, share experiences and discover resources to scale your business. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
This Halloween, AI is the real nightmare facing startup founders In this week’s Startup Daddy column, Varun Bhanot explains that for MAGIC AI, the scariest thing this Halloween wasn’t ghosts or goblins, but the perils of modern AI. Written by Helena Young Published on 3 November 2025 As October draws to a close, and the world prepares to dress up in Halloween masks and costumes, it seems like the right time to speak about fear.All startups have their scary moments. But at MAGIC AI, our horror story this year wasn’t about a ghost or goblin. It came from something much closer to home: uncertainty.As a company, our resilience was put to the test a few months ago. It was incredible how fast we were scaling. We had new customers, new integrations, and new opportunities. Everything seemed to be going great.However, behind the façade, the company was growing too fast for it to be sustainable. Our systems were pushed to their limits, people were exhausted, and our product roadmap was changing faster than our infrastructure could keep up with.That is the horror story of modern AI: speed without stability.The failure was not a single event, but rather the slow ascent of disorder. It was small bugs in places that had always worked, unpredictable data pipelines, and communication channels overflowing. Our team was excellent, but human. And I realised that the frightening thing was not the technology breaking, but the possibility of losing clarity, culture, and purpose in the race to keep up.We had to stop, breathe, and decide on making some uncomfortable choices. We delayed our launches, changed our processes, and took time to create better internal frameworks. It wasn’t a show. It wasn’t a walk in the park – still, it was indispensable.That time taught me that that fear in business is not always a prompt to turn back. It’s often a signal to listen. When your team tells you they are stretched, listen. When your gut feeling is that something is not right, listen to it. We figured out that the most effective way to handle terrifying moments is not to run away from them, but to see them straight. This will show you a system being opened, a process that needs to be refined, or a culture that needs to be strengthened.We came out of that difficult period more united, more intentional, and more responsive to our growth without losing our balance. Which is why this Halloween, I’m thinking about a different kind of fear. The one that acts as a driving force for change.At one point or another, every entrepreneur will find the unknown overwhelming. However, if you deal with those moments in a truthful, humble, and human way, then they stop being horror stories, and become your origin tale. About Varun Bhanot Varun Bhanot is Co-founder and CEO of MAGIC AI, the cutting-edge AI mirror that makes high-quality fitness coaching more accessible. Under his leadership, MAGIC AI has raised $5 million in venture funding and earned multiple industry accolades — including being named one of TIME’s Best Inventions of 2024. As a new father as well as founder, Varun shares candid insights on balancing parenting and entrepreneurship in his bi-monthly guest column, Startup Daddy. Learn more about MAGIC AI Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
London leads coworking boom – but where’s the rest of the UK? Nearly one third of the UK’s co-working spaces are located in London, research finds. Written by Helena Young Published on 3 November 2025 Flexible working has become increasingly the norm; however, a new report has revealed that remote workers outside London may struggle to find a local coworking spot.While the UK’s 4,048 shared workspaces make up one of the most extensive networks in the world, nearly a third are coworking spaces in London, finds CoworkingCafe’s Q3 2025 State of the Coworking Industry Report.And while more spaces are popping up across other major cities like Manchester, Glasgow, there are significant regional gaps when it comes to access to flexible working spaces.London’s coworking dominanceWith 1,191 coworking spaces in total, London accounts for nearly a third of the UK’s shared workspaces. In comparison, Manchester has 120 spaces, followed by Glasgow with 68.Other major cities, such as Birmingham, Bristol, Leeds, and Edinburgh, have just over 50 coworking hubs each. While these cities are smaller, even accounting for population, the gap remains out of proportion.Londoners enjoy access to professional, well-equipped workspaces in abundance. This is partly due to coworking chains such as Regus, Fora Regus, Fora, Bruntwood, Workspace Group, and Spaces having multiple sites across the city.While this gives London-based freelancers and small businesses the luxury of choice, from professional serviced offices to community-driven, creative spaces, those in regional areas may struggle to find similar spaces.Why regional coworking is laggingOutside of England, the growth of coworking spaces has been even slower. Scotland, Wales, and Northern Ireland together account for less than 10% of the UK’s total coworking spaces.The report states that Cardiff, for instance, has only 40 spaces, while Belfast has around 35, both emerging markets with growing potential but still underserved compared to England, especially London.London-centrism in the professional world is nothing new, and now it extends to coworking. Lower population density, fewer freelancers and digital professionals, and limited local investment in flexible infrastructure all contribute to slower growth outside the capital. What this means for sole traders and freelancersSole traders and freelancers outside London may stick to working from cafés, restaurants, or home. But while it’s great to support your local, these spaces often lack essentials like reliable WiFi, privacy, networking opportunities, and professional meeting rooms.Some hospitality operators have criticised workers who use valuable seating space and electricity to do a day’s work while spending very little, ultimately costing the business money. In January, Starbucks announced its facilities are for paying customers only, after its open-door policy invited in a string of remote workers who wouldn’t actually order anything.Coworking spaces help to avoid these awkward interactions and can also be surprisingly cost-effective. According to CoworkingCafe’s report, the average membership for coworking costs £180 per month. This works out at roughly £9 per day for a full working week, making it a reasonable alternative to daily food and drink expenses.However, until the regional coworking gap closes, entrepreneurs must continue to balance their laptops between the salt and pepper shakers. New spaces outside of London will be a welcome addition by both supporting sole traders and strengthening local networks. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
Over 28,000 freelancers risk fines as self-assessment deadline looms The paper Self-Assessment Tax Return deadline is at the end of this week, yet new data suggests that thousands of freelancers are likely to miss it. Written by Helena Young Published on 3 November 2025 With the upcoming “dreadline” for Self-Assessment Tax Returns just two days away, new data has revealed that over 28,000 are at risk of being hit with £100 fines for late filings.While the cut-off date for online filings isn’t until January 2026, the October 31st deadline often involves a frenzy of late paper filers — though this is something Making Tax Digital (MTD) aims to eliminate once it becomes mandatory from April 2026.Still, despite the UK government’s shift toward digital systems, many freelancers and small business owners are still expected to miss the deadline this year, according to research by NerdWallet UK. How many people are expected to miss the deadline?Sorting out taxes is stressful enough without the burden of being fined by HMRC.Yet, data by NerdWallet UK predicts that 28,784 business owners and freelancers will miss the paper submission deadline this week, based on 9.46% people missing it last year.The consequences of missing the filing deadline are an automatic penalty of £100 from HMRC, even if you don’t owe any tax. If the return hasn’t been filed within three months of the deadline, an additional £10 penalty is added daily, with a maximum £900 charge.Why are so many people missing the deadline?Despite the rise of digital tools and accounting software, a surprising number of founders continue to juggle spreadsheets, receipts, and deadlines on their own.NerdWallet UK’s research reveals that 33% of business owners still manage their finances manually, with 27% doing so without help from an accountant. Yet further data suggests that founders are struggling with financial illiteracy. A survey by accounting software company Xero revealed that 55% of SMEs admit to avoiding financial management. It also found that one in ten of the UK’s smallest businesses (those with nine employees or fewer) believe they don’t need to declare all of their taxable income to HMRC. The lack of awareness around tax bands among freelancers is another likely reason many people miss tax deadlines altogether. Nearly half of sole traders also aren’t prepared for MTD, despite the initiative becoming mandatory for self-employed income from April 2026. How can freelancers avoid getting fined?The lack of financial literacy among founders has inevitably led to stunted growth and financial losses.NerdWallet UK reported that UK business owners are spending an average of seven hours on financial management tasks per week — totalling an average of £17,917 in lost earnings annually.An extra £100 will only add to this financial burden, but there are a few ways founders can avoid the penalty.First, it’s crucial to remember important deadlines for submitting your tax returns. Even just something as simple as setting reminders or making a note in your calendar can make it easier to stay on track and avoid last-minute panic. If you do miss the paper deadline, gather all the relevant documents and file online as soon as possible. Next, a good accounting software can make managing your finances much easier and more accurate as it automates repetitive tasks (e.g. invoicing), gives you real-time insights into cash flow and spending, and lets you track your finances throughout the year.Alternatively, hiring an accountant can also take weight off your shoulders, as they know the ins and outs of tax rules, can help you avoid mistakes, and can help you save money as well. After all, 83% of SMEs say that their accountant has helped reduce the impact of inflation on their business, so it’s definitely worth the investment if you have the budget for it.And remember, you can always contact HMRC if you have questions about the process or issues with payments. That way, they’ll be aware of your situation and shouldn’t impose added fines. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
Will AI doom ecommerce to enshittification? The rise of “enshittification” has led to poor customer experience on ecommerce platforms, but will AI technology improve the problem, or make things worse? Written by Helena Young Published on 3 November 2025 It isn’t news to anyone that the internet isn’t what it used to be. Nowadays, many of the online spaces we once enjoyed are now filled with advertisements or sponsored content made only to gain advertising revenue.This is due to a process known as “enshittification”. The label refers to digital platforms and online services gradually getting worse for users over time — usually due to companies prioritising profit over user experience. No company is safe from enshittification. Social media platforms like Facebook and LinkedIn have both been criticised for pushing shallow content and endless ads. Meanwhile, some complain that search engine results have become filled with sponsored content, and large ecommerce businesses bury independent sellers under paid placements.And while artificial intelligence (AI) could be the solution for businesses to win back customer trust, experts are saying the rush to adopt the technology could add more fuel to the fire.What is enshittification?Enshittification (also called “crapification” and “platform decay”) is a term coined by journalist Cory Doctorow, describing how online platforms gradually get worse for users over time. According to Doctorow, it can occur when a company changes its focus from offering a good service to making more money for its owners and investors.The enshittification process works in three stages. First, it focuses on attracting users by offering high-quality products and services. From there, the platform starts to degrade the customer experience (for example, by showing more ads or promoting sponsored products), before milking as much value from both users and business customers. As a result, the quality of the service drastically declines, customers are left frustrated, and the platform continues to prioritise profit over user experience.How might AI lead to enshittification?AI has the potential to improve user experience, such as by giving product recommendations based on preferences via personalised digital marketing campaigns. But, as one expert has warned, it’s impossible to ignore how it might also contribute to enshittification if used incorrectly by platformsChris Jones is Managing Director at PSE Consulting, a payment specialist that advises businesses on building checkouts. He advises that businesses should build AI agents that “act in the best interest of consumers — not just sellers or shareholders”.Experts have already noted how generative AI can lead to mass-product listings, fake customer reviews, and low-quality product descriptions or images (also known as “AI slop”), making it harder for users to find authentic or high-quality products.Moreover, replacing human support through AI-powered chatbots may save a business money, but it quickly leads to more irate customers if it fails to solve more complex problems, such as processing refunds and order modifications.Platforms are already taking action to penalise AI-generated content that’s considered to be low-quality, spammy, or deceptive. LinkedIn updated its algorithm in July to minimise the reach of AI content, resulting in many users struggling to get engagement on their posts.Daniel Ionescu, media entrepreneur and founder of Millennial Masters, offered his opinion. “AI isn’t making search, discovery, or commerce better for us. It’s mostly another tool for platforms to lock you in, auto-generate filler, and keep eyeballs glued to their ecosystem”. How AI can amplify online frustrationEnshittification isn’t just a buzzword or something made up by disgruntled people who miss the golden age of the internet — it’s something that’s genuinely affecting the consumer experience and how they feel when shopping online. According to a study by WARC, 79% of customers now describe online shopping as a “joyless scroll”, while 78% say they feel overwhelmed by the amount of choices.But while AI could help to ease these problems through a more personalised shopping experience, the pressure startups face to adopt the technology could easily lead to rushed and poorly implemented solutions that offer little value.“If platforms move too quickly to monetise, prioritising advertising revenue over genuine customer value, trust will deteriorate,” Jones concludes. “Consumers may withhold the very data which would make their experiences better, reducing the opportunities presented by AI before they even arrive”. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
More companies are hiring co-CEOs – how does it work? An increasing number of companies are appointing co-CEOs to replace longstanding bosses in a trend that could trickle down to startups and SMEs. Written by Helena Young Published on 3 November 2025 In recent years, big names including Spotify, Netflix, Oracle and Comcast have all opted to adopt a co-CEO leadership structure.The model has huge benefits, especially when it comes to winning funding, as responsibility is shared therefore potentially mitigating the burnout that founders report.However, while many startups have co-founders from the beginning, is this a model that SMEs should be looking at?What is the co-CEO trend?The trend, which has been picked up by Reuters and Quartz, among others, has seen companies either replace a solo CEO with two co-CEOs like Spotify, or bring in a new CEO to join an existing leader.Spotify’s CEO, Daniel Ek, has held his role for nearly two decades but is now handing over to co-presidents Alex Norström and Gustav Söderström, who will work together from January 1 2026.The duo had already been serving as co-presidents, but each had a different focus. Söderström was Chief Product and Technology Officer, while Norström was Chief Business Officer.In the announcement, Spotify singled out the pair’s differing focusses as a strength; but also the fact that they have worked together for more than 15 years.The two said in a joint statement: “We’ve worked together a very long time and have seen Spotify through many different chapters…While we bring different experiences and perspectives to the CEO role, we both have a strong bias to action and can’t wait to get started knowing that we will have Daniel’s full partnership and ongoing support.”Comcast has taken a different approach. Brian L. Roberts has held the role of CEO since 2002, but announced last month that the company’s president, Mike Cavanagh, will be joining him as co-CEO. While news reports suggest that this is succession planning, Roberts stated that the two CEOs are looking forward to working together “for years to come”.Why are companies appointing co-CEOs?A study quoted by the Harvard Business Review showed that the co-CEO structure often translates into better results.The team studied 87 public companies between 1996 and 2020, which were being led by co-CEOs, and found that “they generated average annual shareholder returns of 9.5% while the duo was in charge, better than the 6.9% average for each firm’s relevant index”. This equated to nearly 60% outperforming ventures with a single CEO.The study also recorded that the average tenure was around five years, which was “on par with solo CEOs”. Success seems to pivot on bringing two people together who have complementary abilities and clearly defined roles; and if this works, the model can last.Another clear advantage is that co-CEOs can support each other, especially when it comes to seeking funding. Investors recognise this. As one blogger wrote on Medium: “Solo founders make investors nervous. Startups are lonely and exhausting, and a single founder is more likely to burn out or slow down without a strong support network.”However, the success of a co-CEO relationship is dependent on both individuals working well together; and being able to deal with any friction, especially in high stress situations. Can co-leading work for SMEs?It is important to point out that while there is an upwards trend – the majority of companies still operate with one leader who is supported by a C-Suite. Executive search firm Heidrick & Struggles reports that of the Fortune 1000 companies, 14 have co-CEOs in place in 2025.Also, for some SMEs, the model is irrelevant. According to government statistics, just over four million small to medium businesses have no employees on their books. Bringing in a partner in this situation would be a huge financial decision.For larger ventures, bringing on board a co-CEO would mean the founder (who usually holds the role of CEO) delineating what responsibilities they would like to hand over. This delineation of roles is essential.There would also need to be decisions made on the equity share in the company – namely whether this should be a 50/50 split; as well as if equity should dictate voting rights.However, the key deciding factor for whether this model can work will be financial. Bringing a CEO into a venture – whether as a co-CEO or sole leader – is expensive. Their salary and equity must be weighed up with the growth that their appointment is hoped will bring. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
Founders’ poor financial literacy is hitting growth The growth of businesses across the UK may be being hampered by critical gaps in their owners’ financial knowledge. Written by Helena Young Published on 3 November 2025 A study of SMEs across the UK has revealed that many founders are struggling with financial literacy – and it may even be impacting their cash flow.The data – published by the global small business platform, Xero – revealed that 38% of SME owners were unaware if their business was profitable last month, while more than half (55%) admitted that they avoid dealing with finances.The survey results suggest an alarming lack of confidence among founders when it comes to their finances, and have given strength to calls for financial literacy to be taught in schools.“Not a numbers person”The survey, which took place this past summer, saw both business owners and accountants quizzed. It revealed a “widespread lack of financial confidence among entrepreneurs” that is directly resulting in “mistakes and missed opportunities, with significant implications for individual businesses and the broader economy”.Among the findings was that more than half of respondents struggle with cash flow management. One in four (28%) business owners don’t think of themselves as “a numbers person”. That figure rises to 32% among women and 38% for those aged 18-34.Blissful ignoranceThe survey also uncovered that many business owners are either blithely unaware of their financial literacy shortcomings or choose to ignore them.Only 24% of small business owners believed that they lack necessary financial skills, but the survey results from accountants and bookkeepers suggest otherwise.Nearly half of these financial professionals talked about how misinformation heard in social places like pubs or on social media by ‘finfluencers’ had often been taken as the truth by their clients, leading to financial mistakes.Half of the professionals surveyed said that they had clients who believed the government would reimburse their expenses. Meanwhile, one third had clients who didn’t realise that dividends are taxable.The most shocking statistic, though, was that one in ten of the smallest businesses (up to nine employees) incorrectly believe that they don’t need to declare all their income to tax authorities. 51% also wrongly believe HMRC will contact them if a tax return is due. Financial implicationsThe Xero team reports that the holes in the participants’ knowledge had already led to serious financial consequences. This is because they were getting even the basics wrong.39% of small businesses are failing to claim all eligible expenses, while 59% of the sole traders were operating without a separate business bank account.The results also revealed that more than half have been caught off guard by unexpected costs, while just over a quarter were not setting aside enough money for tax or submitting a late tax or VAT return.For some financial tasks, such as calculating payroll, entrepreneurs can use DIY accounting or payroll software. But more intricate processes can often require specialist knowledge or education.Social stigmaThe researchers are pointing to the social stigma of admitting a gap in knowledge as one reason why business owners are pushing on without addressing the issue.Kate Hayward, the UK Managing Director of Xero explains: “Culturally, there’s a stigma around not knowing our numbers. There’s no shame in it when nobody is teaching us about it, but businesses deserve more.”The data uncovered that 22% admitted that they are too afraid to ask financial questions, because “they feel that they should already know the answers”.Xero has launched a free programme for business owners but Hayward adds that the Government needs to rethink education to “train our children to think and behave like entrepreneurs”.Wider problemThe findings reflect a wider lack of financial knowledge across our society, says experts. In a piece published by Professional Adviser, Dan Russell, founder of the education platform, Funkled, says that poor financial literacy and understanding was “the single biggest challenge facing financial services”.The London Foundation for Banking & Finance CEO Shelley Doorey-Williams added in the article: “Rather embarrassingly, we [the UK] are very low when it comes to levels of financial literacy. One of our biggest exports is financial services but individuals who live here are struggling. When compared to other nations we do score rather low.”The data suggests that founders need to take proactive steps immediately to take stock of their knowledge, not least because financial literacy ensures they are compliant, financially prepared and making the right decisions for their businesses. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
Predicted £1bn increase in business rates for UK high street Amid warnings of a £1bn increase in business rates in April, experts are already predicting it could sink some ventures. Written by Helena Young Published on 3 November 2025 Another week and another warning that SMEs and startups could be cripped by a business rate hike next April. That’s despite governmental promises of relief. The Office for National Statistics (ONS) has released its Consumer Prices Index (CPI) inflation figure for September; and it has resulted in concern. Analysts at global tax firm Ryan say that this figure suggests that overall business rates yield on companies across England will rise by 3.8% in April next year. This is alongside the revaluation of rates, which means that tax business rate taxes will be linked to property valuations from April 2024. The analysis comes at a time when high street names like Co-op are warning that there could be huge job losses should the UK Government not deliver the drastic rate reforms that businesses are calling for. Earlier this month, Co-op released new research that suggested that the UK could see 60,000 small shops and 150,000 jobs disappear if radical change doesn’t happen.Why is the CPI inflation figure important?The latest report from The Office for National Statistics states that the CPI rose by 3.8% in the 12 months to September 2025, which was unchanged from August.As The Independent writes, this figure is “highly influential” as it is used as a key factor in setting many of the following year’s tax policies and welfare spending commitments. The analysts state that it suggests that there will be a £1.06bn increase in business rates in April 2026 as the new tax year kicks in. Record property taxesA long held complaint is that business rates in the UK are cripplingly high, and this has had a profound impact on businesses. Andreas Adamides, CEO of Helm, a network for founders and CEOs of scaling UK companies with an average turnover of £21m, said: “The UK has the highest property taxes in the developed world, yet we keep piling on more. High streets are being choked to death whilst competing with online rivals who face a fraction of the burden.”This is especially true for those in the hospitality industry because premises have to be large to accommodate customers. In July, Nick Mackenzie, boss of the leading pub chain, Greene King, called for urgent reform and stated that business rates should be charged on profits, rather than on property, to help relieve financial pressure on the struggling pub industry.This call is especially urgent now as payments look set to increase for large Retail, Hospitality, and Leisure (RHL) properties – namely those with a rateable value (RV) of more than £500,000. They are set to be hit with an extra payment worth up to 10p on each £1. Could SMEs get relief?While this is bad news for the likes of supermarkets and office space businesses, the Government might still deliver on relief for smaller ventures. Despite hold ups in the House of Lords, business rate reform was mooted by the Labour Party even before the election and remains high on the agenda. However, as the Autumn Budget on 26 November approaches, SMEs are nervous as to what will actually materialise. Seven in 10 Brits “…doubt the Government will deliver on relief”. Promises have already been watered down, after all; and tax rises are looking certain. In the meanwhile, the Government is urging founders to create an online account to track their business rates closely ahead of the April 2026 revaluation. The Business Rates Valuation Account informs businesses about changes to their rateable value (RV), which is the figure that determines how much they pay in business rates. This happens every three years but this year will potentially coincide with more sweeping reforms. While firms will have to wait another month for the budget, forward planning, including setting up one of these accounts, is advised. This means SMEs are a little more prepared when the Chancellor makes her announcement whether the reforms go far enough or not. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
What does the Real Living Wage rise mean for SMEs? The Real Living Wage has increased by nearly 7% for 2025-2026, affecting businesses who pay this voluntary hourly rate. Written by Helena Young Published on 3 November 2025 The organisation behind the Real Living Wage (RLW) is reporting that the voluntary payment has increased, impacting almost half a million workers.The Living Wage Foundation says that the hourly rate will increase by 95p to £14.80 in London and by 85p to £13.45 for the rest of the country, with the change effective immediately.This translates to more than £2,418 more per year in the UK than the legal minimum, and over £5,050 more in London.The Foundation adds that there are currently 16,000 UK companies signed up to the scheme, including IKEA, Everton FC, Aviva and recent signee, high-street retailer Uniqlo.What is the Real Living Wage?The real Living Wage is described as the “only UK wage rate independently calculated based on what is needed to cover living costs”.It is different from the government’s National Living Wage, which is the legal minimum employers must pay for over-21s (and, as such, is compulsory).Instead, this is a voluntary payment. Higher than the NLW, it takes into account everyday household costs such as rent and energy bills, childcare and transport, as well as items like a warm winter coat for children, or savings for a financial emergency like a broken boiler.It also applies to a larger number of workers as it includes anyone over the age of 18 who is working for a Living Wage Employer. Currently, workers aged between 16 and 18 are paid the lower National Minimum Wage rate.Wider reformsThe news will only have implications for those businesses who have signed up to the scheme; but their number is growing.The Foundation announced that there have been nearly 2,500 new accreditations over the past year, and that one in seven employees now work for an accredited RLW Employer.Katherine Chapman, Executive Director of the Living Wage Foundation, said: “It remains a tough time for low-paid workers, with 4.5 million people still earning less than the real Living Wage and struggling to escape the grip of in-work poverty.”The Government is pushing ahead with employment reforms that are also hoped to address this, with zero-hours contracts and day-one dismissals set to undergo reforms.The Work Foundation has estimated that 1.2 million workers would have been protected from “severe insecurity” in the workplace if the unfair dismissal measures had already been in place in 2023 with a six-month statutory probation period. Why are SMEs concerned?However, while the added protections for workers are largely being praised, businesses are voicing their concerns about who will foot the bill.Zero-hours contracts reforms have come under particular fire from recruitment companies who want agency workers exempt from the changes.Paul Seath of legal firm Bates Wells, told People Management that the proposals are aimed at ending exploitation but might have the “unintended consequence” of “…creat[ing] greater uncertainty for workers by in effect encouraging employers not to engage them.”For many SMEs, they are simply concerned about where to find the extra money to meet these salary expectations; as well as the new sick leave and parental rights rules. Especially at a time when costs are rising and we are waiting on the outcome of the Autumn Budget.While the RLW isn’t compulsory, accredited employers must look at their budgeting to see what they are able to do. This is at the same time as reviewing their contracts, payroll and HR processes, and shift workers, before the first employment reforms become law.It is undoubtedly a tough time but businesses need to find a balance between the wellbeing of their employees and the health of their business as the two are inextricably tied. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
Online sellers are winning the war against serial returners The consumer habit of ‘serial returning’ in the UK is on the decline, after several big fashion names took preventative measures. Written by Helena Young Published on 3 November 2025 In good news for online retailers, the UK’s “serial returning” habit and the refund abuse it can lead to appears to be slowing down.New research shows that serial returners (shoppers who regularly buy multiple items only to send most of them back) have dropped from 12% to 8% of consumers. That shift is saving retailers an estimated £1.7bn across the industry.For small ecommerce brands, this is sure to be a relief. High-frequency returns have become a drain on profits, cash flow, and logistics.But as shoppers start curbing over-consumptive habits, small sellers will have more breathing space to tighten up their returns policies.What’s driving the drop in serial returners?Serial returners are the customers who treat online shopping like a fitting room, ordering several sizes or colours, then sending most of them back.It’s been a growing epidemic, costing UK retailers around £6.6bn last year in shipping, restocking, and lost stock value.But new research from ZigZag shows that it seems to be on the decline, due to a combined change in retailers’ returns policies and consumer attitudes. Many brands now charge return fees, between £2.50–£2.95, or withhold delivery refunds to cover costs.Other clothing stores are encouraging customers to return items in-store, making the process of returning slightly less convenient and perhaps introducing a sense of accountabilityIn the meantime, consumers might be becoming more mindful. Cost-of-living pressures and sustainability concerns could be making shoppers think twice before ordering five jumpers to keep only one.When retailers fight backSerial returns hit smaller ecommerce brands much harder than they do larger brands. Every unwanted delivery means lost time processing refunds, shipping and storage costs, and often unsellable stock. And many are already working with tight profit margins.Big brands have tried to fight back. Major fashion retailers like ASOS have introduced paid returns, while PrettyLittleThing even went so far as to deactivate some of its chronic returners’ accounts. And now, it seems expectations are shifting.The decline in serial returners is a positive sign as it gives sellers the chance to revisit their return policies, to set clearer, firmer rules without worrying about a customer backlash.While previously, 71% of shoppers expected free returns as standard, many now understand that free returns aren’t always sustainable. And, according to one poll, customers increasingly value transparency and fairness in returns policies, over total flexibility. How online brands can limit returnsIf you’re running an online shop, this is a great moment to fine-tune your returns process. For instance, you might explore introducing modest return fees, like ASOS. This helps discourage wasteful shopping without alienating your entire community.You could also encourage in-person returns if you have a physical store, or partner with parcel-drop networks to save on shipping costs.Even better is to reduce the need for customers to make returns in the first place. Clear, accurate product pages with high-quality, representative images, size guides, genuine customer reviews, and honest descriptions can help shoppers buy the right item, first-time.Returns will always be part of selling online, but they can be less hassle for shops that adopt smart policies and use transparent communication. And with fewer people taking advantage of online returns, perhaps the era of sneakily returning worn items can become so last-season. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
Another big Companies House change is coming next month As well as new ID checks, company directors have one more rule change to pay attention to in November. Written by Helena Young Published on 3 November 2025 From November 18, limited companies in the UK will face changes to how they manage their business registration with Companies House.The update is in addition to the new ID verification rules, which take effect on the same date.Company owners and directors will be most directly affected by the updates to the internal registers, so it’s important to understand the changes to stay compliant.What’s changing on November 18?From November 18 2025, Companies House will change how its statutory registers are maintained.Companies will no longer need to keep internal registers of directors, secretaries, or people with significant control (PSCs) with Companies House.Instead, Companies House will become the official record itself, so all filings you make with it must be accurate and up to date.Also from November 18, directors will no longer need to provide a business occupation when registering their appointments.The last change will affect the register of members (shareholders). By law, companies still need to hold a register. But after the deadline, it will need to be kept internally, either at the company’s registered office or at a Single Alternative Inspection Location (SAIL).If your company previously kept its register at Companies House, you’ll need to move it and make it available to the public.Don’t forget that another major, but separate, change is coming into effect on the same date, and that’s ID verification, which requires new company directors to confirm their identities to stay compliant. ID verification will apply to existing company directors from next November.What you need to do before November 18Both the changes, the register and ID verification, are part of reforms to the Economic Crime and Corporate Transparency Act 2023 (ECCTA). The reforms aim to improve transparency and prevent shady corporate wrongdoing.Non-compliance with the new rules could result in fines or legal issues for directors, so keeping your records in order is essential.We’d recommend not waiting until the last minute, in order to reduce the likelihood of future headaches. Business owners should review and update their company registers for directors, secretaries, and PSCs to ensure all details are accurate and complete.As a next step, transfer your register of members from Companies House to your registered office or SAIL. And remember that this register must be made accessible to the public.Remember, it’s also wise to keep records for at least 10 years, including former names and addresses. This helps you stay compliant and makes audits or checks much easier, if needed. If there’s any uncertainty, speak to a legal or accounting professional. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
No or low? No way, Jose! In his new bi-monthly column, F&B expert Matt Harris serves up food for thought (with plenty of takeaways advice) from the inhospitable world of hospitality. Written by Helena Young Published on 3 November 2025 I’ve just been invited to a no and low tasting hailed as “the driest event of the year”. I had to decline as I’ll be busy watching fox poo dry on a pavement that day.What has the world come to? I know producers who spend all day, every day tending to their vines so that the grapes taste of the land they grow in.Not one of them has ever said to me, “this would taste so much better if we removed all of the alcohol with a centrifugal spinning column”… Ok rant over. I’m a diehard alcohol-in wine kind of wine merchant, have been ever since my first job at Thresher’s Brixton way back in 1996. But I get that Brits are “drinking differently”.What I’m seeing in my bars is confirmed by this year’s KAM Market report on the no and low drinking space. Not only are people moderating but they actively swerving places that don’t offer great alcohol free (AF) substitutes. Fun F&B fact: 37% of UK adults have either left a venue early or been left disappointed as a result of poor no and low options. Add this to the 24% of non-drinkers that choose tap water rather than something that they don’t really want and you are looking at an estimated £800m a year in lost sales. In my mind, catering to this does not necessarily mean offering big brand AF beverages that are lower in taste but higher in price. As well as the growing crowd of small brewers and startups making innovative no and low drinks, there’s a myriad of gorgeous naturally AF fruit juices, soft drinks and teas out there too. Or why not try a white port and tonic instead of a G&T, half the strength and absolutely delicious?From Boomers to Gen Z, people aren’t giving up on alcohol, they are just being more conscious about how much they drink meaning business is always evolving on Planet of the Grapes.Just don’t ever, ever, invite me to the driest event of the year… Matt Harris - Founder of Planet of the Grapes Matt started his Food & Beverage journey aged 19 working at Thresher's in Brixton. With a WSET diploma in wine and spirits under his belt, he went on to establish wine merchants Planet of the Grapes in 2004. Now - at the ripe old age of 52 - Matt's empire includes multiple venues around London including bars in Leadenhall Market and East Dulwich as well as restaurant Fox Fine Wines & Spirits at London Wall. Planet of the Grapes This content is contributed by a guest author. Startups.co.uk / MVF does not endorse or take responsibility for any views, advice, analysis or claims made within this post. Share this post facebook twitter linkedin Tags News and Features Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
What is an employee assistance programme (and how to design one)? We share everything you need to know about employee assistance programmes (EAPs), why they’re important and how to implement your own. Written by Helena Young Published on 3 November 2025 Offering decent employee benefits in your business is extremely important for retaining your staff and boosting morale, and part of that should include health and wellbeing support.Over time, an increasing number of companies have introduced wellbeing initiatives, with 69% of employers offering occupational health services in 2025.A key part of this is an employee assistance programme (EAP) — an initiative that provides staff with access to professional support for personal and work-related issues. Offering an EAP can help your team feel supported and show that you genuinely care about their wellbeing. Below, we’ll explain what EAPs are, including why they’re important, how they work, the typical costs involved and how to implement them in your own organisation. 💡Key takeaways An employee assistance programme (EAP) is a benefit that provides employees with confidential support for personal and work-related issues.The typical services EAPs offer include mental health counselling, stress management, and financial and legal advice.EAPs can help reduce staff turnover, stress and burnout, plus improve productivity, engagement and company culture.Pricing models that most EAP providers use are per employee per month (PEPM), per use, per call, hybrid model, and bundled.Important considerations when choosing an EAP provider include pricing, accessibility (e.g. 24/7 support), confidentiality and multi-language support. What is an employee assistance programme? Why are employee assistance programmes important? How do employee assistance programmes work? How to design or implement an EAP for your business How much do employee assistance programmes cost? How to choose the right EAP provider What if my business doesn’t offer an EAP? What is an employee assistance programme?An EAP is a confidential support service provided by employers to help employees deal with personal or work-related problems that might affect their wellbeing or job performance.EAPs usually offer support in areas such as:Counselling for mental health, stress or relationship issuesFinancial and legal adviceSupport for family or personal mattersResources for managing stress and work-life balanceYou can set up your EAP either in-house or through an external provider.An in-house EAP is typically run by your internal human resources (HR) team, who are responsible for managing and delivering the EAP to your staff. Meanwhile, hiring an external provider is when you have a third-party to provide support services to employees.There are many benefits to EAPs, most notably improved employee engagement, productivity, reduced absenteeism (regularly staying away from work without a good reason) and lower staff turnover. It can also help to improve morale and give your business a competitive advantage, as a good EAP is more likely to attract and retain new talent. Why are employee assistance programmes important?EAPs are important for promoting workplace wellbeing and supporting employees mentally and physically, especially with stress and burnout becoming a major problem in the UK.According to research by workplace mental health consultancy MHFA England, 79% of employees are experiencing moderate-to-high levels of stress, while 63% are showing signs of burnout, such as exhaustion and disengagement. Meanwhile, an average of 21.6 days were lost due to work-related stress, resulting in a £5.2bn cost to UK businesses.Offering an EAP can help mitigate these issues by providing employees with confidential access to professional support, including counselling, mental health resources, and guidance for personal or work-related challenges.This will help staff manage stress and prevent burnout, as well as improve productivity, engagement and overall workplace morale. Companies that invest in EAPs often see lower absenteeism, reduced staff turnover and a healthier workforce in general.Statistics by EAP provider Wisdom Wellbeing reveal that having an EAP reduced absenteeism by 36%. Moreover, 39% of employees who utilised EAP services related to legal, financial or work/life issues were able to resolve their issue or manage it effectively enough to remain at work and avoid negative outcomes (e.g. sick leave, declining performance or resigning). How do employee assistance programmes work?As mentioned above, EAPs offer services in multiple areas, including mental health support, financial and legal advice, and stress management. The services are typically confidential, available 24/7 and can even be offered to the employee’s extended family. They can be available to employees through several avenues, including by phone, online chat, an app or face-to-face.Here’s a more detailed breakdown of the services offered:Short-term counselling: access to a limited number of free sessions (often around three to eight) with licensed counsellors.Common issues support: stress management, anxiety, depression, burnout, grief and loss, relationship problems, family conflict, and addiction/substance abuse.Crisis intervention: immediate 24/7 support services for employees following a traumatic event (e.g. workplace accident or sudden death of a colleague).Specialised therapy: access to specific kinds of therapy, such as cognitive behavioural therapy (CBT) and eye movement desensitisation and reprocessing (EMDR) for trauma.Financial guidance: consultation with financial experts on personal budgeting, debt management, credit counselling and general financial planning.Legal advice: access to legal experts for information and guidance for non-work-related matters, such as family law (divorce), consumer rights, tenancy issues and wills.Dependent care: resources and referrals to help employees find services for childcare, eldercare or special needs care.Health and wellness: access to digital tools, health assessments, online workout classes, nutritional counselling, and a resource library with articles, webinars and podcasts on general wellbeing.EAPs also offer resources that help employers maintain a positive and healthy organisational culture. These include:Manager consultations: confidential support lines for managers to consult on how to address a troubled employee’s performance issues, approach difficult conversations and make appropriate referrals to the EAP.Organisational reporting: EAP providers can share anonymous data showing how often the service is used and what types of issues employees are facing — helping companies spot common challenges and create more focused wellbeing initiatives (e.g. stress management workshops if stress levels are high).Workplace conflict resolution: services like mediation or coaching to help resolve interpersonal conflicts or relationship problems between colleagues, or between an employee and manager. How to design or implement an EAP for your businessSetting up an EAP doesn’t have to be complicated, but it does require some planning so that it meets your team’s needs and delivers real value. Whether you’re creating one yourself or partnering with an external provider, here are a few key steps to help you implement your EAP successfully.1. Define your goals and budgetBefore deciding on how you’re going to design your EAP — or which provider you want to go for — you’ll need to determine the specific challenges in your workplace and what you want to achieve with your EAP. For example, some common goals include improving productivity, morale and work-life balance, or reducing stress and burnout.2. Find the right providerIf you choose to hire an external provider, you should take the time to research available options. When considering this, you should look into factors like the scope of care the provider offers (e.g. mental, physical, and financial), availability and access (e.g. 24/7 support and multiple languages), customer feedback and confidentiality.Cost is an important consideration as well. If you’re on a strict budget, it’s worth comparing the pricing of different providers to find one that offers the best services without unnecessary extras.3. Communicate with staffYou should inform staff about the EAP early on, even before it’s fully launched. Make sure to notify them about your plans to implement it, including how it works, what it offers and the benefits it’ll have. You should also mention that it’s completely confidential, so that employees are fully assured.Once you’ve fully implemented the EAP, you should promote it to your employees. This could be through internal email, intranet pages, company newsletters and your onboarding process.4. Train your management teamsThis step involves explaining to management how the EAP works, training them to recognise mental health struggles (e.g. changes in behaviour or performance), and teaching them how to have empathetic and supportive conversations with employees about their wellbeing. You should also provide clear guidance on how managers should encourage employees to use the EAP, when and how to make a formal referral (if needed), and to ensure that they address performance issues based on job performance, not personal factors.5. Review your data and adjustOnce your EAP is up and running, you should establish a system that collects employee feedback on their experience with the EAP. This will help give you an idea about whether your staff are actually finding it useful or not.You should also measure the effectiveness of your EAP by tracking the utilisation rate (the percentage of employees actually using the EAP), and reviewing metrics like absenteeism, presenteeism (someone being at work for more hours than required), productivity, return on investment, and staff retention, before and after the EAP’s implementation. How much do employee assistance programmes cost?The cost of an EAP ultimately depends on the number of employees you have, the specific services included, and the chosen pricing model.EAPs offer different pricing strategies, which can influence the final cost. These include:Per employee per month (PEPM): a fixed monthly or annual fee that’s charged for each employee, based on how much the service is used.Per use: the employer only pays when employees actually use the service instead of a flat fee.Per call: the employer pays a set fee for each call or contact an employee makes to the EAP service, such as counselling sessions or advice line calls.Hybrid model: combines a fixed PEPM fee with costs based on actual service usage.Bundled: a flat fee that covers a set package of services, regardless of how much they are used.For example, a small business (with 10-20 staff) may choose a per-use or per-call model to keep costs manageable, since they’ll only pay when employees use the service. On the other hand, a medium-sized company (with around 50-100 staff) might benefit from a hybrid model, as this gives them a balance between predictable budgeting and paying for what’s truly needed. How to choose the right EAP providerWhen deciding on the right EAP provider, you shouldn’t solely focus on price. Instead, you should also think about accessibility, usability and the quality of the services offered. Other important considerations include:24/7 access: this assures employees that support is available at all times and they won’t have to worry about missing opening times to talk to someone.Confidentiality: reassures employees that anything they share with counsellors (unless considered a significant risk to themselves or others) will not be shared with other people — even their own line managers.Multi-language support: useful for employees who aren’t native English speakers and prefer to talk to someone in their native tongue.Quality of counsellors: counsellors that are provided should be fully qualified and accredited, ensuring employees receive safe, high-quality and professional support.Multiple access channels: support available via phone, video call, online chat or in-person sessions — making it easy for employees to get help that suits their preferences.Reporting metrics: anonymous data that helps employers spot common issues and improve wellbeing support. For example, if reports indicate that employees are seeking financial advice, the company could introduce additional financial wellbeing resources or budgeting workshops.Integration with HR tools: this improves employee access to the EAP services by linking with existing HR software and tools, like employee portals or intranets. What if my business doesn’t offer an EAP?If you don’t offer an EAP, you risk increased absenteeism, lower productivity, higher staff turnover and an unhappy workforce overall.Not only that, but there’s also a significant risk to your reputation. The lack of a support programme will give the impression that you don’t care for employee wellbeing, which can ultimately deter new talent from joining your team, make it harder to retain existing employees, and harm your company culture and performance.While EAPs aren’t a legal requirement, you do have a legal duty of care to employees’ health and safety, including mental health. EAPs are an effective way to meet this obligation, while also being cost-effective and showing employees that their wellbeing matters. Share this post facebook twitter linkedin Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
What is intellectual property? Types and laws explained Intellectual property (IP) is essential for protecting your assets and brand value. We explore what it is, the types of IP and how to protect yours. Written by Helena Young Published on 3 November 2025 There are many important considerations when starting a business, and one of those is intellectual property (IP). Ultimately, IP is what protects your original idea, branding assets and inventions — preventing others from trying to copy your efforts.IP is an extremely valuable asset for businesses as it gives you a competitive advantage, creates new revenue streams through royalties, builds a strong brand identity, and even attracts new investment and funding opportunities.But understanding the ins and outs of IP can be complicated. To help you, this article will explain everything you need to know, including the types of IP, why it’s beneficial for your business and how to protect yours. 💡Key takeaways Intellectual property (IP) is anything you create (e.g. a design, invention or brand) that you can legally protect.Types of IP include copyright, trademarks, patents, registered designs and trade secrets.Copyright, unregistered design rights and trade secrets are automatically protected in the UK.Patents, trademarks and registered designs must be registered with the UK Intellectual Property Office (UKIPO) to get legal protection.Registering for IP can cost from £50 to over £310.Not having IP protection can damage your brand reputation, lead to your ideas being used by others and even cause financial losses. What is intellectual property? What types of intellectual property are there? Why is intellectual property important for small businesses? How much does it cost to protect intellectual property? How do I protect my intellectual property? What happens if I don’t protect my intellectual property? What is intellectual property?IP is any kind of creation of the mind that you can legally own — such as inventions, literary/artistic works and designs — which can be protected by the law and owned like physical property.A business that has IP has legal protection that gives it control over how its ideas, products or brand are used by others.IP protects both physical and intangible assets. Physical assets are things you can see and touch, while intangible assets are creations or ideas that don’t have a physical form — like inventions, brand names or creative works.However, some areas don’t count as IP. These include facts, common knowledge, scientific/mathematical discoveries, a book/movie title, slogans/short phrases (unless registered as a trademark), cash or residential properties.What intellectual property is legally protected in the UK?Some assets are automatically protected as IP, while others require registration first.Three types of IP are automatically protected in the UK, meaning you don’t need to register them. This includes copyright (creative works like books, music, art, etc.), unregistered design rights (the shape and internal configuration of products) and trade secrets (business information that’s kept secret, such as recipes and client lists).Everything else — such as patents, trademarks and registered designs — needs to be formally registered with the UK Intellectual Property Office (UKIPO) to be legally protected.The UKIPO is a government body that grants and registers IP rights. They are ultimately responsible for administering and enforcing IP laws in the UK, maintaining public records of registered rights, and helping businesses protect and manage their IP. What types of intellectual property are there?There are several main types of IP in the UK, each designed to protect different kinds of creations. Understanding these types is essential for anyone looking to safeguard their ideas, products or brand.CopyrightThis protects the rights of the creator of original works of IP, thus preventing others from copying, distributing or adapting them without permission. Elements such as business ideas, titles and slogans are not protected by copyright because they only cover original creative works that are expressed in a tangible form. For example, literary works (books, poems, articles, etc.), musical and dramatic works (lyrics, compositions and plays), visual art (paintings, photographs, sculptures), movies and computer software.Copyright only lasts for a limited time, and the duration depends on the type of work. Some examples include:Literary, dramatic, musical and artistic works: 70 years after the creator’s deathSound recordings: 70 years after publicationBroadcasts: 50 years after the broadcast dateFilms: 70 years after the death of the director, screenplay author or composerAI-generated works: 50 years for AI-generated works that don’t have a human creatorPublished editions: 25 years after the year in which the edition was publishedTrademarksA trademark is a type of IP that helps people recognise where goods or services come from, by identifying them with a unique name, logo or symbol. Trademarks protect your business name, product names, distinctive slogans (e.g. Nike’s “Just Do It”), recognisable logos, and specific brand colours or sounds. Similar to copyright, a trademark provides legal protection for a business and prevents others from trying to imitate its branding in a way that could mislead or confuse customers. It also allows the owner to take legal action against infringement if someone uses the trademark without permission.There are two trademark symbols that businesses can use:™(TM): shows you’re claiming rights to your brand’s name, logo or slogan. It can be used even if you haven’t officially registered your trademark yet.® (R): can only be used once your trademark has been registered. Using it without registration can result in penalties.PatentsPatents are legal rights granted by the government to give a creator exclusive control over their invention for a limited period (typically up to 20 years). This allows the creator to stop others from making, using or selling their invention without permission. There are three types of patents, which are:Utility patents: the functional aspect of an invention, such as how it works and what it does (e.g. a new type of engine, a smartphone app that uses a unique method, a medical device with a specific mechanism).Design patents: the unique and ornamental look of an object (e.g. the shape of a Coca-Cola bottle, the layout and visual style of a smartphone or game controller).Plant patents: new and distinct varieties of plants that have been asexually reproduced (e.g. through grafting or cutting), rather than by seed.A patent period is typically 20 years from the date of filing. Once this ends, the creator’s invention can enter the public domain. To qualify as a parent, the invention must be new, involve an inventive step and be capable of industrial application.Registered designsThis protects the appearance of a product, including its shape, lines, colours, contours, texture, material and decorative elements. It also grants the creator the right to prevent others from making, using or selling the design in the country where it’s registered. Registered design protection can be extended to specific parts of the product (e.g. the shape of a car’s headlights, a handbag pattern, the handle of a coffee mug, etc.), graphical symbols, product packaging and typefaces.The maximum protection length for registered designs is 25 years, and can be renewed every five years.Trade secretsTrade secrets are confidential business information that gives a company a competitive advantage, such as formulas, recipes, manufacturing processes, client lists or marketing strategies — all of which are legally protected as long as they remain secret.Unlike other types of IP, trade secrets can last indefinitely as long as they are kept confidential. However, protection is lost if the information becomes publicly available, reverse-engineered (deconstructing a product to figure out how it was designed or made) or leaked without authorisation. Why is intellectual property important for small businesses?IP is important for small businesses as it not only protects their unique assets, but also prevents others from copying or infringing on their products, brand names and designs — making it easier to take legal action against such cases.Adidas vs Thom BrowneIn December 2024, sport apparel company Adidas lost a trademark case against Thom Browne. Adidas had previously sued the fashion brand over a dispute, claiming that its four-bar design on its products was an infringement of Adidas’s three-stripe mark.The court ruled in favour of Thom Browne, finding that its design was sufficiently distinct from Adidas’s three-stripe trademark and did not cause confusion among customers.M&S vs AldiProbably the most publicised lawsuit of 2021, supermarket giant Marks & Spencer (M&S) sued Aldi for allegedly copying its popular “Colin the Caterpillar” cake with a similar chocolate roll called “Cuthbert the Caterpillar”, arguing that it infringed on its trademark and design rights.However, no single party won the case, as M&S and Aldi reached a confidential settlement. While the specific details of the agreement weren’t released, Aldi brought Cuthbert back to the shelves with an altered design, including changing the face to make it more distinct.InterDigital Technology Corporation vs Lenovo Group LtdIn 2019, InterDigital initiated a lawsuit against Lenovo, alleging that the company had been using its standard-essential patents (SEPs) without having a fair, reasonable and non-discriminatory (FRAND) license.Four years later, the UK High Court ruled that Lenovo should pay a lump sum of $138.7m (approximately £103.86m) for a global FRAND license, covering sales of mobile phone devices from 2007 to 31 December 2023. The court also determined that Lenovo should pay for all past sales, including interest, and rejected Lenovo’s arguments regarding limitation periods. How much does it cost to protect intellectual property?Based on information from the government website, these are the costs you can expect to protect your IP:Patents: At least £310Trademarks: At least £170Registered designs: From £50 for one design to £150 for up to 50For example, a coffee shop registering its business name and logo for IP will cost around £170 for one trademark application, plus an extra fee if it wants to register in more than one category of goods and services. As copyright and trade secrets have automatic protection, you will not need to pay any fees to secure your legal rights. How do I protect my intellectual property?Protecting your IP depends on the type you have. Here’s a quick breakdown of what you can do to protect each one:Copyright: while protection is automatic, it helps to keep records of creation dates (e.g. drafts, emails or timestamps) to prove that you are the original creator in case someone challenges your IP rights.Trademarks: register your trademark with the UKIPO, use the above symbols (™ for unregistered trademarks and ® for registered trademarks) and keep a close eye on the market for any potential copycats so you can act quickly.Patents: apply for a patent through the UKIPO and make sure to keep your invention confidential until the patent is filed.Registered designs: file a registered design application with the UKIPO. Remember to renew it every five years, and that you can only protect specific parts of the product (not the whole thing).Trade secrets: ensure to keep information secret by limiting access, using non-disclosure agreements (NDAs) and implementing security measures (e.g. passwords, encryption and secure storage).For more complex patents, it’s worth getting legal support from an IP lawyer or patent attorney to make sure your application is correctly drafted and your invention is fully protected.Where do I register intellectual property in the UK?To register an IP, simply visit the UKIPO section of the government website. There, you can choose which IP you want to apply for, see the cost for each one, and check what does and doesn’t qualify for protection. What happens if I don’t protect my intellectual property?Not protecting your IP could cause a lot of problems for your business. You risk losing your IP to others, which can then lead to financial loss, reputational damage, being forced to rebrand and difficulty in imposing your rights.Having an IP can protect you from these scenarios. For example, fashion giant Hugo Boss has filed lawsuits against multiple SMEs for using the word “boss” in their names. Despite its seemingly aggressive stance, monitoring for potential infringement helps to both protect your assets and give you more power if you need to take action.While getting IP rights in place can sometimes be a long process, as well as costing money, it’s a worthwhile investment that can save you from much bigger losses in the future. Share this post facebook twitter linkedin Written by: Helena Young Deputy Editor Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.