74. Outverse: AI-powered customer support to empower businesses

Founders: Kyran Schmidt, Jeylani Jeylani, and Ollie Steadman
Year founded: 2021
Website: outverse.com 

Who likes being kept on hold for ages or being passed from agent to agent? Kyran Schmidt and Jeylani Jeylani certainly didn’t – which is why they created Outverse.

Outverse builds AI agents that help business support teams resolve complex customer tickets. These virtual assistants put ticket resolutions on autopilot to help businesses deliver fast and efficient customer experiences.

“The whole reason teams invest in support is because they want users to be satisfied and successful with their product,” says Schmidt. “But long wait times, the self-serve information overload and being passed around between agents makes for a frustrating experience that impacts everything from churn to brand perception. 

“We saw an opportunity to improve customer experience while also creating a more calm and rewarding way of working for CX teams.”

Outverse targets mid-market SaaS companies in Europe with a support team of five people or more. It speaks loudest to those dealing with complex workflows or regulatory challenges where automation and smarter support solutions can drive significant impact.

To date, the startup has raised over $7m from top venture capitalists including Wing, Notion, and Seedcamp. Outverse is also working with some of the UK’s top Series A-B companies, and has some exciting larger customers expected to close soon.

We saw an opportunity to improve customer experience while also creating a more calm and rewarding way of working for CX teams.

What next? Well, in five years, Schmidt and Jeylani see Outverse powering semi-autonomous support and customer-facing teams where automation handles the bulk of interactions. They also hope to have evolved from support bots to a full-stack automated CX agent suite.

There is an increasing demand and expectation from consumers to receive the support they need quickly and efficiently. Failing to provide this service could see firms lose valuable customers – which is why Outverse will be such a gamechanging enterprise in 2025.