29. Swiipr: airline compensation in one card swipe

Delayed at the airport? Swiipr provides an alternative to airline recompense with its instant, prepaid compensation cards.

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Founders: Tara Spielhagen and Ian Clowes 
Year founded: 2019
Website: swiipr.com

Who in the UK now doesn’t have a nightmare airport story? Flight delays, luggage losses, and denied boardings inconvenience millions of passengers every year. And what do they get for their troubles? A flimsy paper voucher or a bank transfer that takes months to arrive.

Fasten your seatbelts, folks, because Swiipr is a new startup that’s hit the runway to disrupt the outdated and frustrating airline compensation system. 

Rather than just a muttered apology from eye-averting flight attendants, with Swiipr, passengers affected by a flight issue are handed a prepaid physical (or virtual, if preferred) Swiipr card. This can then instantly be spent on food and beverages (F&B) at the airport.

Tara Spielhagen had the idea for the business after being stranded at the airport due to a cancelled flight (where else?). She and cofounder, fintech expert Ian Clowes realised they could “uber-fy” the compensation process by trading in legacy pay-outs for one, digital app.

“While we couldn’t control disruption, we could cushion the  impact to passengers and ensure they were communicated to and financially helped when it really mattered”, she says.

Crucially, Swiipr gives consumers choice. It can be used at any airport F&B chain, pharmacy, or newsagent that accepts Mastercard. That means aviation victims won’t be left staring at one petrol station chain’s moulding meal deal selection — a sorry situation that I once found myself in after a rerouted flight home from Croatia. 

Swiipr’s innovative payment solution could improve the travel experience for millions of passengers. But it will also help to address a key customer service challenge for airlines, which is why 26 airlines across 70 countries have already bought into the business.

That impressive takeoff has also won investors, and Swiipr secured £6m in Series A funding in May last year. With its current flight path, we’ve no doubt it will stick the landing in 2025.

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