Customers are fed up of workers taking video calls in coffee shops

Resentment is brewing as customers complain about poor remote worker etiquette in coffee shops.

As today’s employees take advantage of flexible working perks, many have begun working remotely in their favourite coffee shop. But while freelancers and office workers enjoy loud, latte-fuelled meetings, a new survey shows customers think they’re taking the mocha.

According to a YouGov poll of 5,195 Brits, just 8% of respondents think that video calls, such as meetings held over Zoom or Microsoft Teams, are acceptable behaviour when working in a café. Among over 65s, the figure falls to just 3%.

Video conferencing has changed the rules when it comes to meeting etiquette. Now, those conversations have moved beyond the office walls, as manager catch-ups and public presentations make coffee shops go cold to hot desking.

Coffee shop etiquette

Remote workers have become a regular customer in coffee shops since post-COVID, as people take advantage of having a free workspace for the day for the low cost of a cup of coffee. But, as the YouGov poll shows, some enjoy it more than others.

38% of people surveyed by YouGov said they thought video calls were entirely unacceptable in UK coffee shops, with older generations most likely to disagree with the practice. 

48% of respondents said loud video calls were acceptable if the remote worker is using headphones, suggesting that noisy coworkers are getting office employees in trouble.

Londoners were least likely to see a problem with the issue of loud video calls. Just 24% of respondents based in the capital said it is unacceptable. This could be due to the many free workspaces in London, which have made public calls a common occurrence for café-goers.

Coffee shop bans laptops

YouGov’s findings come off the back of a series of PR crises for remote workers in coffee shops. Last week, the Canterbury-based café Fringe and Ginge announced it was banning laptops after workers reportedly began telling other customers to be quiet for their meetings.

Many restaurants and coffee shops are struggling to stay afloat thanks to staff shortages and crippling minimum wage rises

The majority of hospitality businesses told Startups they are unable to raise pay as a result of the cost pressure. In this context, the idea that firms would actively remove paying customers might surprise other small business owners.

However, Fringe and Ginge owner Alfie Edwards revealed that, while the decision had been tough, it was ultimately necessary to avoid souring more valuable customer relationships

“We had some really bad experiences with people, asking us to turn music off so they could do Zoom meetings,” he told the MailOnline.

Other cafés have described the downsides of the office worker invasion. Many stay for an entire workday and pay for just one cup of coffee. They’ll also plug in laptops and mobile phones, adding to the café’s electricity bills.

Most concerningly, Edwards adds, the focused atmosphere of a library was killing his shop’s buzz. ‘[After the ban] it’s just so nice to have people who were previously strangers that now chat regularly” he said. “We just realised we wanted to take hospitality back.”



Where can I work?

Of course, most remote workers are not hoping to bankrupt their local joint. They just want a calm, relaxing environment to complete their work in, away from distractions like loud neighbours, flatmates, or children.

Many are also freelancers or sole traders who can’t yet afford to lease their first office space. The loud meetings they are conducting might be annoying — but they could also be leading to a big career break or startup breakthrough.

Coworking spaces can service that in-between period of business growth. Providers also offer casual lounges with free tea and coffee, meaning employees can replicate the grind of a coffee shop, without annoying fellow customers.

We’ve listed the best cheap coworking spaces for remote workers and sole traders below. And if you’re still not convinced, one final piece of advice: invest in a solid pair of earphones.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

Want to be a Digital Nomad? You need to work in one of these jobs

Swap Work From Home for Work From Holiday. We list the top careers that UK workers can do remotely from anywhere in the world.

By now, you’ll have heard the rumours about digital nomad visas; the sought-after work program that will let you work from anywhere in the world. 

It sounds too good to be true. But thousands of UK workers have already swapped stale grey offices for sun, sand, and greater spending power. Now is the ideal time to start shopping around; 49 countries such as Italy and Japan have unveiled their own scheme.

You’ll need to be in the right job to qualify for this professional passport, however. Naturally, your role must be fully-remote and align with client expectations. You might also need to be online during UK work hours if you are working full-time for an employer.

Want to move careers and countries? Below, we’ve listed seven remote job types that are ideal for those seeking to become a digital nomad in 2024.

1. Dropshipper

Dropshipping nomads buy cheap products in bulk from a third-party supplier and then sell these online to an international consumer base. Essentially, you’ll be running a virtual shop front; making dropshipping an ideal industry for remote employees wanting to work abroad.

The one downside is that many countries require proof of a stable income for you to apply to the relevant program. Cash flow for ecommerce businesses can ebb and flow, so be sure to build up at least six months of stable revenue before you apply for the Digital Nomad visa.

Skills/qualifications: starting a dropshipping company is one of the most accessible ways to start a business. All you’ll need is to build a dropshipping store, where you can then sell remotely via an ecommerce website or social media, such as Instagram and TikTok.

Best country to work in: you can run a dropshipping store from anywhere in the world. However, the world’s largest dropshipping suppliers (including Temu and Shein) are in Asia. If you’ll be working closely with a third-party, it might be a smart idea to apply for a visa from a country with a similar time zone. For example, Malaysia, Taiwan, Japan, or Indonesia.

2. Copywriter

The freelancing industry is booming as employees seek out improved work-life balance and more control over their work hours. Freelance copywriting is another broad role that is ideal for job hunters wanting the ultimate flexibility. 

All you’ll need to get started in this job is a laptop and an email account to send copy to your employer. You can then set up shop anywhere, from a Berlin cafe to an idyllic Argentine villa.

Copywriting can be done for adverts, websites, digital media, or blog posts, and there are always companies advertising for this vacancy. However, it’s a good idea to build up a strong client base first before you quit your job, as it can take a while to reach a steady income.

Skills/qualifications: naturally, ability to write is a must for this role. But the most important soft skill you’ll need is time management. Working in different time zones can make it hard to hit delivery deadlines, so content writers need to be strict with their work schedule.

Best country to work in: content writing is a dream job for many but it is not very well paid. Some visa programs – notably, those in the Caribbean – have a minimum income of at least £40,000 per year, which might not be achievable for this role. Applicants should apply to schemes in Europe and South America, where the income requirements are much lower.


3. Graphic Designer

Related to the copywriter role is a career in graphic design. In this profession, you’ll be asked to create visual content for marketing materials, websites, or social media — the perfect task for when the creative juices (and cocktails) are flowing.

Most graphic designers are hired on a freelance basis, so make sure to build up a strong portfolio of work that will garner clients before you go. However, wannabe designers are able to work in a full-time role if the UK employer is happy for them to work abroad.

Skills/qualifications: not surprisingly, experience with creative design tools like Adobe Photoshop, Illustrator, and InDesign is a must (online courses and tutorials can teach you this for a small cost). You should also master fundamentals like branding and UI/UX design. 

Best country to work in: meeting deadlines and managing multiple projects is crucial in the fast-paced design sector, so base yourself in a country that’s near clients and has a strong tech infrastructure. Estonia and the Czech Republic are a good bet for the latter.

4. Social media and email marketing

Of the many roles that fall under the marketing umbrella, the world of social media is ideal for Digital Nomads. The most obvious route is to become a social media influencer and turn your holiday snaps into shareable content. But there are plenty of other avenues to explore.

Brand management is one. Even if you’re based somewhere ten hours behind the UK, you can schedule a content calendar and interact with followers. Email marketing specialists who can build and manage marketing campaigns are also increasingly sought-after.

Both of these roles cater to freelancers and full-time employees; the latter of which will give you more stability and freedom when it comes to applying to visa schemes.

Skills/qualifications: soft skills include collaboration, communication, and organisation. Knowledge of how to use social media platforms and creative tools like Photoshop is a must.

Best country to work in: if you’re hoping to snap gorgeous visual content while abroad, we recommend focusing on Indonesia, and other well-known ‘Instagrammable’ countries. Otherwise, social media workers can base themselves pretty much wherever they like.

5. Web Designer

Working as a web designer is a lucrative and creative role that is especially in-demand today. As more companies switch to remote-first customer portals or look to sell online, website design and maintenance has exploded in popularity.

This demand has translated into very high salaries. Experienced designers in the US earn around £6,000 for a month-long commission. This kind of wage unlocks access to Caribbean islands like Bermuda, which has a steeper income requirement for remote workers.

Skills/qualifications: solid web design experience is required. This includes mastery of HTML, CSS, and familiarity with Javascript. Understanding user experience (UX) principles and web design or digital marketing trends is also crucial.

Best country to work in: if you expect to work with, or already, clients in a specific region then consider the time zone difference. You’ll be working closely with the customer so significant time zone differences might create scheduling challenges.

6. Tutor

Love teaching, but don’t want to be stuck in a classroom? Running a tutor business means you’ll still be employed in a fulfilling and engaging profession but will also be able to plan a lesson timetable that suits your work schedule.

Most remote tutors will sign up to a teaching platform and then build up a client base from here. As well as running sessions, you’ll need to dedicate time to learning new teaching methodologies, mark papers or essays, and prepare lesson plans.

Skills/qualifications: naturally, you should have a strong understanding of the subjects you plan to teach. Depending on the platform, you might also need to complete a teaching certificate and a background check (similar to DBS checks in the UK).

Best country to work in: consider the age range, subject, and region of the pupils you want to teach. Parents will want their children to be tutored outside of school hours, so be sure to choose a country with a time zone that allows for reasonable scheduling.

7. Software Engineer

The majority of Digital Nomad visas were specifically created to cater to skilled tech workers. As a result, software engineers (the most in-demand tech role in the industry) truly have their pick of the litter when it comes to working remotely. 

In countries where software developers are especially coveted (such as the US), clients will pay employees huge salaries equal to £100k a year. That said, qualifying as a software developer is an arduous and highly technical task that can take years. For those wanting to move abroad today, another role might be more suitable.

Skills/qualifications: becoming a software developer or engineer is one of the hardest jobs to qualify for. Alongside critical thinking and analytical skills, you’ll also need more tangible qualifications. Luckily, these can be self-taught or learned from bootcamps, including:

  • Experience with programming languages (eg. Python and Java)
  • Knowledge of software design principles 
  • Knowledge of Database Management Systems (DBMS) such as SQL

Best country to work in: as mentioned, US-based software roles are among the most lucrative. We’d recommend basing yourself in one of the nine Latin American countries with a Digital Nomad visa (including Mexico) so you can operate in a similar time zone to clients.

Fancy a career change, but need to learn some new skills first? Read our guide to how to make yourself more employable for the ultimate list of job hunting hacks.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

These fast-growth UK startups are hiring right now

People who work at startups expect innovation and learning. Sounds like you? Here’s 63 exciting jobs you can apply for at a fast-growth UK startup.

Spring is a time of change, and that can include your career. If you’re bored of your current role and itching for a fresh challenge this month, it might be time to consider working at one of the UK’s top startup companies.

Startups are all about creating new things. They’re the perfect environment for those who are stuck in a rut. They’re also more likely to be mission-led, allowing you to connect your job to a cause you care about for meaningful work.

We’ve used our unique knowledge of the UK startup landscape to identify 63 startup jobs that are hiring this month. Some companies are already established names, others are rising stars, but all are ideal for individuals seeking a dynamic and purpose-driven career shift.

Monzo

New York, USA - 15 May 2020: Monzo Bank mobile app logo on phone screen, close-up icon, Illustrative Editorial.

Since it first launched back in 2015, Monzo has risen through the ranks to become one of the UK’s best-known challenger bank brands. However, its superfast growth has continued, and the company is still exhibiting a startup mentality of change and innovation.

Just last month, Monzo announced it had raised £150m in funding to support its expansion into the US. It plans to unveil a line of pension and mortgage products to rival the big lenders. If you fancy joining one of the UK’s biggest startup success stories, Monzo has 35 open roles you can apply for in May, including:

  • Financial Health Business Bank Specialist (Cardiff, London, or Remote)
  • Senior Credit Analyst (London)
  • Fraud Investigator (Remote)
  • Analytics Engineering Lead (Cardiff, London, or Remote)
  • Data Science Manager (Cardiff, London, or Remote)
  • Lead Product Designer (Cardiff, London, or Remote)
  • Senior User Researcher (Cardiff, London, or Remote)
  • Senior Brand PR Manager (London)
  • Hiring Coordinator (London)
  • TechOps Specialist (London)
  • Financial Reporting Analyst (London)
  • Senior Product Manager (London)

Yonder

Another banking platform that has taken the world by storm is Yonder, the rewards credit card that placed 22nd in the 2024 Startups 100 Index. Aiming to help more young people access credit, they are already one of the famous faces in fintech.

2024 promises big things for Yonder. The team landed an astonishing £62.5m in Series A funding last year – the largest consumer fintech round in Q2 2023 – and it plans to capitalise on the investment doubling its team this year. Jobs to apply for in May include:

  • Member Support Associate (London)
  • Senior Fraud Ops Associate (London)
  • Senior Member Support Associate (London)
  • Senior Scala Engineer (London)
  • VP, Finance (London)


Lottie

Lottie_Co-Founders_Option 1

Social care is in crisis in the UK, and Lottie is on a mission to fix it. Founded by brothers Chris and Will Donnelly, the company was runner-up in last year’s Startups 100 and has raised £25m in just three years of operation. But the firm hasn’t lost sight of its end goal.

“Every time we help a care seeker find the best care home or retirement property for them, it reminds us of why we set out on our business mission,” Chris told Startups.

If you fancy working in one of the UK’s fastest-growing, and are passionate about fixing the troubled social sector, Lottie is hiring for the below roles this May:

Wild

Wild refillable

Working at a deodorant company might not sound glamorous. But Wild, one of the UK’s most innovative cosmetics brands, doesn’t just want to make customers smell good. It crafts creative, refillable deodorants that are all about reducing plastic waste and saving the planet.

The venture-backed startup describes itself as an inclusive, progressive employer. Benefits include free healthcare, volunteering days, and flexible working from its trendy Camberwell office. In May 2024, the brand has five roles listed on its career portal:

  • International Account Executive
  • Junior Account Manager
  • Community Engagement Executive
  • Videographer
  • Influencer Marketing Manager USA 
  • People and Talent Executive

The Modern Milkman

Modern Milkman

Got Milk? The Modern Milkman is bringing back an old-fashioned favourite by turning dairy delivery into an UberEats-style convenience. Launched to tackle the growing crisis of plastic milk bottles, the startup has also been saving paper, and has raised £50m in funding so far.

We featured MM on the Startups 100 Index 2023, and it has gone from strength-to-strength since. Last month, it was the UK’s highest-placed company in the Financial Times FT 1000, which ranks Europe’s fast-growing companies. Jobs at the Modern Milkman for May include:

  • Analytics Manager (Manchester)
  • Product Manager (Manchester)
  • Direct Sales Manager (London)

Packfleet

Packfleet

Packfleet is a London-based courier service that’s parked itself amongst the top UK startups. Alongside an all-electric fleet and tech-powered platform, the brand has set itself apart as an employer of choice that pays its employees fairly. In other words, it’s not like Amazon.

Having already raised millions in funding and partnered with some giant clients, the brand is poised to go national in 2024. If you fancy joining them behind the wheel, there are three job openings on the Packfleet career portal for May:

  • Senior People Manager (London)
  • Head of Operations (London)
  • Head of Sales (London)

Jubel Beer

Like Brewdog and Bud Light before it, Jubel Beer is a challenger beer brand that has shocked the alcohol industry with an entirely new invention. In-line with the no- and low-alcohol drinks trend, Jubel’s peach-infused lager-beer combo provides a lighter option for health-conscious drinkers. Plus, it tastes delicious.

The company has already become the best-selling craft beer on tap in over 400 pubs and the best-selling craft beer in Sainsbury’s within three years. If you want a bite of the peach, it is advertising five vacancies this May:

  • London Trade Activation Manager (London)
  • Operations Manager (London)
  • On-Trade Manager (London)
  • Off-Trade Field Sales Executive (London)
  • Student Brand Ambassador (London)

KatKin

KatKin co-founders

KatKin is a premium cat food subscription company that’s also making the world’s first diagnostic, colour-coded kitty litter. Animal lovers are, of course, encouraged.

Founded by the O’Farrell siblings, Brett and Nikki, the business has cat-apulted to major success in just five years, and has raised £18.5m in funding so far. It plans to use that money to double its clowder in 2024, and is hiring for the following five roles in May:

  • Production Operative (Haverhill)
  • R&D Process Technologist (Haverhill)
  • Technical Manager (Haverhill)
  • Part-time Brand Ambassador (London)
  • Influencer Marketing Executive (London)
Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

How to make your pop-up store a success

Considering brick & mortar? Test the waters with a pop-up shop. Learn how to reach new markets and preview products with potential customers.

Opening your first physical store is a seminal, coming-of-age moment for a retailer, particularly in the age of starting businesses online. Many entrepreneurs are enjoying rapid ecommerce success, building burgeoning brands. But opening and running a physical store is a different ball game.

It’s a juncture that the vast majority must cross, and one that’s crucial to get right. However, the rising costs of operating a business, especially with a physical location, have made this leap harder than ever.

Pop-up stores can bridge that gap. They allow retailers to experiment with in-store operations and experiences without the burden of fixed leases and overheads.

Retailers can experiment with their location and design, as well as experiences that could appeal to customers, while at the same time testing the logistics of running a store and physical point of sale. This is invaluable insight for business owners who have only sold products online, and can help them learn how to make physical retail work for them.

Pop-up stores have their place on the high street

Much has been said about the “death” of the high street after 17,500 chain stores closed at the start of the pandemic, but this shouldn’t deter retailers from opening stores.

In fact, physical shopping is rebounding as a touchpoint for new brands and products, with Shopify data finding that nine out of ten (89%) shoppers are now just as likely or even more likely to discover products by browsing in a shop than they were a year ago.

If you think that a pop-up store could be a worthwhile investment for your business, here are some considerations and recommendations to help you make it a success.

Which type of pop-up store is best for your business?

Not all pop-up stores are created equal. There are different types, so it’s important to identify which is best for your business.

Perhaps you want to tie your pop-up to a time of year. In that case, seasonal pop-up shops can leverage seasonal characteristics to drive traffic and sales. The most common type is the holiday pop-up shop. These tap into peak shopping season, which, for some businesses, accounts for one third of their annual revenue.

Holidays such as Easter, Halloween, and Christmas can be open goals for seasonal pop-ups, given the loveable decor and treats that go hand-in-hand with these occasions.

Another popular option is experimental pop-ups, which help brands to trial the introduction of new products, markets, merchandising, or retail experiences. Clothing brand Blakely used a pop-up to launch its Life & Style collection, creating over 300 gift bags for customers and getting hundreds of consumers through the door in the process.

Delivering a slightly different concept to a business’ main offering, experimental pop-ups are an opportunity to gather valuable data, such as consumer interest in a new product or even brand identity.

Finally, there are pop-in stores. These are spaces within larger stores that small businesses can rent. Pop-in stores can be particularly valuable as they are typically within physical spaces that have been purpose-built for retail, and where consumers already have a higher intent to purchase.

What should you consider before opening a pop-up store?

If you’re considering expanding your ecommerce business into brick-and-mortar stores, launching a new product line, or pursuing a new target market, a pop-up shop may be the best way to run your experiment.

But, while a pop-up store can be a valuable mechanism to learn the nuances and operations of a high street presence, it’s important to have a full understanding of what it entails before committing to long-term agreements.

One key impact to factor in is rental costs and the additional utilities that you’ll need to pay for either upfront, or while the store is open. It is therefore critical to research different locations to identify the best option based on factors such as customer traffic, costs, and whether there are other similar companies nearby that could draw in more customers or even be competitors.

It is also important to plan a store layout that optimises the customer experience, while also factoring in the realities of the space, such as windows and countertops, to ensure displays and signage are maximised.

How to make your pop-up store a success

Ahead of and throughout the duration of the pop-up store’s operation, driving awareness to encourage customers to visit is paramount. A strong marketing strategy is therefore critical to success.

That marketing strategy should start with your existing customer base online, as they’re already advocates of your brand. If you don’t have one in place yet, create a newsletter to share with those customers, informing them about the store and what will be available. It may also be valuable to further entice them through in-store-only deals and discounts.

Social media is also one of the most powerful tools for driving interest and traffic to a store. Sharing behind-the-scenes content and deals, and encouraging consumers to post about your business, can be invaluable.

When coupled with influencer collaborations, all these efforts can help deliver results. Influencers bring their own engaged audiences and, by connecting with your brand, can potentially bring more customers into the pop-up. It may be best to target micro-influencers, which can receive up to 60% more engagement than larger influencers and so can be more cost-effective.

Another way to drive consumers to your pop-up store is by working with local publications that list events, or are relevant to your customer base, to raise awareness. This helps you connect with the local community in which you are operating.

Finally, a good point-of-sale (POS) system is key to your pop-up store running smoothly. By investing in a solution that can synchronise your inventory, payments, and customer data, you could gain access to live information and insights to manage the store more effectively. This will enable you to evaluate your store’s success using data on product sales, peak activity, and how much customers were spending.

You’ll take crucial learnings about your pop-up from the process of analysing your operations, so retailers need to capture as much data as possible.

Why should you consider a pop-up store?

Pop-up shops offer an affordable first step for online brands to establish a physical presence. While temporary, they enable businesses to explore how in-store selling operates and to test the most effective mechanisms.

Just as importantly, they can help identify any potential points of failure without the same level of risk that a long-term store could bring.

Online will always be a key sales channel, but when combined with a physical retail space, there’s an opportunity to create a unified online and offline storefront that engenders long-lasting connections with customers on the high street.

And, as UK inflation slows down according to the latest ONS figures, and consumers potentially start to gain more spending power, startup retailers have a huge opportunity to reach customers as fully connected omnichannel brands.

Deann Evans - Shopify
Deann Evans, Managing Director, EMEA at Shopify

Deann Evans’ career spans over two decades in ecommerce and SaaS leadership roles. She currently oversees the European expansion of Shopify, the global commerce platform powering millions of modern, high-growth brands including Gymshark and Huel. This role enables Evans to empower merchants through Shopify’s substantial partners and developer community.

Shopify
Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

UK companies failing at the gender pay gap

Pay up! easyJet, Savills, and Co-op are among 15 famous UK brands that have failed to fix their gender pay and bonus gap so far.

Public awareness of the gender pay gap is sharper than ever. But while the gulf between male and female wages across the UK has narrowed to 9.1%, momentum is stalling. In many sectors, such as aviation and finance, the disparity is actually widening.

According to the latest statistics, almost four out of five companies and public bodies are still paying men more than women. That includes household names, such as easyJet and Lloyds Bank, which have been criticised for their lacklustre evidence of addressing the imbalance.

Holding the most egregious employers accountable is crucial to ensure that progress does not stop. Using official gender pay statistics, let’s see who’s lagging behind in achieving pay equity this year.

UK companies where women earn less than men

Each year, under The Equality Act 2010, all UK companies with over 250 workers (classed as large businesses) must report on the gender pay gap within their teams. Some will also report on the Ethnicity Pay Gap, although this is not mandatory.

Every eligible business’ gender pay gap data is then published online for transparency. However, most of us don’t have the time to trawl through these endless, esoteric data sets.

That’s why we’ve done the leg work already. Based on the latest available data on the median hourly pay gap, published in April 2024, here are some of the most unequal employers from the UK’s best-known brands.

1. easyJet

Easyjet Airbus A320 251 at Madeira Airport, Madeira Island, Portugal

easyJet Airline Company Ltd. was first founded in 1995, but its latest pay gap data looks like something out of the 1960s. The airline’s wage gap means male employees earn 48.9% more per hour than female staff, thanks to its pilot workforce being dominated by men.

easyJet has tried to address the issue by launching the Amy Johnson Flying Initiative for women. As a result, 7.5% of easyJet pilots are women against an industry average of 6.5%.

But while the business insists that its gap is not the result of unequal pay, it is the worst offending airline in this list. Progress is going backwards; the hourly pay gap has grown by 1.6% since last year. Clearly, fixing the gender pay gap is one landing that easyJet can’t seem to stick.

2. Linnaeus

Pet owners might know Linnaeus Group Ltd. as the friendly face behind their local clinic. The group, which is owned by Mars, operates 59 primary care practices and 17 animal hospitals in the UK. Yet, for women, working at Linnaeus is far less welcoming.

Despite women holding a majority (eight out of nine) of Linnaeus’s board member positions, the company grapples with the largest median hourly pay gap in the sector at 47.5%. It’s not winning the fight, as its pay gap has increased by 0.3% since the previous year’s reporting period.

That said, Linnaeus is not an outlier. Four other care providers – the CVS Group, IVC Evidensia, and VetPartners – reported gaps of 40% or more in median hourly pay last year.

3. Savills

Savills UK Ltd. is perhaps the best known estate agent on the UK high street, and one of the few large employers in the property sector. It also stands out for its wide, median hourly gender pay gap of 38.7%.

While that figure can hardly be applauded, it is a slight decrease from 40.55% in 2022. This is likely due to the company growing the number of women employees in its upper quartile (the top earners) to 26%, up from 24% last year.

Still, women are underrepresented in senior roles at Savills. Just one out of the brand’s nine executive board members is female and the company reports a massive bonus pay gap. Payouts for male staff at Savills are 74% higher, on average, than for female colleagues.

4. British Airways

At British Airways (BA) PLC, women employees earn 37% less than men, on average; a dizzying height that even one of the airline’s planes might struggle to reach. It’s not hard to see the cause. Just 18% of earners in the firm’s top quartile are women.

In its 2023 gender pay gap report, a BA spokesperson said: “while there is much more work to do, we’re proud of the progress we’ve made so far.” That pride might be misplaced.

Between 2022 and 2023, the company’s median hourly pay gap actually widened by 5%. When it comes to eliminating the pay gap, in aviation terms, BA has barely left the runway.

5. Clydesdale Bank

Office for National Statistics (ONS) figures show that finance is one of the most offensive industries for pay parity. Beating out all the traditional lenders is fintech giant, Clydesdale Bank, which was the worst sector performer in the published data.

At Clydesdale, women earn 34.6% less per hour than men, on average, and, while it self-describes as a ‘challenger’, the online bank has done little to address the issue. Since publishing its first gender pay report in 2017, that gap has improved by a meagre 2.3%.

The fella at the top seems to be doing alright, however. In February, the lender, which was acquired by Virgin Money in 2018, came under fire for the £1.3 million pay packet it awarded CEO David Duffy.

6. Lloyds Bank

Another bank that’s been slow off the mark to address gender pay is Lloyds Bank PLC. At this organisation, the published figures show women earn 37.4% less per hour. That’s a fall of 3.5% year-on-year, but Lloyds bankers shouldn’t pat themselves on the back just yet.

While the gap in hourly wages is narrowing, the bonus pay gap has grown by an astonishing 13.1% since 2022. In effect, executives are countering progress on equal base salaries by awarding bigger payouts to its top earners (63.5% of whom are men).

The gap could widen again next year. In April, the UK government officially removed limits on the amount that bankers can earn from year-end bonuses.

7. Jet2.com

Jet2.com Ltd. announced a 9% pay rise for staff last year, but that hasn’t done much to fix its dismal gender pay gap performance. In 2023, the government data shows that women earned 31.91% less per hour than men at the airline; an increase of 0.61% since 2022.

The discrepancy in payouts for male workers (who make up over 90% of the airline’s top quartile of earners) has also grown year-on-year, leading to a bonus pay gap of 11% in 2023 (up from 2.2% in 2022).

Like easyJet, Jet2.com previously pointed to the gender imbalance among pilots in the UK to explain away the uplift. It is less vocal this year, however. Jet2.com has not yet published its full 2023 pay gap report online; the first time in six years that a report has not materialised.

8. EDF Energy

Showcasing a median hourly pay gap of 31.7% in 2023, EDF Energy Ltd. surges to the top as the worst of the so-called ‘Big Six’ energy suppliers for gender pay parity. It would probably rather these results had been left in the dark.

EDF’s reported data, as shown in the government filing, shows that women employees earned 31.7% less than men in 2023. There is cause for celebration, however. That figure represents a narrowing of 4.5%; a sharp decline compared to others in this list.

Still, the party is short lived. Record oil prices led to soaring profits for EDF last year. As a result, the bonus pay gap rose by 4.7% as it rushed to reward its male-dominated board.

9. Barclays Bank

It’s Barclays turn under the banking gender pay gap spotlight. Female staff at Barclays Bank PLC earn 31.6% less per hour than male colleagues, though the bank has at least improved on 2022’s figure of 35%. Female participation in the top quartile of earners also grew by 1%.

Efforts must accelerate to close the gap completely, however. Like Lloyds, Barclays has seen a rise in the bonus pay gap of 2.5%, bringing the total difference in payouts to 60.7%.

CS Venkatakrishnan, Barclays Group chief executive, said: “I continue to be encouraged by the progress we have made to make Barclays a more inclusive place to work. We recognise there is more to do to achieve our goals, I am fully committed to making sure we get there.”

10. Govia Thameslink

Train strikes, delays, and cancellations mean the UK’s largest train operator Govia Thameslink Railway Ltd. (which oversees Thameslink, Southern, Great Northern and the Gatwick Express) is not in the nation’s good books right now. Its public image is about to get worse.

Government data shows that the company pays its female staff 31.05% less per hour than male workers. Women constitute just 9.04% of all top-quartile earners at the business.

Tellingly, when executives at the company enjoyed a record dividend package of £62m last year, women staff members were left without a seat. On average, male employees at Govia Thameslink received 37.83% more in payouts than female.

UK companies with large bonus pay gaps

We’ve highlighted the companies with the biggest median hourly wage gap between men and women. However, another way the firms choose to compensate staff is through paying out bonuses — typically to key stakeholders and executives.

While base salaries may not show a disparity, year-end payouts can translate into a significant windfall for male executives — particularly in companies where men dominate the boardroom. Here are five famous companies with big bonus gaps:

1. The Co-operative Group

Co-operative Group (1)

  • Median bonus gap: 86.5%
  • Percentage of women on the board: 50%

It’s known as an ethical retailer. But while The Co-operative Group has a median pay gap of 7.5% for base salaries, the brand handed out far smaller bonuses to women employees.

2. The Range

  • Median bonus gap: 80.75%
  • Percentage of women on the board: 50%

Despite reporting no hourly pay gap in 2023, mega retailer The Range (owned by CDS Superstores) ruins its gender pay record by delivering much larger bonuses to male staff.

3. The Ivy

  • Median bonus gap: 80.2%
  • Percentage of women on the board: 20%

Troia (UK) Restaurants Limited are the owners of premium restaurant chain, The Ivy. In spite of a better than average hourly median wage gap of 3.3%, male workers dined out on much larger bonuses. This is of little surprise since only a fifth of the board are women.

4. Reed

  • Median bonus gap: 80.2%
  • Percentage of women on the board: 42%

Careers website Reed.com isn’t the most attractive proposition to female job hunters. Its low hourly median pay gap of 2.6% is marred by the huge discrepancy in bonus pay.

5. Dunelm

  • Median bonus gap: 79.8%
  • Percentage of women on the board: 42%

70% of Dunelm’s workforce are women, of whom just 7% are in executive or senior management roles. This explains why, despite an unremarkable 5.5% median gap in hourly pay for men and women, the retailer exhibits a much higher bonus inequality.

UK companies that have closed the gender pay gap

The above lists could leave any woman wondering: is there a single workplace in the UK where their paychecks will not be pinched?

Thankfully, there are. The government data also spotlights some well known players where there is no median hourly pay gap between men and women employees. We’ve highlighted them below.

1. B&M Bargains

Men and women employees earn the same amount per hour at B&M Bargains. Plus, the latter receive bonuses that are, on average, 125.7% more than those given to men. Bargain!

2. JD Sports Fashion PLC

JD Sports’ competitors have some big shoes to fill when it comes to the gender pay gap. 52% of employees are women and both sexes earn the same amount per hour at the retailer. Plus, the latter also earn 34% more than male colleagues in bonuses, on average.

3. H&M

H&M consistently ranks as one of the UK’s top employers for gender pay, with women representing 70% of its workforce in 2022. There’s no wage or bonus pay gap, alongside equal board representation for women, creating a good look for the fashion retailer.

4. Lidl Great Britain

Lidl GB reported no bonus or hourly pay gap for its 30,588 staff members last year. The supermarket also raised pay in March, bringing salaries in line with the new Living Wage.

5. Greene King

As if Brits needed another reason to love the pub. Greene King employs over 20,000 workers and women and men earn the same amount, on average (although the former will earn 2.33% more in bonuses).

Gender pay gap Hall of Shame: our analysis

Various factors can contribute to the gender pay gap. But there is little defence for the extreme discrepancies observed within the above list, which includes industry leaders and household names.

Paying workers fairly is the bare minimum an employer can do. In a Startups survey, 71% of UK SMEs said they would be able to raise wages in 2024 to meet employee demands and the new minimum wage. If they can do it, why can’t a multi-million pound bank?

Truthfully, most large businesses have the resources to close the gender pay gap. What some lack is the desire to do so. In 2023, according to the CIPD, 17% of eligible companies did not produce a gender pay gap report, despite it being a legal requirement. They have at least made more progress than in addressing the Class Pay Gap, on which just 73 employers currently report.

Meaningful progress requires stronger accountability. The government should implement consequences for companies that shirk their reporting obligations.

On top of this, male-controlled boardrooms must open the door to more female leaders, and bonus equality needs prioritising among executives.

Without these measures, the companies that are combating workplace sexism are outliers. Reaching gender parity will remain a distant prospect, measured in decades, not years.

Related reading:

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

CEO salaries – UK trends and statistics broken down

Ever wondered how much your boss earns? We break down CEO earnings in the UK, and how they compare to the average worker.

When you hear “CEO”, you might picture an Elon Musk-type barking orders, paying their employees a pittance, and awarding themselves the highest salary band for their effort.

From Logan Roy to Mr. Burns, we’re taught from an early age that CEOs, or Chief Executive Officers, are “fat cats” who prioritise their own pay over everyone else’s.

That image has only been reinforced in recent times, as stories of soaring CEO salaries in 2025 made headlines, right as the cost-of-living crisis has seen many workers struggling to get by.

But while there are doubtless some bad actors, the full picture is more nuanced. Some CEOs skip salaries for years to reinvest in their businesses, or tie their earnings strictly to performance.

This guide will go beyond the caricature to examine how much today’s CEOs are paid, and how their incomes compare to the average worker.

💡Key takeaways

  • The average gross pay for UK CEOs is £73,178 per year – 2.2x the average UK employee salary.
  • Startup CEOs earn £21,000 a year more than employees.
  • Denise Coates, CEO of Bet365, is the highest-paid CEO, earning a package of at least £230m in 2025.
  • The gender pay gap between male and female CEOs was 10.6% in 2025.
  • The pay disparity is primarily due to a lack of female representation for CEO positions and the motherhood penalty.

Who are the highest-paid CEOs in the UK?

Median pay for CEOs at the UK’s 100 largest listed firms (known as the FTSE 100) was £4.4m (excluding pension) in 2025, according to figures from High Pay Centre.

And while organisations try to keep pace with rising inflation, their paydays pale in comparison to those of the big bosses. So much so that new research from January 2026 reveals that bosses of the most valuable UK companies only had to work two days to earn more than a typical worker does in a year.

Here’s a closer look at five of the highest-paid UK-based business execs last year, as reported by the High Pay Centre:

1. Denise Coates, CEO of Bet365, received a pay package of at least £280m in 2025. While she is not an FTSE 100 CEO, we have to give a special mention to Coates, as this marks another year as one of the UK’s highest-paid bosses.

2. Peter Dilnot and Simon Peckham, co-CEOs of Melrose Industries, were paid £58.93m in 2024/25 — 1,574 times the pay of the median full-time worker.

3. Pascal Soriot, CEO of AstraZeneca, earned £17.7m in 2025, around 176 times the amount received by an AstraZeneca’s average pay of approximately £40,072 per year.

4. Erik Engstrom, CEO of RELX, collected £13.64m in FY 2023-24.

5. Tufan Erginbilgic , CEO of Rolls Royce, earned £13.61m in FY 2023-24.

6. Charles Woodburn, CEO of BAE Systems, collected £13.45n in FY 2023-24.

What is the average CEO salary in the UK?

According to figures by Payscale, the average salary for a CEO is £73,178 per year.

Broken down, this equates to roughly £27.50 per hour, assuming a standard 37.5-hour work week. This is about 195% higher than the National Living Wage of £12.71 per hour — meaning CEOs earn just under 3x the minimum hourly rate.

Take note that the ONS data shows a regional disparity when it comes to Chief Exec pay. On average, London CEOs receive a mean gross annual salary of £150,826, while CEOs in the South West (the lowest-paid area) can expect to take home £59,609 a year in comparison.

How much does a CEO earn compared to the average worker?

The average gross salary for all UK employees in 2026 is £32,890, according to data by Sage.

Assuming CEOs earn £73,178 gross pay per year, they will earn approximately 2.2x the average UK employee salary.

Naturally, this gap is wider in the biggest, most valuable UK companies. The Companies (Miscellaneous Reporting) Regulations 2018 mandate that all publicly listed firms with more than 250 UK employees publish payroll software data for a CEO’s wage.

Specifically, reports should contain information on the ‘pay ratio’ in a company, comparing CEO remuneration with the rest of the workforce’s pay.

Data from High Pay Centre shows that the median CEO salary was 113 times more than a typical UK employee in 2025 — representing a 2.5% increase on median full-time workers’ pay.

How much more do startup CEOs earn?

The pay divide between CEOs and employees isn’t just limited to large corporations, as CEOs at startup companies often earn significantly more than their teams as well.

Research by HSBC UK revealed that startup founders are earning nearly 60% more than the average UK salary, which is £21,000 a year more than an employee. The average take-home salary was reported to be £58,000 – around 57% above the national wage.

The CEO gender pay gap

They may be one of the most visible and experienced people in a company, but Chief Executives are still not immune to the gender pay gap.

In fact, the difference in earnings between men and women in CEO roles in 2025 was 10.6%, according to ACEVO. Male CEOs earned a median of £67,067, while female CEOs earned £57,250.

Why do women CEOs earn less than men?

The pay disparity is partly due to women being underrepresented amongst Chief Executives. According to research reported by The Guardian, the number of female CEOs in the FTSE 100 has fallen to fewer than 10. In total, their median pay amounted to £2.69m, compared to £4.19m for male CEOs.

Likely, this is caused by the motherhood penalty. The average age of a FTSE 100 CEO is 55 years old, indicating the level of experience required to reach a managing director level.

Research shows that working mothers are more likely to leave work or go part-time to care for children than fathers. Having essentially put their careers on ice, it is much harder for women to build up a CV that will qualify them for a CEO role.

Another path to becoming a CEO is to launch a company yourself. Here, women are also impeded by the gender funding gap. Female founders raise, on average, 7.7x less in early-stage capital than their male counterparts.

Types of compensation for CEOs

You might not guess it from the wealthy individuals we’ve spotlighted above, but most boards aim for “fair” remuneration for CEOs by matching compensation with business performance.

In this way, Chief Executives are encouraged to take risks and chase growth, as their decisions are directly linked to how much they’ll earn at the end of the month.

Here’s a quick rundown of five common types of compensation awarded to CEOs:

  • Base salaries: the fixed salary a CEO receives, regardless of yearly performance.
  • Bonuses: performance-based incentives, often tied to achieving specific goals. M&S CEO Stuart Machin receiving a £7.1m pay packet for how he handled the cyber attack by hacker group Scattered Spider is a prime example of this.
  • Stocks: public or private shares where, if the value increases, the CEO will profit.
  • Pension contributions: usually higher than for the rest of the workforce.
  • Benefits: such as health insurance, gym memberships, or company cars.

As an example of how these different forms of compensation can influence income, let’s take a closer look at the salary awarded to Simon Roberts – CEO of Sainsbury’s – in June 2025. According to The Retail Gazette, his pay packet comprised of:

  • Base salary: £1.06 million
  • Bonus payments: £4.12 million
  • Annual bonus (2024): £1.94 million
  • Long-term incentives: £2.17 million
  • Total package: around £5.8 million

What is a pay ratio?

A pay ratio is a simple way to compare how much one group earns compared to another. In this case, it’s most commonly used to show the difference between the pay of a company’s CEO and its average employee.

Pay ratios can help to show any pay inequalities within an organisation, which can raise serious questions about fairness, employee morale and company values. For example, a high CEO-to-employee pay ratio can raise potential issues with how a company distributes its success, especially if workers are facing stagnant wages, while executive pay continues to rise.

Which industries have the biggest pay ratio?

The latest High Pay Centre report reveals that the industries with the highest pay ratio are:

  • Healthcare: 80:1 ratio
  • Consumer Services: 72:1 ratio
  • Consumer Directory: 69:1 ratio

Which companies have the biggest pay ratio?

The same report also listed UK companies with the highest CEO/median employee ratios for 2023/24. They are as follows:

CompanyIndexSectorCEO/median employee ratio (2023/24)CEO/median employee ratio (2022/23)
Mitie250Industrials Goods and Services575248
Tesco100Food and Drug Retailers431197
Compass100Travel and Leisure303129
Rolls Royce100Aerospace and Defence21964
Ashtead100Industrial Transportation216179

With these figures in mind, it’s no surprise that certain corporations have hit the headlines for awarding eye-watering pay packages. For example, Tesco CEO Ken Murphy received a £9.23m pay packet for the company’s latest financial year. This comes just a few months after the supermarket giant announced it was cutting 400 jobs to help improve efficiency.

Meanwhile, Centrica owner Chris O’Shea faced a shareholder rebellion when it was revealed that his total pay packet (including bonuses and share-related pay) had increased to £4.3m last year – all while energy bill payers struggled with record levels of debt.

Is there a maximum pay ratio?

There currently isn’t a legal maximum pay ratio in the UK. However, the High Pay Centre has long called for a maximum to be introduced to combat rising CEO pay.

“In the longer term, it is time to seriously consider the prospect of a maximum wage expressed legally binding maximum CEO to employee as a pay ratio,” High Pay Centre stated in its report.

“A maximum ratio, which could achieve this pre-taxation, may prove more appealing, empowering and politically durable than sole reliance on taxes and transfers to redress inequalities.”

How much should a CEO earn in the UK?

At first glance, an annual gross income of £73,178 doesn’t sound like much for the standard CEO. On this wage, a Chief Exec would not even pay the highest additional UK tax rate (although they would need to pay the highest National Insurance rates).

Still, this number is likely skewed by the entrepreneurs who, rather than eat into company cash flow, choose to reinvest their salary into marketing, development, or hiring.

Once they hit the break-even point, founders can afford to start drawing from their company’s cash flow. But even then, deciding how to pay yourself as a business owner requires consideration about future objectives, tax requirements, and personal budget.

Determining CEO compensation is a collaborative effort between the CEO and the board. It’s about balancing future objectives with personal financial needs.

However, as the chasm between executive pay and average worker salaries continues to grow, calculations must consider the optics of reward versus reputation. A FTSE faux-pas, where CEOs feast and employees struggle, will quickly sour public perception.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

UK companies ordering staff back to the office this year

Santander, JD Sports, and Boots are just some of the big-name employers that have backtracked on remote work this year.

All good things must come to an end. For some UK workers, that includes remote working, thanks to the number of large employers that have rolled out return to office (RTO) policies.

While small businesses have leaned into flexible working, large employers are putting their foot down, with more RTO mandates expected in 2026. Bosses might have embraced hybrid or remote working post-COVID, but the message now is simple: “get back to work, or wave goodbye to a promotion.”

We’re keeping track of all the businesses that have U-turned on remote work below. We’ll also explore their motivation for doing so and the potential impact on employees.

Novo Nordisk

Danish pharmaceutical giant Novo Nordisk announced its new full-time return-to-office mandate in September 2025.

The new policy, which will be enforced from January 2026, will require its office-based staff to work in-person for five days a week. However, flexibility can still be arranged between managers and employees.

“This is designed to foster a stronger sense of belonging, strengthen relationships, enhance collaboration and accelerate decision-making processes,” a Novo spokesperson said via email.

This news came just one day after the company announced plans to cut 9,000 jobs as part of a major restructuring.

Paramount

In September 2025, Paramount Global (which includes Channel 5 and other UK operations) announced a full RTO policy for its international employees, following a merger with media company Skydance.

The policy is expected to roll out in phases, with US employees required to attend the office five days a week from January 2026. Phase two of the global rollout will apply to the UK and other international offices later in 2026, though no official date has been announced yet.

Part of the merger also includes workplace redundancies on the horizon, with plans to cut 2,000 jobs company-wide.

John Lewis

From July 2025, employees of John Lewis’s buying and merchandising departments must either work in-office, in-store, or with brands and suppliers three days a week. The company told The Retail Gazette that this move was about “creating an environment where teams can learn and develop.”

Like many businesses, John Lewis adopted a hybrid working model at the end of the COVID-19 lockdown, and has maintained it for most of its employees since.

At the start of June, a spokesperson for the company said: “We’re taking steps to encourage team members to spend time together in our offices and stores, or meeting brands and suppliers – and balancing this with working remotely.”

IKEA

From September 2025, furniture retailer IKEA confirmed it will require its head office staff to work on-site for 12 days per month, up from the previous policy of eight days.

In a statement released in June 2025, the famous flatpack firm argued that the move is to improve teamwork and collaboration.

“This shift supports our belief that shared spaces strengthen our culture, spark creativity, and empower us to thrive together – while preserving the flexibility our co-workers value,” a spokesperson for the company said.

Morrisons

In June 2025, Morrisons ordered its head office staff to work on-site for five days a week — scrapping its previous policy of a 4.5-day work week.

“In the context of an intensely competitive UK grocery market and increased cost pressures, we have taken the difficult decision to ask our head office colleagues to move from a 4.5-day to a full five-day working week,” a Morrisons spokesperson said. “This will help improve customer service and ensure shelves are better stocked.”

However, they added that staff will still be allowed to balance remote and in-office working, and will be able to make flexible working requests.

HSBC

Despite downsizing its office footprint, the major bank warned staff in May 2025 that they would risk pay cuts if they don’t attend the office three days a week.

HSBC introduced its new RTO policy last year, telling employees that they were expected to spend 60% of their time in the office or with clients. But, from September 2025, line managers began receiving monthly attendance reports flagging employees who fail to meet the minimum requirement of office days.

But the bank’s smaller office space will make it difficult to accommodate all employees who are on-site at the same time. Elizabeth Willetts, founder and director of Investing in Women, told People Management: “The whole point of in-person work is connection and collaboration. If the space doesn’t support that, people will resent being there.”

WPP

Marketing services company WPP announced its RTO policy in January 2025, requiring employees to attend the office an average of four days per week from April. It also specifically mandates attendance on at least two Fridays each month.

Previously, WPP’s individual agencies had more flexibility, with headquarters staff usually required to be in the office three days a week.

However, London-based staff have argued that offices don’t have the capacity for so many employees at once, citing issues like a lack of available screens to connect laptops, missing cables, no additional desks, and bad WiFi. Morale was also reported to be low.

Uber

In an April 2025 memo, Uber informed staff that it would increase its office attendance requirement from two days to three days per week.

The company’s new policy quickly prompted backlash from employees in internal forums. However, CEO Dara Khosrowshahi said that he was comfortable with employees leaving the company if they disagreed with the decision.

“These changes may push some employees away, but the good news is the economy is still really strong. The job market is strong,” Khosrowshahi stated. “People who work at Uber, they have lots of opportunities everywhere.”

Vodafone

In March 2025, reports began circulating that Vodafone employees had been told to spend a minimum of eight days in the office per month. Otherwise, they could miss out on bonuses and other perks.

In a “Hybrid Working at Vodafone” memo, reportedly seen by The Register, staff were told that they could face disciplinary action if they did not comply.

It’s a strange look for the company that has facilitated home working for many across the country. However, research from Startups shows that hybrid working is the most popular work model in the UK today.

JP Morgan Chase

At the beginning of the year, investment banking company JP Morgan Chase implemented a full-time RTO policy for its employees, requiring them to work from the office five days a week. However, the company quickly found that its Canary Wharf office couldn’t accommodate all 14,000 of its London-based staff.

Unsurprisingly, this change has been met with backlash from employees. An online petition was also created by workers, urging the company to reinstate its previous hybrid policy of two days per week.

However, CEO Jamie Dimon dismissed the petition and stood by the company’s RTO policy, stating that working in-person helps junior bankers learn on the job.

“If you look back on your careers, you learned a little bit from the apprentice system,” Dimon said. “You were with other people who took you on a sales call or told you how to handle a mistake or something like that. It doesn’t happen when you’re in a basement on Zoom.”

Barclays

Barclays CEO (1)

While a full RTO mandate might not yet have been announced, multinational bank Barclays recently announced that it is toughening its hybrid working policy.

In a memo sent to 85,000 employees, the company said it now expects its staff to come into the office for three days a week, not two. A spokesperson added: “We recognise the benefits of balancing flexibility for colleagues with the importance of working together [in] physical locations.”

The change means Barclays is following in the footsteps of other banking giants, including Santander. However, fintech rival Revolut has confirmed it will not compromise on its hybrid work policy.

Starling

A smartphone device displaying the Starling Bank logo.

Starling Bank has found itself embroiled in controversy after its new CEO, Raman Bhatia, enforced a strict return-to-office mandate in early November. The abrupt decision, requiring hybrid workers to clock in at least 10 days a month, has sparked widespread discontent among staff.

The announcement comes hot on the heels of a tumultuous period for Starling. The company recently faced a hefty £29 million fine from the Financial Conduct Authority and is now grappling with internal dissent. Employees have raised concerns about inadequate office space, disrupted work-life balance, and a perceived erosion of company culture.

Asda

London, UK, October 23rd 2022:Asda Edmonton Green Superstore at 1 West Mall Edmonton, London N9 0AL. The main entrance logo sign and facade. Concept for cost of living, food shopping, higher prices.

Asda announced a return to office policy for staff at the start of November 2024. From January 2025, over 5,000 office staff members at the firm’s head office were required to work in-office at least three days per week. The company also cut several roles to streamline operations.

The changes are apparently aimed at strengthening Asda’s position for 2025. The supermarket has been struggling with falling staff confidence. In August 2024, we reported that the chain had repeatedly paid workers late, despite advertising a £10M salary for its empty CEO chair. The company is also reportedly introducing a stricter sick pay policy, though no changes have been carried out yet.

McKinsey

McKinsey

North American consultancy firm McKinsey & Co is keeping mum about its remote work policy. In late September 2024, senior partners in Miami and Boston were reportedly warned that they would soon be asked to come into the office more. Currently, employees can work from home whenever they like if they are not working on a project or meeting clients.

McKinsey has around 1,000 UK employees, so its RTO mandate will likely come across the pond. For now, though, staff are waiting on an official announcement. Will this one do? “Employees consistently point to greater productivity and reduced burnout as primary benefits [of hybrid work]”, the company said in its latest Women in the Workplace report.

Amazon

Amazon interview questions (1)

Amazon delivered a less-than-welcome package to employees last year, when it told admin staff they would need to return to the office full-time from January 2025. The tech giant has argued that its employees will be able to better “invent, collaborate, and be connected” if they are based in the workplace. Staff had been allowed to work remotely two days a week.

Amazon’s RTO mandate comes off the back of a near 10% pay rise for thousands of UK workers, suggesting that the move might have been a way to soften up employees by bribing them with a cushty pay packet. In March 2024, a report by BBC Worklife found that US companies had raised pay by almost 33% for in-person roles since March 2023.

Santander

Santander has banked on a return to office for staff. In an employee memo, circulated mid-September 2024, the banking giant told its 10,000-strong workforce they must attend the workplace at least three days a week. The policy took full effect at the end of the year, when employees were expected to be in at least 12 days per month.

This new, hybrid policy is not a huge change from the bank’s previous requirement of two to three days a week. But it is emblematic of a wider pushback against remote working in the banking sector. Further down this page, workers at Barclays and Deutsche Bank have also been told to return to the office for three days a week.

THG

THG or The Hut Group brand logo on an iphone screen

Global ecommerce company THG, previously known as The Hut Group, demanded that staff return head office in Manchester for five days a week from 19 August 2024. The announcement coincides with a mass layoff at the firm. Around 171 jobs were also expected to be axed.

THG, which owns various online retail brands including LookFantastic and MyProtein, previously had a restricted hybrid working policy in place. Employees had been expected to come into the office for four days a week, with the option to work from home one day a week with their manager’s approval.

By announcing an RTO at the same time as making redundancies, THG added fuel to the rumours that many companies are implementing an RTO mandate in the hope that it will make employees quit.

Salesforce

New York, NY, USA - August 18, 2022: Salesforce logo at its Corporate office in New York, NY, USA on August 18, 2022. Salesforce, Inc. is an American cloud-based software company.

Software brand Salesforce issued an RTO ultimatum to its global workforce last year, after it called for a return to office in an internal memo.

Under the mandate, sales, HR, engineering, and support roles will be required to come to the office four to five days a week from October. All other team members will need to attend for three days per week.

The move represents a 180 for the company, whose head UK office is based in London. Just two years ago, Salesforce CEO Marc Benioff declared publicly that “office mandates are never going to work.”

The push is likely due to increased emphasis being placed on productivity and profits from investors. According to People Management, Salesforce cut 4,000 customer support jobs in favour of AI technology.

Tesco

Tesco

At the beginning of July 2024, Tesco announced it was upping the number of days that its admin staff are required to work in-office. As of September 2024, employees are now required to work from the office for three days per week, up from the previous two days. It said it hopes the move will build a collaborative work culture.

Tesco previously became the first UK supermarket chain to give all its workers the right to request flexible working from day one. It has now said it will attempt to honour those requests “where possible”.

Tesco UK & ROI people director James Goodman said: “Since launching our approach to hybrid working in 2022, we’ve learned a lot about the benefits that a hybrid model brings. We’ve reviewed our policy so that we can maximise the best bits of hybrid working, while also making sure we’re able to build and support high-performing teams with a collaborative culture.”

Asos

Asos

Fashion retail marketplace, Asos first introduced its RTO policy in 2023. Some employees are expected to work from the office five days per week, but some are not adhering to the rules. In late June 2024, The Times reported that Asos had told its staff that virtual meetings are becoming “detrimental” to company performance.

The online fashion retailer said it would take disciplinary action if employees were found to be disobeying the policy. It argued that workers need to see and feel the clothes in a way that’s “impossible virtually”.

It added that during other meetings, such as project discussions and presentations, virtual attendance from some invitees was putting a “strain” on the wider team. In November 2025, group sales for the brand declined by 14%.

Boots

London- Boots, British high street pharmaceuticals & beauty retailer exterior logo / signage.

Back in March 2024, beauty chain Boots announced it would ask 3,900 administrative staff to return to its shiny white walls for five days a week by September (up from three). The firm said it gave remote work the boot because of its poor impact on company culture.

Perhaps expecting a backlash from employees, Boots immediately clarified that remote work wouldn’t be discarded just yet. “There will of course still be times when working from home is necessary for either personal or business reasons,” said a spokesperson.

Putting the onus on managers to oversee the return to the office might backfire, however. According to research by Owl Labs, 70% of UK managers have admitted to allowing staff to work remotely from home in defiance of company policy.

JD Sports

At the start of May 2024, JD Sports told employees based in its head office in Bury that they must return to the office for at least four days a week. The new rules took place in July. Previously, staff at the sports retailer could work from home as often as they liked.

JD, which has a global workforce of 51,297 employees, claimed it had changed its policy to ensure a fair approach for all staff. However, like Boots, JD managers will be asked to appraise requests for flexible work, suggesting that approvals will still be subject to personal bias.

Manchester United

Man United

There was no home advantage for Manchester United staff in 2024. The club’s minority-owner, Jim Ratclife, announced that its 1,000 workers will no longer be given work-from-home privileges during an all-staff meeting. Workers who do not want to work from the office were given a cash bonus to resign.

So why has remote work been shown a red card? Ratcliffe thinks it impacts productivity. He revealed email traffic fell by 20% when teams worked from home on Friday.

Paranoia about remote workers slacking on the job has caused many companies to lean into employee monitoring software. Also known as ‘tattleware’, these methods can have the opposite effect, however, as knocking staff morale can lead to a decrease in output.

Laing O’Rourke

Laing O'Rourke (1)

As the construction firm behind the much-delayed HS2 project, Laing O’Rourke has faced plenty of challenges over the past few years. Still, the Dartford-based business appears to see remote work as its biggest threat.

The company told its 8,000-strong workforce to return to the office full-time in April 2024, and attributed the shift to a “challenging FY2023 financial performance”.

In an email, Group Chief Operating Officer Cathal O’Rourke also blamed low employee engagement for the change. “Our offices are too often sparsely populated and our lack of face-to-face connectivity and collaboration has added to the challenges.”

Civil Service

Abstract anonymous blur of a suited office worker passing a street sign indicating prominent addresses of Parliament Street and Whitehall in the UK civil service district of Westminster.

More than half a million people are employed in Civil Service roles. On average, they work just 2.1 days at their workplaces. Efforts to improve attendance have so far had little impact.

The latest campaign began in January, when the Cabinet Office announced that Civil Service managers who failed to improve office attendance would face disciplinary action. Staff had been previously instructed to work in-office at least three days per week.

Staff have reacted poorly to the mandate, arguing that a return to work could make them less productive. In June 2025, civil servants, particularly members of the PCS Union, protested against its “rigid” attendance policy, as well as the closure of six of its offices.

Deutsche Bank

Deutsche Bank (1)

Deutsche Bank, which employs more than 7,000 people across Birmingham and London, instructed staff to return to work for at least three days a week, starting in June 2024.

While not as strict as some other employers, the bank also stipulated that staff must work in-office on either Friday or Monday, putting an end to the prolonged work-from-home weekend that many had enjoyed. Senior managers must attend the office four times a week.

In a memo, CEO Christian Sewing and COO Rebecca Short wrote: “we realized that our decision would not be received positively by everyone, and we appreciate your feedback and frank words.” These words did little to quell staff anger, however.

“This is an unnecessary battlefront for Deutsche Bank that destroys reputation and trust,” said Stephan Szukalski, head of labour union DBV, which represents Deutsche Bank staff.

Dell Technologies

The technology firm previously requested staff to return to the office full-time amid concerns it would have an impact on productivity.

In January 2024, it amped up efforts, telling employees they would miss out on promotions and pay rises if they continued to work from home. Under its new policy, employees who live within an hour’s commute of a Dell office are required to work in-house for five days a week.

Commenting on its new policy, Dell explained: “We believe in-person connections paired with a flexible approach are critical to drive innovation and value differentiation.”

Dell is not alone in linking remote work with performance reviews. Google has begun to use in-person attendance as part of employee feedback meetings. Still, this strategy risks sending the wrong message to staff that being present is more important than performance.

IBM Consulting

Dusseldorf, North Rhine-Westphalia, Germany - September 9, 2021: IBM logo in Dusseldorf, Germany - IBM is an American multinational technology corporation headquartered in Armonk, New York

IBM first ordered staff to return to the workplace in September 2023. Reaction was lukewarm at the time. Employer-employee relationships at the firm had already soured after CEO Arvind Krishna publicly declared that 30% of his workers could be replaced by AI.

In January the following year, the company doubled down on its RTO policy. Managers were told that they must be at the office, or meeting a client, for a minimum of three days a week. If not, they could leave the company.

Threatening staff with redundancy unless they come back into the office is certainly a bold move. It’s one of the most extreme messages we’ve seen so far in the return-to-office debate. But likely it won’t be the last.

Planning to implement a return to office policy at your business? Don’t be like these guys. Read about the Flexible Working Bill and your legal obligations as an employer.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

How to manage payroll administration as a small business

Payroll administration involves calculating the correct pay and tax for employees. We describe what payroll administration is, and how to manage it effectively.

Payroll administration is the process of paying wages to employees, and ensuring the correct tax and National Insurance (NI) contributions are deducted and paid to HMRC.

The role also involves ensuring all employment laws and payroll administration tasks are followed efficiently and compliantly, and the accounting transactions involved balance.

Below, you will find out what payroll administration is, the tasks involved, who is responsible for operating payroll, and payroll best practice.

What is payroll administration?

At its core, payroll administration involves organising, managing, and processing the tasks involved in paying employees’ wages.

This involves deducting tax and NI contributions for both employers and employees, paying these on time to the tax authorities, integrating payments into the cash flow of the business, and balancing and reconciling the transactions to the business’s accounts.

It also covers responsibilities linked to hiring and managing employees, such as employment benefits, employment laws, and the accurate recording of employee hours, wages and deductions.

A payroll administrator must maintain accurate and up-to-date records for employee salary payments, make correct payroll tax payments, and maintain payroll compliance.

How does payroll administration work?

Payroll administration is the epicentre of a business, and involves using payroll software to compile and record all work undertaken by employees. This manifests itself in a range of outgoings, chiefly the accurate, consistent and timely payment of workers.

Errors can undermine staff morale, cause problems with tax authorities, and hinder accurate accounting and financial reporting.

Employers can decide how frequently to operate payroll. In the 20th century, this was weekly. Nowadays, monthly payroll is more common and less complex because payroll tasks need to be performed less often.

The frequency can depend on the type of business. Hospitality is an industry in which weekly payment is more common, because workers tend to cover various shifts, and most workers are on an hourly rate rather than an annual salary because the work is often seasonal.

What are the main payroll administration tasks?

Trained payroll administrators need to understand tax and employment rules and keep updated to operate payroll effectively and comply with regulations.
The main tasks are:

  • Collect employee information – Gather employees’ national insurance numbers, tax codes, and bank details to ensure the right payments are made to employees and HMRC.
  • Record employee attendance – Keep records of the contracted and actual hours performed by each employee through manual timesheets or bespoke timekeeping software. Record overtime, holidays, sick days, or other absences and process any differences to contracted hours in line with company policy and wider employment laws.
  • Use payroll software – This simplifies and standardises payroll calculations and generates accurate payslips.
  • Maintain a consistent payroll schedule – Employees need to know when they will be paid to cover their outgoings. Monthly wages are usually the biggest outgoing for a business so it aids your cashflow management to use a regular date.
  • Create and distribute payslips – Generate payslips (often using payroll numbers) that detail earnings and deductions and distribute to employees each pay period.
  • Report and pay tax to HMRC – Submit the correct payroll tax reports and forms showing all payroll earnings, deductions, tax payments, student loan repayments, and pension contributions to HMRC by specified deadlines to comply with payroll reporting laws and obligations such as Real Time Information (RTI). You also need to pay the correct tax and National Insurance rate liabilities to HMRC by the deadline.
  • Compliance – Payroll administration involves many rules to be followed to comply fully with pay and tax regulations. These include minimum and national living wage rules, child labour laws, age related rates, GDPR, and data protection. A payroll administrator must adhere to them to reduce the legal and financial risk to the company of non-compliance or payroll errors. If the business has employees based overseas, shadow payroll can help ensure compliance with the local regulations.

Who is responsible for payroll administration?

The payroll administrator is responsible, but who this is often depends on the nature and size of a business.

For a startup, it is likely to be the owner. For an SME, it will be the accountant or a member of the finance team, if the business has one. If it does, the team is likely to be small, so the person who takes on payroll administration duties may combine this with an additional role within the team, such as the purchase ledger function of paying suppliers and overheads.

For a larger business with a finance team, there will likely be a dedicated payroll administrator. Very large businesses may have a team dedicated to payroll. This team may work with the business’s HR team to get accurate information on staff absences, promotions, and updated remuneration structures.

In some cases, a member of the HR team may be trained to take on the role, as it relates to employee management as well as accounting.

Alternatively, businesses of any size may decide to outsource the entire payroll operation to an external payroll service provider.

Payroll administration: to outsource or keep in house?

This is an important choice and one that really depends on the circumstances, not necessarily the size, of your business.

Some owners like to keep control of wages, benefits and pension costs, so can be hesitant to outsource. On the other hand, for SMEs and startups, outsourcing is one less business function to worry about, leaving more time to focus on growth-oriented aspects of running a business such as marketing or hiring.

For larger businesses, it may be more cost effective to keep payroll administration in house, using a dedicated payroll team to manage it.

Why should I outsource my payroll?

The benefit of outsourcing payroll to a specialist company or accountant is that you can have experts performing a complex and important job. This can save time and money. Dedicated payroll companies will understand all compliance regulations and prioritise keeping your company data safe.

Meanwhile, the disadvantages of outsourcing payroll include:

  • Being dependent on one payroll provider, whose service level quality could decline
  • A loss of control of a vital business function that has a major impact on cash flow and employee morale
  • In some cases, it could be more expensive, if outsourcing the function costs more than keeping it in house

What are the challenges of payroll administration?

A payroll administrator has to manage complex information about pay and tax governed by many tax and employment laws. This can make performing the role correctly challenging.

The right tax code for each employee must be applied. It is easy to make an error in pay or deductions, which can mean the accounts don’t balance, creating extra work to reconcile accounts.

A payroll administrator needs to know and apply minimum wage laws and rates, which are usually updated annually. They must comply with company rules about overtime, and ensure an employee doesn’t work more than the maximum legal amount, which is currently 48 hours averaged over a 17-week period.

Complying with tax laws is vital. These change regularly – the UK is renowned for having the longest list of tax laws globally – often after a Budget. New rules usually apply from the start of a new tax year on 6 April. Aspects that a payroll administrator needs to keep up with include tax rates, allowances, thresholds, and reporting rules. All these can impact payroll calculations, payments, and deductions.

Need to know

If you file tax forms and returns late, underpay tax and NI, file inaccurate reports, or fail to comply with auto-enrolment pension requirements, you could face consequences.

Penalties for non-compliance include monthly fines, penalty charges, and interest payments. If regular errors are found, HMRC may conduct an audit to identify any further errors.

How can payroll software help?

Using payroll software is standard and provides many benefits, particularly accuracy and efficiency. Payroll software automates calculations, payments, and deductions, and ensures transactions are made at the correct time.

There are many options. To find the best HR and payroll software product, conduct research, look at reviews, talk to other payroll administrators, and utilise free trials. We’d recommend starting with our guide to the best HR and payroll software.

The main benefit of using payroll software is that it guarantees accuracy, as long as you input the correct data! It saves time and usually money too. It helps your business be compliant, and often comes with extra functions to aid further reporting and analysis that can be integrated into management accounts and other reports.

Conclusion

The role of a payroll administrator is a pivotal one for businesses of all sizes. Paying employee salaries accurately and on time is very important and complying and paying the correct tax, NI, and other deductions is a key responsibility for all businesses. Getting it wrong risks damaging consequences.

It is imperative that all businesses have a trained payroll administration function, whether in house or from an external payroll service provider.

Find out more about HMRC’s PAYE and payroll rules for employers.

Payroll administration best practice involves:

  • Establishing and maintaining clear and effective payroll procedures
  • Using an accurate timekeeping system to monitor employee hours and absences
  • Using trained staff who understand the relevant laws and keep updated on changes to allowances, tax rates, and employment law
  • Maintaining accurate employee records
  • Ensuring payroll accounts are balanced and reconciled each month
  • Using a reputable payroll software system or outsourcing to a professional payroll service provider
  • Conducting internal audits and reviews to ensure compliance with all payroll laws

Benjamin Salisbury - business journalist

Benjamin Salisbury is an experienced writer, editor and journalist who has worked for national newspapers, leading consumer websites like This Is Money and MoneySavingExpert.com, business analysts including Environment Analyst, AIM Group and written articles for professional bodies and financial companies. He covers news, personal finance, business, startups and property.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

What is RTI? How to get your RTI submissions right

HMRC requires real-time information (RTI) submissions from employers who pay employees. We explain the forms, details, and deadlines that come with RTI.

Your business is blooming and you’ve reached a point in your journey where employees are a necessity for your operation. Congratulations! Now it’s time to get your head around what having employees on a payroll means for your HMRC obligations and how to pay employees correctly.

Hiring employees entails a commitment to HMRC that you will provide details of real-time information (RTI). RTI refers to a process implemented and enforced by HMRC that requires employers to submit their pay information in real-time.

This guide will look at everything you need to know about RTI, including what it is, what it involves and how to send your RTI submissions.

What is RTI?

Real-time information – or RTI – requires employers to send information to HMRC every time they pay their employees, rather than waiting until the end of the year. It was first introduced for business owners in April 2013.

There are two types of RTI submissions that you need to make as an employer – a Full Payment Submission and an Employer Payment Summary.

A Full Payment Submission – or FPS – is a monthly report every employer must send to HMRC detailing payments made to employees and any deductions made (visit our guide to calculating payroll if working this out is something you need help with).

If you run a PAYE payroll, the FPS must include every employee on this payroll, including short-term employees and those who earn less than £120 per week. This allows HMRC to keep up to date with your payroll and your employees’ details, and your business’s tax and National Insurance contributions.

UK employers should also use an Employer Payment Summary – or EPS – form to share information about their employees’ income tax, National Insurance contributions, and statutory payments – examples of the latter include maternity pay, paternity pay and shared parental pay.

The form is different from the FPS, which is the report sent to HMRC about payments and deductions made to employees every time they are paid. Instead, an EPS only needs to be submitted in certain scenarios. These are:

  • If you pay Apprenticeship Levy
  • To reclaim statutory payments, like statutory maternity pay or shared parental pay
  • To claim Construction Industry Scheme (CIS) deductions if applicable and employee allowance
  • If employees haven’t been paid within the tax month
  • If you’re not operating your business for an extended period of time – this is applicable to seasonal businesses, for example – or if you’re no longer an employer
  • To ​​indicate you’re making your final submission for the tax year

Read more: National living wage explained

What does RTI include?

Let’s first take a look at Full Payment Submission (FPS). This form must include:

  1. Employees’ personal information: The employee’s full name, date of birth, address, gender, National Insurance number, tax code, and payroll ID.
  2. Employee pay and deductions: An employee’s salary, taxable pay, National Insurance contributions, student loan repayments, and actual pay after deductions. You must also include information like pay dates, the frequency of pay, and the tax month number.
  3. Employer information: Your employer PAYE and Accounts Office references, HMRC office number, and the tax year your report falls under.

An FPS will also need to include information on new employees who have joined the company, details of employees who have left and confirmation of any workplace pensions you have started paying.

For more details, check out our comprehensive guide to FPS.

An Employer Payment Summary (EPS) form, on the other hand, only needs to be submitted in certain scenarios, which we’ve outlined in the section above. It should include information about your employees’ income tax, national insurance contributions, and statutory payments such as maternity pay, paternity pay, and shared parental pay.

Be sure to pay HMRC by the 22nd of the month to avoid penalties. Read more about how to fill out your form with our guide to EPS.

Remember, RTI covers all employees, including casual, seasonal and temporary staff.

When should I submit my RTI?

An FPS must be submitted every time you pay employees. You should submit the FPS on or before the date you pay your employees – if you submit the FPS after the payment date, you may have to pay a late fee.

The penalty differs for each company size:

  • 1-9 employees: £100
  • 10-49 employees: £200
  • 50-249 employees: £300
  • Those with more the 250 employees: £400

HMRC will add further penalties if you still fail to file your RTI after three months, too.

A tax month in the UK starts on the 6th of the month and runs to the 5th of the following month. Employers should submit their EPS form by the 19th of the following tax month at the latest.

If you wanted to submit an EPS for August, for example, the window is open from the 20th of August until the 19th of September.

If you submit the form after this date, you wouldn’t be able to claim or reclaim any statutory payments, or be credited for any statutory pay. It also means you have to pay the full amount and PAYE liability owed.

When a late EPS form is submitted, HMRC will credit you in the following tax month instead – but it’s best to try to avoid this situation if possible.

How do I send my RTI?

Your RTI submissions can be sent to HMRC via three different avenues:

  1. Via a payroll software: Payroll software that is compatible with HMRC’s RTI system can generate and submit an EPS form electronically. This is generally the most popular method for businesses.
  2. Through an agent or payroll company: Employers can outsource support with submitting EPS forms to a qualified payroll service provider, who will complete and send them on your behalf.
  3. HMRC’s Basic PAYE Tools (BPT): Small businesses with a maximum of nine employees can use this tool to submit their EPS or FPS forms online.

The best option varies from business to business, so take some time to explore what each avenue entails before investing in a solution.

What is a final RTI submission?

A final RTI submission is sent either at the end of the tax year, or if your company shuts down and therefore closes its PAYE scheme.

Don’t worry, this isn’t an additional task to the above – your final RTI submission of the tax year can be either your FPS or your EPS – the payday at your company will determine which of these submissions will come last.

Regardless of which form it may be, HMRC asks that you make it clear on your final submission that it is the last submission of the tax year.

How can I view my RTI submissions?

If you sent your FPS submission in the same tax month as you paid your employees, you will be able to view the report on your HMRC online account from the 10th of the next tax month. However, this is different if you submitted your FPS late:

  • If submitted between the 6th and 11th: your HMRC online account will update by the 14th.
  • If submitted between the 12th and 19th: your HMRC online account will update within two days.
  • When submitted on or after the 20th and you did not send a FPS the previous tax month: your HMRC online account will update within two days.
  • When submitted on or after the 20th and you sent a FPS the previous tax month: your HMRC online account will update by the 10th of the next tax month.

For an EPS, you will see ‘Accepted’ in the status field on your HMRC account along with a time and date for when it was sent and accepted. You will also receive a confirmation email from HMRC – it’s best to make sure you keep this safe.

Sending your EPS means you can confirm how much you’ve claimed and check how much you owe via your HMRC account. Remember, confirm this within two days or by the 14th of the month if you sent your EPS before the 11th – and pay HMRC by the 22nd of the month to avoid penalties and further paperwork.

Final thoughts

HMRC obligations like real-time information can be tricky to get your head around as a new employer, but these processes will soon become second nature after a few months of submissions.

And this responsibility doesn’t have to be on your shoulders – as you grow, you could invest in payroll software that can automate the process, outsource it to a payroll service provider, or hire your own payroll professional who can take care of this for you.

Read more: if you have employees based overseas, visit our guide to shadow payroll, a process that will keep you compliant with local pay and tax regulations.

Mid shot of Kirstie Pickering freelance journalist.
Kirstie Pickering - business journalist

Kirstie is a freelance journalist writing in the tech, startup and business spaces for publications including Sifted, TNW, UKTN, The Business Magazine and Maddyness UK. She also works closely with agencies such as CEW Communications to develop content for their startup and scaleup clients.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

How to beat the Depop and Vinted scammers

Bad actors are increasingly looking to secondhand marketplaces to dupe sellers and buyers. Here’s how to protect yourself from these fashion fraudsters.

Secondhand fashion has become one of the best ways to make a quick buck. Apps like Depop and Vinted provide a platform for side hustles and wardrobe spring cleans alike.

Where consumer demand grows, however, scammers also flock. This week, a Which? survey of 1,300 buyers found that 32% had been defrauded in the past two years. Depop was the worst performing app. 57% of users told Which? they had experienced a scam on the site.

Below, we list eight tell-tale signs that will help you to spot and avoid common secondhand shams on apps like Depop and Vinted.

How can you spot a fake marketplace listing?

It’s easy to blame the victim when it comes to online fakes. But when purchasing small ticket items that are under £10, many customers will let their guard down.

Depop does offer Depop Protection for Buyers. If you buy an item on the app and it does not arrive or isn’t as described, you’ll be eligible for a full refund. Nonetheless, being scammed can be a traumatic experience for buyers and, ideally, it wouldn’t occur at all.

I have personally been the victim of a Depop scam when I purchased a pair of trousers in 2020 that still haven’t arrived. When I looked back at the seller’s profile, I was frustrated to see many red flags that I just hadn’t thought to look for. These can include:

🚩 Stock imagery

According to the Which? survey, the most common fraud experienced by 66% of buyers was purchase scams (where fraudsters sell non-existent products at discounted prices).

Keen buyers can spot this fakery by analysing the source of the image. Because they don’t have real items to photograph, crooked sellers will often post stock photos or screenshots from ecommerce sites to fake a listing.

Google Lens can be used to conduct a reverse image search that will usually tell you if the seller has nicked their imagery from an online shop or another app user.

🚩 Not replying to DMs

When you really want that pair of Nike Dunks it’s tempting to just go ahead and buy an item. But a good litmus test to verify a listing (particularly when it’s an expensive product) is to speak to the seller first through Depop’s or Vinted’s instant messaging function.

If they respond in a timely manner, great. If they don’t reply at all, or just sound a bit “off”, err on the side of caution. It’s usually a sign that they are a malicious actor.

🚩 Multiple sizes of the same item

While not necessarily a fake listing, a large amount of the same item might mean the seller is engaging in dropshipping scams. The guilty party will purchase hundreds of discounted items from a wholesaler and sell them disguised as a more expensive product.

Finding out that the high-quality t-shirt from your favourite store is actually a poorly-made Shein or AliExpress dupe is hugely frustrating and hard to dispute. Avoid the upset and compare marketplace listings with third-party sites to be sure you’re paying the right price.

🚩 Requests to pay off the app

The simple rule for avoiding secondhand sales scams is to never, ever pay off the app. Most secondhand sales apps (including Depop and Vinted) have pre-approved, in-app payment methods such as PayPal, Apple Pay, and Klarna for a reason. They have partnered with these companies as part of their buyer protection programs.

Never accept bank transfers or cheques through the post. Completing a transaction away from the app will disqualify you from any protection the company can provide.

The buyer might say that their app is down and they need to message you via Instagram instead. They might ask for images to be sent to their personal number. These seemingly innocuous requests are common fakes, and can lead to your account being banned if you comply.

How can you spot a fake buyer on marketplaces?

Which?’s research shows that buyers are more likely to be scammed than sellers on preloved marketplaces. Around a quarter of those selling on Depop (23%) and one in 10 (11%) of Vinted sellers said they had experienced a scam in the two years to January 2024.

Depop Protection does exist for sellers. However, items need to meet specific criteria in order to qualify for it (for example, items must be sent within five days of the transaction).

Phoney buyers know these requirements and will try to bend the rules to ensure you can’t report them to the app. Here’s four warning signs that a customer isn’t who they claim to be:

🚩 Their email address doesn’t exist

First and foremost, for every sale you make through the marketplace, check the email address that’s been supplied. If the user’s email address doesn’t exist or is not a domain name you recognise, this should instantly raise suspicions.

Similarly, if you receive an email supposedly from the app — for example, asking you to send money or referring to a sale that you haven’t made — that does not use the official domain names ‘@vinted.co.uk’ or ‘@depop.com’, this is a scam. Delete the email without clicking anything.

🚩 They’ve sent a link to your DMs

Sometimes a buyer will pretend they are having an issue with a listing (for example, they are struggling to view an item in-app) and will send over a link to a third-party website instead.

This is a common type of phishing scam and is designed to steal your information. Once you’ve exited the app, you’ll then be asked to share personal details like a phone number or email.

Avoid clicking on any links sent via direct message and block the buyer who sends them.

A Depop spokesperson specifically called out this type of deceit in its response to the Which? survey, advising customers and sellers “never to share personal information with other users [and] to be very wary about following links to other sites.”

🚩 They’re asking for a partial refund

Some buyers will lie and say they did not receive an item, forcing you to shell out for a refund. Paying a bit extra for postal tracking when shipping the item should help to avoid this outcome as you’ll have proof their parcel was delivered.

It feels like overkill, but filming the product before it is sent will also prevent buyers from being able to claim they received an empty box (another known sham tactic). We’d recommend this especially if you are selling big ticket vintage items that are hard to replace.

🚩 They’ve asked to change the address

While not necessarily proof of malintent, a buyer asking to change a delivery address post-transaction should raise eyebrows.

Most marketplaces specifically state that an item must be sent to the address the buyer’s profile is listed to. Scammers could technically claim that you sent the item to the wrong address even if they had asked it to be changed, so it’s a potentially risky move.

If you are asked to edit a postal address last minute, take a look at the buyer’s profile more closely. Combined with other suspicious information, it may be safer to reject the sale.


Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

What is Wayve? What you need to know about the UK’s hottest new unicorn

The self-driving car startup has sped onto the scene this week after winning Europe’s biggest ever AI funding deal to date.

Wayve, the AI startup that is developing self-driving cars has secured a record-breaking investment worth $1.05bn (£800 million) in a funding round led by Japan’s SoftBank. 

Wayve’s latest windfall means it is now Europe’s biggest AI success story, beating the previous $500m funding record set by Germany’s Aleph Alpha in November. 

The company will use the money to develop its unique smart technology, and to fund international expansion. This could position it as a rival to some of the world’s largest self-driving car manufacturers, including Tesla. 

Seemingly overnight, Wayve has parked itself alongside the world’s leading startups. Here’s what you need to know about the business and its origins.

What is Wayve?

Founded in 2017, Wayve describes itself as “the leader in developing embodied AI technology for autonomous driving.”

Most of us think of Elon Musk’s auto company, Tesla when we think of self-driving cars. Tesla’s system is already live on US roads, but has not been legalised for use in the UK.

However, consumers need to buy a Tesla to experience the firm’s autopilot system. Wayve instead aims to sell its self-driving “embodied AI” as a platform to other car manufacturers. 

Using embodied AI, Wayve essentially teaches its computers to drive in the same way that humans take driving lessons. The computer watches real drivers and learns through trial and error, known as “end-to-end learning”.

While it has yet to leave the shop just yet, Wayve has already carried out autonomous car trials on public roads and has been integrated into advanced driver assistance systems by partners Jaguar and Ford.

Its latest investment round has been announced just weeks before the Automated Vehicle Bill is set to become law. The new legislation will introduce a range of safety standards for self-driving cars to meet before they can be used on UK roads.

The UK government has predicted that startups like Wayve will help to accelerate the rollout of self-driving vehicles and unlock a market worth up to £42 billion.

Who is the founder of Wayve?

New Zealand-native, Alex Kendall is co-founder and CEO of Wayve. Something of a child prodigy, he was accepted into the second year of mechatronics engineering by The University of Auckland straight from high school. 

He then went on to study a PhD in Deep Learning, Computer Vision, and Robotics at the University of Cambridge. In his final year of studies, he co-founded Wayve using his research into the autonomous vehicle industry.

Co-founder Amar Shah, also served as joint CEO of Wayve for the company’s first three years. Shah, who holds a PhD in machine learning, met Kendall while the two were studying together at Cambridge. 

Together, the two took the business to dizzying heights. Four years ago, they secured $20 million in Series A funding, and even received backing from Uber’s chief scientist Zoubin Ghahramani.

However, according to Shah’s LinkedIn profile, he is no longer involved in the day-to-day running of Wayve, having left the company in 2020 to launch another fast-growth startup, pharmaceutical firm CHARM Therapeutics.



What does the Wayve funding mean for UK AI businesses?

Supported by government initiatives such as its pioneering AI white paper, the UK’s developing machine learning sector has seen massive growth in the past two years.

Last year, Startups reported that investment in early-stage AI companies in the UK grew by an estimated 66% between 2022 and 2023.

Likely, the Wayve announcement will create further waves by signalling to investors that the country is an exciting space for cutting-edge startups.

Prime Minister Rishi Sunak said the deal “anchors the UK’s position as an AI superpower,” and praised Wayve as a home-grown British success story.

“We are already a world leader in AI, and this is further evidence that the UK is now firmly the global destination for tech innovation and growth,” he added.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

These companies will give you unlimited paid time off this year

Take as many holidays as you’d like with this popular perk that more UK employers are embracing in 2024.

For many of us, the idea of taking a trip away is one of our main motivations for working throughout the year. Yet, under current holiday entitlement laws, full-time employees in the UK are entitled to just 28 days of holiday each year.

That’s why job hunters are increasingly searching for enhanced annual leave. Organisations are catching onto the demand. Some have even embraced unlimited paid-time off (PTO), where employees take as much or little holiday as they prefer.

The trend is already common across the pond. But while unlimited annual leave sounds liberating, it has been known to backfire, and discourage individuals from taking any breaks at all. Thankfully, unlike the US, UK law mandates at least 5.6 weeks of annual leave.

Below, we’ve listed the biggest firms with unlimited annual leave. Take a look at these businesses to keep your ‘out of office’ always on.

Dropbox

US-based file hosting service Dropbox opened its first London office in 2015, bringing with it a huge range of benefits to Brits. Most of these are designed to give staff greater flexibility over their work style and hours, including unlimited PTO.

Alongside its generous annual leave policy, the company also offers a flexible benefit fund of £1K (renewed every quarter) to spend on healthcare, dental appointments, or eye tests.

Notably, employees can make use of paid family and carer leave, meaning its support package is ideal for parents, who often have to rely on annual leave for childcare obligations.

Dropbox UK job openings in May 2024:

HubSpot

Marketing software giant HubSpot opened its first UK office in 2021. Now, the brand employs a 70-strong in-office and hybrid workforce across England, Scotland, and Wales – all of whom benefit from the company’s unlimited PTO allowance.

HubSpotters are clearly big fans of holidays. The perk comes in addition to a company-wide week off in July and a four-week paid sabbatical after five years at the firm.

The one stipulation is that employees must record their leave requests via the Vacation Quota Relief (VQR) program. This is to ensure that one employee’s time off doesn’t lead to colleagues working extra hours to backfill their absence.

Jobs available at HubSpot’s London office in May 2024 include:

  • Solutions Engineer (Small Business)
  • Staff Machine Learning Engineer
  • Senior Software Engineer


Visualsoft

Stockton-based Visualsoft (which also has offices in London and Manchester) began offering staff unlimited holiday entitlement way back in 2014, making it one of the first UK companies to adopt the perk.

At the time, Visualsoft CEO Dean Benson  said the decision had been made to foster a culture of transparency, explaining “we’ve discovered that if you trust the people you work with to do the job in hand, they actually do.”

The digital agency hasn’t stopped there. Job listings posted on the company website describe a host of other benefits including free eye tests, monthly vouchers, and remote working options.

Positions being advertised at Visualsoft in May 2024 include:

  • SEO Account Director
  • CRO Account Director
  • Senior CRO Account Director
  • Social Account Director
  • Senior Social Account Director
  • Senior Amazon Executive
  • Marketplaces Account Director
  • Business Development Consultant

Oracle

Oracle is a US-based software company and is one of the largest employers in the world. Despite this, it’s one of the most relaxed when it comes to flexible working, as it offers unlimited PTO to all 143,000 employees (although managers must approve all requests).

The perk is part of Oracle’s flexible benefits programme, Select. Through this, employees can access a range of benefits including healthcare plans, medical options, and insurance. Like Dropbox, staff can tailor their own package using the firm’s flexible benefits fund.

Oracle has multiple offices across the UK. Job openings in May 2024 include:

  • Lead Cloud Architect (based in Reading)
  • SCM Functional Consultant (based in Reading)
  • Technology Cloud Sales Rep (based in Manchester)
  • Senior Associate Consultant (based in London)
  • Applications Sales Representative (based in London)
  • Product Manager (remote)
  • Principal Cloud Support Engineer (remote)

Indeed.com

It’s the UK’s leading jobs website. But if you’re trawling through thousands of postings on Indeed.com this month, wondering why you can’t find one with unlimited PTO, the answer might be right in front of you.

Indeed.com began offering uncapped annual leave back in 2018 for its more than 13,000 global workforce. The only stipulation is that all leave must be approved by a manager, but aside from that there are no minimum or maximum leave allowances for staff.

Other perks available at Indeed.com include:

  • Extended parental leave (unpaid)
  • Childcare vouchers
  • Dental insurance
  • Health insurance
  • Life insurance

EatSleep Media

It’s not just large, American tech corporations that can offer unlimited PTO. EatSleep Media, a Welsh-based media company, marked itself as a trailblazer for SMEs when it introduced boundless annual leave in 2022.

In a blog post, EatSleep declared that the policy would simplify the process of making a holiday request, which was complicated by the firm’s lack of work hours. It also introduced a minimum leave requirement to ensure its 13 staff members take appropriate rest breaks.

“Keeping track of who worked when and what we owe them in terms of time off in lieu can be confusing,” the company declared. “This way, it all becomes an irrelevance. Our staff take the time they need when they need it.”

Unusually, the company also does require staff to submit a formal request for leave. They can simply let management know when they want a day off. While there are currently no vacancies at EatSleep, you can send in your CV for future opportunities.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

What’s it’s really like starting a business with no money

Beginning her business from an office in a windowless shipping container, Amanda Walls has learned the lessons of starting up without outside investment.

Starting a business from scratch is never easy, especially in a market as crowded as the digital space.

When I started Cedarwood Digital back in 2016, I didn’t have any financial backing. That may sound scary, but this was a deliberate choice. I wanted 100% ownership and control over my business.

In the past few years, I’ve worked with a number of clients who have taken investment into their own businesses. I’ve seen the good, the bad and the ugly of angel investment and venture capital. I think if you choose this path, you really need the right investor with the right level of involvement.

Eight years ago when I started Cedarwood Digital without any such investment, I had no idea what the digital landscape would look like. Nor did I know with confidence that I’d be able to grow to an agency of more than 10 staff, or if I’d even survive the first two years (given that 80% of businesses don’t). So it’s a great opportunity to look back and reflect – and also share some of the things that I’ve learnt along the way.

Be lean from day one

Without investment I had to be super lean from the start. Picture me working out of a tiny, windowless shipping container in a government-funded startup space.

I think my first rental bill was £180 per month and we were pretty crammed in. For someone who has strong bouts of claustrophobia, it wasn’t the most fun experience. When we finally upgraded to a double-sized shipping container with windows I felt like we’d hit the jackpot.

It wasn’t just our cheap office space that was lean. I hired junior staff who I trained from scratch to keep salaries down.

I even took the Megabus on some of my first trips down to London and stayed in a tiny hotel near Euston with shared bathrooms. This is likely to be familiar to plenty of other early stage entrepreneurs – I actually bumped into a few while I was there and it was nice to share stories, which helped me to learn a lot from early on.

Keep realistic expectations of what you can deliver

The first few years I took pretty much any contracts that came our way and while most of these ended successfully, I quickly realised that in some instances we were faced with unrealistic expectations that we couldn’t meet.

This was where I learned one of the most valuable lessons to date – that having a clear contract, scope of work and expected outcomes should be set from the start. This means there’s no opportunity for disagreement along the way.

As I was relatively junior to business, I wasn’t aware of the implications. But now, eight years down the track, I won’t even begin work on a client account without all of the formalities signed off and in place.

The challenge of hiring and retaining as you grow

Once the contracts started to come in we needed to recruit more staff. Over the past eight years, we have seen a real myriad of market conditions, ranging from super easy to hire, through to near impossible (think just post-COVID), and back to the current recession climate where there are lots of candidates back in the market.

We’ve always hired at a relatively junior level and trained internally. This has worked well in the past. But, in recent years as we’ve started to take on larger client contracts and more sophisticated campaigns, we’ve started to draft in more experience. This has helped us to take on board external learnings, and also have staff that can hit the ground running.

Staff retention has also played a key role in growth. If you calculate the cost of replacing a staff member, particularly a long-term one, against giving them a pay rise and a more comfortable working environment, the benefits of the latter far outweigh the former.

Even when the budget can feel limited, the environment that you create is essential for your team. I think the key to staff retention is progression, understanding and flexibility – in that order.

Provide a workplace that supports progression and learning, that understands and showcases emotional intelligence, and that allows your staff a good work/life balance. It’s all key to retention, which after all is an important pillar of growth.

Networking in those early years

Even in the early stages of your business, networking is essential. This isn’t just getting yourself out there and talking to people. It’s about actively engaging with other people in your industry and offering genuine value through thought leadership, conversations, talks and written content.

Of course, this can all feel like a luxury you can’t afford when you’re starting up with no funding. Early on in my career, I very much felt like keeping my head down and getting on with it. I’d say even now, I’m definitely one to stay away from any industry drama.

Still, over the past few years, I’ve made a more concerted effort to socialise, network and offer genuine value to the community. It’s really paid off not just in terms of expanding my networking circle but also in terms of being seen and respected as a thought leader within the space.

This also works well when trying to grow organically. If your business is in a space that’s incredibly saturated, then you can’t stand out from the crowd through advertising alone. You need to garner the respect of your potential clients and thought leadership is a great way to do this.

Over the past eight years, I’ve learnt a huge amount about growing and developing a business in the digital marketing space. Most importantly I’ve learnt some key elements of how to grow organically and sustainably.

The key in the end is to be human to both your staff and your potential clients. By offering efficiency, relatability and a solid business structure, you’re putting yourself well on the path to success.

Amanda Walls, the founder and Director of Cedarwood Digital
Amanda Walls

Amanda Walls is the founder and Director of Cedarwood Digital, an award-winning Digital Marketing agency specialising in SEO, PPC and Digital PR. With 15 years of Digital Marketing experience under her belt, Amanda founded the agency seven years ago which was recently named Best Small Integrated Agency at the European Search Awards 2023 and Best Small PPC Agency at the UK Search Awards 2023.

Cedarwood Digital
Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

What is a payroll number? The complete guide for your business

Payroll numbers make keeping track of payroll and employee data considerably easier for employees. Find out how to implement them at your business.

Getting to grips with the different features and processes of the payroll guide is an important step for small business owners.

If you have multiple employees to juggle, payroll administration can get confusing. Assigning payroll numbers to each employee can help to make the process easier.

Payroll numbers are a unique reference number used by UK businesses to keep track of and identify individual employees within their payroll system.

Payroll numbers form a key part of overall payroll management, and in this article we’ll take a look at what they are, why you need them, and how they’re used.

What is a payroll number?

A payroll number is a unique sequence of numbers and letters that an employer can assign to an individual employee in order to identify each employee from a payroll perspective.

Payroll numbers help employers to keep track of payroll and add an added layer of security, ensuring you are paying your employees correctly and keeping their personal information and data safe by removing the need to keep masses of data on multiple databases.

While they aren’t a legal requirement, many companies both big and small choose to use payroll numbers in order to minimise the risk of error during payroll, and to make identifying and paying employees easier.

How are payroll numbers created?

Payroll numbers are either created manually by whoever is in charge of payroll within your company, or generated automatically by your payroll system.

If you have a payroll system that generates payroll numbers for you then you may as well save time and effort and use these numbers, rather than creating your own.

If you decide to generate your payroll numbers yourself for your employees, make sure that you stick to a consistent format for each number.

For example, you may want to distinguish between departments by adding abbreviations to the numbers, such as MAR for employees in your marketing team. Whatever you choose, make sure to stick to the same format for every employee.

Many of the best payroll systems will generate payroll numbers for you in a consistent format, but be sure to check this before you sign up to your chosen provider as it’s not a guaranteed feature.

Need to know

Make sure your payroll numbers do not include sensitive information such as your employee’s National Insurance number.

How to find a payroll number

If you’re looking for a payroll number, either as an employer or as an employee, you can usually find it easily on a payslip.

The number is usually displayed at the top of the payslip alongside the employee name.

If your payroll system provider generates your payroll numbers, you’ll also be able to find them on the platform, usually on individual employees records.

The difference between payroll numbers and PAYE numbers

While a payroll number helps to identify an employee within your payroll system, it’s not the only number they will be assigned as part of the payroll calculation process.

If your business is set up to use PAYE (Pay As You Earn) then each employee will also be given a PAYE number from HMRC.

These numbers are generated and assigned by HMRC and are used for the collection of tax and national insurance contributions.

A PAYE reference number will usually consist of letters and numbers, with 3 digits representing the HMRC office dealing with your company, followed by a unique digit combination.

A PAYE number usually looks something like this: 083/TD12458

Employees are able to use their PAYE number to see how much tax they have paid during their time at the company, whilst employers use PAYE numbers when completing end-of-year PAYE tax returns.

How do payroll numbers protect employee data?

As an employer, no matter how big or small your business is, you have a responsibility to protect your employees’ sensitive data and ensure you are GDPR compliant. Payroll numbers can play a big part in that, helping to keep your employees and their personal information anonymous.

All of an employee’s relevant information can be linked to their payroll number – everything from their name and personal contact details to their salary, working hours, and any company benefits they receive.

Payroll numbers therefore allow you to keep track of all of this information without the need to include excess and confidential information about staff within multiple databases and documents. Payroll numbers allow you to keep everything in one place as well as adding an extra layer of security and confidentiality to employee records.

It also helps to prevent any errors or mix ups too, ensuring employees don’t accidentally receive information or payment that’s meant for someone else.

For example, if you have employees with similar names, like George Smith and Georgia Smith, payroll numbers help to ensure records aren’t mixed up.

Similarly, if an employee changes their name during their employment with you, a payroll number ensures their records remain consistent and accurate.

Need to know

If your small business is not GDPR compliant and puts sensitive data at risk, you could face substantial fines. Not to mention the hit to your reputation it would cause, impacting how much both employees and clients/customers trust you.

Changing and re-assigning payroll numbers

While assigning payroll numbers is a relatively simple process that will make your overall payroll systems more efficient, there are important factors to note when it comes to changing and re-assigning payroll numbers.

Re-assigning payroll numbers

If an employee leaves your company and is then later re-hired, you must assign them a new payroll number.

This is because payroll numbers are technically issued for each employment, not each employee. They cannot use the same number they were using during their previous employment with your company.

This is also the case when an employee starts a second job within the same company, for example a promotion or role switch to a new department – they will need a new payroll number for the new job.

Changing payroll numbers

While it’s best to avoid changing your payroll numbers and to choose a system and stick to it, occasionally a situation may arise where you need to change an employee’s payroll number (for example, if you use a code for each department, and the employee has moved departments).

Any payroll number changes should be reported straight away to HMRC, in order to ensure there are no duplicate records and HMRC doesn’t demand payment for both numbers.

The good news is that most payroll providers will let you transfer your existing payroll information over, including payroll numbers, meaning if you want to change providers, you can use your existing payroll numbers and format.

Read more: do you have employees based overseas? If so, don’t miss our guide to using shadow payroll to stay compliant with local tax laws.

Conclusion

While payroll numbers may not be a legal requirement for employees, like paying the national living wage for example, most businesses opt to use them in order to keep track of payroll and employee data.

Payroll numbers will not only make the lives of those responsible for your company’s payroll much easier, but they will also ensure your company is compliant with the strictest GDPR policies by keeping your employee data safe and secure.

Lucy Nixon profile
Lucy Nixon - content writer

With 10 years experience in the digital marketing industry, Lucy is a content writer specialising in ecommerce, website building and all things small business. Her passion is breaking down tricky topics into digestible and engaging content for readers. She's also committed to uncovering the best platforms, tools, and strategies, researching meticulously to providing hand-on tips and advice.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

Netflix has opted out of the 9 to 5: is it too good to be true?

Netflix has no set work hours, and employees can choose their own work pattern. What does that mean for staff?

The challenge to recruit new employees this year is leading employers to explore weird and wacky employee benefits. Many sound ingenious in principle. Still, they can prove controversial when we dig a little deeper.

One example can be found at Netflix, where the traditional 9-5 workday no longer exists. The streaming giant scrapped it, proudly declaring that “time works differently at Netflix”.

The idea of having no prescribed start or end time in a job will prick the ears of UK workers, who are increasingly prioritising work-life balance and flexible working when job hunting. But losing the 5pm finish might result in endless doomscrolling for office workers.

So is this employee benefit one-to-watch for small businesses? Or is the promise of improved wellbeing just false advertising?

What’s controversial about banning work hours?

On some level, dropping work hours is a natural extension of the move towards flexible work. As our schedules become increasingly fluid, companies are adopting more lenient stances on what time an employee clocks in and out.

For example, take Cisco and Google. At both firms, staff are empowered to ask for flexible daily work schedules. Requests are then reviewed (and typically approved) by managers. Last year, one employee claimed to be working as little as one hour a day at Google.

The trend is now so commonplace it’s sparked a wave of buzzwords, like “chronoworking”. Chronoworkers pick work patterns that match their sleep patterns and preferred focus time.

Netflix is unique in the market, though, due to the scale of freedom it affords to employees. As revealed in an internal video, shared on the Netflix YouTube channel, work hours are ditched from day one of employment – and staff don’t have to ask managerial permission.

In the video, one Netflix employee explains, “as long as you know that you have your work organised, and you give visibility, you pretty much can go whenever you want.”

The dangers of always-on office culture

Losing set work hours could enable employees to find the timetable that best suits their work style. Or, it could be a slippery slope to “always-on” office culture. After all, if a person can work at any time in the day, what’s stopping them from doing it?

Particularly in today’s harsh trading landscape, the pressure to stay late and outperform colleagues has amped up. That’s especially true in uber-competitive sectors, like tech. 

Various software firms have adopted a policy of “do more with less” over the past year, and this desire to stretch resources is naturally increasing workloads. This has led to longer hours being normalised at self-described ‘flexible’ organisations.

One HR rep at Google said the quiet part out loud when they confirmed that “most salaried Googlers already work longer than 8-hour days on the days they’re working” last November.

Advances in technology have made the situation worse. Remote technologies and communication tools mean the majority of office roles can now be done from home, meaning employees no longer have to be ‘at work’ to be working.

In this context, being able to leave work when all tasks are taken care of looks more like a test than a genuine perk.

How to help staff switch off

Despite concerns, Netflix has been free from workplace scandals so far and its ‘no work hours’ policy appears to have won favour with employees. 

However, we’ve highlighted how the strategy might go wrong if not properly implemented. So how can firms interested in taking a flexible approach to work hours do so ‘the right way’?

The aim is to encourage a healthier attitude to workloads that protects from the risk of stress or burnout. Managers should schedule regular check-ins with those working flexible hours to ensure they feel supported and are not being given an unmanageable workload.

Similarly, companies should encourage staff to take regular rest breaks. Educate them on how to switch off notifications on popular business tools like Slack and Zoom, so they don’t feel tempted to work a longer shift than is good for them.

It’s also a smart idea to read up on the rules about contacting staff out of hours. Under the Working Time Regulations 1998 act, messages or emails sent outside of an employee’s contracted hours (unless absolutely necessary) could be considered an invasion of privacy.

Flexible working is like any HR policy. Done well, it helps staff to better balance personal and professional commitments. Done poorly, it can have almost the adverse effect. 

Fittingly, the ideal approach mirrors the responsible enjoyment of a Netflix binge: enjoying what we love, while knowing when to press pause.


Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

Four-day week jobs you can apply for in May 2024

Our monthly guide to the best open job roles with a four-day week for the ultimate work-life balance benefit.

May’s arrival brings the joy of two bank holidays for UK workers and with it, a taste of a three-day weekend. For those looking to enjoy this perk all year-round, it’s time to apply for a job at a company with a four-day week.

The four-day week (where employees work one day less per week but earn the same salary and benefits) has become one of the most sought-after benefits in today’s workforce.

After successful trials revealed significant business benefits, more vacancies with a four-day work schedule are opening up as employers get on board the trend. In fact, a Startups survey recently uncovered that 12% of UK SMEs planned to adopt the policy this year.

If you want greater work-life balance then switching to a four-day work week could be a smart career move. Read on for a list of the best four-day week jobs to apply for this month.

Four-day week jobs at Awin

Awin is a global marketing company that specialises in affiliate partnerships. It became something of a trail-blazer for the four-day week movement when it introduced a flexi-work policy to its 1,300-strong workforce last year.

All employees are able to take the equivalent of one day off per week. That means they can choose to work either four full days or three full-days and two half-days.

Awin’s shift change has clearly won favour with the workforce. On Glassdoor, the company has a high employee rating of 4.4 out of 5, and it also came #34 in the job rating platform’s list of the Best Places to Work in 2023.

It’s also done nothing to slow growth, as the company is hiring no fewer than eight vacancies in the London office published on its careers site this month. These include:

  • Account Consultant
  • Global Account Manager
  • Affiliate Marketing Account Manager
  • Product Operations Manager
  • X2 Customer Support Assistant roles (German-speaking)
  • Brand Partnership Consultant
  • Commercial Executive
  • Junior Account Executive

Four-day week jobs at Sensat

London-based software company, Sensat placed second in last year’s Startups 100 company thanks to its innovative technology and impressive growth story. It’s raised millions in investment and partnered with huge construction companies.

However, as well as being one of the most exciting startups in the UK right now, Sensat is also a great employer when it comes to employee benefits. Every Sensat role comes with the option to work a four-day week, as well as:

  • £500 annual training budget
  • New Mac computer
  • Regular social events

It’s also B-Corp certified, meaning Sensat is a mission-driven company that meets excellent ethical and environmental standards.

At the moment, the business is only hiring for one role and it’s very specialist. The Geospatial Data Capture and Processing Engineer vacancy is open to anyone with data processing experience and familiarity with specific technologies.

That said, Sensat also has a ‘general’ job application form open on its website for anyone who is eager to work at Sensat and wants to pitch their skills to the board.



Four-day week jobs at Bulkhead

Work hard, play hard? Based in Derby’s Cardinal Square (but with a second office in Manchester) Bulkhead is a computer games company that currently employs around 120 people in the UK.

As one of the first large studio firms to introduce a four-day week, Bulkhead has established itself as Player One in the four-day week game. Adding to this flexibility, Bulkhead’s roles all boast a hybrid work pattern.

The firm’s four-day week is aimed at helping workers level-up their health and wellbeing, and it has plenty of other perks to serve that goal including free healthcare, dental care, and eye care, as well as a discounted gym membership.

The company is currently undergoing a big recruitment drive. Ten positions recently posted on the company career portal include:

  • Gameplay Programmer (Derby)
  • Recruitment Administrator (Derby)
  • Senior Graphics Programmer (Derby)
  • UI Programmer (Derby)
  • Lead QA Tester (Derby)
  • Senior Gameplay Programmer (Manchester)
  • Junior Gameplay Programmer (Manchester)
  • Gameplay Programmer (Manchester)
  • Senior Gameplay Designer (Manchester)
  • Senior Producer (Manchester)

Four-day week jobs at Evolved Search

Geordie marketing agency Evolved Search is based in Newcastle-upon-Tyne. It has repeatedly been spotlighted for its emphasis on company culture and was certified as one of the best workplaces in Europe in last year’s Great Place To Work awards.

Specialising in ecommerce marketing, Evolved Search is switched onto the benefits of working online and all roles are fully hybrid.

As well as a four-day week, workers also get free premium healthcare and enhanced parental leave policies around maternity and paternity leave and pay.

And, if another 52 days off work wasn’t enough for you, the company still offers an enhanced holiday package of up to 36 days in total, meaning staff can still take blocks of time away from the desk to travel or enjoy yet more R&R.

Currently, the firm is hiring for a Digital PR Executive. However, like Sensat, job hunters can also upload their CV to its career portal if they are interested in working at the company.

Four-day week jobs at SEOMG!

Even if it didn’t have a four-day week, life would be a beach working at this creative marketing firm. Based in the seaside town of Brighton, SEOMG! is an SEO agency (hence the name) that prides itself on caring for customers and employees equally.

The firm has offered a four-day week since its inception in 2020. However, it does things a little differently to other adopters.

As a customer-facing business, SEOMG! is fully-staffed throughout the week, which means staff don’t have Fridays off. Instead, the team alternates between having Monday, Wednesday, and Friday off – allowing the business to always be ‘on’, while still enabling flexible hours for employees.

As an added incentive for job seekers, SEOMG! roles are hybrid. You can divide your work week as two days at home, and two days in the office (which comes complete with sea views). Currently, SEOMG! is hiring for two positions:

  • Senior B2B PR Manager
  • Senior SEO Consultant

You can also head over to the SEOMG! jobs page to submit your CV directly to the business in case of any open positions.

Does your business work a four-day week? Are you planning on hiring this May? Get in touch and let us know, by emailing hello@startups.co.uk.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

Full Payment Submission: what is FPS payroll?

Successfully running a payroll system is an essential part of being an employer – and that includes ensuring your HMRC obligations are fulfilled.

Submitting a Full Payment Submission (FPS) to HMRC is one of the most important obligations for a PAYE payroll system. This involves telling HMRC about payments made to your employees and what deductions you’ve made to their pay.

This guide will explore everything you need to know about an FPS payroll, including what it is, the information you need to complete it and how this is submitted to HMRC.

You may also want to have a look at our guide on the best free payroll software which will make organising paydays for your employees that little bit easier.

💡Key takeaways

  • A Full Payment Submission is a Real-Time Information (RTI) obligation, and must be submitted to HMRC every time you pay your employees.
  • Your FPS report to HMRC must include every employee on your payroll, including short-term staff and those on less than £120 per week.
  • To comply with PAYE regulations, you must submit the FPS on or before your employees’ payday, and you may be penalised with a late fee if you fail to do so. 
  • You can submit an FPS via compatible payroll software, or outsource it to an agent or payroll company.
  • Microbusinesses with up to nine employees can submit an FPS online using HMRC’s Basic PAYE Tools

What is an FPS?

A Full Payment Submission – or FPS – is a monthly report every employer must send to HMRC detailing payments made to employees and any deductions made. 

If you run a PAYE payroll, the FPS must include every employee on this payroll, including those who earn less than £120 per week or are short-term employees. This allows HMRC to keep up to date with your payroll and your employees’ details and tax and National Insurance contributions.

What goes on an FPS?

Let’s breakdown exactly when you need to put on your FPS, including details of both the employer and employee information required.

Employee personal information: In your FPS submission, you must note the employees’ full name, date of birth, address, gender, National Insurance number, tax code and payroll ID.

Employee pay and deductions: An FPS must include details of an employee’s salary, taxable pay, National Insurance contributions, student loan repayments, and actual pay after deductions (visit our guide to calculating payroll for more details on this process). You must also include additional information like pay dates, the frequency of pay and the tax month number. 

Employer information: In addition to employee information, you must include details about your own operation in an FPS too. This includes your employer PAYE and Accounts Office references, HMRC office number and the tax year of when you’re making the report. 

An FPS will additionally include information of new employees joining the company, when employees leave and if you start paying someone a workplace pension

If applicable to your business, an FPS also needs to include your:

  • Employer Contracted Out Number (ECON) 
  • Unique Taxpayer Reference (UTR) for Self Assessment if you are a sole trader
  • Partnership UTR if you are a partnership
  • Corporation Tax reference if you are a limited company.

Other rarer instances that must be included on an FPS submission include an employee becoming a director, reaching state pension age, turning 16 years old, changing gender, going on jury service or going to work abroad.

You can also split your FPS into different batches if it’s easier for you – for instance, one can complete one FPS submission for employees and a separate one for directors.

You can find a full list of every section featured on an FPS form on the HMRC website.

When should I submit an FPS?

An FPS must be submitted every time you pay employees as it is one of your Real-Time Information (RTI) obligations as an employer. 

You should submit the FPS on or before the date you pay your employees – if you submit the FPS after the payment date, you may have to pay a late fee. 

Employers with up to nine employees are charged a monthly penalty of £100, those with 10-49 employees are charged £200, and so on. This penalty also accrues daily interest if it’s not paid on time.

To avoid this, it’s best to submit your FPS a few days early if possible, just in case something crops up that limits your time.

Here are some important dates to remember:

  • UK tax months run from the 6th of the month to the 5th of the following month. Remember, you must submit the FPS via your HMRC account on or before your normal pay date. 
  • After making your submission, you can log in and see how much you as an employer owe in tax and National Insurance on the 10th of the next month.
  • Make a note in your diary to pay this balance before the 22nd of the month via your HMRC online portal. 
  • If you prefer, you can pay the balance via post – this should be done by the 19th of the month.

If you need to make an extra payment to your employee, you can send an additional FPS after payday. If you use payroll software and it allows you to do so, the extra FPS needs to be sent before your next regular report.

How do I send an FPS?

It’s important to choose an FPS submission method that works best for your business and also one suited to your operation size. The main three options are:

  1. Via a payment software: Payroll software that is compatible with HMRC’s RTI system can generate and submit an FPS form electronically. This is the most common method businesses use to submit their FPS.
  2. HMRC’s Basic PAYE Tools (BPT): Small businesses with up to nine employees can use this tool to submit their FPS form online.
  3. Through an agent or payroll company: Employers can outsource support for submitting the FPS form to a qualified third party, who will complete and send it on their behalf.

Remember to double-check the information inputted on your FPS submission before sending it to HMRC to avoid making a mistake and having to redo it.

Are there any exceptions on when to submit an FPS?

There are a handful of scenarios where an employer can send an FPS after paying employees. These include when:

  • An employee hasn’t provided a P45 form and is either paid less than £123 a week or has worked with you for less than a week. An FPS must be submitted within seven days of the employee being paid.
  • Your employees’ payday is on a non-banking day like a weekend or bank holiday. The FPS should be submitted the next banking day.
  • You make an ad hoc payment outside of your regular payroll – like when you are told about a new starter or a missed overtime payment after sending the FPS. Here, this can be included in your next regular FPS or an additional FPS.
What about paying your staff early at Christmas?

Some employers choose to pay their staff early at Christmas. In this instance, you must still report the normal payment date on the FPS. 

For example, if you pay your employees on December 20th but the normal pay date at your business is December 30th, you need to set the payment date as December 30th on your FPS – and you would need to make your submission on or before this date. 

This is important because it protects your employee’s eligibility for Universal Credit – did you know reporting too early could affect further employee entitlements?

For more situations where late FPS submission is permitted without penalty, visit the HMRC website.

How can I view my FPS submissions?

If you sent your FPS submission in the same tax month as you paid your employees, you will be able to view the report in your HMRC online account from the 10th of the next tax month.

However, this is different if you submitted your FPS late. If submitted in the tax month after payday, these dates will change to the below.

  • If submitted between the 6th and 11th: your HMRC online account will update by the 14th.
  • If submitted between the 12th and 19th: your HMRC online account will update within two days.
  • When submitted on or after the 20th and you did not send a FPS the previous tax month: your HMRC online account will update within two days.
  • When submitted on or after the 20th and you sent a FPS the previous tax month: your HMRC online account will update by the 10th of the next tax month.

Final thoughts

HMRC obligations like FPS can seem like a lot of work – they can be time-intensive and a little tricky. However, as an employer, it is important to wrap your head around payroll processes that will eventually become instinctive over time.

If you have employees based overseas, check out our guide to shadow payroll, which can help you stay compliant with their local tax and pay regulations.

Mid shot of Kirstie Pickering freelance journalist.
Kirstie Pickering - business journalist

Kirstie is a freelance journalist writing in the tech, startup and business spaces for publications including Sifted, TNW, UKTN, The Business Magazine and Maddyness UK. She also works closely with agencies such as CEW Communications to develop content for their startup and scaleup clients.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

What is a P11D form? Everything you need to know

A P11D form is essential for employers to file and report employee benefits. Find out who needs to file one and what it needs to include.

If you provide any form of staff benefits in addition to paying your employees then you need to complete a P11D form. A P11D form is used by an employer to report any benefits in kind received by an employee, such as health insurance or a company car.

In this guide we’ll take a look at everything you need to know about P11D forms, how and when you need to complete them and what changes you can expect in the future.

What is a P11D form?

A P11D form is used to report any benefits in kind received by employees in addition to their salary.

Benefits such as private healthcare, a company car or a travel to work allowance should all be reported on a P11D form. All benefits in kind have an associated monetary value and therefore can be taxed.

Just like any other kind of monetary income, these benefits need to be reported to HMRC and this is done by completing a P11D form at the end of the tax year.

Who needs to file a P11D form?

P11D forms are completed by the employer, not the employee. This means if you are freelance or self-employed, you need to complete a P11D form too (if you receive any in kind benefits). 

As an employer, you will need to file an individual P11D form for every employee that has received a benefit in kind.

What is a benefit in kind?

Put simply, a benefit in kind is anything that an employee or director receives from their company that’s in addition to their salary. 

They are the “perks” that are often sold as part of the recruitment process to make the job more attractive alongside aspects such as progression opportunities and offering the national living wage

Below we’ve listed some of the most common benefits in kind that need to be reported on a P11D form

  • Company car
  • Company housing
  • Health insurance
  • Loans to cover travel costs like e a train season ticket
  • Gym memberships
  • Non-business entertainment and leisure perks such as concert and shopping vouchers
  • Childcare costs
  • Non-business travel expenses
  • Non-business entertainment expenses

As benefits in kind effectively increase an employee’s salary, there may be National Insurance contributions to be paid on them. These contributions are covered by the employer, not the employee.

P11D form exemptions

Not every business expense or benefit needs to be reported on a P11D form. The exemption system means many of the more “everyday” and standard business expenses don’t need to be included.

Expenses that are exempt from P11D form reporting include:

  • Business travel
  • Business credit card fees
  • Subscriptions and services
  • Business entertainment
  • “Trivial” expenses up to £50 (unless part of a salary sacrifice scheme)

How to complete a P11D form

The good news is that completing and filing a P11D form is a straightforward process, although bear in mind that the more employees you have, the longer it will take. 

The only way to file a P11D form is online. You can either do this directly via the HMRC online service or by using a payroll or P11D software.

Companies with fewer than 500 employees can fill in and submit P11D forms through HMRC’s PAYE Online service. Those with more than 500 employees should fill in and submit the forms through your payroll service.

As of 2023, HMRC no longer accepts paper filings for P11D forms.

When do I need to file a P11D form?

The deadline to submit your P11D form is 6 July following the relevant tax year. 

For example, your P11D form covering April 2023 – April 2024 needs to be submitted to HMRC by 6 July 2024.

HMRC does not accept multiple submissions of P11D forms, so you will need to submit all of them in one go.

P11D form penalties

Like with any kind of tax filing, you can expect to receive a penalty if you fail to submit your P11D form, or if you miss the deadline.

If you do miss the 6 July deadline, you’ll usually have a two week period to rectify your mistake and get your form filed before HMRC will penalise you.

Following that two week grace period, your company will incur charges of £100 per month for every 50 employees. So if you have 100 employees, your charges will be £200 per month for every month the P11D form remains unfiled.

You’ll get a reminder to file your P11D form if it’s still unfiled in November, and it’s important to note that you can also face fines if your P11D form contains incorrect information.

The penalties faced for an incorrect P11D form will all depend on whether or not HMRC believes it to be a genuine mistake or a case of you willfully trying to deceive the system.

What is a P11D (b) ?

When it comes to filing your P11D form on the HMRC website, you may notice reference to a P11D (b). 

Currently, you’ll also need to submit a P11D (b) form summarising all of the individual P11D forms you’ve submitted for your employees who have received a taxable benefit and for any Class 1A National Insurance you owe.

Even if you already payroll your benefits, you will still need to submit a P11D (b) form in order to pay any owed Class 1A National Insurance.

Changes to the P11D form

There are some big changes on the horizon for P11D forms. 

As of April 2026, all employers will be required to payroll any benefits, rather than submit a P11D form. 

It’s estimated that this change will reduce the need for almost 4 million P11D forms submitted every year, removing the burden on both HMRC and employers.

So what does this change mean for employers? Firstly, it’s a positive step. The change will mean employers no longer need to spend time reporting simple benefits such as health insurance, instead they will be reported in real time through your payroll system.

With that in mind, it’s a good idea to take steps now to ensure your payroll system has the functionality you need to log and record benefits in the system.

Remember though, these changes don’t come into effect until April 2026 and you will still need to file P11D forms until then.

P11D form top tips

To help keep the process of completing and submitting your P11D form as smooth as possible, take a look at these top tips.

1. Keep track of your employee benefits

One of the most common mistakes employers make when it comes to completing P11D forms is not keeping up to date records. This means they end up scrambling to find all of the relevant information they need when they come to complete the form.

To avoid this, keep a record of every single benefit in kind each employee receives throughout the year. This way, you’ll have detailed and up-to-date records on hand when you come to submit your form.

Most payroll software allows you to also track employee benefits or alternatively you can use a dedicated employee benefit system to set up, manage and track your benefits packages. 

2. Don’t forget company leavers

It’s not just your current employees you need to submit a P11D form for. Any employee who received a benefit in kind from your company during the relevant year needs to be reported, even if they have since left your company for alternative employment.

Forgetting about employees who have left your company could result in a penalty from HMRC if they don’t think you’ve submitted the right amount of P11D forms.

3. Know your annual values

For every benefit in kind that you report on a P11D form, you will need to know how much it cost for the year.

If you provide the benefits to employers directly then this should be pretty simple but if you use a third-party, like a private health insurance provider, be sure to ask them for a full breakdown of premiums per employee for the relevant tax year. 

4. Don’t forget your director’s loan

If you have taken out a director’s loan then providing it’s under £10,000 you aren’t required to pay any interest.

If at any point during the tax year your director’s loan exceeds £10,000 then you will be expected to pay interest to HMRC. 

It’s important to know therefore that any overdrawn amount is seen as a benefit from the company and therefore needs to be recorded on a P11D form. 

Conclusion

P11D forms are an essential bit of admin that employers need to be aware of and submit if any employee receives even just one benefit in kind within a tax year.

Lucy Nixon profile
Lucy Nixon - content writer

With 10 years experience in the digital marketing industry, Lucy is a content writer specialising in ecommerce, website building and all things small business. Her passion is breaking down tricky topics into digestible and engaging content for readers. She's also committed to uncovering the best platforms, tools, and strategies, researching meticulously to offer tried-and-tested tips and advice.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

Why does Zara look like my teenage bedroom?

Our favourite shops are in desperate need of a tidy up. What’s messing up today’s high street?

Last week, I visited Oxford Street for the first time in months. Like many who brave the lawlessness of London’s busiest shopping destination, I arrived at Zara flushed with pride. But barely three steps through the door, I wanted to run back out.

Piles of hanger-less clothes, balled-up jeans, and foundation-stained t-shirts greeted my arrival. The next store was no different. Nor the next. To cope, I pretended I was at some kind-of interactive Tracey Emin exhibition. Still, even this couldn’t make me plunge my hands into the damp bog of chiffon scarves that awaited me in H&M. 

It’s meant to be the crowning beacon of the UK high street; an iconic ode to capitalism that spits out millions of bursting shopping bags a week. Yet on Oxford Street, sales assistants increasingly seem to be drawing their decor inspiration from my teenage bedroom.

The timing is strange given retailers are meant to be putting their best foot forward. Between March 2020 and 2022, 9,300 outlets closed or went into administration in the UK, including tens of high street staples (although not the stationary chain, Staples, thankfully). 

With the government launching an inquiry into the high street and how stores might entice consumers away from online rivals, my own research trip suggests a clean-up is in order. So what’s messing up today’s high street?

The most obvious culprit is the customer (now is the moment to thank any retail worker who has managed to scroll, white-knuckled, this far down the article).

I appreciate that mine is the exact kind of Karen-esque rant that keeps shop assistants up at night. As someone who worked a service job for six years, I understand that — just like Batman and Bruce Wayne can never be in the same room — sales floors would not be sullied were it not for lackadaisical, airpodded shopaholics like myself.

Leaving aside human nature, though, the other cause is clearly workforce-related. Behind every dishevelled shopper, there used to be a patient, irritated retail worker tidying up. Where have they all gone? During the last days of Rome I witnessed last weekend, there were only a handful of weary staff members present. 

Understaffing is one of the biggest issues plaguing the industry today. Last year, retail headcount declined at its fastest rate in 14 years. In a Startups survey, conducted at the end of 2023, 25% of retailers named taking on new staff as their biggest priority for the next year.

Companies have even started digging recruitment shortcuts to smuggle in new hires. John Lewis published its interview questions online, while Aldi asked ex-Wilko staff to contact it directly for a role following news of the brand’s collapse.

Like many modern workplace issues, the problem comes back to pay. Retail is a low-income sector, where most staff members are on the National Living wage. I’m sure that if someone offered me under £12 per hour to tidy up after perspiring patrons I would not see it as an enticing offer.

Business leaders are realising this for themselves. UK supermarkets from Asda to Waitrose have rolled out a rapid series of pay rises for grocery roles, to complement the minimum wage rise introduced at the start of April. Brands like Uniqlo and M&S have done the same, with the latter announcing an £89m investment in retail pay last month. 

Million-pound bonuses make great headlines. Individually, however, retail wages are still far below what an entry-level office worker can earn. At most supermarkets, the updated rates remain around 50p below the recommended Real Living Wage of £12 per hour.

Savvier organisations have added to employee benefits, like raising staff discount rates or adding extra holidays, as a workaround. Whether job seekers will be convinced is a gamble.

What’s certain is that the UK high street cannot clean up its act without an army of happy, valued staff. Until it does, stores will keep putting off potential customers before they can even get through the door. 

When I was younger, my Mum used to offer me 20p for every day I could keep my bedroom clean. My bet? It will take more than spare change to keep retail workers motivated.


Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.

Employer Payment Summary: everything you need to know about EPS payroll

When it comes to payroll, it’s essential to fulfil your HMRC duties as an employer – and part of this is understanding the Employment Payment Summary form.

It is important that every small business owner understands what is expected of them by HMRC – and when you put your first employees on payroll, it is crucial to understand the additional forms that must be submitted and how to pay employees correctly.

One of the essential forms is called an Employer Payment Summary (EPS), which employers must submit to HMRC if they pay employees via a Pay As You Earn (PAYE) payroll system. 

This guide will look at everything you need to know about the EPS process, including what the form is, what employers need to include within it and how to go about submitting it correctly and on time to HMRC. 

What is EPS?

An Employer Payment Summary – or EPS – is an essential form that UK employers must submit to HMRC as part of the Real Time Information (RTI) system. This system is a government programme that strives to improve how employers share PAYE information about their employees with HMRC. 

UK employers can use an EPS to share information about their employees’ income tax, National Insurance contributions and statutory payments – examples of the latter include maternity pay, paternity pay and shared parental pay. 

Employers can also use an EPS form to claim Employment Allowance, which reduces an employers’ National Insurance contributions. EPS is important for employers so they are able to reclaim or refund some liabilities from the HMRC regarding the employee payroll. Employers can also claim allowances and deductions from the HMRC through this.

The form is different from the Full Payment Submission (FPS), which is the report sent to HMRC about payments and deductions made to employees every time they are paid. Instead, an EPS only needs to be submitted in certain scenarios – but it’s important to do so by the monthly deadline when it is applicable.

These instances include:

  • If you pay Apprenticeship Levy
  • To reclaim statutory payments, like Statutory Maternity Pay or Shared Parental Pay
  • To claim Construction Industry Scheme (CIS) deductions if applicable and employee allowance
  • If employees haven’t been paid within the tax month
  • If you’re not operating your business for an extended period of time – this is applicable to seasonal businesses, for example – or if you’re no longer an employer
  • To ​​indicate you’re making your final submission for the tax year

HMRC then uses the information from your EPS to check employers are paying the right sums of tax and other contributions on behalf of their staff.

Read more: How is payroll calculated?

How do I submit an EPS?

There are a few ways you can submit your EPS, and the best method for you is an individual choice for each business. The methods to choose from are:

  • Via a payment software: Payroll software that is compatible with HMRC’s RTI system can generate and submit an EPS form electronically. This is generally the most popular method for businesses.
  • HMRC’s Basic PAYE Tools (BPT): Small businesses with a maximum of nine employees can use this tool to submit their EPS form online.
  • Through an agent or payroll company: Employers can outsource support for submitting the EPS form to a qualified third party, who will complete and send it on your behalf.

Remember, it’s important to double-check all information included on an EPS before sending it over to HMRC.

When should I submit an EPS?

It’s important you complete your EPS submission at the right time. A tax month in the UK starts on the 6th of the month and runs to the 5th of the following month. 

Employers should submit their EPS by the 19th of the following tax month at the latest. If you wanted to submit an EPS for September, for example, the window is open from the 20th of September until the 19th of October. 

If you submit the form after this date, this means you wouldn’t be able to claim or reclaim any statutory payments, or be credited for any statutory pay. It also means you have to pay the full amount and PAYE liability owed. 

But don’t panic – when a late EPS form is submitted, HMRC will credit you in the following tax month instead.

What happens after the EPS is sent to HMRC?

Congratulations, you’ve submitted your EPS form – so, what now? If your EPS has been received by HMRC, you will see ‘Accepted’ in the status field on your account along with a time and date for when it was sent and accepted. You will also receive a confirmation email from HMRC – make sure you keep this safe.

Sending the EPS means you can confirm how much you’ve claimed and check how much you owe via your HMRC account. Be sure to confirm this within two days, or by the 14th of the month if you sent your EPS before the 11th.

And don’t forget – make sure to pay HMRC by the 22nd of the month.

Read more: Got employees based overseas? Shadow payroll helps your business stay compliant locally.

What are the common mistakes made with an EPS?

With most small business owners juggling multiple responsibilities, it can be easy to make a mistake on forms that are asking for complicated information.  Here are a few common errors made when submitting an EPS form to keep in mind when completing yours:

  • Incomplete or inaccurate details and data
  • Failing to submit an EPS when the form is needed
  • Missing the submission deadline for the tax month denoted
  • Not keeping an extra copy of the completed EPS form for future reference or auditing.

Final thoughts

While HMRC obligations like EPS forms can feel overwhelming, they become quicker and easier to complete with the right research, practice and support.  We’ve got expert guides on  how to pay your employees and how to find the right payroll provider for your small business.

Mid shot of Kirstie Pickering freelance journalist.
Kirstie Pickering - business journalist

Kirstie is a freelance journalist writing in the tech, startup and business spaces for publications including Sifted, TNW, UKTN, The Business Magazine and Maddyness UK. She also works closely with agencies such as CEW Communications to develop content for their startup and scaleup clients.

Written by:
Helena is Deputy Editor at Startups. She oversees all news and supporting content on Startups, and is also the author of the weekly Startups email newsletter, delivering must-know SME updates straight to their inbox. From interviewing Wetherspoon's boss Tim Martin to spotting data-led working from home trends, her insight has been featured by major trade publications including the ICAEW, and news outlets like the BBC, ITV News, Daily Express, and HuffPost UK. With a background in PR and marketing, Helena is particularly passionate about giving early-stage startups a platform to boost their brands. That's one reason she manages the Startups 100 Index, our annual ranking of new UK businesses.
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